They spent boatload of money to fix place up. To bad they didn't spend money on customer service. I didn't think it could get worse then before....I was wrong it is worse. Supervisors stand there and do nothing when walk in line backs up and an inexperienced cashier is taking orders. Stay away if you are in a hurry. read more

this place has become so cheap, like why is it $1 for a water now?? other mcdonald's don't charge for water at all. but that's not even my issue. today i went around 11, i usually go a few times a week for a large fry on my lunch breaks and i usually have no issue, but today i went and ordered a large fry. i asked for 3 sauces originally, and the boy at the window (he was nice it's not his fault) was told by the manager lady that he could only give me 2 for free. i said that was fine so when he handed me the bag i looked inside and there was only one sauce. i asked for the other one and the manager lady chimed in saying that i could only get 1 for free. i ordered a LARGE fry. i've worked in fast food before but if i can only get 1 sauce for a large fry that's so ridiculous and cheap. this place is supposed to be cheap fast food and they're charging for water when even high end restaurants don't do that! this ruined my mood and the management or franchise owner needs to stop being so cheap compared to other mcdonald's. the lady at the first window is always super nice when i come i don't know her name but management should step up and stop having the kids at the window speak for them in a rude way. they make my order wrong half the time too and im very nice and understanding but this time was just so ridiculous it might seem small but its insane how greedy they are read more

I would really rate 0 stars if I could. This is honestly the worst location I've ever been to. Everybody who works there always got an attitude, the soda is always low on syrup & the food is always dry. Replace most of the staff & all of the soda cartridges & maybe we won't drive an extra 10 minutes to go to a different location that's only slightly better. read more

This it's the most clean McDonald's ever seen. They fries and food it's always fresh and hot. Plus they move their drive thru fast. read more

McDonalds - I really enjoy this place. - Fast Food Near Me - Citrus Heights, California

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Seem to always have something happen when I go here. Sometimes I just get the wrong order, have to pull around and wait for food and the worst cold frys or a burnt mcmuffin! read more

20 minute wait at a drive thru. . Unheard of. Even in and out burger during rush hour isn't this bad.

Are all McDonald's in Sacramento slow and with poor service? Awful trend McDonald's is headed in.

Worst location ever. The workers do not want to work and the food is always sub par relative to other locations. It's sad because they just renovated and I thought someone cared about this location and was going to fix it up. I was very disappointed when I waited in the drive thru for 5 mins at 9:30 while cars piled behind me and no one answered the intercom. Drove past the window and saw them all chatting and not taking orders. Laziest workers I have ever known. Orders are constantly wrong as well. read more

I'm writing this review as I wait for my fries and cheeseburger now. It's now been literally 20 minutes and I'm still waiting in the drive thru. People are honking behind me and I even called to ask what is wrong, no answer...I really wish this was different because this place is so close to my house. ALL THE OUTSIDE LIGHTS ARE OFF I'm assuming to make it look closed. I don't know if I blame the two workers it looked like were in there or the poor Managment staff. Either way, this 'fast food' joint needs a wake up call. read more

Amazing customer service with a no wait time to receive my food all fresh I might add. Inside the lobby was really clean which I'm surprised cause other McDonald's aren't as clean. read more

Even though I had 30 minutes to get to work. I'm now running late thanks to this drive thru. Grrrr! Horrible. Now sitting in the parking lot waiting for them to figure out my bacon egg biscuit, watching other cars that received their orders drive away. read more

Always fast and accurate best McDonald's. I come every every day and they make my day better!!!

OK, I know its McDonald's but still. We went through the drive through in late October. Service was horrible. Food was horrible. I complained through the McDonald's website about how bad the experience was so my review is not about that. It is about what happened next. A few days later I received a phone call from somebody. I called back. No response. Because I am one of those people, I called back. And back. Left messages with a person every time and no response. So I emaled through the website again. Got another call a couple of days later. Called back, left message, again and again. Finally got a hold of someone. Told her about my experience. She said this location was getting a lot of complaints and that she was sorry. Sent me coupons for 2 value meals. While this only made up for 1/2 of my experience, it was a nice gesture. So went in to use the coupons. Was told there were only a selected few values meals that I could use the coupons for. None of their specials, none of the ones with the signs in the doorway. What made it worse was the service. The girl at the register was nice enough, although obviously new. It was the "manager" Whitney. She was very rude. At no time did she actually acknowledge that I was standing there. She didn't explain anything. She just said, he gets only 1-9. At the very least, she could have acknowledged me. So I make my order and I wait. And wait. The place is empty, nobody there but I still wait. While waiting, I hear Whitney complaining about her boss, customers, etc. Another worker leaves to go on break and is screaming at the other workers. I finally get my food. My Big Mac was horrible. The wife and kids meals were fine. But I can't believe how bad the service is here. I am not giving them another chance. Here is a bad review. I hope anyone reading this goes to one of the many other McDonald's in the area. This place doesn't care about it customers and its service and product and yes, the actions of those in charge show it. read more

Everytime I've go to this McDonalds (last 3 times) the sweet tea is always watered down and not sweet. The fries are always cold, and service is always sooo slow. I know it's cheap and all but come on. The one closer to my house is the total opposite. I usually hit this one up on the way to my mother in laws, but next time I'll past. read more

Don't you people have ANY PRIDE? Would you serve your family stale bun and old big macs along with 3 day old mcnuggets ??!! There must be no manager or quality control! You last in spite of your crappy food , because of proximity to highway !! You should be ashamed!!! Nearly $20 and dogs got most of it read more

Terrible. Stale bread on the number 2 twice. And the fries are soggy and warm. Wish it could be no stars.

