Avoid this location if you can! We were getting gas and decided to go inside and get breakfast since the drive thru line was ridiculously long. We were relived when we walked in and there were only 2 ladies who were together, waiting to receive their order. I just knew that placing the order and getting food would go fast. Wrong! First, the employees were so preoccupied with the the drive thru, I stood there for at least 5 minutes before anyone came to take my order. Second, when I finally placed my order, it took an additional 15 minutes to receive my food. I kept asking about my order and the lady who took my order just kept apologizing saying it wasn't ready yet. Meanwhile I watched as they served guest after guest in the drive through. Finally got my food after 30 minutes total (and it was a simple order- 2 breakfast sandwiches, 1 hash brown and 1 orange juice). The restaurant was clean inside and the people were nice enough, it was the long wait time that brought their rating down. Like I said, avoid this place if you are in a hurry or even expect To receive your order in a reasonable amount of time. read more

McDonalds - Fast Food Near Me - Elk Grove, California

Avoid if you can! Location: Off the freeway connected to a gas station . Parking is decent. Only issue is that the car wash is right next to this location and it is very easy to mix up the entrances for the drive through. Interior and exterior are pretty standard modern McDonald's facade. Service: This place constantly has long lines and serious accuracy issues. On one occasion we had a mobile order and checked in. When we arrived to the front they did not have our mobile order and tried to say we did not order. As it turns out the person in front had mistakenly claimed our order. Thankfully they had not left yet. I literally had to get out of my car and talk to the person in front. I resolved it with the person for the receipt and explained it to the staff. This is just terrible service and your customers having to get out of their car and approach another customer to clarify if just terrible service. Food: Pretty Standard. No issues here but issues with service. There has been so many accuracy issues at this store it's hard to imagine coming here ever again. read more

Got handed the wrong drink and was called a racial slur from some teenager, looked to be about 18.

The food in this Mc.Donald's is great because you can't go wrong with it and the service is medium. Sometimes, the employees usually forget the put stuff. But otherwise, the staff members are kind and the place is usually crowded on Fridays because there is a middle school and a high school near it. Everything is in not a terrible shape but also in a slight bad shape. read more

Food is great BUT employees have never been trained to COUNT CHANGE BACK! Please have a CLASS when hiring !

they always forget stuff in my order. EVERYTIME. i mean i get it when it's a big order or your busy but how do you forget all sauces.. thats literally the first thing you put in the bag it is always the night shift workers that forget things in your bag or give you the wrong things. customer service needs improving too read more

Terrible service! Placed a mobile order, went to pick up through the drive thru, was told to park in spot, waiting for over 15 minutes, only to be told they was no record of the order and they couldn't help me even after showing the order on the app! read more

I had a mind-bogglingly frustrating experience at this McDonald's that I just can't ignore. I went to another McDonald's 15 minutes before and received a Diet Coke instead of the regular Coke I ordered. No big deal, I thought--I'll just pop into the McDonald's at 8361 Sheldon Rd. and have them correct the mistake. How hard could it be to swap a drink? Apparently, **impossible**. When I politely explained the situation to the employee, she flat-out refused to swap the drink. I offered to show my receipt, proving that I had just ordered a Coke, but she didn't care. Her excuse? "This is a different store, we can't do that." Really? It's a fountain drink. The same machines, the same company, and yet, somehow, this simple request was beyond their capability. The refusal to help was not just ridiculous but also bafflingly dismissive. I wasn't asking for the world, just the correct drink. This encounter left a sour taste in my mouth--worse than any Diet Coke ever could. If customer service this basic can't be handled, I shudder to think what else goes wrong at this location. I won't be returning, and neither should you. read more

McDonalds - If I had 2 more hands I'd give this place 4 thumbs down. Coke - Fast Food Near Me - Elk Grove, California

This is the slowest McDonald's in the world with rude complaining employers. My advice is to drive to the next one.

Frankly you don't need me to tell you, there are good times and there are terrible times to buy McD's but for me when you order from a particularly consistent franchises fast food restaurant, this one is the one to go to. Have a good one! Th Atmosphere easily accessible getting to and from there'. Convenient centralized dual gender restrooms that aren't locked by the MCDs management and only let in by "paying" customers, Hey, natures calls, frfr. No coercion to buy into the store! I'm Lovin' it as a whole. read more

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I ordered a sausage biscuit and they took forever. Literally just biscuit and sausage I ended up with this random smash burger with onions using a sausage patty? What the hell is that read more

Came here with my boys for ice cream and these are $3 cones now a days? I'm no professional but I think the ice cream is supposed to go around the whole top of the cone LOL. Just don't come to this location for ice cream I guess, you definitely don't get your moneys worth. at this point they should go back down to $1 read more

McDonalds - Ice cream cone - Fast Food Near Me - Elk Grove, California

I ordered mcdonalds even though I really don't feel like it because of this stupid monopoly thing. Half of the items I ordered (all 4 of the items are monopoly items) have no stickers!!! read more

You know when you just want a inexpensive and yet good meal so that your day doesn't feel drained and empty? Well, this is one of the best McD's establishments that I've the Joy of frequenting. There's a public bathroom that's not locked or "for paying customers" on the what through their doors Evn thought they are interconnected with an Arco/AMPM con ơi Tver store to the right of the restaurant. It's clean and they have good seating and comfy seating for small groups or individuals. I will C U soon! Badabapapa. read more

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This place serves raw hamburgers. I threw it away after the first bite. Man, i should've taken a picture. It was so gross.

