This appears to be the new look that McDonald's is going for. Not quite sure I am a fan. As soon as you walk in the lobby is almost cut in half from what it normally is. The one thing that you will notice is the drink station is gone, which we've heard about McDonald's eliminating for sometime. This was to reduce food cost, the next thing you will notice is instead of a row of ordertakers there are now a couple of kiosk and only two registers put closely together. I am sure this is to reduce labor cost. You cannot even see into the kitchen, unless you're looking around the wall. It's almost as if they're trying to hide the food production. If you take a look out into the dining room it almost looks futuristic/ sterile. Also, if your kids used to like playing in the ball pit, that is a thing of the past. I'm not sure if McDonald's doesn't want customers to come in and they want to only funnel you through the drive-through or if you do come in you take your food to go. Not the McDonald's I'm used to. Now I hear they are changing the recipes to the burgers, particularly the Big Mac. Let's get to my actual order. Rather simple. I waited approximately three minutes for a cashier to come from the hidden depths behind the wall. My order was simple Big Mac combo make it large. With an unsweet tea. It took a little bit for me to get my order and it was wrong. When I took a drink of my tea, I got a full mouth of sugar from sweet tea. I was thinking OK maybe the cashier rang it in wrong, but she did it perfectly, it said right there on the ticket unsweet tea. So now they have nobody to blame but themselves for a goofed up order. At least when they had a drink station, it was up to the customers to get their own drinks. Not sure if they still offer drink refills or if that's a thing of the past also. My fries were cold and my burger appear to be freshly made. So if you were looking at it 66% of my order was wrong or inadequate. Wrong drink, cold fries. It's going to be very interesting to see what the new burgers taste like and the new recipes that they are talking about changing for their Big Mac and other burgers. Somebody should remind McDonald's leadership about New Coke. read more

Filthy dirty dining area, 1 other family was eating inside, the drive thru had a couple cars. Won't take order at counter. There is no excuse that their dining area was this disgusting. Trash and food was everywhere on the floor. The entire time we were there eating no one from behind the counter came out to clean up. To use the restroom we had to step over French fries, sauces and trash. Out table was filthy we had to wash it. These pictures will be going to corporate and I will be filing a complaint against this facility with them. If they can't keep it clean, they shouldn't be open. I'm also filing a complaint with the city of Cypress and the health department. I would hate to see what the kitchen looks like. read more

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I know I am not alone on this one. First they stop frying the pies. Then they take away HI C orange only to bring it back. Now, the white drink cups are gone. Replaced by plastic cups. One thing that made Mc Ds so good was their coke. It tasted different. Now it tastes different but not different good in their new cups. This particular drive thru is the only entrance after 7:00pm. The doors are locked and your only hope for the Mc Ds run is thru the drive thru. It is hit or miss for a line. Definitely a much shorter line compared to other nearby Mc. Ds. Service is friendly and I'm greeted by my name. My order is usually the same depending on the offers on the App. Usually a new and improved double cheeseburger. The buns are better and grilled onions are actually grilled. Paired with fries an occasional pie/cookie and a large coke extra ice. That coke though, just doesn't do it for me anymore. It was all about the cup. Mc Griddles and iced coffee is yummy. Not a huge fan of the cold brew. Their once in a while $2.00 iced espresso drinks are worth it. I know McDs is just McDs. It used to be a once in a while close to never stop as a kid. I still will order the Happy Meals and toss the toys in my treasure box at work. But please, bring those cups back. I'd gladly pay for a glass cup. read more

Came to the drive thru and only wanted drinks today. No problems or complaints everything was fast easy and efficient. Thanks read more

McDonald's - Drinks and OREO McFlurry - Burgers Near Me - Cypress, California

Went tonight and saw a sign that said they were out of fries for the day. So I ordered a double double and then was told they were out of meat also. How is this even possible? Who could possibly that bad at ordering that they run out of product. read more

They can't follow customers orders gave me my order wrong! I called and they can't answer! The cashier has rude attitude as well if you don't like your job then don't work there read more

It's always a hit and miss with this store. I ordered the grinch happy meal and it didn't come with the Grinch salt and the drink.