Don't go here! Always get your order wrong everytime! Wrote to corporate a few months ago about horrible food quality and service ect.. I said I was never gonna go back, but I decided to give them a second chance, but I only order Mcflurrys this time. I ordered through the drive thru, two Oreo Mcflurrys one with caramel the other with m&ms. They handed me both of them, they got on if the Mcflurrys orders wrong, they added, Reese's instead of caramel, they took it back, remade it so I thought, got home was gonna chow down, only to find out they not only did they NOT remake it they just added it to the previous one with the Reese's. Btw I'm allergic to peanuts so good thing I didn't take a big bite. Wish they'd just close this place down. So Long Story short, never go here. Sh*tty Food Quality and Sh*tty Customer Service at it's finest. read more

Probably one of the worst McDonald's in America. Not only do they forget your order....today I was blessed with their Big Mac, a reheated old big mac. Thanks for reminding why I never go here and now letting me know even when I'm starving and have 0 time for lunch nothing would be better than you guys! read more

The heat isn't working in the lobby and it's freezing in here. They need to fix this ASAP!

5 star for this place. Very efficient and honest staff. We on our way to Reno when we stop here for a meal, we ordered our food and was available in few minutes. I left my purse, after 3 hours drive before I realized. When we called someone turned it in and first shift is gone so I claimed it the next day. Untouched and everything in it. So impressed and grateful to the staff. read more

Absolute worst McDonald's ...Second day in a row Ive been in the drive thru and extremely slow. Got here at 6:16am with four cars in front of me, it is now 6:3am and there are still three cars in front of me. Yesterday I was in this lane for 20 minutes with no movement what so ever. I started to wonder if they were being robbed inside. Some mornings they don't open on time. Terrible. Now everyone is honking and I'm late for working....ended up taking 24 minutes to get one cup of coffee read more

Horrible service, got my order wrong too. Ordered a large fry but got a large of half empty. Lady at the window tried to charge me 25 cents for a packet of sauce, I was like bit** I ordered hella food and I can't get one hot sauce packet? Usually they give you one for free with your order. Either way horrible service and can't get my order right never going here again read more

Service was okay. We went through the drive thru on our way out of town. We ordered breakfast with hot tea and coffee. We didn't even think about asking for honey or cream since McDonald's employees are really good about asking you if you'd like those additions. We pull away from the restaurant and begin heading towards the freeway when we noticed what was missing. We turned around and went back. I walked inside (luckily it was somewhat empty) and instantly was greeted by the manager. I explained what happened and he made sure to get us our stir ins for our hot beverages. He apologized a few times. We think that there was a trainee in the drive thru since we saw two people working it at the same window. Maybe this was just a lapse in training. read more

Came here for soft serve cones and an apple pie. Upon eating my food, I realized that my pie had been expired for an hour. I went back through the drive through and they seemed confused for why I came back. They sent me to wait in the reserved parking spot. Over 15 minutes later, someone brought out another pie. This pie was warm but did not have an expiration tag like the first one. Makes me wonder if they just gave me another expired one without a tag. I still ate it anyways. read more

I like this location never had a problem, I only go for the breakfast which seems pretty simple to get everything right. However I don't like that they will add the cream and sugar to your coffee for you so I just get it black and make it up at home. Not sure if other locations do this or not. read more

All I have to say is WOW!I went there a few days ago and I asked for my food fresh they told me okay sure.they even put it up on the screen once I get my food it was discussing I went back and the manager that was there was Soo rude she she seemed very young.you need to make sure when You hire people with tattoos they cover them this chick had so many tattoos and long nails pointing all in my face very unprofessional.get it together McDonald's ll Neve spend my money here again read more

They don't deserve even one star. Ordered 2 egg mcmuffins with no sausage but was given 2 cheese muffins, no egg. WTF! Of course I don't notice this until I get home. Then today I ordered a few kids meals and a big mac meal. Got nothing but attitude from the black chick at the drive through. Waited then told to pull up front to wait for our order but gave us our fries. 6 minutes later and now cold fries and we get our meals and they screwed it up again. Seriously, how can you verify my order over the mic and at the window and still f&%k it up? Missing bottom bun on one big mac, and one patty on the other. Kids meals were cold, fries soggy cold. Seriously, not expecting much from McDonald's but this is just horrible service. read more

Always mess up orders.....everytime (5) I've gone at different times of the day the people working there can never get a order right, even clarifying at the window before paying they still screw up. Find another McDonalds to go to and save yourself the trouble this place is garbage. read more

Incompetent drive through employee, had to repeat myself 3 times then they tried to charge an extra 1.50 for substituting egg whites on a sausage mc muffin... read more

this place has really gone downhill in last 12 months. I dread going there. something is most definitely wrong with management at this location. read more

Got the worst food poisoning from this location last night. The line took at least 30 mins and we were even missing some of our items in the bag. Probably for the best considering I spent the night vomiting and more, completely nauseous and now still feeling sick on Christmas Eve. Beware!! read more

WOW, got 5 people working and everyone is going slow Motion!!!! Been waiting 15mins just to get My meal, smh!