Food was good, but the problem was they got our entire order wrong lol. We ordered a double quarter pounder deluxe (got a single quarter), a mcdouble and a mcchicken (got 2 mcchickens). We were going to go back but we were already at the house food literally sitting in front of us so we decided to just let it be. (It took a lot to let it go lol) So i guess ALWAYS CHECK IF YOUR ORDER IS CORRECT before you leave the drive thru or location. This just added onto my ptsd of receiving wrong orders :) read more

I pulled up into the drive-through people were sitting at the drive-through for at least five minutes each. I made a mobile order . The people in front of me were waiting for at least five minutes to get their order in. I timed it got up to the front window. First window gave me zero receipt pulled up to the second window. The person in front of me got the wrong order. I pulled up and she did not ask me that the mobile number she just gave me what she thought was the order it was wrong then I said I need a creams in that coffee and she gave me back a cup over full the lid wasn't on and it proceeded to spill all over me very hot coffee all over me down my shirt on my pants everywhere gave it back to her and said oh no no no no this is not gonna work then they didn't have my order because they didn't know that I was a mobile order Pulled around to the side to park. Waited 10 minutes went back in to the store where there were literally nine people working 3management and were yelling. It was very bad. Went into the store while waiting I took a picture of nine people working and there was a guy that was behind me that also had an order that was wrong so you need to get it together people you need to train your people right You need to have a team meeting and you need to get it together because I am going to corporate with this! read more

McDonalds - Nine people working the store and no one has it together - Fast Food Near Me - Elk Grove, California

Ordered through the app and was told I could not get me order because it was 10:31 and I didn't get my food before 10:30. I am very disappointed the attendant at the window refused a refund and closed the window on me. 0% chance I'll ever go back to McDonalds. I'm very disappointed. Just go to Wendy's instead. read more

My go to McDonalds in my area cause it's the closest to where I live. It is situated around the AM/PM gas station and car wash. It's actually one of the more decent McDonalds to go to. Been here a couple of times and they do get busy a lot so they tend to make mistakes on your order. So always check your order before you leave for take out. I like that they offer rewards through their app to get free/discounted food. read more

McDonalds - Chicken Nuggets - Fast Food Near Me - Elk Grove, California

Terrible food qualitye.I am shocked how bad the quality of McDonald's has gotten even though they have drastically increased their prices.Also the service is bad and slow read more

This particular location have a habit of not fulfilling my complete orders or giving me condiments that I paid for or that's free. I always use the mobile app to track my purchase. I ordered cookies with the order yesterday - I didn't noticed it was missing until I got home. While I was leaving the drive thru, I was so focused on them not giving me a straw for my blueberry icee and my 3 sauces for my 20 piece chicken nuggets, that I totally forgot about my cookies. The previous time they forgot the hash brown with the breakfast meal I ordered and the ketchup I requested through the app. Another time they forgot one of my McDouble even though I ordered 4 of them. Sometimes when I ask for the missing items, they'll look at me confused and suspicious like I ate it or I'm lying, even though I would literally look inside the bag the moment they give it to me before driving off. Stick with the other McDonald's nearby cause this particular one is shady. read more

Just went in to the counter. No one was there. Waited a couple of minutes. One preparer in the back saw me and told no one. Ended up walking out. Got nothing. Never will again. Bad management read more

This fucking McDonald's sucks every single time it never fails when we go here they're Hella slow they they'll tell you to park and pull over when you just ordered a few things and then there's 10 cars that go through the drive-through. Do you still waiting to get your food and the food is not even warm all the time I do not recommend going to this McDonald's they seriously need to replace every single person in that McDonald's. read more

Go somewhere else if you want a late night snack. They will pretend they are cleaning their machine.

