To the Management Team at 5020 City Avenue, I am writing to formally document a deeply disappointing experience at your location today, April 5, 2026, which is Easter Sunday. I visited your drive-thru to retrieve an order placed via the McDonald's app. My primary reason for frequenting McDonald's is to secure four large fries for my autistic son, as this is a specific dietary necessity he relies on daily. Beyond the lack of any welcoming greeting or professional demeanor from your staff, the service I received was unacceptable. When I requested two large cups of ice--a simple accommodation for my son's needs--I was told by the employee that the manager had prohibited it, offering no explanation. Furthermore, when the employee brought my food out, she proceeded to toss the bags into my vehicle. The stark contrast between the service I have historically received at the Ardmore location--where staff were consistently professional and welcoming--and the treatment I encountered at your store today is jarring. This was an incredibly poor experience. I request that a member of your management team contact me directly at sexirn@me.com to address this incident. read more

Food was what it was. I didn't even finish it. Service. Depressing. Uninviting. I was waiting for car repair across at Firestone so i ordered breakfast planning to wait in mcdonalds. No sooner had i pulled out my laptop when the older cleaning man started pacing back and forth around me. Then he dropped a wet floor sign right next to me. Then he swept just around my table. Then the manager came and told me i had only 30 minutes. There was another woman there when i arrived. They said nothing to her. I turned off my computer and filed a complaint. Before i was finished she told me my time was up. I told her i needed just a few more minutes to finish my complaint. She said she didnt know why because the sign was right there. I didnt see it though. I did not argue i threw out my unfinished breakfast and left. The saddest part was how proud and confident she and the cleaning man were. Their eyes twinkled. I wasnt crazy about mcdonalds before, but now the thought of it and them make me nauseous. Good thing Starbucks is down the street. What was i thinking??? Stinks like dirty mop too. Maybe that was what made me nauseous...? read more

Waiting for police. Drive through attendant threatened to slap the sh*t out of me. The workers were engaged in talking about another customer. The entire conversation was heard through the speaker. She became enraged when I put her on notice. The manager last name McGraw escalated the matter. A group of women came with their heads tied in rags and approached my car. I told them to get away. This is a dangerous place. I have a video and will show it to the police. read more

McDonald's - Agressor have video. - Fast Food Near Me - Philadelphia, Pennsylvania

I had another horrible experience at 5020 City Avenue location. I don't know why I returned after the last bad experience. The customer service is horrible. Some of the team leaders do not deserve to have a management position until they receive more training on how to interact with all types of customers. Bad experience #1, they refused to give me my pennies change. When I demanded to have all my change, they reluctantly returned all my change but with much opposition and controversy. My #2 bad experience happened today when I asked for no pickles on both double cheeseburgers ordered. I received it rather quickly, so I believe that they simply pulled the pickles off the sandwich instead of making two new sandwiches. The girl at the window didn't deny it when I said to her that I believe that's what happened. I then told her I did not want those sandwiches but give me two fresh sandwiches. She told me to pull my car over because they had other customers. So I did, and then went inside. At this point, I wasn't feeling like a valued customer and voiced that the customer service was horrible. A few other words were exchanged, ending with the team leader saying "don't come back." That was the last straw for me. I requested all my money back. A nice team leader came over and tried to help. She refunded my money and still gave me the two sandwiches, which were for my mom. I'm done with McDonald's, especially this 5020 City Avenue location and 52nd & Chestnut St. both in Philadelphia. read more

McDonald's - Fast Food Near Me - Philadelphia, Pennsylvania

Advertising 24/7, tried to order breakfast at 6:03 am and they told me they were closed until 7:30 am to " restart the system" ? Very shady. I have heard of that In my 41 years unless there was some sort of serious event or issue in the restaurant. I will be making a call to corporate just on principle.. This location seems to make up their own rules, disregarding standards, Avoid this location. read more

This place is terrible working constantly have a attitude they are never in a good mood are always miss placing orders one guy had told my husband he wanted to fight with him there's this one lady who works morning shifts I swear she look like she about to spit in my food I literally thru the bag out infont of her because I felt she did something to it disgusting humans have no respect or remorse for people the owner needs new workers read more

This place is an absolute circus. A bunch of ignorant, rude Monkeys running around with no ring leader. We submitted mobile orders almost 20 minutes before arriving. Waited 20 minutes in line and another 40 at the window to receive the wrong order. We kindly ask them to correct the issue. No harm no foul. Waited another 15 minutes for the correct order which was missing items. We then ask for the items we paid for and we were met with the most hostile attitudes and vile responses as if we'er beggars asking for free food. We simply wanted what we paid for. Avoid this place at all costs. read more

Terrible service. I had a mobile order for breakfast, went to pick it up through the drive through, they told me to park in spot #2 and had me wait 20 minutes for my food I had to go inside, they said they "couldn't find me" and instead of looking they just took the food back inside. Many customers inside were complaining as well. They also messed up my order & I did not receive syrup. I will never come here again! read more

Awesome service, and what I saw today with the autistic guy was amazing, I lwfrvanother co.mmebt but great job.

