Quick stop for breakfast. Service was fast through the drive thru. We were successful able to place 2 separate orders. Our food was correct and service was efficient. McDonald's 73 Brookside Ave, Chester, NY 10918 (Review 2 in 2025 and 845 overall) read more

I was appalled by the dirtiness of this McDonalds! As soon as we walked in the door, the smell was horrendous. Smelled like feet, and deep fryers that hadn't been cleaned In months. The windows had hand and finger prints all over them , soda and juice was sticky and spilt all over the counter where the drink fountain Is. We then went into the playland which was even more disgusting... food all over the floors , tables that hadn't been cleaned off with greese all over them. The smell in here was also awful .. including garbage cans that were overflowing and so full you couldn't throw away your trash. The food was nasty, chicken with hard prices of fat in it. Cold nuggets , and flat soda. Will never ever come back!!!!! read more

It was crowded and crazy but I still got in and out within 10 minutes. The pricing and value menu is so much better than BK, not that any fast food is great - the money and time factor immensely. They also have a buy one, get one for a dollar value deal. Not too bad. Very cheap, made fresh as it could be and prepared correctly. read more

Not bad for fast food, while it's never typically my first option, the service, food, and atmosphere was all pretty nice. It's easy, efficient, quick service, and so much cheaper if you're just looking forward to a quick meal. However, if you're in the area, I personally prefer the Wendy's in the plaza near the ShopRite and Flagship Cinemas. read more

Will start off with that i've been here before prepandemic, and always had good service here. Went here yesterday Saturday February 10th 2024 to get some shamrock shakes with my dad. We were taking a ride, so we decided to go to the drive through. we ordered 2 medium shamrock shakes. Tad problem is we couldn't quite hear the person who took our order, but maybe he was talking to someone else or something. My dad paid with a $20.00 bill, and got the correct change. We got 2 medium shamrock shakes rather quickly, and were served efficiently. Will definetely consider coming back to this mcdonalds to get some food and the shamrock shake. And we both enjoyed them, as we drank all of it! read more

How are you suppose to eat nuggets without sauce. This place should really train their employees! read more

So glad we didn't let other reviews keep us from stopping. This McDonald's is CLEAN, fast (inside), food fresh and hot. Restrooms are super clean and everyone was nice and courteous. Definitely stopping on way back from Cooperstown!! read more

McDonald's - Chester NY - Coffee & Tea Near Me - Chester, New York

always forgets an item on your order and when you ask about it at the window they ignore it and refuse to add it on

This place is actually so on and off. We went at 7:30pm today and we got a hot fudge sundae and chocolate milkshake. Not hard right? The chocolate milkshake seems fine but the hot fudge sundae was bad immediately after given. Service was ok. Nothing to say on it but the food was not good. The hot fudge was way too hot. It was dripping out of the cup into the cupholder and created a huge mess in the car. Ice cream was literal milk and actually horrible. Nothing to say but it was bad. Really bad. read more

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The best service! Best all around. Food is great! This McDonald's is super up to date with the touchscreens and table service and TVs and whatnot! It's nice and clean and they even still have a play place! I witnessed something go down here which I will not write in this review but the manager handled the situation VERY professionally. This is my favorite McDonald's location. If you're going to go to McDonald's, go to this one!! read more

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Food was great but made my blowup my toilet when I got home and I had to call a plumber

This McDonald's is amazing literally hot food everytime. I stop here on my way to my upstate house everytime

Man, yall charged me for 2 sausage muffins and two hashbrowns but yall only gave me one serious?! It's 7am guys people are going to work and leaving work. Smh do better. And give the receipt to the customer. read more

Cashier was incredibly rude, for no reason. Don't know if she was just having a bad day( which all are entitled to) but shouldn't be so condescending towards customers, especially ones there with children. read more

One of the best experiences at McDonald's. The workers are so friendly here. I really felt like I got the best customer service. The dinning area was very clean. The food tasted cleaner than other Mcdonald's. Great place! Awesome job with the service, I was extremely pleased and surprised. Only if all McDonald's were like this:) read more

McDonald's - Bacon smokehouse - Coffee & Tea Near Me - Chester, New York

By far the worst McDonalds ever. I do not order anything fancy but always have to pull over into a spot to wait for someone to bring food over. Most times, you either get the wrong food or parts of the order are missing. read more

Here at 6am. Service is good and they now bring food to u?!? It's like a McDonald's upgraded.

