This location is apparently understaffed because the same individual who took our order also was responsible for bring an order out to a waiting vehicle as well as assembling several orders. This resulted in me waiting inordinate amount of time for my order to be filled. The burgers themselves were barely warm. He also did not provide me with cups for our sodas until I reminded him that I had paid for 2 large sodas. Overall, a very disappointing experience that will be repeated because I will not be returning to this location. read more

Ordered a Big Mac no bun. Got a Big Mac... ONLY BUN. Didnt realize til I got home.. 15 min away... said clearly on the ticket stuck to the box "Big Mac no bun." Who would hand out a bun and lettuce.. like what are they smoking ? read more

This mcdonalds claims to have the fastest drive thru, but they literally have the slowest mcdonalds drive thru i have ever seen! AND they mess up your order!!! read more

McDonald's - Slow Drive thru - Fast Food Near Me - Middletown, Connecticut

The messed up an order told me to come back and they'd fix it. Came back told me too bad come back tommorow to talk to another manager. Some random dude came said if u have a recipe come back. I left charged my phone and came back and they said ha too bad come back tommorow. So they wasted even more of my time! Emily the manager was beyond unprofessional and doesnt care about food quality. Be safe when ordering there God bless! read more

My mother and I just had a very chaotic experience in this location. On 8/16/2023 Just after 2pm, We went to this location to grab slushy's, and when we pulled into the first window, and this whole thing started when a male worker, claiming to be the "manager" would not take a half ripped five dollar bill (what's the big deal? It's still pure legal tender). When my mother expressed frustration over this. He started laughing at us. I decided to pull up my camera and take a video of his unprofessionalism behavior towards us customers and when he realized I had my phone up, he started name calling, cursing at us and being very extremely RUDE....Be Aware when you go to this location. This man is unprofessional, and he needs to be FIRED! read more

McDonald's - A very unprofessional employee or manager. - Fast Food Near Me - Middletown, Connecticut

So this is based on the drive thru. The people at Windows 1 and 2 (for lack of my knowing what their actual titles are) were very pleasant, although I've never seen a bag used to prop the window open before. A technique, perhaps. Now, it's not as though I have high standards for fast food, but it was seriously the most tasteless burger I've ever had. I don't think any salt and pepper were used on seasoning. read more

McDonald's - a mcdonald's hamburger restaurant sign - Fast Food Near Me - Middletown, Connecticut

Guess this one seen it's good and bad days by the reviews . I never had a bad one and I hope I won't. Today I did drive-thru to grab some breakfast sandwiches and the new Breakfast Pie from New Zealand only they are testing out here which is a bacon,egg,cheese pie . Drive thru was speedy and the employees nice even made sure my kid had his ice water he requested,lol. The sausage/ egg muffins we're good as usual and the pie was basically powdered eggs with a creamy cheesy bacon sauce(3 stars if your hungry) I wouldn't get it again that crust was good though. read more

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The food is great for use! The service is great, and it's only 1 minute away! Also the place is really clean, the line is almost never long! The only reason why I'm not giving it a 5 is because one time the drive thru worker took an hour to respond (15 minutes but it felt like an hour) recommended! read more

Very good place, even if they don't speak good English, that's enough to be understandable and they also were friendly

Extremely clean place, bathrooms immaculate. Staff excellent and courteous, especially gentleman cleaning tables, floors, etc. Excellent, quick, accurate service. Exceptional McDonalds! read more

THIS PLACE SUCKS!! EVERYTIME I COME HERE, LEGIT EVERY TIME, THERE IS ALWAYS A PROBLEM!! I drive to Cromwell now or surrounding towns because this place is just absolutely horrible! Then you've got workers that have absolutely no idea wtf they are doing!! read more

Insanely slow service and drive through. The people taking your order have extreme difficulty remembering if you have already ordered or not. read more

This used to be the best McDonald's. Last night I had to wait so long and the fries were ice cold. When the guy with the pony tail worked the window the food was always perfect here. Bring back the guy with the pony tail. read more

Those arches attract 3 year old eyes like nothing else can! We needed something quick before sports practices so through the drive thru we went. I ordered a happy meal for the little one, a chicken sandwich for my daughter, and a 20 piece nugget for my son. I'm a little hard of hearing and those drive thru speakers are tough for me so when I pulled up I asked what the total was. The (adult) woman at the window looked at me and proceeded to close the window so that she could go back to her conversation, either through blue tooth or with another employee wearing a headset. I'm sure the window was supposed to stop me from hearing but apparently she couldn't tell me my total until she told the person on the other end of her line that "If he ever does that again I'll have him arrested!" (Not an exact quote but close enough). Then she opened the window and told me my total, I payed, she went back to her conversation, and I went to the next window. Pretty ridiculous to see a grown woman acting worse than a teenager and I'm sure she's one of the employees preaching that she deserves $15/hr minimum!! At the next window we were given our food and we were on our way. McDonald's food isn't great but my kids were able to eat in the car on the way to practice. I had a few of my son's nuggets, they weren't very fresh but edible. I was happy to see that the happy meals come in a box again instead of a bag. The food was ok and the service needs to be revamped. read more

