Consistently the worst fries in the franchise. They are NEVER fresh, with old, hard and soft fries everywhere and very rarely hot and fresh. I bring them back whenever they are bad and always ask the staff to up their fry game, but it falls on deaf ears. It's gotten to the point that I stopped ordering fries here and go get fries at the Burger King practically next door. Step your fry game up folks, you're losing customers! read more

This is the McDonald's I go to whenever I've a craving for their food. So far, the service I've received inside the premise has been decent. The crew is generally friendly. I've no complaints until today. I went through the drive-thru since I didn't want to leave my dog inside the car. I waited until the young man taking orders turned to face me. He said an amount which was different from the total of my order shown earlier in the monitor. When I corrected the amount, he told me he was still talking to another customer. I was fine with waiting a little longer until he lectured me afterwards that "In America, people look into your eyes when they talk to you ...." As a senior, I was appalled by the disrespect and as an Asian American I was shocked that he assumed I wasn't American. I hope the manager of this business will talk to this young man about his behavior to improve customer service. read more

Dangerous!! Don't go here!! We brought the grandchildren ( their choice). We had to step over a homeless guy and his dog to get in. A man entered while we were eating and started yelling with profanity at one of the workers ( overuse of the f word). A nice young man goes over and asks him to stop, saying that there are children and seniors here. The man then comes by our table to yell at the guy who asked him to stop but then he's threatening him saying he's going to be waiting for him and his girlfriend to leave the restaurant and f them up. By this time he's yelling so loud the slobber is flying out of his mouth. Lots of profanity and threats. The manager takes him outside and gets him into the backseat of a car and they leave. No cops called. The worker he was yelling at apologized to the customer he yelled at. They must have known each other. I'm so tired of taking out of town family members anywhere in Santa Rosa and exposing them to the low life all over town. Horrible experience. read more

Bad food never it l got sick one time from eating it. The food is bad the only good thing is the fried and there not even that good either.

Consistently fast and friendly service in the drive-thru; the employees are always pleasant and they get the order right every time.

Ordered a Big Breakfast with hot cakes. Went to work to eat at my desk and it would have been wonderful if there was syrup for the pancakes and a ketchup for the hash browns. Pretty idiotic! read more

It's McDonald's, need I say more? The atmosphere is better than the one of Mendocino, that's for sure. Depending on the time their can be a large influx of the Oakmont senior community stopping by for breakfast and coffee. It can seem like a senior citizen gathering. The staff could use some work, I've done the drive thru and I've seen some people who work here from high school who aren't particularly friendly. It's McDonald's, not exactly a 5 star eatery. If you're in a hurry or on a budget this is your go to place. read more

Having one person on a register during rush hour breakfast is not the business..no deal.

This 3 star rating is for the overall review of this store. The food is pretty average to any other McDonalds, the staff is not rude, but not overly pleasant. The place is the cleanest, but it's not the dirtiest either. This place is seriously the most average McDonalds you will visit. However, if I wrote a review on just the soft serve, I would give this place a 5 star rating. It's the weirdest thing. I've had the traditional soft serve McDonalds cone at a lot of McDonalds, but this one is so good. It's creamy and better than any other McDonalds cone you've ever had. So, if you stop by, expect mediocre on everything except the cones! Enjoy! read more

Seems like each time I happen to let my kid convince me to get her a happy meal, I get more and more frustrated with their crappy service. You already know fast food is horrible. Drive thru line is awful and slow. 20 minutes. If you park and go in. They ignore you and can't handle a crowd. I have to drive out of my way now. Just so my kid can't see the horrific McDonald's arches. Worst place ever read more

Five stars for Karen. They made my order wrong but Karen the manager took great care of me and remade the correct order and even upgraded to a larger size. Good customer service and food was fresh. read more

Who reviews McDonalds anyways, right? Well, this is my local, closest McDonalds and they serve the same product you would expect to get at any location. The drive-thru has made one mistake or another on more than one occasion. Don't leave until everything is verified and included in the bag. This isn't the cleanest McDonalds I have every been at, it could stand a face lift. In the end, it's still McDonalds. read more

This is the Best Mc Donald's in town. They always get my food right. Even when they have new people working there they are still pretty fast and still get my order right. I rarely get "taken" in the drive-thru there. The only down fall that I can't give then 5 Stars is the employee turnover they have which seems "daily!" Either treat your employees better or pay them more to keep the good ones there... It will pay in the end. read more

Had a number 3 which is a quarter pounder with cheese, fries, and I got a large chocolate milkshake. Asked them to hold the whipped cream but still got it. It wasn't my preferred food but was in a hurry so had to grab something quick. Mediocre experience and mediocre food. read more

Worst customer service. Manager Monica very rude. Never will go back. I deleted the app. Very poor management.

