Making fresh food. Waited In line for 20 minutes and got cold 12 cookies and 1 hot cookie. All bad.

Can't take an order right when it's more than two combos. And you want to make more than minimum? What a joke.

TERRIBLE MCDONALDS... Every time we go here they make us park and wait. This time we were waiting and waiting in the line of cars and were finally able to order then when it was our turn to get our food at the second window, we sat there for TEN MINUTES then they gave us a ticket to wait in a parking spot even longer! I told them I didn't want to wait and how long would it be and they could not give me an answer. I went to the parking spot and waited longer. Ten more minutes passed by and the guy next to us yelled "what the fuck??" Assuming he had been waiting too since we always have to wait every single time. The girl was bringing out one bag at a time on a cart so I knew we would be there another ten minutes. I went inside and at this point it at already been 25 minutes total. I was on my lunch break and it was about to be over. I asked three different people inside where my order was and I kept hearing that it would be done soon. I FINALLY got my order after waiting almost 35 minutes. I knew they were busy, but it's a drive through and I only ordered two sandwiches. I tried to be positive and think maybe because I ordered no meat on my breakfast sandwich and maybe that is why it took a little longer. You would think it took less time though since they didn't have to cook any meat. Guess what though?? I get home and open my sandwich to finally eat it.... THERE IS MEAT ON IT..... So not only did we wait 35 minutes for McDonalds, but we got our order wrong and I couldn't even eat it because I'm allergic to pork. I hate this McDonalds, the management should be fired. read more

This McDonald's is a hot mess. Whatever you do don't go thru the drive thru. Literally every time we go thru the drive thru they give us a sticky note to wait in the drive thru lane. I'm sure that is the case for everyone else. The time you've waited on the spot you could have gone inside to order read more

Awful service. Inconsistency in food from day to day-week to week. Always missing something in our order. Large fries look like small order in an over sized box. Ice cream machine is always broken. Food is cold. No straws. I could go on and on. read more

McDonald's - Burgers Near Me - Wildomar, California

Times have changed. Customer service was a thing. Now they don't even acknowledge you. They don't greet you or even look at you. They leave it to you to order through a giant tablet. Just another sale to walk out and all they had to say is we'll be right with you instead of walking back and forth avoiding eye contact. It didn't cost me anything to walk out no sale. Probably a good thing anyway. read more

Worst McDonald's ever!!!! I waited 20 minutes for 2 burgers!!! I wanted no onions add Mac sauce and they didn't do Mac sauce and charged me for it and left onions. There where tons of people waiting in the lobby. So horrible. No body seemed to care and they made so many people wait for so long. As an avid McDonald's eater this store should be shut down or everyone should get fired and they should start fresh. Obviously the owner doesn't care because he hasn't done anything so nice job owning a McDonald's and not helping people enjoy there food. This McDonald's is the scum of all McDonald's. Hell on earth. There was also unflushed pee in the urinals and poop in the toilets. read more

I went here to have some dinner. The lines for the drive through were super long. I decided to go inside to order. I stood at the counter waiting for an associate to take my order for 10 minutes. Associates walked by me numerous times and not once did they say hello or take my order. There were three firemen there who told me that they had waited quite a bit. They finally self ordered at a kiosk without any associate acknowledging them. This is terrible service. I wouldn't mind using a kiosk but it would have been nice for an associate to let me know they didn't take orders at the counter. I'll never return there and will advice anyone I know not to go there also. It's the worst service I've ever had at a McDonald's, read more

