It took three tries to get to this McDonald's but I did it in the end. No U-turns at the Halfway/Massey intersection, you have to drive through and into the mall to make the u-turn. Annoying! Anyway, my drive-through experience was good enough. I was able to place my order without trouble and what was in the bag when I drove away was correct. Number three (Egg White Delight) with a large coffee, black. Assembled and wrapped properly, the hash brown was cooked right. No litter in the parking lot. read more

McDonald's - McDonalds in Hagerstown - Burgers Near Me - Hagerstown, Maryland

It took 27 minutes from the time of ordering to getting the order. 9:22-9:49 in the drive thru. Absolutely unacceptable, with 0 communication, and they weren't able to complete the order. read more

McDonald's - Time line from 9:22 to 9:49 - Burgers Near Me - Hagerstown, Maryland

It was 7 o'clock in the morning. They were not busy. All I asked for is a big breakfast with cheese on egg and since it's a special request, they just slam the food on the platter? I don't know why they gotta be ignorant and act like a bunch of Retards!! if you ask me, they're not worth six dollars an hour and t read more

McDonald's - Burgers Near Me - Hagerstown, Maryland

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Just your usual McDonald's in terms of food, service and parking. All is to be expected in those areas however the low rating is based on the nasty men's restroom. I will summarize by saying there was no toilet paper in there and the conditions of the restrooms were horrible. read more

McDonald's - the front of a mcdonald's restaurant - Burgers Near Me - Hagerstown, Maryland

They could definitely improve on, making sure that you get what you order, every time I order a caramel coffee or ice cream or anything they'll forget the caramel or the stuff that's added to the drink and then when you bring it up, they'll make you try to pay extra just to fix it. They also will tell you to hold on a lot and when they do, your McDonald's code expires so then you're not able to get the points or use them. In for some reason, they act like they pay for the sauces their selves. Because even though you're able to get two of them. They'll try to make you pay extra every single time. The service is fast but more than often messed up orders and the employees don't listen at all. A lot of times they're on the phone or just not listening. If I was the manager there, I could turn that place around and make that place a five star fast food franchise. Unfortunately people don't care about customer service and overall business ethics nowadays. read more

This place is Terrible. I do not like this boooooo my hard earned money gone read more

McDonald's - I got a hair in my good - Burgers Near Me - Hagerstown, Maryland

I read reviews prior to doing this review. Looks like I am not alone when I say customer service is TERRIBLE. There are two drive-thru lines, but almost every-time I have been to this location, there is only one employee working the drive-thru. After waiting a few minutes for the car in the other lane giving their order, I was able to give mine in my lane. I could barely understand the employee as he mumbled every word spoken. I said "large coke" and he said "three sprites?". After giving my order, he mumbled my total. So I continued in line and pulled up to the first window. There was no employee there so I assumed this location was accepting payments at the second window only. This is common for many fast food establishments including McDonald's so it was not unusual to me. I opened the McDonald's app on my phone so it could be scanned and I gain points for my purchase towards free food. As the younger male employee opened the window, he smirked as I held out my phone. He then said "next time, you pay at the first window". I replied, "there was no one at the window". He then denied to scan my phone and took my card and disappeared for a minute before coming back to give my card back. This was totally unacceptable and unprofessional. How is it my fault that your store is unorganized and possibly short staffed? Do not blame employees for your lack of an effective work environment. read more

Service is slow and horrible. No drink refills, they refuse. No condiments out, you have to ask for everything. They took the drink machines away. The staff have to do everything and because of that they can't keep up. read more

no ice in my ice tea very very disappointed might as well just order a tea next time. Cold fry's and was thrown into the bag smh

Stay away! We ordered through the mobile app, as I find that it cuts down on mistakes when we customize an order. Ha! Then we pulled in to a curbside delivery spot as the drive thru line was long. Haha! Then we waited for our dependable tasty foods. Hahahahaha! We sat and waited while one car after another sped through the drive through. Ah well, our own bad judgement for asking to skip the line. Then our order arrived, as wrong as it could be. I received iced tea instead of iced coffee. A sandwich had shredded lettuce instead of the leaf lettuce I'd requested. The fries had no salt. Time for a trip inside. At the counter I found unhappy people waiting for their orders while the drive through was clipping along at a good pace. I flagged someone down and explained my issues. I hadn't been presented with a receipt, but had the order on my phone. The person helping me apologized and said that it must have been different on their screen. Riiiiight. Sure. I believe you...please just make me an iced coffee. Back to the car with the coffee and sandwich. This was when I discovered that the unsalted fries were the best tasting things in the car. One bite of the quarter pounder and it was in the trash- including the bite. I managed two mouthfuls of my coffee before I was hit with the taste of chemicals. It was as though the machine had been cleaned but not rinsed. I hate writing one star reviews. They make me grumpy because I assume that everyone actually wants to do their best. This was no one's best. There are so many options in this area. Stay away! read more