I've been to so many McDonalds in my life. This place is definitely one of my favorite ! The BEST customer service ever! Everyone is welcoming and friendly . The place is extremely clean. Whenever I drive by, I always stop here!. read more

Very clean McD with play place and seating for 20 while watching kids. Staff was friendly and polite and not "yelling behind counter) I'm a salad eater and it was fresh sans the tomatoes (soft) and fries 6/10 (not crispy enough) nuggets overdone Mighty wings good though. 4/5 for a McDonald -2 for average good and +1 for play place Oh and wifi ATT marvelous here But this is mcd ... Clean, average food polite staff read more

McDonald's - Play place - Coffee & Tea Near Me - Chester, New York

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Fish sandwich was good- I'd maybe see if I could get it as a deluxe (even though that's not listed as an option). Everything was good to for me and my friend. Gave him three free cookies read more

Ordered a meal through DoorDash and ended up missing nuggets. I called and they told me to F**k off and that I didn't order and hung up. They then refused to answer my calls. Worst customer experience of my life. read more

What a clean, happy McDonald's. At most location, you walk through those Golden Arches and think to yourself "Man, how quickly can I get out of this place?" But this location, including the Play Area, was spotless. Brandon, the employee hat helped us out, was so extremely nice and helpful! He was engaging, had a real conversation with us, and even politely helped my friends figure out what the name of the obscure item they were trying to order was as they awkwardly described it to him! We felt very taken care of. Food was good. I mean, not much changes between the different locations typically, but everything was the right temperature, and the fries were fresh! If I lived closer I'd come back frequently. read more

This is a great McDonald's. For starters it's very clean and big. We often stop here because it has a play room for the kids. My favorite feature is a quick order kiosk and they deliver the food to your table. This is awesome, the food service is fast and the kids optimize all of their play time while we wait for food. They have wifi and friendly staff. I dont often eat fast food but am willing to stop here for the kids. Thank you McDonald's, this is by far my favorite McDonald's restaurant. read more

Thanks for giving my 4 year old food poisoning. Well done McDonald's! Will never come here again!!

Their coffee is terrible, all the time, almost unable to be consumed. Other items below average. read more

Went inside because the drive thru line was very long and inside didn't look too busy. Wrong choice. Walked in and they were empty. There were a few people inside waiting but nothing crazy. Definitely less people inside then on the drive thru line. I ended up waiting almost 15 minutes for a large fry and a chicken wrap. Food is always super fresh (guess that's the benefit of the place being so busy). Overall, I was pleased with the meal, but I wanted something quick and this was not quick. I'd go back, but definitely through the drive thru; they seem to prioritize that over the people inside. read more

Love this McDonald's they always get my stuff right super fast with orders the breakfast is my favorite love that they serve it all day

I've got one word for you: McChicken! Service was amazing! Food tasted above average! My friends and I just had a bad experience at a McDonald's before coming to this one so it put a smile on our faces. All workers there deserve a promotion! Wow! On another note: the reason why I gave this place 3 starts instead of my usual 4 is because the display sign they had outside was poorly done. The letters used were not very pleasant to look at and honestly pissed me off. Fix the fucking W! Do better next time. read more

There is a sign in the men's bathroom that reads "All employees must wash hands." I waited 30 minutes for an employee to come wash my hands, and no one arrived. So unprofessional. read more

