Unfortunately, my wife and I were another couple whose patience was being sorely tested when we ordered ice cream a few weeks ago. There were about 4 orders ahead of us and people driving through. Took about 15 to 20 minutes to get our order. One man in front of us was verbal in his complaints ( I don't know how long he had been there). My guess is that poor management is under-staffing the place. read more

Great service!! very fast!! never had a bad meal asfar as what you can expect from MacDonalds!!!

This was the worst experience I've ever had at a McDonald's stoped in to get dinner on my way home from lodi with my dad so I call my mom to ask her what she wanted and the lady my dad was ordering with was extremely rude she kept giving of an attitude and just rude vibes then we had to wait almost 20 minutes for 3 things that should have only taking about 5 and to top it off the person who gave me my food was also rude. Keep in mind my dad was able to check the oil in our truck then top it off and have extra time to listen to the radio. read more

Have you ever heard the "How many people does it take to screw in a light bulb" saying? Place takes for ever. That's why it's so busy. They can't get people out the door quick enough. They have plenty of employees. Manager is a dumbass. read more

Went to McDonald's in Martell at 5:30 today and ordered the Artisian Chicken Meal for $8.39. And this is what I received. They forgot the buns. I called the manager Ali and all he says is Ah huh like I am a liar. Do you understand there was no buns I ask. And these people want $15 an hour minimum wage when they can't even get an order right. This McDonald's never gets our orders right. Will not be going there any more. read more

The fries are always luke warm and when I go back in to get them replaced, they act like it's an inconvenience. I've called to talk to a manager about this but never get a call back. McDonald's are famous for their fries! When I worked at a McD's years and years ago, we NEVER served fries that had been sitting there...BECAUSE MCDONALD'S FRIES USED TO BE THE BOMB! not at this location! I only go for ice tea now. read more

Poor customer service. Not greated. Then someone just cut in front of us, the bathrooms were so bad that I would have preferred a portapotty. Horrible stop. read more

Ordered happy meal and my daughter opened a partially eaten breakfast sandwich, I was offered a gift card.......had to give one star to post read more

Tried waiting in the drive through line for fast food and turns out they were only serving one line but nobody let you know so you just sat there waiting read more

To long of a wait i only go to get your $ Coffee and i have to wait until the person gives the meals that were odered before me and then i end up waiting even longer for my coffee. The young lady then tells me that she might have to make more coffee. I believe that coffee takes less time to get then meals. There are plenty of people working it always looks like. Never have i gotten my one order done after she rings me up. I dont think it takes that long to pour coffee in a cup . read more

I came here because my daughter loves Mc Donalds. Honestly though they are kind of dingy and I'm not trying to be mean but when I have to go up there three times because they didn't get my order right well its a little frustrating. They were nice about it and corrected everything. read more

Worst McDonald's resturant ever! Wait was long and my fish sandwich was dry (extremely dry).

I love McDonald's so freaking much, most people say that it's made of fake meat and stuff and it might be true but if you go there for a soda, milkshake, McFlurry (my fav), fries, or any breakfast food then it's soooo worth it. I really recommend McDonald's for an on the road snack!! read more

This McDonalds is the slowest one I have ever been to. It is consistently slow. Drive thru and inside service.

Although McDonald's is the epitome of "fast" food, this place often takes forever to get food. I deliberately wait until the typical lunch rush is supposed to be over, and I spend my entire thirty minute lunch break waiting in line. If the drive thru line is overflowing into the parking lot, I will park and go inside. It doesn't matter which way I choose; it will take too long. I only get thirty minutes for lunch, so I will have to explore other options that can serve me in an acceptable period of time. read more

Would give this place 0 stars if I could by far the worst one I have ever been to which sucks because for living in the area it's the only one their food tastes like its a week old I will never return here again read more

Would've given more stars if I could even have got to make an order. Started off trying to order inside with one register open six people in line and seven or eight standing around waiting for their orders. After 5 min of waiting without the line waiting we decided to go out and try the drive thru. Got out there in line and after another 5 minutes of not moving gave up. read more

If I could give them 0 or negative stars, I would. Waiting in drive-thru for 1/2 hour only to have them tell me my food wasn't ready. Worst McDonalds experience I've ever had! read more

Though no fan of this chain I will have to say I like this one a lot better since the remodel on those few occasions when we do get there. The car service is a lot faster with the two speakers and the Sr. coffee's a great deal. read more

Exceptionally slow, drive through take 20 mins every time. Always have to fight for a water cup bigger than a child size.