Easily the worst service I've ever encountered especially management. The food quality is also poor every time you get a sandwich it looks like a blind person put it together. read more

It was dark winter night, as the storms were brewing and the winds were blowing across Sacramento. The lights turned off in the McDonalds and the drive through lights were out. We were trapped in the drive through with our orders placed and darkness in front of us. We honestly were shocked by the fact that lights went out in while we were in the drive through. Uncertain what to do next, Carl came to the rescue. His flash light was shown out the window and he illuminated the drive way and he asked us what our order was. We felt safe and secure as he asked us for our order. We told him what we ordered and he provided everything we requested and even an upgrade with a large fry considering the circumstances we were in. Overall, this McDonald's is great! Even during a once in a lifetime storm, the employees still showed up when needed. Epic experience! Carl, I wish you the best my friend! See you around! read more

Drive thru employee Juan is there morning night. He's a very handsome and polite young man. He clearly takes pride in his job and will go places. I did stop to let the manager on duty know. read more

After a delightful experience at Sheldon Wine Shop, my wife and I were in dire need of some naughty fats. Thankfully the McDonald's located within the Ampm lobby would fulfill our needs. When we entered we were warmly greeted by Sidel. Since I was buzzed from our wine tasting experience, I thought it would be hilarious to ask Sidel if there was a vegan friendly version of the McRib. Sidel immediately began trying to think of an alternative item that could meet my faux vegan diet demands (now that's good customer service!) I usually don't write reviews for huge chain restaurants; however, I couldn't resist the urge to highlight an example of good customer service. On a different note, I couldn't believe that my 17 year old self thought that the McRib was delicious; I guess our taste buds truly change over time! Nevertheless, we had a pleasant experience at this location, and I was happy to revisit an old classic. read more

Is it possible to give 0 star? Fries uncooked and cold, big mac cold, dirty eating area, and worst of all, awful customer service. Worker yelled at me to the point that her coworker told her to cool down. It was uncalled for! A normal tone to say "no" to my request would've sufficed. I will never return to this location again. Worst experience ever! read more

The food was really good. I got an extra nugget which was cool. The service was amazing. The sound was extra quiet, which is rare in McDonalds. read more

Never have left a yelp review for a complaint, but had a horrible experience at this McDonalds location. Went through the drive thru for a meal for my kids. They handed me the wrong meal (I assume the car behind me) and I told them that I ordered something else and showed them the receipt to help them out. The employee right of the bat was rude. I guess she didn't like how I was handling the situation. She then gave me my correct meal and I only said to her that I just need my two drinks and she right away snapped at me and told me she's getting it in a very rude way. I don't believe I was ever rude to this employee to be treated that way and I will own up to it if I was. If I didn't have my kids in the car, I would have right away went to management. It was completely uncalled for to be treated in such disrespect. read more

I live around the corner from this McDonald's and they always get my order wrong They have poor customer service they need more people skill communication skills or something cause they always fuuck up the order read more

Delectable mains, excellent nugget and delicious dessert I went to this restaurant with my girlfriend, I had a nugget meal and quarterpounder meals with some apple pie on the side Staff was friednly and helpful also the food quality is really good We will definitely return to this restaurant. read more

I've tried to give this place another chance due to convenience of the location but there is something wrong at a pretty deep level. The cannot get even simple orders right and when asked about missing items you were charged for they are rude every time . read more

Wish I could give 0 stars. I actually don't eat McDonalds anymore because this specific location has such terrible customer service. If that's who McDonald's hires I want nothing to do with that business. I'll keep my money. Which might be a good thing they have the same food quality as they always have but more expensive price. The audacity of this company. I can still get two tacos for $0.99 at jack in the box though. Terrible staff that will probably receive terrible karma in the future. Not my problem. But worth a terrible review. Just awful people. I wish I was lying or felt bad. I am not and I don't. read more

I went through the drive through tonight ordered 2 mc doubles, 20 pc nuggets and 2 med fries. What I got was nuggets, 2 chicken sandwiches and NO FRIES. TRIED CALL THEM AND THE PHONE DOES NOT CONECT. with the prices today this is so unacceptable and messed up. I will be sharing this with others to avoid this location. read more

McDonalds - Chicken sandwich - Fast Food Near Me - Elk Grove, California

Today's Big Breakfast with hotcakes was very bad. My English muffin was obviously from 2 different ones. One side was hard. The other side was not toasted. The hash browns were barked warm. No napkins. The eggs were worst of all with some brown shit mixed in. See pics. I live very close to this McDonald's and visit frequently. Something bad with management today to let such poor quality out the door. read more

McDonalds - Would you want to eat this? - Fast Food Near Me - Elk Grove, California

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No service. The guy told me to go to the second window to pay and then told me he couldn't assist me because there was no cash register. 11/18 at 10:00 pm rudest employee ever. read more

If I could give a 0 star I would, luckily we were able to catch the mold on both our classic and spicy deluxe chicken sandwich. The fries were probably the nastiest I've had at any McDonald's restaurant, it tasted like they made a huge batch and this was the last of it sitting there for 20 or 30 mins. I've tried calling the store but I think they took it off line because it's just goes to a busy tone. What a way to ruin our dinner! read more

McDonalds - Mold on our deluxe spicy and classic crispy chicken sandwich - Fast Food Near Me - Elk Grove, California

Service was horrible I was at the drive through and the shorter Hispanic woman with the glasses was rude as heck to me and getting an attitude because she gave ME the wrong order read more