McDonald's - Actual boxes, not the cheap bags!! - Fast Food Near Me - Middletown, Connecticut

I don't normally do reviews for fast food places because it feels a little bit like beggars can't be choosers, but this one is an exception. I stopped through the drive thru and should have known better when the woman on the intercom rather rudely told me to pull up to the next intercom. I ordered and paid, no big deal. I pulled up to the second window and the guy told me it would be just a minute. Three minutes later he told me to pull up to the second set of yellow lines because they were working on my food and it'd be out soon. The car in front of me took another 5 minutes to get their food and I waited at the yellow lines for a total of 10 minutes before it came out. They were friendly enough but that wait... I came home and mentioned it to someone else. They told me that a similar thing happened to them. Then they asked if I noticed the spots blocked off for people to park in when they're waiting for something from the drive thru. And I had, I just didn't think about it. It seems this location is either dysfunctional, understaffed, or both. At least the mcmuffin was par for the course... read more

I came to this restaurant too many times (unfortunately, since I should be dieting) and the service is up and down. Most of the time though, they are slow as snails, but at least they do apologize for the long wait when they finally give you your food, which is much appreciated. Also, make sure your food is fresh, even if it means waiting a while longer. They are pretty good when you have special requests for your burgers if you order inside. I NEVER go the drive-thru, they are even slow there also and every time I go there is always a car waiting past the second window for their food. It's probably best to go when you have that late night hunger. Sure the wait is unbearable, but at least you know that your food will be fresh. read more

I went to this McDonald's on a snowy night and got 2 McChicken's with an additional tomato put into each one. Which by the way costs extra, so I take the food home after waiting 20 minutes in the drive-thru and while eating the food, the tomato is black and rotten, not only in one burger, but in both! So I went back and told the manager, who acted as if it was something common and not a big deal, while I was waiting for my order to be refunded, someone dropped something in the disposal tray of the McCafe dispensing machine, so when the guy too the grill out, there was what seemed to look like black tar underneath the disposal tray, not a little, a lot! I don't know how this place passes it's health inspection at all! WORST BRANCH EVER! read more

absolutely appalling service, treated horribly and denied an order I said clearly twice over the microphone and paid for. should be shut down read more

Ordered & paid for an egg white delight mcmuffin. The sandwich was wrapped with the egg white delight side facing out...but it was actually a regular egg mcmuffin. Love that I paid extra for the egg whites & cheddar that they chose not to give me. This is the 2nd time at this location that they have done this. Somehow I would be less irritated if they were at least honest about what sandwich was in the wrapper. But clearly they deserve to be paid more money... read more

Really how do these people think they deserve anything close to $15 an hour. You cannot go there and get an order done correctly. Ordered a CHEESEBURGER with just lettuce..... what I got was NO CHEESE Unbelievable. read more

Hello Yelp customers! This place sucks. They don't give extra sauce even if you ask multiple times for it. OH AND APPARENTLY every morning from 1-3 a.m. there's a computer shut down whereyou're not allowed to order during that time. Customer service is no bueno. P.s. their motz sticks aren't even as good as the fucking gas station ones read more

I swing through for breakfast periodically and wanted to post a bit of a counter to some of the bad reviews. This location has, perhaps, the highest accuracy of any fast food joint I've found. They just don't screw up - and I occasionally order non-standard items (well done bacon, no X, extra Y). After a few visits they greet me as if they know me. I haven't seen friendliness like this in many places around here, let alone a fast food drive thru. read more

The ladies behind the counter we're awesome. They accommodated my wheat allergy, which is a big deal for me. Thank you for your excellent customer service read more

I have been waiting at drive thru pull ahead for over 15 minutes waiting for my order to come out. Girl just came out with half my order and now waiting longer for her to come back out. This is by far the slowest fast-food location ever read more

the pros - they have newmans coffee. the cons.. oh my god, how can you get an order wrong two times in a row? i dont eat meat. i said egg and cheese, no meat. when i get my sandwich it has bacon on it - not cool. you make me a new sandwich but this time with sausage? sausage is still a meat, unless you use some non-animal based meats at mcdonalds. at this point i had given up on this mcd. foolishly one hungry morning on the way to work i tried the drive-thru and ordered an egg and cheese biscuit .. checked my breakfast sandwich before pulling away and OMG .. MEAT?!?! i should have known better, mcdonalds isnt for vegetarians - ever. read more

This is the worst McDonald ever! They are rude, they screw up my order time and time again. Morning staff is more friendly about it. The old witch in the overnight is something else though OMG! Someone should definitely do something about her customer service! I'm sure there they're losing a bunch of business just for messing up orders. read more

this place just can't seem to find competent employees. Its a shitshow everytime i decided to eat a meal I will later regret.