McDonald's in Jackson! Wow, what terrible service! Backed up inside with a person on register, that needed help, manager came from back, chomping on food to help her. Left inside and decided to go into drive thru! What a mistake 20 min in line! One car stalked the whole line! Why not have them pull around and satisfy ever other customer! Bad managing at this location read more

Typical Mc Donalds. Nothing special, you get what you order and know what to expect.

My family and I came from Nevada and chose to stop here and I am regretting it. My husband placed our order while I took our two small children to a table. My husband had been waiting several minutes and one of the employees asked him what was he waiting for. Somehow they had no record of our order, began to get rude like my husband made the error and when his patience had been stretched the manager began huffing excuses as to why the restaurant was not performing. And to top it off they got our order wrong!!! We strongly suggest a different place to go if you're in search of fast food. read more

Waited over 20 minutes this morning AFTER placing our order! Finally got to the p/u window and it took over two minutes to get a cup of coffee! Three minutes later the server gave us our order, informed us the cookies were in the oven and for us to pull into the waiting area and she would bring them out! I told her "BS" and we left. Worst McDonald's I've ever been to and the problem hasn't changed in over a year. The car in front of us was still waiting in the "area" for their order when we left. I wouldn't even rate this place, but I have to leave something for the review to be posted. read more

This place stank. The only thing that's good about this place is the paint on the outside. Fresh.

They are not friendly at all and not one had a smile. I dont live here so thank goodness its not my home Mc Donalds. The guy Hal was rude to a customer that just asked a question. I heard a lot of rude talk between other workers also and i thought that wasnt cool. I see you are hiring I hope its happier people. They all look like they hate their jobs. I won't be stopping at this one again. read more

More than 20 minutes in the drive through! Cashier at first window disappeared for several minutes, and when she came back she was on her cell phone. Uniform top was filthy. I finally went inside the restaurant after waiting 23 minutes in the drive through. There were only a handful of people inside, and only two waiting for orders that I could see. The back end (food prep area) had a lot of food, fries and trash on the floor, particularly around the 2nd drive through window. I took my order and left, almost a half hour after first pulling in. Is this really how they run that location? Worst drive through experience I have ever had at any fast food restaurant. I was there on 10/2/2017 at 7:40 PM. read more

This place deserves negative stars. Honestly... I hate making reviews but my experience was so bad tonight that I just had to... I waited in the drive thru line for 25 minutes... if that wasn't the worst part try getting your food and it being hard as a rock... my chicken sandwich was so over cooked it was impossible to eat... honestly sounded like rock candy on some parts, and then my little sisters cheese burger was so overdone that we ended up just throwing the food away and going across the street for something else. The fries were cold as well.. I have many bad experiences here but this was by far the worst.. read more

First time I've ever taken kids to McDonald's to be told they don't have cheeseburger happy meals but they have hambergur happy meals....which can't be changed to cheeseburgers?!?! read more

This is a disgusting location. There were flys everywhere in the front. I can't imagine the back where the food was. Talked to the manager and all she said "ya, I know". Very unimpressed. Will not be returning. read more

We don't normally frequent this McDonald's because the food is never prepared properly. However, we had no choice since it was late night. Needless to say, the food was terrible. Our order was very simple but they still managed to get it wrong and we weren't going to drive all the way back to get it corrected. Someone needs to take charge of this place and correct all the problems! read more

Went through the drive through this past week for the only thing I will eat at McDonald's, a sausage egg McMuffin along with a hash brown. I was told they do NOT do HB after 10:30 in the morning? What? I have ordered this for lunch a few times over the past year--ever since MD starting offering breakfast ALL DAY. This is something I have ordered repeatedly at various locations (including this one) over the years in the afternoon, you know, for LUNCH. I honestly had not eaten at McDonald's for years until they decided to offer breakfast items all day. So, is this MD out of compliance with franchise rules? Was the employee mistaken? They offered me something else and I said 'no thanks' and left. I don't understand. The deep fryer is going all day long for fries, etc...not like they have to do something extra to provide one more deep fried item. If I can't get what I want there, forget it. Let's face it--if you want a burger or other sandwich, better stuff can be had elsewhere. If one of the only two things I will eat off their menu is no longer available all day--I won't go back. Not something I eat frequently, but nice to have when you are in the mood. Bad decision Jackson store. You lost a customer. read more

