5-star from a McD perspective. Easy and fast app ordering, fast and convenient drive through, ladies at both counters were friendly and cheerful and fast. read more

McDonald's - Outside sign and entrance - Burgers Near Me - Cypress, California

The smell of the inside of the dining room is a bit off putting, I am for a lack of words to describe it. I was able to find the ONLY semi-clean table in the joint to sit at, and looking around I start to wonder if their kitchen is even clean... My boyfriend goes in to use the bathroom, which I wouldn't recommend going into unless you brought your hazmat suit with you. Urine all over their floor which YOU get to track into your house after arriving home. All over your carpets and floors! This place is SO gross that we felt like we couldn't it trust enough to make food fit for human consumption. Where is upper management? Why is no one tending to basic cleanliness? $20 an hour for this? Really? read more

Been waiting for ~20 mins for two Mcamuffins and a single hash brown. Some things never change. Place looks clean though, full of unhappy customers, but clean. read more

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Always check your bag before leaving. Another day, another order screwed up. I was supposed to get two fries, only one in the bag. Don't feel like driving back to get it. So yeah, this place is notorious for messing up orders. read more

Great experience at McDonald's! Michelle was very friendly, helpful, and welcoming. She provided excellent customer service and made sure we had everything we needed. Thank you, Michelle, for making our visit a pleasant one! read more

Easily one of the slowest McDonald's around. 3 items took almost 30 minutes on a slow Saturday morning. These folks are making decent money with the $20 plus an hour wage and managers in the $80k plus range. Learn to schedule accordingly and train your workers to work at greater than a glacial pace. Do better. read more

Ordered thru app 10 mins before I got to drive thru .Still had to wait 10 mins. Then order was short a sandwich. Terrible terrible service. read more

I feel like this location stole from me. They ripped me off to say the least. I came in close to closing maybe 3-4 minutes before hand and placed my order of 2 ten nugget meals. I was charged for this order full price and when I got home one of the "10 mcnugget" boxes was filled with 3 chocolate chip cookies... no nuggets whatsoever. In addition, this box was under the box with actual nuggets, under my fries, napkins and condiments. The evidence suggests they were trying to get me out of the drive through because it was closing, instead of either cooking more nuggets or just telling me that they only had 10 on hand (which I would've preferred). Instead they deceived me and over charged me for something that they did not give me, and let me drive away without it. I called customer service the following day, and returned to the store where, sure I got refunded for the 10 nuggets, but was told that this May have been done to not have leftover food after closing. This is absolutely ridiculous read more

McDonald's - My "10 Nuggets" - Burgers Near Me - Cypress, California

Better quality service. My 1/4 pounder was over cooked and had grill scrappings on it. read more

McDonald's - The hamburger patty was WAY OVER COOKED & it had grill scrappings on it. - Burgers Near Me - Cypress, California

The food here is not consistent. Sometime is good and sometime is very bad. The service here is always good and friendly. Easy to order and usually would only need to wait less than 5 mins for our food. Parking is easy. read more

The staff is overworked, and the lack of drink machine exasperates the problem. People have to wait for a busy staff to finally pay attention to people who want water or refills. Also very very slow in making orders read more

Probably the 2nd time I've been to this location; will say that having gone to many different McDonalds in the Orange County and in the Inland Empire area that is seems to be one of the more efficiently run takeout locations; I was in the area on a very busy Saturday morning and was impressed by how smoothly Breakfast was being served! I ended up taking my meal to a the dining room and noticed how clean it was! Good Job Cypress McD!! read more

The food was good, as always, but this location was noticeably messy--even for a fast-food restaurant. What stood out most during our visit was how high school students were treated. When we arrived, the restaurant was full of teens, creating a lively and positive atmosphere. We later saw them being asked to leave and initially assumed there had been some disruptive behavior. However, shortly after, a small group of high school students came in, ordered their food, sat down, and quietly ate. Despite minding their own business, they were also approached and asked to leave. This led me to believe that high school students are not allowed to dine in, only to order food. As a parent, this is disappointing. A restaurant that markets itself as family-friendly and geared toward children should also be willing to provide a safe and welcoming place for young adolescents to sit and enjoy their meal. read more