I am not loving it. They always mess up my order. I ask for no cheese!? They give me double cheese. Really? Watch the register too. The prices on the board don't match what rings up. This location is really awful. Bad. read more

Not even a 1 star service inside is very slow it took around 30 minutes just to get the food. And employees all miserable not even a smile like they didnt want to work there like wow... In need of new management and crew ASAP read more

Honestly the worst mcdonalds I've ever been to. It shouldn't take 20 minutes to wait in the drive thru and still end up with the wrong food

The Washington St. McDonald's sucks, yesterday morning around 5:45 Am I go to drive through and sat for 5 minutes before I just drove off and went to D&D for my coffee. I stopped going to Washington st. MD'S last year trust me nothing has changed with the night crew,lazy,lazy,lazy. I'll never go back to that McDonald's I'll go to South Main street instead. read more

I'm shocked by all the bad reviews, because my family and I just had the best McDonalds experience ever! We came in with three kids under 5, and the staff was incredibly friendly. They checked in to make sure we were enjoying everything, and the manager gave all the kids mini ice cream cones on the house. He even let the oldest boy make his own ice cream. I don't live in the area but if I did I would come back here just to give them more business. Best McDs ever! read more

This restaurant is poor by McDonald's standards, nothing is more ridiculous than specifically asking for a coffee with 1 cream and 1 sugar, getting about 23 of each, bringing it back to be fixed, and having the replacement be worse than the original. Avoid for anything that isn't hash browns. read more

Terrible place. The employees don't UNDERSTAND common and BASIC customer service. Also they have a huge attitude all the time. They are Unable to make food hot and the right way. Plus the quality of the food and service has gone down since the past 9 years. Just Go To Wendy's. They listen to you and rarely mess up. And the foods better. read more

After agreeing to pick up a quick dinner for my family, I made sure to precisely order in the drive thru loud and clearly what they wanted which was a Quarter pounder WITHOUT pickles and a Mcchicken with just a slice of cheese. I pulled up to the first window and the teenager working was very kind and then at the second window another teenager read me off my order correctly but without including the no pickle on the quarter pounder and just a slice of cheese on the mcchicken so i politely reminded him and I hear a grown woman in the background saying "They are getting it the way they ordered it. I would cuss them out." Multiple times- loudly. After making sure to order this specifically and then remind the person at the window, I can't believe the audacity to make such rude comments at the window while the customer is waiting. I worked in customer service fast food for 7 years and would never dare act this way. Also- got all the way home and no Mcchicken. I feel bad for the teenagers working with an adult grown woman who acts 12. read more

It's rare to have a good dining experience at this McDonald's ; the employees often have an attitude or get the order wrong. I usually go the the McDonald 's on South Main unless I can't avoid it. read more

I've lived in Middletown CT for 20+ years. I will say the Washington St store is just about the worst it gets! Rude people, food is never right. At least 1/2 the order is screwed up every time. I stopped going in there years ago. I did have to run through recently & remembered immediately why I stopped going into that location. Will go hungry or thirsty next time. For some reason it's only letting me pull that one up. Now the one on S Main in Middletown is a completely different store. Friendly, clean, & fast for the most part. I have allergies & am particular about my food. I am very specific about ordering so there's no confusion. This store rarely gets it wrong. Well worth the sidetrack from the highway. They would get 4.5 stars read more

Poorly kept soda fountain station ice cream machine down ( go figure ) but it's 6:30 at night no sprite in either machine no receipts can be printed and no ore warning about the receipts read more

Love this Mc.Donalds very clean , crew always friendly. Food is fresh and tasty.I would recommend to everyone , and best play place for kids. read more

I was there at 12:18 I ordered went to the. Second window as instructed hand my debit card to the young kid he took his visor off wipe his forehead tossed his visor on the counter still had my card in his hand . Then he swiped my card and passed it back to me then turned his back to me and started to talk to the manager on duty. When he passed me my food i asked for my receipt he then told me it was not working. I called the store the manager he was talking to said it was broke ok then use another register i said her comment was there is only 2 other people there she could not use the first window. I cant even check my account on my phone because my mobile. Site was Down for maintenance how do i know what i was charged it could be any amount. The manage said. It was $ 4.24 and if i was charge more i could bring my statement in and they would reimburse me. And with no proof of what i orderd they would say sorry no receipt we cant help you read more