Manager Jamar and Awesome gentleman Mal were fantastic!... I ordered "special".. No Pork!, Held up drive thru line for condiments.. I ordered my food and unfortunately they had ran out of larger bags, the younger crewmembers placed it in the wrong bag:/ and the manager spoke with them about it and provided a REFUND and offered the food to be REMADE!. He was amazing!, this is unheard of in this decade. They cared for me!, I am so grateful for the positive energy that the manager gave me and the young worker provided my condiments as many as I wanted without trouble,... Mal was patient and kind as sometimes it seems the world is such a hurry, he was patient with me and fulfilled all of my wishes for my experience at McDonald's today I am grateful and thankful! This crew is wonderful! read more

McDonald's - Awesomeness! - Fast Food Near Me - Philadelphia, Pennsylvania

I wouldn't even give this place one star. They have no customer service skills here and the unnecessary attitude I just got from this girl is bull. My boyfriend went up to ask why he didn't get his breakfast sandwich and she said breakfast is over but we put our order in 15 mins before breakfast was even over. She didn't offer him a refund or anything else to eat. And then while I am sitting finishing my breakfast this girl has the audacity to keep staring me down. I will not be coming here again. read more

So I go inside because I thought it would be quicker. Couldn't even get weighted on, so I figured I'd put the order together on my phone and drive-through the drive-through. So altogether it took me 27 minutes to get a chicken sandwich meal. read more

Honestly this is LITERALLY THEE WORST MCDONALDS IN HISTORY OF WORST MCDONALDS! At this point why is it open? WHY? I don't even know why I play myself when I go here. There is ALWAYS A PROBLEM like it ALWAYS! I live around the corner so when I say I know OH I KNOW! First off they're always closed. It's literally been a long time coming with this review. I live about 4 blocks away so when I say they need to SHUT IT DOWN LITERALLY SHUT IT DOWN! THE STAFF IS ALWAYS RUDE, SOMEBODY ALWAYS HAS AN ATTITUDE! What broke me today and brought me here after yearsssss, here are how my last THREE VISITS went 1.) I pull up the manager is yelling stop we closed, I'm looking at her like she's joking I'm like huh what do you mean why are y'all closed? She goes "I have no staff, nobody showed up" Like I understand you can't work yourself but always coming to McDonald's between 9-10 and they're always closed is it because staff isn't showing up? 2.) I pull up start ordering, the workers are literally laughing playing around where I had to repeat my order 4 TIMES! Like pay attention I understand they might be young but you have a job to do, might I add one you're getting paid for so do it! Management seemed to not care, my order was wronG AND COLD! Fries were so bad like they hadn't changed the oil bad after taste. 3.) TONIGHT! Now I pulled up to order a snack Oreo McFlurry so this literally just happened and her name was Asia - I go to order we are out of Oreos (okay that's fine, I'll just add my own Oreos) can I just get the ice cream in a cup? She goes no I'm like huh well can I get a snack size m&m mcflurry with the m&ms on the side (which I have done multiple times by using the "ask me" tab WHICH BY THE WAY IS FUCKING ALLOWED ITS FUCKING MCDONALDS! she kept telling me she couldn't do it , her manager refused at this point I'm so frustrated I leave because WHY IS THERE ALWAYS A PROBLEM?????? WHY DOES EVERYTHING HAVE TO BE A PROBLEM HERE!! Literally throw the whole staff away, and get new management, and maybe a new owner because this shit is horrible! Might I add I've lived in the neighborhood 20+ years and it's been horrible consistently the last 5 years SHUT IT DOWN! read more

After sitting in line with a two hungry kids for almost 40 minutes then when the car in front of us pulls up to the ordering speaker, the employee says, " oh we are not taking anymore orders. Are you kidding me? Ignorant people read more

This McDonald's and the other one nearby on City Ave are now regularly closing to people and only serving DoorDash and UberEats. Don't waste your time driving here just to be told that they won't serve you. You can read more about their new deal in this article: https://restaurantbusinessonline.com/financing/mcdonalds-announces-new-deals-doordash-uber-eats read more

McDonald's - The information provided to me on several different nights at this location. - Fast Food Near Me - Philadelphia, Pennsylvania