stopped here on a roadtrip. food was hot, crispy, and delicious. one of the best mcdonald's i have ever stopped at. curbside service was excellent, we received our order quickly and were greeted with a smile and kindness. kudos to this location. read more

Gross! Sorry but very dirty Would not even use restrooms !Sorry there seems to be no help Everyone's order getting screwed up ! Definitely would not use this McDonald's! read more

This place has really turned around. Thank you to the new manager Jaqwan for making my visit memorable with your amazing customer service !

This McDonald's is one of the worst stores for service and cleanliness. I don't know why I keep going back. 1. The manager yelling at his employees and calling them stupid and assholes. 2. The employees just not saying anything when you get to counter. 3. Ketchup splattered all over the place. 4. Soda all over the soda dispenser. read more

They had made the wrong order refused to fix the problem got yelled at by the manager told the employee that acknowledged they messed up my order to wipe down tables and also went out the way to tell the other employees not to make me anything and called the cops on me because I said I refused to leave what a horrible experience don't go there read more

Suppose to open at 5 am. Went to drive thru at 5:25 am on 10/14/2019 and nothing was open. Lady couldn't even come to window to let us know she was closed. Mouthed it from a distance. Highly unsatisfied read more

Worse service ever. Spent 12 minutes in the drivethru and finally got the food. It was cold. Ice cold. Callrd back and they were like "ehh". Done with this location. read more

It took 40 minutes, food was gross, cold, the restaurant was gross and the employees are morons. We wanted crispy snack wraps and it took them 40 minutes to grill the wrong order and they forgot our chicken nuggets. Total thumbs up. By the time it was done they cleared the order. It's also fairly hard to forget to give people a cup for their beverage. Need new management and employees. It shouldn't be that complected to work at a McDonald's (anyone can do it) but it seems like these folks can't even do that. Total thumbs up :D read more

This place is by far the worst McDonald's I have ever been to the woman at the counter was ill mannered didn't smile and coped an attitude when we asked her to take something off our order they were out of apple pies and they said they were going to put them in 5 minutes later they had just put them in the oven to bake and it was going to be another 6 minutes. They were handling food without gloves after wiping down the counter with a towel that looked like it hadn't been changed in a few shifts. I will never eat there again. Ridiculous I warn you do not go here read more

No where near the expressway as listed on the exit sign. Once you exit and drive miles to the exit you are stuck in traffic hell. They need to remove their listing. read more

This is the worst place to ever go. If i could give no stars i would. They always mess up orders and the employees do not know what they are doing. I only have one employee there that knows exactly what she's the one when she's in the Drive-Thru and her name is Danielle I appreciate her when I come through but now I'll never come through anymore. The place is always nasty looking on the outside. When the order-taker is taking you order and drive-thru they are always rude you can hear cussing in the background and you hear more cussing when you're paying at the window or picking up your food at the other window. Signed a very dissatisfied customer read more

Absolutely worst McDonald's I've ever been too. Traveling and stop off for a bite to eat and get back on the road. Not only did we wait 25-30 minutes for our food... most everyone who came in would be just waiting at the register to order without anyone helping them. No one there cared about helping anyone or getting orders done. Food was cold, fries were mushy. Just all around horrible. read more

I was in the other day as I was riding my bike. When we went to order our food I looked behind the counter and there was a bag of cups used to put drinks in covers in mold and nasty shit sitting in the open for all the customers to see. That is some nasty shit read more

Literally the worst McDonald's EVER! I sat and watch and I could tell it was totally bad management. My family and I along with several others were waiting for our food for several minutes. I finally asked one of the two associates working the lobby for a refund and then she went and checked. The associate looked to be some type of manager. She was in a blue shirt, looked sloppy, shirt not tucked in, shirt not ironed and looked like her hair hadn't been washed in days as it was greasy looking. She didn't even apologize for the delay. She said our food was on the way. It finally came a short few mins. Other people were walking out. The drink machine had flooded and you couldn't even walk over there without getting your shoes wet. The managers were snooty and never apologized to anyone. They were even out of apple pies. What a waste of time and money. The food was mediocre at that. read more

Very rarely do I get what I order at this location. Tonight was no different. This time the lady who took my order never put it the computer, so they weren't prepared when I got to the window. Didnt get all my food, but it was too late to go back. read more

Don't expect good customer service. They are mean and seem annoyed you bothered them by placing an order.

