This is just a bad McDonalds. Very unprofessional. Slightly RUDE. McDonald's food is good. The staff - rude.

Biggest mistake of the week was giving this McDonald's another chance. All we ordered was a simple snack wrap meal and chicken strips. Instead, we were told to pull forward and wait--18 minutes in total. During that time, we were given the wrong order twice. The first employee dug through the bag with her bare hands to "check" the contents--fries included. It was the wrong order and completely unsanitary. The second person realized it was wrong as well, ran her fingers through her hair, then reached into the bag with the same hand. It honestly felt like a scene out of Idiocracy. Unless you enjoy long waits, wrong orders, and questionable hygiene, I'd avoid this McDonald's altogether. A total waste of time and money. read more

worst mcdonalds i have ever been to in my life service is terrible workers are even worse have to wait 15 minutes to order your food they just need to shutdown there was a line to the road and our order was not even right. read more

How can you be a McDonald's on the island and not have shakes, like ever... The late night workers are horrible never get the orders right!!!! Forget about using DoorDash -go to the owner. Tell him what his staff is doing because no one wants to eat there anymore...disgusting -stale bread, no shakes Ever!!! -there's no ice cream at McDonald's. FIX the ice cream machine !!!! read more

Eaten there in the past. Last visit: rough employees , sloooooooooowwwww service, poorly executed food. This visit, they refused to take cash. I refused to use a credit card at McDonald's and walked out. I won't be back. read more

Opened doors 7:05 not 7am waited 10 minutes for 2 cups of coffee and sausage biscuit they had to make coffee had to find more cups but they were standing around talking about what they needed not moving read more

Really a distasteful place -- environment (dirty, especially restrooms), food quality, service. Just avoid ...! read more

This location was the worst McDonald I have ever stepped into!!! Dirty, the wait was over 15-20 minutes, it would have been longer if I hadn't walk behind the counter to flag someone down. And not because 3-4 person(s), behind the counter, didn't see us. Then, window attendant, the manager, she didn't like that so, she came over quickly but angry at me because I was being loud. Accused me of yelling, which I took her I wasn't yelling just trying to get my order and leave. She said, that the reason why "we" , 4 different groups of customers waiting for some kind of service, is because she was short handed. I apologize to the only young man, the only person, that engaged with my husband & I. Food then came. We walked to the truck opened bagel sandwich because we were very hungry and both sandwich were cold. Husband's sandwich was cold but he ate it, I did not. Close this location if you can't staff or get someone who can manage the day-to-day. read more

My coffee was cold and the egg in my breakfast sandwich had a yolk that was grey in color instead of bright yellow. I decided to throw it out instead of taking a chance on getting sick. read more

I'm in McDonald's almost every morning and the crew is awesome even though they are usually shorthanded The restaurant is clean. The food is fresh and hot. Thank you for being there See y'all in the morning. read more

The staff was wonderful and helpful even under the pressure of terrible customers who only cared about themselves. The GM on staff "Lo" if thats how you spell her name did a wonderful job of handling an out of control customer who was out of line and yelling at a hard working staff. I understand that in the morning there can be a-lot of people coming through the drive through and in the store, so I think they did a wonderful job and my food was very good and I will be back many more times. read more

I always get friendly ladies at the drive thru and to me that's the best part of the transaction. Oh, hot fries are the other best part and if you add pepper to them they are amazing. McDonald's has amazing black pepper read more

McDonald's - a sign for a fast food restaurant - Fast Food Near Me - Fernandina Beach, Florida

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Ordered a singular Double Quarter Pounder plain on the app, sat in the drive through with my code for 10 minutes listening to the staff just talking in the background not taking orders. Finally changed to indoor pickup and went inside. They proceeded to take another 20 to get my burger out to me. Unprofessional, no sense of urgency, evidently dropping food and having to remake items, being on phones in plain sight of customers instead of working... etc. I've gotten better and service at WAFFLE HOUSE FOR CHRISTS SAKE! read more

This McDonald's has to be the best one I've ever been to. Food was great. Women at the drive thru were extremely polite and accommodating to my husbands last minute food item switch on Mother's Day. Thank you guys for being a great start to my day :) read more

The people who work here are definitely on drugs. Only 3 cars in parking lot and 1 person ahead of us in the drive thru and we have been here for over 35 minutes. Not attentive to customers and not very friendly either. read more