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Ordered 6 piece chicken nuggets; came home to find only 4. Sadly this is not the first time this discrepancy has happened. It's not difficult to count - 1 Mcdonald, 2 Mcdonald, 3 Mcdonald, 4 Mcdonald, 5 McDonald, 6! Just take a deep breath next time you can do it Mcdonald employee!! You got this! read more

Charging 32 cents per extra sauce is crazy work. Not even some places that MAKE their own ranch charge this much. This is McDonald's!

Horrible poorly ran McDonalds. Literally placed a mobile order for one coffee. The manager tells me to pull up in the front and wait for the coffee. I've been waiting for over ten minutes! Not only was this extremely irritating but also unsafe to have us pull up in front of the door in the fire lane blocking traffic. This is honestly one of the worst managed McDonalds I have ever been to. Always long lines, slow service, and a lack of care at all read more

Paid $15 for a grinch meal through the drive thru, waited 30 min, was brought two orders that weren't mine, and when I finally got my order, they didn't include the grinch salt! This was on Dec 3, 2025 order 1367 read more

McDonald's - Can't sprinkle without the salt! Got our order at 7:03pm - Burgers Near Me - Cypress, California

Took my grandson to this location for some Happy Meal action. I had a very disappointing experience, especially in comparison to other McDonald's locations. I'm old school n prefer counter service, but I was coerced to use the kiosk against my better judgement. My order had multiple inaccuracies, n they were not on me. No available napkins n trying to get napkins to clean a dirty table was liking pulling teeth n I thought I was going to be charged for the napkins, since my napkin request was highly scrutinized. A fair amount of trash was piled up n not many friendly faces. Normally, I would empathize with the under paid service workers, but food workers are now making at least $20.00 per hour. The food was typical McDonald's fare n I have no quarrel with the food. My complaint is the experience, which is not typical with other McDonald's experiences. Please do better! read more

Worst McDonald service ever. Nothing else to say. Did not order any food or drink I am surprised the low level of service. Do not step in there. Not recommended. There are plenty other locations read more

Waiting over 30 mins for 2 n muffins Employee always plant their machine was dowm . Food not even warm read more

Just adding to the list of dissapointed guests on here. Went in on a Thursday night at 8:55pm and the worker slammed the door shut as if to tell me they were closed. Ordered food and took it home. Fries were stale and I ordered cheese on the hamburger and there was no cheese. The employees are always rude here. This was the last time I go. I'm assuming this is a franchised location so I will be submitting a complaint to corporate. read more

McDonald's - Paid for cheese - Burgers Near Me - Cypress, California

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No Happy Meal toys again, which apparently happens often at this location. The restaurant was filthy, flies everywhere, trash cans overflowing, and tables left dirty. No employees at the counter. Such poor service and lack of cleanliness really make me question how this place is being managed. Definitely one of the worst McDonald's experiences I've had. read more

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Again they forgot an item in my order. I only go here for the convenience but I need to remember to check my items before I leave .

As for service here they're usually really fast and nice but today I came by to get food before my next class and it didn't seem busy. As a broke college student I try to get most from my $ and I was really sad to see they didn't even give me my 4 chicken nuggets I received 3 :( read more

McDonald's - Missing a chicken nugget :( - Burgers Near Me - Cypress, California

Terrible. Ordered at the drive thru. Nothing complicated. They sent me to one of those parking stalls and I waited for 20 minutes before walking in and getting the food myself. This is the second time I've had to do this. Will not be back. read more

Worse McDo.... This place is not senior friendly.. everyone is hiding inside and no help it took us forever to do learn the kiosk ... talking to the staff is like talking to a robot or wall ? read more