The worst McDonald around. Asked for a McFlurry and they tried to give me less than half a cup of ice cream. They talk to you like we need their business not the other way around. Too many young and inexperienced workers, they don't care. They need someone to hold their hands and make them realize that attitude gets you no where. Avoid this place at all cost. Fucking horrible read more

This place has some trash service !! I just came back from this location after me & my coworker just spent $36/$37 dollars here !! I asked if I could get barbecue and ketchup and was giving only 2 barbecue and 3 ketchups , Got off after exiting the drive through and went inside to ask for more and was met with a rude skonka manager , saying that she could only give me 2 more and then I will be charged for more !! Tf bih We almost spent $40 and this skunk has the audacity to say that okay Avoiding this McDonald's for life read more

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Service is Horrible here ..Multiple cars waiting in stalls for their food with some people having to get out of their cars to walk in from waiting too long ...They asked me one day to go into a stall because they didn't have any forks ...I REFUSED ....Whomever is running this McDonalds really doesn't care about customer service ..Especially rude employees in the morning ...I Will not spend a dime there anymore ..not worth my time ...ZERO STARS IF I COULD .... read more

Rude staff argumentative Always gets the order wrong 3 times your out for us Bless your heart if you like to put up with that read more

Horrible service! I bought food and a woman (the manager?) told me after I already had paid that I can't eat inside. I asked why politely considering I had already paid for my food. They said they were refusing service to students. Confused I asked why they are refusing service after I already had paid for my order. Considering I was with my younger brother and we already paid I refused to leave and told her we would leave after we were done eating. We were not disrespectful in any way shape or matter. We were polite about the situation and we were not disturbing anyone. We did what everyone does, ate our food and left. We left our space clean and we were no where near loud. We went again on a different day and the same manager? Told someone to tell us we were not welcome. Again after I had already ordered. I asked why and the worker said due to the incident prior. The manager was rude and disrespectful demanding us to leave. I said that if I am paying for my meal and not disturbing anyone why should I leave? I am very upset with the situation. Overall Horrible service!! It's sad that I am paying money and earning points to not even be able to use them because of the people they choose to hire. I can't even enjoy my food in peace. read more

McDonald's - Burgers Near Me - Cypress, California

They have forgot my free hash brown the last 3 times I have been there. This is the worst McDonald's around this area. You take my points and say it is in the bag and it's not! Was there 15 minutes ago and the gentleman at window read off my entire order I get to work and they screwed me over again. Thanks for not making my day! read more

Awful I ordered a larger carmel macchiato which is on the monopoly game list and they gave me a cup without it AND the coffee doesn't taste like a macchiato at all they put 0 Carmel drizzle in here read more

3rd time coming here and they always give my orders incomplete. Today, my 4pcs nuggets is missing. The last time I came here, its the sundae. I always used my app to order. Not recommended. Go somewhere else. read more

If you have a buy one get one free coupon with a validation code they are lazy to take it. They tell you it's expired even when it's not. Went to another mc donalds and it was no problem using it. Plus there is no one to help you at the counter seems they want you to use the kiosk instead. read more

Ordered a kids meal from drive thru and waited 20 min at the parking lot. This isn't outback steak house. It supposed to fast food restaurant. read more

I like to order at cashier due to my disability and they couldn't take my order so she walked me back to kiosk to order then walked back to cashier to pay cash, that doesn't make sense . There was people complaining about their orders. They should be able to accommodate Seniors and disabled to Oder directly with the cashier. I'll be going to other McDonald's read more

McDonald's - Dirty floors too - Burgers Near Me - Cypress, California

Waited in drive through for 8 minutes before anyone answered and 15 minutes for order and this is at 9 pm

Been coming to this location for years and do enjoy every now and then but why they always seem to forget items in the drive thru. I started placing orders on the app thinking it would be easier for workers to not forget items but still happens. Geez. Hate having to check my bag every time but need to nowadays. The drive thru line is busy most days but what you gonna do. The last two times I went here, the fries were a disappointment. Fries are the main reason I stop by McDonald's so get it right my friends. read more

Horrible morning staff!!! If you ask for a CUP OF WATER without ordering it they will have you park to wait for it! So don't forget to order it lol "BELL" the manager has poor customer service, does not care what you have to say, she will argue back with you and keeps bringing up it's the companies policy. I mean it was just a cup of water not food that I forgot to order. I've been to other McDonald's and they are the total opposite. I only go to this location because it's on my way to work. read more