Umm i waiting ina drive thru for about 25mins i paid for a hot chocolate then i gets to the window they say the machine down ! instead of saying that before i paid then my boyfriend says sprite with no ice they gives him sprite with ice then we asked for our money back for the hot chocolate because they told us they had no cookies to replace it so then when we asked for our money back they say wait two mins for cookies we had to pull over wait about 5mins finally gets my cookies then our fries are all over the bag just fucking terrible read more

McDonald's - French Fries all over my bag - Fast Food Near Me - Philadelphia, Pennsylvania

They must've gotten a new manager ! Ever since my bad review a couple weeks ago, this place has been amazing ! No problems every time I've gone since that bad time ! I think they got a new manager and he keeps the place in tact ! read more

Hands down the worst McDonalds I have ever been to. From closing 30 min early to randomly closing for 30 minutes in the middle of a lunch rush, this McDonalds is sure to waste your time. I have never seen a place on Yelp more deserving of a 1-Star rating. Avoid this location if possible. read more

I came to this McDonald's after a hard day, hoping to get my food fast. When I arrived the lobby was closed because they were "short staffed", meanwhile inside I saw 7+ people as well as a child. Inside I observed the child running around while the employees were standing talking. We decided to wait in the drive through which we ended up leaving after waiting 30 minutes and the line not moving. Made my day 1000x worse. read more

Just shut this down and build a chick-fa-la or something. CUSTOMER SERVICE is the WORST. Imagine paying money for food and someone just hands you the food. No hello. No how are you. No nothing. And the workers acting like you get on there nerves. Hope management reads this. read more

Best fast food team in the area. Always clean! Amazing music! Great environment. Ordering on a kiosk sucks. And breakfast for two is $25. Seriously a great environment. Kill the kiosk. It's dumb and lazy. The team here rocks. read more

The girl that was at the check out windows today was a sweet heart the Muslim girl with the long ass shayla down to her knees is ridiculous and will seriously needs to be spoken to she ignorant and rude. The checkout Lady went to get me new fresh fries today because seem like the Muslim took hand full out ate them. The Muslim girl come up to checkout window out on glove and request the fries back that didn't want in the first place I guess to keep eating lmao she needs help put just to put the in the trash like give measly two flying f*** as if I didn't get them for FREE anyway! Get some better customer service and morals little and brand new shayla before trip over the one your wearing tack nation! read more

I would give this zero stars if possible. The employees have invented every excuse possible to not accept any orders every time I arrive, no matter what time of the day/night. For months. I've complained to corporate but the issue has never improved. It is ridiculous. There basically is no McDonald's at this location. read more

Manager super rude ! Thin black man , he was mad i wanted to get rung up at the counter instead of at the kiosk. He hates his job and should probably get a new one. read more

McDonald's - The angry man ! - Fast Food Near Me - Philadelphia, Pennsylvania

I ordered on the app, co-worker went to pick up. No order. Co-worker reordered, and had to pay again. Can't cancel on the app. It says you have to get a refund from the store. I called, whoever answered the phone was really rude, said they didn't have my money they wouldn't refund me, get a refund from the app, when I tried to explain what it said, he said, I don't know, I don't have the app, I don't eat here or at any McDonalds- I don't have your money, get it from the app or call your bank and hung up. I called back to ask him for his name, and he refused to give it and hung up again. read more

This is one of the slowest McDonald's I've ever been to. Not busy. Tons of staff standing around. Three people yelling about a Big Mac without cheese which someone made with cheese. Could use more people actually working. read more

McDonald's - I'd be more sympathetic to this sign if I didn't have to wait 18 minutes for food. - Fast Food Near Me - Philadelphia, Pennsylvania

This is a horrible ghetto food establishment..drive by the drive thru..the worker was talking thru headsets to the co-workers in the store.heard their whole conversation..fish sandwiches must have been setting there all day. Horrible !!! read more

Update - After 9 months of avoiding this Mcdonalds despite driving past it daily I decided to give it another try. Ordered breakfast on the mobile app, got there at 6:30 am (breakfast starts @4:30am), pulled up to the drive through monitor and ended up waiting.... after waiting 5 minutes and repeatedly asking if anyone was there, an employee answers rudely "the store is closed". AT 6:30 ON A MONDAY??? FOR A 24/7 MCDONALDS??? I could clearly see at least two employees through the drive through window. The employee refused to give me an explanation and said they couldn't process my mobile order since they were closed - in the most rude and infuriating encounter to date. I stand by my previous review - Please do not let this location's shining golden arches tempt you - you will only find disappointment, frustration, and lost faith in this entire establishment. My Mcdonalds cravings will forever be tainted by this dumpster fire of a fast food restaurant. read more

