Since I started my job out here in Fairfield coming from Antioch Ive been to this McDonalds 3x so far because my job is right down the street and all 3 times I'd order from drive-thru. The workers at drive-thru are so rude, never could get the order right, there was always something missing from my orders (ordering for just 2 people). One time the cashier at drive thru swiped my card the wrong way because her and 3 other girls were talking about other things besides doing their job, then she told me my card was declined...if she had been paying attn, she wouldve swiped it the right way the 1st time. They need to hire people thats serious about doing their job right and not fuckin' around while theyre clocked in, esp when peoples in a rush to get to work in the morning. read more

big macs on sale here 2 for $4.00. had my fill when they were 2 for 2.00. could it be the high foreclosure rates in fairfield is putting a dent in business? read more

How are we sitting here for nearly ten min per car waiting for Anybody to take an order?? Come on people get it together. You should have this down by now. read more

Hey they get 4 stars here for speaking understandable English in the drive thru window and getting the complex order right the first time without repeats or corrections. Only reason I can't give 5 stars is because it is mcdonalds after all and drive thru food joints just don't warrant 5 stars in my foodie book... Sorry read more

Very effecient drive thru at this McDonalds. The lady that took my order was very pleasent and the lady at the window was super nice and friendly. I was happy because the service here is waaay different that the service at a McDonald's in Georgia which is where I just moved from. read more

I don't know what it is but every time I come here they make my ice coffee bad.... if I go to the one across town or vacaville they make it the same perfect... when I come here it feels all watered down like if they used old coffee... other than that food is ok .. just as s morning person coffee is a must but sometimes use rather drive 5-10 mins more get better coffee read more

I don't know what is wrong with the people that work here but man they always get the order wrong! I keep going here because it's two minutes from my house! read more

Standard McDonald fare. Courteous staff. Quick service. Very clean. Not many inside seats, but enough to accommodate our group.

This place is trash bruh, been here like 6 or 7 times and they have literally never gotten my order correct, not one time.

I was pleasantly surprised when walking into this beautiful McDonald's I was greeted with a wet smooch by the handsome gentleman in the red shirt I believe he was the manager, cute fella he was but this Micky Ds deserves a 10 star review read more

Nasty fries nasty burger! The fries maybe 3x re deep fry. When i went to drive thru I bought fries and burger the fries was golden brown and when you bite it you felt taste different. Also the burger is not wrapped good. Do not go there if i were you! Beck ave. Fairfield nasty mc Donald. You've wait to long in the drive thru, all crew nasty and retarded read more

Good service for a McDs

Get my order wrong every time. If you want to go to a place that suprizes you even when you ask for a specific order than this is the place to go. read more

Tonight ...against my better judgement I went to my local Mc D's because I just love playing "Who's order is it anyways?" The drive thru line was way to long so I went inside. And as always I was not surprised to find No Bacon on my (not 1 but All 4) Bacon Buffalo Ranch Mc Chicken's I also missing a large fry and just like everyone else I looked at my receipt and sure enough there was my correct order neatly organized in such a way that makes me feel like Ashton kutcher is going to run up behind me cause there is no way I'm not getting "Punked" everytime I come here! The cashier Jessica is the only reason I would EVER consider coming back to THIS establishment again! Jessica has Great Customer Service and should be in some sort of management training course before she realizes she is to talented to work at McDonalds! read more

Love their customer service. Everyone is so friendly and for the most park quick and accurate. They really set the tone for other McDonald's in Fairfield read more

The five stars go to the sweet girl at the counter with the pretty curly hair, she is vey attentive, nice, funny, and has excellent customer service I think her name was bria she told me... awesome yung lady and she has a pretty smile. Tell your other cashiers to do better and your drive thru workers please read more

Went here for a quick bite to eat, had to ask to clean off our table to sit, is it seriously to much to ask to clean your establishment? It wasnt a rush time, it was slow, the manager just walked aaround with her clip board , the girl at the vounter was sweet and got our oder perfect, im sorry but the manager could if helped the girl out. If you are too good to help out your staff and just sit there you are a waste of time read more

FIND another McDonald's to drive to. This one is horrible and hard to even get to it. Gentleman taking the order was the only bright spot. I went through the drive thru and I was hungry. I ordered a quarter pounder with cheese. The bread was old and the meat was dry! Nothing like eating a burger with shitty bread. I usually love McDonald's fries but the ones I got were cold and they looked like they were cooked in old oil. STAY away from this particular one and do yourself a favor and drive to nearest one. read more

Who ever the manager on duty was today May 23, 2015 11:30am Honestly in my opinion is rude and unprofessional and lacks knowledge on city and local policies. Instead of worrying about real estate agents putting open house signs on their property or how the manager referred as "his" property. Based on their negative reviews on here, they should focus on improving their customer service as well as getting customers orders right. read more