This location has undergone some major construction to become one of the new modern-looking buildings. The customer service here is wayyy better than the one on Cal Oaks, but that doesn't say much. The people who put the food together here need to undergo some major training or something. I stopped by the drive through yesterday afternoon and ordered a 4 piece chicken nugget happy meal with hot mustard dipping sauce for a girl with a diet coke and a Filet-O-Fish sandwich by itself. After receiving my food, I always do a quick check to make sure I got everything correctly. The first thing I noticed was that I was given honey mustard instead of hot. Good thing I noticed... I got it swapped. Secondly, they upgraded the diet coke for the kids meal to a medium since it's the same price (they figured it was for me, haha) so that was cool - redemption for the wrong sauce I guess. When I got home, I noticed there was no toy from my kids meal... bummer! I opened the box to eat my Filet-O-Fish sandwich and was sorely disappointed when I saw that my sandwich was put together so sloppily - very crooked. I couldn't adjust it since the melted cheese was already stuck to the bread. I had to tear it apart to reassemble it. I don't know about others, but I like a proportional sandwich so I could get a bit of everything in one bite... this sandwich had tartar sauce on one side, the buns sliding apart and the fish part falling apart because it wasn't held between the buns. The food still tasted as expected. I also noticed instead of giving a whole slice of American cheese, it looks like it's cut in half. Wow. Anyway, I should've tempered my expectations here quite a bit... it is a fast food chain. I thought McDonald's, being one of the biggest, most lucrative chains would take a little more pride in presentation, but I guess I thought wrong. I still plan to come here to satisfy my random cravings, but I'll know better with what to expect next time I visit. read more

McDonald's - Put together super crooked. - Burgers Near Me - Wildomar, California

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Been here multiple times great location good friendly and very nice service good food recommend trying

Messed up my order twice. I asked for no pickles twice and I get two burgers with extra pickles. I have allergies read more

McDonald's - Not what I asked for - Burgers Near Me - Wildomar, California

What would you like to order? That screen has been like that for over a year now. I asked 2 of their employees at the drive-thru, and both apologized and said that the management already knows but don't care. McDonald's should look into this, demot the managers, and raise the little guys paycheck. This isn't how you manage. read more

McDonald's - What would you like to order?? - Burgers Near Me - Wildomar, California

Holy crap this is by far the worst McDonalds! Service is atrocious! The orders are NEVER correct, something is always missing. They can't even take an order correctly without leaving a part of your order out. Don't waste your money at this location!!! Solution: pay these people $30/hr because that will fix everything! read more

Worst mcdonalds ive ever been to. They make every single person in the drive-through park on the side after ordering no matter what you ordered. read more

Horrible place I waited 30 min for cold food with the workers giving attitude and bad service

These 5 STARS are for MILANI. Just a wonderful person with a great attitude! She was very kind to me during a very busy hour. Thank you MILANI. Mcdonald's please honor her read more

This is the worst McDonalds I've ever been to. They are incredibly slow in getting you your order (drive thru and curb-side pick up). The wait time ranges from 10-20 minutes at times. I have yet to get an order 100% right as well. Missing items, items made wrong, pay extra for a mocha and get a regular coffee. I have called in from the parking lot as my wait time was so long and the standard response is ' it will be another 5 minutes. I really hope that the owner takes a hard look at this store for customer service issues and process challenges. read more

If it's not a long line In drive thru you'll for sure be disappointed by the proportions of fries they give you for your money's worth. These were what I was greeted to after driving home from getting off work, waste of money and Won't be back. read more

McDonald's - Supposedly a large fries. - Burgers Near Me - Wildomar, California

The food is okay, the service fine but the employees keep this place at an absolute icebox temperature, this is absolutely ridiculous. My thermometer reads 56 degrees, in a Restaurant while it is 75 outside!!! What is going on here? The excuse I got was that the owner controls the temperature, really?? And why don't you take out the trash!!! read more

McDonald's - The trash situation is not good - Burgers Near Me - Wildomar, California

So I place my breakfast order and then at the end I'm told oh sorry we stopped serving breakfast at 10:30 AM. Uhm but your menu and everything I read says all day? Yeah sorry read more

McDonald's - Burgers Near Me - Wildomar, California

OMG dont eat here!!!! Not sure what they are doing with their burgers but super peppery and gross! So disgusting!!!! Fries were still frozen and something was floating in my soda! Never eat here ever!!!!!!! read more

This McDonald always take a long time to go through the drive through and then you always have to park because they can't fill your order right away. A lot of teen agers working and it feels that they are not properly trained. Nothing against teenagers working but the management needs to supervise and train them right. read more