I'm extremely disappointed and confused by my visit to the Chester McDonald's last evening. My friends and I had the most rude and unprofessional experience. You really can't make this up. There's a double drive thru at this McDonald's, and we went into the first one. As my friend began to order they cut him off and told him they would be with us in one sec so We waited at this ordering station for legitimately 15 mins while they took 4 other orders from the other drive thru. We got trapped in the drive thru bc of all the cars in front and behind us in the other lane. We had no choice but to stay in the drive thru lane and at this point we might as well stay and wait til we get to the window in hopes to order our food there. We kindly explained what happened at the ordering station to the worker and she went to get her manager. The nasty old miserable night manager with gray short hair gave us a nasty look and snapped at the worker to just take our order and make us park and wait. We ordered, paid and waited ONLY FOR ANOTHER RUDE WORKER (young box dyed red hair girl) who comes out to bring the order to the car and forgets part of the order. We said that there was more to our order (that we paid for in advance) and she rolls her eyes, makes a big irritated sigh, and goes back to get it. I'm so sorry to the Chester McDonald's for inconveniencing you !! Maybe if you weren't so miserable and rude you'd be better at your job! read more

A manager Jeff at McDonald's is very rude and disrespectful to his employees. They should have better people working there this person should be definitely be fired and he does not belong there he's so miserable he's nasty and disrespectful to everyone I was very floored on how he was treating everyone not just one person it was more than one and he definitely needs to be working somewhere else because his attitude really is horrible. read more

Always friendly and super fast with orders. Never a disappointment...esp with hungry kids. I will continue being a customer.

Went they the drive thru twice. Got ignored. Even asked one of the employees outside sweeping up if the drive they was open. He said yes. I told him no one was answering the intercom. He went inside. I went back up to the far outside speaker. Still nothing. Then some one drives up to the inside speaker. Instant service. I drive up to the window and ask the guy at the window why he was ignoring me. He said he only works the inside lane and there is no one else there. Still didn't take my order. A waste of 10 mins. And they want $15.00 pee hour. read more

McDonald's is great and all but how you gonna have a 24/7 sign and then be closed at 3am? Why would you play with me like that? How could you do this to me. I feel betrayed and I don't know what you guys expect me to do. read more

The worst customer service, my son lost his wallet at this McDonalds, went to ask the manager and she provided no help. I asked her if a customer or associate turn in a wallet, it was lost the night before, she said no, I told her can I give you my number just in case someone turns in the wallet and I will provide you with my name of my son. She responded no, I lost my wallet in Walmart and never got it back. She did not attempt to take my information or my sons. I would think as a manager you would take the contact information in case someone does return the wallet, that is the last placed he used his wallet. SMH to see that Management does not care for their customers concerns or offered to look at the cameras to see where he dropped it off to see if a customer or an employee picked it up and not returned the wallet and report it to the police, she provided no help, the wallet was left on the counter on Monday, January 27, 2020 between the hours of 3:15pm to 4:30pm. read more

The remodeled place looks good and the staff is OK. The children's play area is an uncommon find, but I frequently see rodents running around outside and it is problem that should definitely be addressed. read more

McDonald's - Coffee & Tea Near Me - Chester, New York

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Drove 15min.to get their ordered double quater pounder with cheese got home their was lettuce, tomato and some kind of orange sauce on it.Very disappointing. Oh yeah counter help had attitude. read more

Your run of the milll McDonald's located off a busy throughfare in Chester. Needed some nourishment as we stopped off for gas.

On July 4th, 2021 at appx. 11:00am, I placed an order via mobile app and drove through the drive thru to pick up my order and I was met with "the app does not allow that type of order to be placed". Even though I had received a confirmation number through the mobile app. So I had to re-place my order through the drive thru. I had been waiting approximately 30 min for the food and couldn't wait any longer so i cancelled and requested a refund. When I was speaking with the manager "Maria" I was met with rude comments and was told" don't come back here then, go somewhere else!" I have been going to this Mcdonalds for over a decade and have notice the quality of service deteriorating over the last few months, but today definitely took the cake. I would never had imagine such a great establishment would have regress so much in a span of a few months. New management is highly recommended. I will be taking my business elsewhere. read more

Terrible! I ordered through drive thru / got Iced Caramel Mocha Latte and oh my god! It was like water, no sugar and just disgusting. I guess they though people ordering through drive thru won't come in complaining! ((( and they always mix up orders!!!! read more