Messed up my order. No apology. Waited over 15 min. to get it. Bun was hard. Patties were over cooked, cheese was melted down. Not worth my time or effort. No customer service! Pay attention when people order something!! Get it right and make it fresh!! read more

Somehow offended the worker here by asking for unsweetened ice tea with a 2 sides of sugar? 11:02PM on Friday night. Avoid coming here during this time.. read more

Waiting almost 15 mins for your food inside an almost empty dining area says a lot about the efficiency of the workers at this location. Only ordered 1 coffee and a breakfast platter too. Other locations takes less than 5 mins. People started coming in after me and by the time I finished my meal, they were still waiting for their food. A lot of unhappy people when I left and drive thru wasn't any better. Food was below average compared to other locations as well. If you're short on time or have hangry little kids and partners, don't come here. read more

I asked for two things, medium "unsweetened l" ice tea and cheeseburger. Got cheeseburger and medium "sweet" tea. WTF???? So tired of this

This is the most depressing McDonald's ever, and terrible service as well. McDonald's used to be a happy, colorful place, now it's sterile, dark, dirty and just unpleasant. No one is ever at the counter, 4 people in the back will literally look at you and ignore you standing there. Don't try to get a refill or napkins unless you want to wait for a minimum of 5 minutes and be prepared to recieve annoyed looks,no smiles and no words spoken. It's so disheartening to see these young people being so rude and disrespectful. The tables are always filthy, trash cans full and there are no napkins anywhere-they don't even give you any with your order. The food is mediocre and barely warm. The owner should probably drop by once in a while. This place sucks....if I could give it zero stars I would... read more

There's a lady that works here and she's Filipino. One of the supervisors or managers. Very rude and disrespectful to her coworkers. Plus she complains so much every time I go here to order. Doesn't greet her customers with sir or ma'am , talks to them like it's all casual. Definitely not someone you want representing your business or company. Hope she learns her lesson someday. read more

Got a big Mac with very little sauce asked for more and they get very little they act like it was the worse thing ever to ask for more this is what I got the inside of the facility was trashy and dirty read more

McDonald's - Big Mac no sauce - Burgers Near Me - Cypress, California

Besides the fact that you are recording about the app and then somebody else comes on the speaker for the drive-through the girl was surprisingly very rude and impatient they have two lanes to order from, if it's the same woman that was at window one she appeared to be more pleasant when approaching the window. When I reach the pick up window for the food the very nice young lady handed me my drink I sat for approximately two minutes before she told me to go sit in parking spot number three my order was simple it was a happy meal and two double cheeseburgers not the best part performance McDonald's- order time 1:42 pm - delivery of food 1:50 read more

I enjoy the burgers, but last trip had me very sick within two hours. I'm afraid to try them again. I think im done.

Worker named Harrison who looks young and tall worker Complaining to me about ordering alot of happy meals because it "takes a while" Acting like 6 happy meals is a lot to make lol. Complains to his co worker that i ordered 10 happy meals before. Not only that, i had to assemble the 6 happy meals today, which isnt my job as well. I get that people are busy but this the shittiest service place for mcdonalds. Please do not go here read more

Hash browns for dayssss! I can't get enough of McDonalds hash browns. They are the best. Anyone who is big on breakfast will tell you that they have the best hash browns. They are fried with the right amount of grease. I came here for some hash browns and drinks. I got a couple hash browns, an orange juice, two pies and a cup of water. Everything was tasty. The hash browns were fire. And the pie was fresh. The drinks were refreshing too! read more

bad service took 15 mins to pay for my food, and they ignored us even when we asked to pay

no service at all specially people with no knowledge on digital. staff are very impolite to seniors. worst mcdonald place. every body busy inside the kitchen but no one will help @ the counter read more

Worst McDonald's I've been to. They always burn the fries and the employees are rude, never smile, and don't seem to care. I actually prefer going to the one in West Anaheim now. read more