Horrible service. You would think this would be a clean McDonald's since it's located in Cypress. This is the 3rd visit, thinking they would turn things around. You have to order from the kiosk, there was an option for pickup order only and not dine in. Napkins were completely empty and straws. Beverage area was messy. Employees fail to help out customers having a hard time ordering from the kiosk. I ordered a fish filet it tasted like it was refried. Managers also are unprofessional, the last time I came here I was told I cannot sit inside the dining area (this was around 6pm) not even close to closing time. read more

McDonald's - Filet O Fish - Burgers Near Me - Cypress, California

"What am I chewing?" My son asks. Come to find that his burger patty still had the paper wrapper attached! How does this happen? read more

McDonald's - They left the patty wrapper on my son's burger how does this happen? - Burgers Near Me - Cypress, California

I have been here many times and have the past year have gotten wet Happy Meals. This did not make my son very happy. I've complained before and they've fixed the problem. But it was only a one time fix. Management doesn't put processes in place to ensure it doesn't happen again. Poor management. read more

McDonald's - Wet Happy Meal boxes. 3rd time this has happened in the past year. I've complained before. I give up now... - Burgers Near Me - Cypress, California

The people here are utter MORONS!!! I keep giving them chance after chance, but I've finally had enough and I won't be back. They NEVER, EVER get your order right (and they're not custom orders, just simple things like a steak egg and cheese bagel - number 11, and they give you a sausage egg and cheese bagel, or a bacon egg and cheese bagel). Even though I repeat myself when ordering (in the drive through) and I again ask at the cashier window to be sure it's correct, and then I ask AGAIN when picking up my food if it's the steak egg and cheese bagel, and I drive away and look, only to find it's wrong. So you may be saying I should instead walk in, so I did that as well (multiple times) and I used their kiosk, place my order and I even photograph the order to show what I ordered and... you guessed it, they bring out the wrong order... To make matters worse, I just came back through the drive through, waited the 10 minutes to get through, told them the error, then pulled up to the second window and I'm asked to drive forward to the mobile pick up so (get this) THEY CAN MAKE IT FRESH!!!!! Does that mean the last one they gave me (the wrong one) wasn't fresh???? Are you kidding me. Now here I sit, waiting (so far I've waited 15 minutes, and I was able to write this review in its entirety) to wait for them to make it fresh!!! This is the last time I'll ever come to this McDonald's for sure!!!! I just received my correct food and it only took them 23 minutes!!! Don't come here unless you want to start your day with frustration!!!! read more

McDonald's - McDonald's worthless drive through - Burgers Near Me - Cypress, California

I was waiting at the counter about 20 seconds when a young female employee asked if I was ready to order. I said I was. She has the audacity to tell me to use the kiosk. What? Are you kidding me? You make 20 bucks an hour and can't take my order. It takes longer using the kiosk on top of that I waited almost 15 minutes to get my order. It was 1:22 pm. Lunch rush was over. I was the only one ordering. 20 bucks an hour, I shouldn't have to use a darn kiosk. This younger generation is so lazy. It's pathetic. McDonald's get rid of them kiosks you're enabling our youth. Make them work for the 20 bucks per hour. read more

People make $20 an hour to f your order up. Two out of three items ordered were wrong. Not great numbers. Tried to give a gross looking hash brown for free "for the trouble". How about asking what the customer wants instead of trying to pawn off some undercooked potatoes. Let's give them $20 an hour because no one wants to go to college to get a job that earns a living wage, instead let's destroy the economy by trying to make a stepping stone job into something that pays rent. They can't even get orders right... Thanks Newsom. Great idea. read more

Don't even bother with the drive thru here. They order your order, you pay, (everything is fast and smooth), then they park you and you wait 10-15 minutes for a two item order they will still get wrong. read more

The restaurant is newly decorated on the inside. The problem is the filth! No one was obviously cleaning the tables, floors and the trash cans that were overflowing. I hope the owner is reading this and has a talk with his employees. Secondly, we sent our fries back because they were cold and flimsy. The employee laughed when we asked her for new fries!!!! FIX THIS!!!!!!!!!! read more