STAY AWAY FROM THE HORRIBLE PLACE! This was the worst McDonald's I've ever been to! I went with six of my friends and their parents. We ordered food and waited and waited and waited! I was standing there with three of them and they guy said some number, I said "Me!" And he told me "This is not yours, it's someone before you." He walked away yelling the number and then put it on the counter. My friend grabbed it because I didn't want to get yelled at. She checked and said it was mine. So I got my food and went to the table, it was a hamburger and had no fries. I went back and got both. Then they gave us two McFlurry's and we told him it wasn't ours he told us it was one of us and left. Then he gave us a tray of food, minutes later we realized it wasn't any of ours. We told him about the McFlurry's and he told us "Eat it or throw it away". We ate them and didn't know what to do. We later heard a guy say him and his family didn't get their food. It was the food we didn't order. We didn't tell cause we are at least 15 years maybe 20 years younger and we didn't want any fights. We are only pre-teens. It was clean but don't go there! EVER! read more

Of the thousands of McDonald's I have eaten at in my life, I think this one has the distinction of being the worst. The bathroom looked like a homeless person lived there. The cashier could not have screwed up our order more if she tried. We were overcharged $8. Then, the guys in the back didn't even put the correct things into the sack. My hope is that this McDonald's has some sort of work placement program with a nearby lobotomy hospital. This McDonald's is so bad that it inspired me to get a Yelp account. The only thing this pit had going for it was that it was more memorable than most McD's but not in any good way. read more

Ladies restroom only has two stalls, one without a lock, and the other with no toilet paper. I politely told a female associate that there was no toilet paper in the stall and she got mad and pushed the door open as hard as she could. After inspecting the seat, which had feces smeared on it, I decided not to use the bathroom. When ordering my meal, which was your average fast food breakfast meal, I spoke to management about the condition of the restroom and he laughed. Didn't apologize, thank me for bringing it to his attention. Just laughed. What a terrible customer experience. read more

I would rather give this place "0" stars! I only use the drive thru service when I have to and that's just to get a drink. I try not to eat the food but yesterday, my family had worked all day in the heat. We were tired and hungry. I said. "Let's just run to McDonald's and grab a quick meal and be done with it." We already had misgivings about this place. We have had several encounters of the worst kind. Once we were there right before closing. We were given our food and sat down to eat eat. Then ALL of the crew, including management, walked outside for a smoke break. We were in the store BY OURSELVES. I got up and checked and everyone was outside! So on Saturday evening, July 16 at 8:00 PM we ventured over to the McDonalds on Massey Blvd. We stood at the counter for over 2 minutes. No one looked at us. No one said they would be right there. NO ONE DID ANYTHING! And mgmt was on front line, by the bin. Finally, the mgr took our order. That was real pleasant...NOT! By then 2 customers were behind us. He continued taking their orders. He gave them their cups for drinks. I had to ask for our cups. Those customers behind us got their orders before we did. We didn't order any grill orders. All were straight from the menu board. We got the #8, #10 and a double cheeseburger, small fries, and med drink. NOTHING was remotely fresh. My husband's filet patty looked like it had been in the warmer for hours. It was flat and dry. My nuggets were old. The coating was so too crunchy like they had baked in the warmer. And our fries? Some of them seemed like they had been re-dipped in the vat. We were so disgusted with our meal. My husband looked at me and said, "I'm NEVER coming here again!" Both of us have worked at McDonalds. We're very aware of McD's staunch values and standards. I managed McD's within the past 5 years here in Hagerstown. I've called their local office (Stan) and nothing is resolved. I've emailed corporate office. This McDonalds is just unfit! And if you're going to have televisions on, at least have the captions available so we can read what's going on in the picture. Oh and by the way, all of the grids were removed from the drink station as if they were getting ready to close. It was only 8:00 PM. It was a mess and their was a lobby person on duty. read more