If i can only give this restraunt 0 stars! I come to this mcdz all the time and its not my fault they either get my order wrong, my foods cold, theres hair in my food, or the employee forgets all about her front counter and only attends to the drive thru only smh. Now today i take the kids to this wack mcdz and remind u the only reason y i stay coming back is cuz my damn kids love mcdz! Smh so anyways. I come thru the drive thru for this girl karen at the 1st window to tell me im sorry we are not allowed to serve u guys any more and said that her boss myellie said so. So why is it that my kids get punished for there wack customer service and there poor ability to multi-task or even maybe wearing hair nets or even maybe rotating your food an toss the bad an make fresh food when needed. Cmon now! Why is it that there employee that worked in the morning one day it was maybe 6:40 am and i worked at 7. I figured lets go in nobody is in there an maybe we can get our food so much faster an i can be on the road to work! Pssssh nope there was this older man in there waiting for only just some cold pancakes nothing else just pancakes and he was waiting before i even got in there to order my food. Then i watched this younger white girl employee or manager whatever she is. Horrible! All she did was run food to the drive thru that was it and forgot all about me and the older man that ordered way before me i wait 10minz before i even mentioned it to her like um did you forget u had other customers to attend to. She ignored me and litterally ran food to the drive thru for another 5minz smh not remembering this guy has been waiting for js some cold pancakes anyways yes i was fustrated it was 6:40 wen i got there didnt get my food till 6:55 smh so i was fustrated. So now after that incident they now tell me today im no longer able to be served here! Im just so confused on why? When they were always the problem. I want my moneys worth an i believe everyone can agree. Im not the only one with these issues. Theres others so why not band them all? Smh this mcdz needs some work! Maybe awhole staff change over? Something read more

This is by far the worst McDonald's I have ever been to last night my son and I went through drive-through I ordered food and was not given my milkshake I asked her if she she can add a large fry she said no I can't add fries I have people behind you so I drove around to get fries and the girl that took my money I gave her three dollars and a quarter and I turn my head to talk to my son she was looking at me and giving me dirty looks and I said take it she threw the money at my car and screamed obscenities at me then when I went to the The food the girl said I'm not serving you I said you didn't give me my sons milkshake and a girl the black girl comes up around and tries to jump through the window to get me calling me a spec this is unbelievable then I try calling today and they lied to me and told me the managers name was Nadia and she would be here at two I called at two and they say nobody works here by the name of Nadia I ask who is the manager and she said she wouldn't give me her name I asked who is the GMShe said she wouldn't be in until tomorrow at 10 so this is how McDonald's on lichen drive is treating their customers I left with No milkshake that I paid for Money was thrown at my car this is unbelievable how McDonald's is allowing their employees to behaveShame on you If I can give zero stars I would read more

One of the worst costumer service I have ever experienced. Went through the drive-thru and was told to park next to the entrance... was kind of confused because the "reserved" spots were on the opposite side of the entrance. Regardless, I went to park near the entrance as I was told. I saw the girl come out so I waved her over to let her know that it was my order. I work costumer service so I understand how challenging it is but I was nothing but nice to her, even apologizing, and she all she did was give me a dirty look and throw the bag at me once I stuck my hand out of my window. Like who does that? Lol. Wish I took her name but all I know is she was wearing hoops. I work at one of the busiest restaurants in the Sacramento area and if I can keep my composure with horrible costumers, she should be able to treat nice costumers well. To make it worse, I opened my nuggets and some of them weren't even full-sized ones. read more

They got my order wrong more often than not, service was surly, and they would always - ALWAYS - put the person with the poorest English skills on the drive-through radio. Ever try placing an order when the employee is saying: "Blphht gibble zizblat?" I complained to corporate twice, nothing happened, and I've stopped going to this location. There's a Taco Bell and a Carl's Jr. across the street - much better alternatives. read more

Did a review about 3 months ago on how the service is horrible while waiting for them to open went back again after 3 months just for a cup of coffee and coffee was served to me cold and I was asked not to come back again guess they saw my last review or heard back from corporate on the mini of complaints that I've inform corpora on didn't know they were allowed to do that read more

We got some of there $2.00 milkshakes, horrible so much flavoring in them they tasted like plastic. When your buying for 7 people you'd at least think Mc Donald's could get it right..... read more

The best service I have ever received at a McDonald's. Friendly, competent, and I felt they really cared. A refreshing surprise.

I come here because it's the closest to my house but never a good experience. You would have thought I would have learned my lesson! I waited in the reserved spot for a cup of coffee and waited ten minutes for someone to come out and ask what I ordered. Then another time waited to order and the person who got there after me and was at the other speaker was helped first. read more