Very friendly and attentive on the inside. I overheard the manager,I assume, training his staff. Very positive attitude. The short haired woman was very pleasant as well. My issue is they didn't remove the cheese from my sandwiches, even though, I repeated myself to the girl at the counter. Unfortunately, I was already back on the road and out of the area by the time I realized my patties were smeared with that plastic like American cheese. I tried to take the bun with the cheeses off and just eat the good side but, apparently, that ain't the remedy. The oily essence of the cheese was there every bite. I ate half my order and called it quits. I'm not a regular at McDonalds but I, still, expect to have what I asked/paid for in my bag. I called the store to let them know they dropped the ball. I get the well spoken manager tell me he remembers my order, the order wasn't entered with no cheese and that this will be a learning lesson for his staff. Newsflash! A learning lesson for his customer, as well. I wasn't given an opportunity to bring my shite cheese sandwiches back in for the correct swap and I wasn't going to insist. The ten dollar mistake was a one time lesson for me and I'm not going to force someone to correct their mistake and risk the "grumpy customer special ingredient." Great facade of good customer service until the customer needs to be served. Then it's a politely spoken "F@ck Off" when they, so easily, could have made it right. You dropped the ball MacDeezNuts and the pleasantries didn't satiate my hungry belly and/or cheesy greased palate. You got the second star because I did like to see a fast food manager encouraging and building a productive team. This could have easily been a four or more star review, but the way you handled your co worker's mistake was seriously poor problem solving. read more

I am not a fast food regular, but I had a great experience. They were very courteous, got my order correct and quickly. Great job!

There were only 2 cars in the drive-thru but it took almost 10 minutes to get those cars out. They needed to have them pull into the reserved drive-thru parking and bring their order out to them. I ordered a large coffee with 3 cream and 3 sugar, I received a black coffee even as he repeated my order to me as he gave me my coffee!! How hard is it to put cream and sugar in a coffee? read more

They're pretty slow. They seem to ALWAYS mess up on my order or give me old and cold fries. So ridiculous

I am disgusted. Both with the food and customer service. I ordered a kids meal cheese burger (PLAIN) * 2 kids meal chicken nuggets* and a number two just the burgers (PLAIN) I spent 20.00 to get home and my kids cheese burgers to have no meat and EVERYTHING on them. I drove all the way back to be told the can't refund me because it's McDonalds policy that we had to bring the food. Like I have pictures of bread with ketchup onion and pickle. So I left with nothing and paid them 20.00 to fetch no food and no refund and had to take my kids some where else to eat and spend another 20.00 for food. I'm outraged and pissed off at the level of unprofessionalism, rudeness and lack of customer service from this establishment. I've been coming here since I was a kid and never had a problem. I will NEVER EVER spend money here again. What can you expect from McDonalds now a days I guess. Sad that places don't care about their customers no more. I will tell EVERYONE I know not to go there. Then I go to a different McDonald's and they said if it was same owners they could help us. So the rules COULD have been bent. read more

I would give this mc Donald's zero stars if that was an option. Every time I come here drive through or inside minimum 20 minute wait. When did fast food start taking 20 minutes? The iced coffee is never consistent and please train the person at the drive thru window how to prepare the iced coffee before allowing them to work at the window. Might cut down on the wait times. Also teach staff what a medium iced coffee size is. I pay for a medium every time but depending on who's working the cup size changes. Then when I let the staff member know it's the wrong cup size they pretend they can't hear me or walk away or tell me I am wrong. I guess me and all the rest of mc Donald's are wrong. Another suggestions: do a better job picking shift leaders. It makes a HUGE differences. Today's shift leader needs to be trained or retrained because I always have the longest wait times and inconsistency when she is working. read more

Employees here are so happy, friendly and courteous. The Drive-thru was very efficient and fast not to mention my food was hot including the fries! Always a positive note whenever I come through: )Exciting to see the young people have great service skills! read more

Horrible morning shift crew! Vanafel is very unprofessional! She can't help but to give me the wrong order every time that I've ever visited this location in the morning. She never apoligizes for her mistakes or greets me when I visit. Morning shift could really learn from your evening shift. Evening shift is absolutely wonderful and has the best customer service and they have never gave me the wrong order! read more

Like others, I would give this McDonald's ZERO stars if I could. I have visited this McDonalds location on Beck Avenue in Fairfield, California a few times over the years, but will not do so again. In my opinion, this location is extremely poorly run and does not provide the customer service I would have expected of a McDonalds. McDonalds commercials seem to me to be welcoming of customers being able to choose what they would like or not like on their food, but that did not happen for me this morning. When I complained to a person that appeared to me to be the manager, I felt that he could not have cared less. Then, I decided that I should contact the corporate office to let them know what had occurred and, in asking for the "800" number for McDonalds, the employee did not provide it for me. I left without what was supposed to have been a nice breakfast. I WILL NOT BE BACK. read more

My low rating is not because the food wasnt good (because it was) or even because they forgot my fries. My poor rating was because of the manager on staff when we came in (January 1st 2016 around noon). We went through the drive thru and I parked so I could hand my son his happy meal. I looked in my bag and the fries that came with my husband and my meals were not there. Rather than going through the drive thru again I just got out and ran inside. I wasn't angry. It was a simple mistake. It happens. The manager saw me coming in and got a look on her face like "oh no". I just said "hey you guys forgot my fries. Can I get those?" She said of course and apologized. Here is where my visit went downhill fast. The manager took the woman in the back area who prepared our food and I heard her yelling at the woman "how f***ing stupid are you? How f***ing hard is it to remember fries" they then came back around the corner and the manager sat over the woman's shoulder saying come on hurry it up. I was shocked and immediately regretted pointing out the error. I didnt want my fries THAT bad. read more