Worst McDonald's in the United States if America I rather go to any other establishment in the county. I hate to say it but you let 2 cars infront of me not pay the lady marissa was shocked by it because she said order we were like not us. Anyways if you wanna Wait 30 mins for a icecream machine to work then yeah read more

I have lived in this area my whole life and been coming to this location for 20 plus years. I have watched this place ride a roller coaster of highs and lows. I am very glad to see this place give opportunity to high school kids again as oppose to a period where one mans get hired all his cousins. They recently added a two lane drive through in hopes of speeding up the process I assume. But this has to be the longest wait for mcdonalds ever. It's not just once or twice every damn time this location takes 10-30 minutes. This is not fast food this is fast food quality without the convenience and ideology of fast food. At $10 for a large combo meal and a 30 min wait you might as well go to a real restaurant and get quality food. This location has to be the most consistently slow and time-consuming drive-through I have ever encountered. Sad to see a great American franchise so distant from its consumers and completely give up on the idea of fast food and customer service. On a side note the food was great typical McDonald's no complaints in this department. read more

I stopped by for a late lunch, and as it was over 100 degrees outside, I chose to eat inside. I was greeted with a big HI! How are you today?, like l was family. I actually turned around to see whether or not she was speaking to me... She asked me if I wanted to try one of their new signature sandwiches, which she described like it was an opportunity for the best choices on the planet. I ordered my food, and sat close by, the counter, because I wanted to watch the ballet of efficiency that was this McDonald's... Yeah, I know, a McDonald's! I had to go back up and ask for more napkins, just to see what the obvious Lead person's name was, because she had the employees smiling and bantering as the worked with efficiency. Her name is Jessica. If McDonald's is reading this, she needs to be a Manager, or a Manager trainer... She was not stop and non stop smiling! It was almost like I stepped into the set of the movie Pleasantville, except everything was in vibrant color. Keep her around... She is a great influence on the crew. They are a well oiled smiling machine! read more

I was in such a rush trying to get my food quick and the costumer service wasn't good at all till this Hispanic women that I got help by took my order I asked for her name it was Cynthia I believe she was such a help ! She had great costumer service! Knew how to deal with impatient costumers. Not even the manager knew how she was so disrespectful. read more

Mystra was fantastic, best service and nicest person I've dealt with here in a long time. A+ for customer service.

what happened to this place. drive through takes forever. 1/2 hour today. not kidding . food just thrown in bag.

Stopped at Jackson McDonalds to buy a milkshake. Order was taken at drive thru. Sat in line for about 5 minutes, then was able to get to cashier. While taking my money, another employee ran up and said milkshake machine was not working. Said cashier should have known better. No apology, unfriendly and I was forced to maneuver around 2 cars ahead of me to get out. Not sure how well the managers do their job, but they don't seem to get employees to be friendlier and trained better on their jobs. I've had problems before here, but this was the "straw that broke the camel's back." Recommend other refrain from going there. You never know what you may run into!!! read more

Worst McDonalds I have ever experienced. Won't be going back here ever again. Too bad it's so slow and no one cares. I paid for my meal and waited 30 min in the drive through. I asked the cashier what is going on with the service and she said what do you mean ? I said I have been in line for 25 min. And she said we only have 3 people. And I should have come inside. I waited until the next car pulled up and almost crashed into the car behind be trying to leave. And when leaving the person at the drive up window was laughing. What a disgrace to our American service we once enjoyed. The millennial's suck. Too bad you will be homeless and unemployed soon when we do not go to your minimum wage jobs that offer no service to anyone. You are the NINJA Generation. NO income NO job NO assets. Why wait for this crap when we should be going to our local places that care about our local community. Go to Perkos when you can. Great service. Great people. I made a big mistake tonight. read more