Okay lets get down to buisness. See i come here in the occasional to yap and discusss life with my homie. What happened to people talking to you face to face, im all for advancements. But wheres the HUMAN interaction these days. So i sit down on the bench to talk, i ordered 10 nuggies sweet and sour sauce, and fries with a coke. We were talking it up no biggie, and im thinking to myself "wow wheres our food" Guess what, a bunch of kids come in they look 6 but they're realistically 12 or 13. We go up to get our food and all thats left is a coke we were told "pay attention " or they wont replace our food next time. IT WAS STOLEN. But, what if i was deaf? I think someone should integrate an intercom to announce order numbers instead of a weak announcement in lowercase. Its fine I'm not one to dwell, i get my order NO SWEET AND SOUR. I go up and ask for some and they gave me green salsa (Maybe its the salsa we made along the way) Overall, guys lock in . Ill be back, and ill be back to judge . 2/5 read more

McDonald's - My reaction to food being stolen - Burgers Near Me - Cypress, California

Jumping on the negative review bandwagon our experience has to do with the specialty coffee area. I'm not sure why this section even exists as they never have what they supposedly offer. All the expensive advertising in the world doesn't mean a thing if they can't actually serve it. By the way, often various Dunkin's have this issue as well. Anyway, the staff does that "smile while explaining" thing as they come up with every story in the book as to why said beverage is unavailable. Usually it has to do with a machine not working. Really? Well, that's it. We're McNot going back. read more

Worst service ever. I order a couple breakfast sandwiches and they make me set in the parking lot for 15 minutes. They do this all the time. I'll be going to the one on Katella. I'm done with this place!!!! read more

came at 645am. I was the only one there. waited 10 min at the counter. everyone ignored me. no one took my order so I left

Absolutely hands down worse service ever I thought McDonald's used to be fast food I was there 15 minutes no one comes to the cash register no one asks if they can help you and I had to leave and go somewhere else ...I'll never go back to that $hit hole... this is about the third time I've been there in a year and I swear I will never go back every single time it's the same crap , they don't speak English and they treat you like your garbage read more

This is the worst McDonald's. Terrible service. Food is always wrong. Slow. My fish filet buns were supposed to be steamed and they weren't. Fries were cold. What's wrong with this place? read more

Service is extremely slow. I don't think is because of the staff, but they are understaffed. Shame on management for making this guys work twice as hard. There are no self refills so you have to wait for the staff to do this for you. Took me about 5-7 minutes just waiting to get my refill. Young female staff was hustling on Sunday Nov. 3 at around noon. I felt bad for her, again because management has this stablishmet understaffed. Don't recommend this location at all. read more

Never fails. Every time we order for a family of 5 from here it's always something missing or they didn't make it right. Whether it be missing a whole burger or can never make it plain. No one is double checking and no one making sure something is plain or not. Drive thru and mobile order both suck from here. read more

What a joke!!! Not nearly enough staff, every table dirty, and trash all over the ground. I will absolutely never return to this place. I let the staff know that there was a family of gypsies, begging for money from everyone in the dining room and the staff member walk right past me like I was a bother. Very disappointed!!! read more

it was around 1230pm , i pulled into drive thru it was backed up , 2 cars behind me PULLED OUT . finally i get into order my food. then a AI Voice asked me if i was using the app, i said yes then gave my code.. then a few seconds later another voice (female) asked the same question. so i gave the code.. then i noticed my app said""GOT IT"" and told me points will be added.. Then the female inside told me , i do not see your code on the order , so i gave it to her and asked what was the code for . I said large fries for 1.69 ..she sorry i do not see it and i cant add it..WTF so i only ordered a hamburger after all of that.. Then to make INSULT to me and my wife . the male employee who gave me my food . said NOTHING , not even a ""thank you"" .. as i pulled out i yelled ""next time say thank you"" ... read more

Because this McD's is close by I go occasionally. They never fail to disappoint. The Ice Cream machine is always "broken". This time after being told the same story I went inside to find out why it's always "broken". I find out the manager didn't know his employees were not accepting ice cream orders because they were TOO LAZY to clean the machine. When I called out the punk behind the counter's scam he tried to jump across the counter at me. The manager wanted to comp anything I wanted and I told him I'll be filing a complaint with corporate. Any reviews seen here that are anything but 2 star are A.I. generated read more