McDonald's - a cheeseburger and fries on a table - Fast Food Near Me - Philadelphia, Pennsylvania

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I live around the corner and have tried this place more times than I'd like to admit just due to proximity. I can't anymore. Not only will they 100% of the time not get your order right, but they got 2 24 hour drive thru signs, a lady sitting at the drive thru window not doing anything, yet I sit at the drive thru order spot for twenty minutes saying "hello" and they act like they can't hear. The service her just plain sucks and they can't Get my money anymore. read more

Slowest "Fast food" I have ever experienced anywhere! I mean you really have to work to be this slow. 45 min and counting to get our food. Go anywhere else, not worth it. read more

I hadn't gone to McDonald's in years, definitely more than a decade, but my little grandson insisted. Sometime between 3-4:30 PM Jan 22, 2022, I went to McDonald's at 5020 City Ave and ordered a medium fish meal and six-piece Chicken McNuggets Happy Meal through the kiosk, while witnessing a very nasty female manager yelling and berating a male worker while the restaurant was full of customers. Everyone just stood there watching, mouths open, including me and the other McDonald's workers. I felt so embarrassed for the workers having to deal with an alleged people manager, who was really a tyrant! My kiosk total $15+, which I paid, although the kiosk never produced a receipt so I ordered the same meals again at the register. The total then was $13+. I inquired about the discrepancy and asked for the difference. The same ill-tempered manager tells me to calm down, while her voice had risen several octaves, insisting that she was not authorized to give me a refund and that the kiosk was problematic. On today, 01/24/2021, I went to order fries and an apple pie for my niece at the register (not the kiosk). This same manager tells me that I "had no choice," and that I had to order at the kiosk. I lifted my mask a little so that she could see I was the same person from the kiosk incident two days ago. This woman insisted that I could not order at the register. I walked out. I will never go to McDonald's again. The owner's need to do better in their hiring because such behavior in people who have power over others' work lives and clueless about customer service is unacceptable. Moreover, it's a bad combination totaling ignorance. read more

McDonald's - McDonald's 5020 City Line Ave, Philadelphia, PA 19131 - Fast Food Near Me - Philadelphia, Pennsylvania

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HORRIBLE. And this is from the past 5 years. I don't even know how they are still a franchise. Tonight i got a fish sandwich on a hard ass bun,fries were to salty and soda was all ice. Atleast is a step ip from previous time when the would say...."our system is down". Why didn't i take my food back? Because. read more

I used to smirk when I would see 1 star ratings for McDonald's because...c'mon, it's McDonald's, what do you expect? But yes, this place is on a whole other level of bad! Tried to order from the drive thru at around 2 in the morning after a night out. There was clearly a McDonald's employee inside working, but she refused to answer after I repeatedly called out "hello" in the speaker, trying to place my order. After a while, multiple cars started piling up in the drive thru as we sat there confused on why this 24 hour McDonald's wasn't providing drive thru service. We drove around a couple times, calling out "hello" into the speaker for placing orders in case the worker hadn't heard us the first time. Eventually, an Uber drive who was in line for the drive thru banged on the order pick-up window until the worker opened the window. The Uber driver was there to pick up her orders and this worker did not care! Instead, she proceeded to yell really aggressively about how they were closed because they were switching from dinner to breakfast (at 2 in the morning? Yeah, ok). I tried to ask her why they're closed when it's a 24 hour McDonald's only to get more aggressive yelling as a response. Aborted mission and went home. Whoever ordered Uber Eats from McDonald's that night definitely didn't get their food. Super rude service. read more

This isn't the first time I pulled up to the drive through (after waiting in a long line) and nobody talked on the speaker. I waited almost half hour last night and then could not even order my food. I left, came back, and the same thing happened. People were blaring their horns and everything. Get your sh*t together. Then you hear these establishments want $15/hr !!LMFAO. If reheating frozen food and dropping things in a fryer is too complex for you maybe find a new job. read more

Worst McDonalds EVER. 24 hour drive thru is NEVER open early in the morning. Rude employees, handling phones and personal items with gloves then handling food disgusting. read more

Never fails smh not one time has an order from Uber eats been delivered and it's been correct

Absolutely terrible customer service. Staff is rude and constantly handling their cell phones and other personal belongings whilst wearing gloves. What's the point ? Unsanitary and completely unprofessional read more

this stupid macdonslsd did not give me my big mac and only gave 3 ranch. my daughter is in the hospital now because of your dr pepper being too bubbly . read more

They're supposed to open at 6am, but when you come at any moment before 7am, even when there's employees inside, they say they're close. Bad service and lying to customer when they're not open as advertised read more

Don't waste your time. Horrible service. Always closed no matter what time you go. The location should be closed or sold to better owners.