Two days I came in to get coffee and a pastry -- the drove through line wrapped around the building. I finally parked and went inside. I come to this unit once or twice a week -- The sign said you had to use the kiosk -- I had a coupon and no charge card. Which meant I could not use it. I told the man who was delivering orders to the people who had ordered on the kiosk. He said I has to use the machine -- but I couldn't. After waiting -- and waiting--he finally took my order for a cone and a pastry (for later). Yesterday I went to Yulee to get a cone -- the line went around the building -- I wanted a softserve cone and a pastry for later. I was told that they were not accepting any coupons. Why not post it -- she said she was told it when she came to work that day. The no coupons program was instituted while the promotion was in force. This is not the way to increase customer satisfaction. I will try Fernandina Beach. I am almost 80 and handicapped -- it is very difficult for me to come inside. I use a walker or cane. Besides the people at the drive through are NEVER wearing a mask covering both nose and mouth. I have spoken with corporate -- the stores are franchises and they have little control. I have been charged higher prices in Fernandina then the price posted on the sign. Bait and switch? I believe that if a sign is posted on the sign that is the price. read more

I thought the McDonalds in Yulee was the slowest McDonalds in the world. This one might have them beat The store was empty two cars in front of me waited 20 minutes at the drive through for an ice cream cone. How about asking the car who's fast food order you can't fill to pull over and let the other six cars get their orders. read more

Horrible. No service. No greet, no hello, no thank you, no welcome at all nor a good bye. Neither self ordering kiosk works and the screens are beyond filthy & unsanitary. Do you can't order food. And soooo SLoW. read more

Absolutely AWFUL. From food, to service to TERRIBLE Smack talk from workers. Waited 40 minutes to get our order...Staff was more concerned about customers...staring bullets in the back of their heads, as we waited...FOREVER, for our food. I can take smack talk, but when my 11year old grand daughter hears their comments...Pisses me off. So, if you don't like your job...go find a new one. DONE. AND, DONE. I'd rather starve than deal with this CAUSTIC experience, EVER AGAIN! (Thumbs---Double-Down!) read more

Awful!! For what they charge now, you would think they could at least serve eatable food. The nuggets tasted like they had been sitting in the warming bin for a day or two and the fries weren't much better. The cheeseburger was fine but out of our whole sack of $30 worth of food that $3 cheeseburger was about it. I know they're not a gourmet restaurant by any means but seriously- they charge three prices for everything now and they can't even give you food with eating. Next time you want this place do yourself a favor and get a cheap tv dinner, heat it up, let it sit an hour or so and then eat it - it'll be 100 times better than this place. read more

Sat for 8 minutes, never ordered, never asked to order. Left. Stay away as they are the worst of the worst in my opinion read more

8-28-22. HOMELESS ENCAMPMENT! We came in mid afternoon with family to dine in. Four homeless people hanging around taking up tables with baggage sitting around. We had a hard time locating a table that wasn't dirty and didn't have old food all over it. Floor was dirty too with food all over the place. Gave it two stars because the food was hot and pretty good. read more

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Consistently inconsistent. In my opinion, the employees don't want to be there and if you ask them for anything it seems more times than not you get a big attitude. It's unfortunate because this is in a great location with a constant influx of locals and tourists wanting a quick bite but the level of service and friendliness of staff is just not what you experience anywhere else in the country - in my opinion. Today will be my last time here, unfortunately. read more

Hands down the worst McDonald's ever visited...and that's probably giving this place far too much credit. But not for a goofy family tradition of grabbing pancakes at McDonald's on Christmas Eve morning, I would never go to this place when in Fernandina. In fact, it has at least a 20 year history of pure misery. Took me 27 minutes to get 3 orders of pancakes and a Mcmuffin this morning only to literally be yelled at by the manager no-less when I asked for my coffee and condiments. Spare yourself. Don't go to this zoo! read more

Probably the worst store in the chain! Mocha coffee machine is always broken! Service is always slow! Servers don't want to be there or do any work! Avoid at all cost! Update: You can go there any day and most employees are NOT wearing gloves and masks! Manager does not care! Update: Called manager multiple times to ask about mask and gloves! She won't return calls. Employees routinely serve food sans masks and gloves. A super spreader? Wake up McDona read more

There was ACTUALLY a dead fly in my coffee. The food has no flavor and it's very greasy. It all tastes so fake. EW! read more

Wonderful, Large breakfast for $6.89 including the drinks.The biscuit was fluffy, I made a sausage egg and biscuit sandwich. +3 fluffy pancakes which would cost three dollars apiece at some restaurants. Plus hashbrowns. It was delightful read more