This has got to be the worst! Slowest! Most confused employees McDonalds of all McDonald's franchises. After waiting in the drive through line for 15mins. We placed our order at 10:09a. After paying at the first window , we was handed our orange juices at the 2nd window then told to pull over and our food will be brought to us. At approximately 1036a, our food was brought to the car WITHOUT the requested condiments . It took another 5mins for the worker to bring them. If the employees we're to busy playing inside, maybe they'd work more efficiently. This place sucks!!! 08/01/22 read more

Apparently this McDonald's doesn't have anything in stock so just don't come. Asked for normal things and they didn't have it. Asked for a McFlurry and the machine is broken. So the lights are just on and they aren't serving food today? K. read more

My personal experience is always great service at this location. Mind you, it's only the drive-thru lunch/dinner experiences. Also, I just want to say THANK YOU for not charging your customers for extra BBQ sauce. Much appreciated!! It's such a pet peeve of mine when certain McDonald's locations (most locations these days) charge for extra sauces. I never see a refunded cost when I ask for no onions, no pickles, or no ketchup. It's the little things. read more

McDonald's - THANK YOU for not charging for extra BBQ sauce - Burgers Near Me - Wildomar, California

Rating 0!!! Worst McDonald's I've ever been too! Each time is bullshit. The employees are so fucking rude. Every time!!! Never get orders right and are stingy with sauces. So over it. Will not come back to this location!!! So bad here. And yeah, you order a gas brown and they have you pull around to the front. I have no sympathy for these people. Boooo!!!! I'm pissed. I ordered a sausage egg and cheese McMuffin this morning and they don't give me egg!!! Fucking joke. Their lucky I don't go back and tear up the place. read more

This still has to be the slowest drive thru's in the history of drive thru's.. management needs to be fired. Pulled in at 6:30 on a a Sunday night with over 20+ cars and service sucks.. hire more people!! read more

Had to sit and wait in the parking lot after the drive though, plus got the wrong sandwich again.

Horrible service, for a simple order I have to park and wait for them to bring my food out. Parking lot is tight and busy. Then I wait 10-15 minutes for them to bring my food out. Has happened the last 3 times I have come here. On this particular order, I order my food at 2:26 and got my food at 2:40. Not acceptable IMO. read more

I don't usually do yelp reviews, as i've worked in customer service/ food industry and still do, so I understand how frustrating it can be. but cmon bro. Every time we go to this location there's an issue. We don't ever go anymore but our friend wanted some so we drove her there. You pull up to the speaker and it takes them a minimum of 5 minutes to even address you, then they're super rude and 9/10 times your order will be wrong or items will be missing. We went in last night to pick up a mobile that was originally placed as an in store pickup, but was changed to drive thru. We pulled up to the window and gave the worker the code, said they didn't have our order. We told them we changed the pickup to drive thru, have confirmation of the order and the money was taken out of our bank account. They told us to pull up to the window, then just kept saying they didn't have the order, eventually made us pull up to the second window, still kept saying they didn't have our order. I get it. The order didn't go through on your end, but it did on ours and we were charged $35, so what's the solution? They just kept standing there confused instead of trying to find a solution. Anyway. They finally had us park and made the order and brought it out. Was missing a fry. When we went inside to grab the missing fry the order was on the pickup counter the whole time $20/hr for that is crazy read more

As I sit for now 32 mins and counting in the drive through line. Never in my life I have experience such a wait, slow service and lack of concern about it. The parking lot is a mess. It is 7 pm and I know these are underpaid teens but come oooon. Managment sucks big time. Do something! read more

Forgot an entire meal after they sent me to the curb to wait . Apparently, all the McDonalds in our area make you pull around front to "wait" for your food . What's the point of a drive thru . It's not just at peak time it's everyone. Ridiculous and not fast food. read more

This location normally has zero customer service skills, however, when I went the other day Jen helped us and she was very friendly and efficient! She was a breath of fresh air and made my experience here 10x better. read more

I swear I thought they would give more fries then this. I usually never have an issue with the food here but I guess today was different. read more

McDonald's - I swear I thought they gave you more fries then this. - Burgers Near Me - Wildomar, California