The food really has gotten better at McDonalds. The coffee is good and the selection of burgers has increased. The prices are still very good. The service of course, always fast! read more

Not even worth one star. They are slower than any other McDonald's by a long-shot. They took over 35 in the drive through with only one person ordering a hapoy meal in front of me. They make horrible mistakes with my money and have given me wrong change and wrong food and they laugh when I ask what happened. They will take so long in the drive through, that you can literally play a 30 minutes kids video to your child that is waiting for 40 mins in the car. This happens every time I go here. I have been here 4 times due to living less than a mi away and my son asks for it. Just this location -- all bad. read more

This Mickey Dee restaurant disrespects its customers. They must think we are stupid! Their pricing is ABSURD. Two Sausage McMuffins are $2.98. Two Sausage McMuffins with Egg are $7.98!!!!! The two sandwiches are identical except for the egg. So they want you to pay FIVE DOLLARS EXTRA to get two eggs! At $2.50 per egg, that's $30.00 a dozen for eggs. Those eggs are less than $3.00 per dozen at my local supermarket. At a different McDonald's two days ago, two Sausage McMuffins with Egg were $4.00. That's more like it! I'll never go back to their Mission Blvd store...... read more

Just went in today 5/19/2017. It took 20+ minutes for one cheeseburger. While i watched the whole staff sitting there falkomg and playing around. Completely unprofessional. Use to be a pretty good mcdonalds but its definatly gone to hell. Never again will i go here. read more

Once again my order was wrong again, its sad to think that this place has a reputation of always making our orders wrong not once but up to at least a dozen times. but nothing seem to have changed. Management doesn't think it is an issue or have taken any steps to correct this mistake, we've notified corporate office, but nothing seems to have made any difference either. So, don't walk away or leave the drive thru without checking your order cause they'll only tell you to come back and they'll correct it and that's all you'll get and nothing more for the inconvenience or the comment that "We are the busiest McDonalds" then you should be on top of every order that goes out of your store......no excuses read more

Went through the drive though ordered 2 mcflurrys, went up to the first window , we have a 3 year old and she finally decided she wanted something (if you know 3 year olds very indecisive) anyways we ask the man can we add one medium fry, and he straight up just said "no" and didn't say anything else. Worst McDonald's I've ever been too, all the other ones have always done that for us( if that happens) read more

Worst McDonalds EVER!!!!!! Employees are rude. My order was cold and wrong, when I asked for a refund, they started speaking in Spanish. I asked to speak to the manager (Monica) she didn't speak English so very hard to communicate with her but from what I got from her,she does not care that her employees are RUDE! Her employees learn from example do if the manager is rude,so are her employees. Oh and she really should learn English especially in a management position. Rude manager, rude employees, STAY AWAY from this place!!!! They get a star only cause getting zero starts is not an option. read more

This has been the worst McDonalds I have ever gone to all the employees are so rude they don't care about the customers.i went in today 10/2/17 to buy 2orders off their 20 piece nuggets.i payed for my food in the first window then went into the second wind ,the employee comes up to me and tell me what did I order? What kind off customer service is this!so I got home and notice I was missing a 10 piece nugget box so I called the restaurant and the guy that answered was so rude he answered the phone saying hello who is this? I'm literally so over this unpleasant experience.i don't ever want to go there again this is the 4th and last time!! read more

Incompetent, slow moving staff that lead me to believe the moment they hire someone new they are set off on their own without any supervision. In addition to the very long wait despite little to no line, we ordered 3 of the "2 cheeseburger" meals, and though our receipt shows we were charged for the full 6 burgers we only were given 3, this being a drive through on our way home so we didn't realize right away. We literally were not acknowledged at the window either. He waited for us to pay without letting us know how much it was, and handed us the food while looking the other way and talking with someone else, having not said a single word since we pulled up. Even by fast food standards the service was abysmal. Strongly recommend avoiding. read more

So much for fast food on a Sunday morning. One window open with 8 cars out all the way into the street and the manager couldn't get a clue. Fast food is not 20 minutes stuck in line!!! Once you're in the line no getting out. Yes I'm impatient but this was just plain clueless management!!!! If only Chik fil-a was open on Sunday read more

Has the best chicken nuggets. I like the toys they give out. The seats are comfortable. I like the decor. I like the way the apples are. I like the Dine and Donate program they do with my school. read more

Typical McDonalds fare, but that is what I like; however McDonalds customer service is becoming worse, so maybe it isn't so much the food that is making sales go down but the quality of employee you hire to sell your product. I don't expect a gourmet hamburger for the money I spend at McDonalds, what I do expect is a little common courtesy and customer service. If the owner of this McDonalds see this I think you need to major train your staff on how to sell your hamburgers, with a smile and a thank you. The male teen employee that works the drive up window does not represent your store very well. read more

cold food terrible cold fries and not cheap for lg fries and the quarter pounders were cold as well not sure i will go back and never heard back 2nd complaint from almost 2 weeks ago read more