McDonald's - Big breakfast - Fast Food Near Me - Fernandina Beach, Florida

The dining room is always filthy, the food takes forever to come out and is almost never right. Even if you get the right thing or any food at that, it's almost always undercooked or overcooked. The store is understaffed which is completely understandable but that doesn't excuse poor performance, I believe there needs to be a proper leadership change. Apparently this McDonald's has been horrible for many years now and every knows it, I wonder how this place stays open. It'd be best to close it down and put something good here. read more

Had the worst customer service experience ever at a. McDonalds. The drive they server was very rude. My sandwich looked like one of my kids made it. Called the 800 number by the window and received no call back. Will not be going here or the location in Yulee again. Very disappointed. read more

McDonald's - Fast Food Near Me - Fernandina Beach, Florida

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This place is full of the laziest people I have ever come across. No ketchup at the counter, no ketchup at the condiment station which is usually soaked with soda and ice. I used the kiosk to order and as always they ignore the locator number and make me get up to come to them. read more

Why is this the worst Mcd's in the world? I've had McDonalds in 3rd world countries that are so much better than this dump..... nothin a change in mgmt wouldn't cure...... read more

This McDonald's has screwed up every time I have went. 4 for 4. Today no apple slices in the happy meals. But something has been left out every single time we have came. With out fail. read more

I never understand how this is the slowest McDonalds I have ever been too or why I keep coming back. McDonalds has never been good but at least it's usually quick. This place is like a dine in restaurant with poor service. It will literally take you at LEAST 30 minutes to get food here. An order of hot cakes and a drink shouldn't take more than 5 minutes to get ready but this place can't manage the electronic transactions or counter transactions. There is one person here with a clue what she is doing and I believe she is the manager but has no idea how to train people so she just tries to juggle everything herself. Invest in your people and train them properly so you don't have to work harder. read more

They served me old coffee. I got out of the drive-through and went through the to the inside counter ask them to make me a fresh pot of coffee with two creams. She poured another cup of coffee and told me I do not have time to put cream in your coffee there are people in line at the drive-through. She turned and walked away. Whoever the manager of this store is needs to get their act together terrible terrible rude service. And when you guys can't serve a fresh cuppa coffee you don't serve a purpose at least for me. First one star review of ever posted on Yelp. read more

Well, in the spirit of not being negative, they got the order right and food was as expected. I won't comment on the service or the cleanliness of the restaurant. read more

This particular McDonald's Restaurant location should be avoided unless you enjoy disappointment. You have about a 40% chance of getting your order filled quickly, correctly and with edible food. More often than not you will need to go back to the counter to get some item missed in your order. Most often is a missed item or drinking straw, followed by undercooked/soggy fries, and lastly you may simply get a completely different order than the one you placed. Management will correct your order with full apology - never had a problem there, but I do always check my order thoroughly before I ever leave. Overall, unless you have a lot of time, patience, and a true craving for McDonald's food you're better off avoiding this location. read more

As with most McDonalds - it's a game of Russian Roulette as to if your order will be correct. Mine was not - surprise. In the drive-thru, We ordered a 4pc Chicken Nugget Kids Meal w Sprite and a large Frozen Lemonade. The frozen lemonade was included onto the kids meal and the sprite was never even included into the equation on their end. I tried to explain that the electronic menu board was incorrect but they insisted they understood, it would be corrected upon drive up. Nope. I just had them add a small sprite and tried to enjoy my child size frozen lemonade w a very sour taste in my mouth - not from the lemonade. I'm just not a fan of franchised fast food, but the 6yr old with me was happy and that's the only reason we came. Good Luck!! read more

Long lines, rude staff, normal McDonald's quality. Long wait despite no one in front of me. I waited forever at window 1 just for change, then window 2 gave me my food without a word or napkin. They charge for water. read more

Come on Yelp, allow us to post less than 1 star. Worst McDonald's ever. 10 cars backed up at drive thru so I thought I would put on a mask and head inside. Worst. 5 teenagers in waiting area with no masks or distancing and only 2 employees trying to fill orders. Waited almost 5 minutes while employees ignored me at register and then walked out. Probably good news for my cholesterol levels but frustrating. Skip it. read more

My experience at McDonald's was relatively awful. I never really eat fast food so I don't really know what service is like at other fast food restaurants but from what I am seeing it does not look like it's up to code. All the tables are dirty and the floor is unswept. Along with that there is garbage lying around all over the place. On top of that, I was waiting in line for about ten minutes and no one was behind the cash register and the ice in my coffee is melted. While I was waiting in line I noticed two women arguing in the back. I do not recommend bringing your child into a fast food environment with poorly cleaned tables not to mention sticky and screaming women. read more