How hard is it to work at McDonald's? 1. Take the order from customer ( the young male was nice) Good 2. Greet the customer at the PU window 3. Thank the customer at the PU. Sad We had 1 out of 3. No greeting, no eye contact and nothing said.... She Just handed the order out the window and turned away. Sad. read more

Went here tonight and ordered a happy meal for my kid. Paid at first window and get to the second. She hands me the happy meal box and I ask for the drink. I'm then told I didnt buy a drink. I try to explain that a happy meal comes with a drink and if she would check her order log she will see that. She then says she needs To see the receipt. I don't know where it is. Then she rolls her eyes and is like tik tocking me to find this dumb receipt. So I find it and hand it over. She then says fine and omg and fills up a cup half way and just holds it out the pick up window while glaring. I was quite surprised/ started laughing because what else can you do when you are insulted this way. read more

Slowest McDonald's in Southern California. The drive through is a joke and they always make you pull around and wait for your food. Other fast food places make it fresh and there is minimum wait‍. read more

In drive thru from 10:00 to 10:41 and I'm still in the drive thru waiting for my food. I haven't had this type of experience before and I was sad. read more

I ordered a small fry a chocolate sundae and a quarter pound and I got charged for it and they said I did not order anything and I said I did and showed them the receipt and they said it was fake and that I had to leave so I called there manager and he said he did not care wtf Don't go here #diabetesinabun read more

Well. Can't give no stars otherwise I would. What a disgrace this place has become. With the dining room closed, you'd think they'd be super efficient with drive thru and Curbside Pickup(Mobile Order).... NOPE. NOT THE CASE. I should've known nothing good could come of this visit when I saw their crap home made window/door with about 10 people standing impatiently and frustrated outside. We parked, placed our Mobile Order and waited patiently. 10mins... 20 mins.... Nothing. Wife decides to go check on order at the window... they look at her and don't even acknowledge her. Almost as if she's a ghost. She knocks on glass. Nothing. They stare at her in hopes that if they ignore her long enough, she will simply go away... FINALLY! A young man comes and tries to help her.... He says he will check on her order right away... 30 mins... 40 mins.... Now I switch spots with her... what is the deal?? I see about 24 cars have gone through and people just pulling up are getting their order, and I can't seem to get their attention. Finally, after I walk away from the window in frustration, our food is ready! Only issue is that it's been ready... I saw when they placed the two bags on the staging area... I told my wife it was ready and we just needed to get their attention. Yet 30 mins we couldn't do so. When our food is finally given to us, you guessed it, cold. I glance at the ticket and time stamp is over 40 mins earlier... just unbelievable. Meanwhile the drive thru now only has 3 cars. Two other women pull up while we are asking what happened, and before we can get an answer, they get their food and depart... yes they entered their orders as they pulled up and parked so was not ordered ahead... I wish they would've offered to remake it but now we can simply disappoint our little ones and tell them we declined to accept the cold stale fries so they can get their happy meals another day. What a joke. Even getting our refund took over 10 mins... you folks have some broken systems and processes and while I've received crap service and have had crappy experiences Over the course of my 36 years on this earth, this was second only to my near death food poisoning incident... yeah, that bad. At least acknowledge folks standing around. At least acknowledge that the food sat for 30 mins and was overlooked. At least acknowledge SOMETHING. ANYTHING. But don't just have a blank stare on your face. Please. Anything but that. Still waiting for Ashton Kutcher to jump out and tell me I'm being Punk'd. To make matters worse.... So I notice as we are waiting for our refund, they place our bags of returned cold food onto their Prep counter. Mind you I touched the fries with my hands in frustration when I felt the bags and fry holder were cold, and employee saw me do so. Here comes the nasty part... my two torn open bags (they had the "safety" seal when I got em and I tore open in front of employee, so I know they were in fact my bags) are then pillaged and used to fill other orders. Oh hell no! That's just wrong. So if you got cold fries or cold McChickens or McDoubles or Happy Meals around 8:30pm on 10-22, chances are, I touched your fries. I'm very sorry about that. Nasty. read more

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