Driving north up to the Redwoods this has been a comfort stop for us over the years. Located on the main drag in Willits you now need to take one of two highway exits to the business district. Ordering is on a touch screen kiosk. Choice of paying at the kiosk or at the service counter. Hubby & I both got the McGriddle meal. Comes with hash brown and beverage. We learn years back to always get the large coffee as it's the same price for S,M, or L. Plenty of tables and decent restrooms. A quick respite and back on the road. read more

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Typical McDs. Just OK. Big Mac was edible, but nothing like those before 1996. Iced coffee lacked ice and a straw. Wierds.

Placed an order by mobile app went to go pick it up at drive thru and they wouldn't give me my order that I paid for read more

I tried to tell 2 staff members standing at the register that the bathroom needed attention. They looked at me and completely ignored me. I then went and told the gentleman who handed me my food. Then, Tina the manager who initially ignored me said "I heard you". I thanked her for her professional response and she began to engage aggressively for no reason. Sure sign of a miserable person who at the age of 70 works an entry level job. I hope a real manager reads this and fires that woman who has no business being customer facing. Oh and there are literal feces on the bathroom floor. read more

Person who took my order thought they were being helpful and bundled a few things but that's not what I wanted and ended up missing a juice, got charged for it anyways and got the wrong combo. Thanks for nothing read more

I rate this experience a 1 the lady was rude to me with sass and attitude. The fry's were hard and dry

Friendly staff, super clean restaurant and impeccably clean restrooms! Prices similarly to other locations, menu just like everywhere else. Kudos!! read more

McDonald's - a red car parked in front of a mcdonald's - Fast Food Near Me - Willits, California

Not sure why this location has such bad reviews. We did mobile order on the app and curbside pickup. Food was extremely hot, fresh fries, delicious burgers, and the nuggets were fantastic. First time trying this location and we'll definitely be back! Fast service too. Give it a try read more

I was just there and they gave me the wrong food check your shit man I'm so mad it's not hard to get an order right you have one job hand me the right food this McDonald's has so many fuck ups it's not even funny read more

11 bucks and they can't even remember the lettuce and tomato- just a sad little dollar menu chicken patty and a very stingy smear of spicy mayo. read more

McDonald's - I give you the spicy mccrispy "deluxe". This sad little thing is less than I'd expect from a gas station microwave. - Fast Food Near Me - Willits, California

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The girl taking payment was obviously skimming credit card numbers, she had her phone out and pressed my card to it. She's a little redhead, I've never seen her there before. You guys really should put a camera in that damn window to watch your employees. She was blatantly pressing my card to her phone. My sandwich was also missing the chicken patty... read more

I don't know how smart you have to be to make a hamburger the right way. There was a tag on the box my burger came in. Then for the second time in a row this has happened i got shivered onions. I think we're paying these people to much just to mess up something. Thanks McDonald you never let me down. Oh yeah you do just look at the pictures I posted. read more

McDonald's - A tag that says no slivered onions - Fast Food Near Me - Willits, California

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It wasn't even worth one star. The McDouble and the nuggets tasted like they were five hours old and I have eaten a lot of McDonald's in my life read more

Busy day. Poor customer service. Unfriendly Management. Workers are laughing talking to much. Did not get my order right. When I went back to get it corrected the got it wrong a second time. Poor management and low value workers if they can't get the orders right. read more

It was the worst experience that I have ever had at a MC Donald's.. I had place a mobile order and was going to go though the drive through. Well my 3 year old daughter decided to go inside and eat. Not a problem I thought we went inside and it took two people to understand that we decided not to go through the drive-through and to get her order inside the restaurant. After your 15 minutes of arguing finally got my order that I paid for. My other family members that I was with waited over 20 minutes for their order and they were not even busy. This was the worst experience for my family and I ever. What's even worse is the kids happy meal we got a milk and it is spoiled. When I looked at the date it says April 19, 2023. Hello we are in June. I will never go back to that McDonald's again, nor will my family. read more

I love it the food was good and service too totally recommend and service was good the workers were so kind

Sat in the drive thru forever to find out they don't even have what I wanted. What a waste of time. Didn't prefer anything. Th is place sucks. read more

My burger was rotten and my nuggets tasted horrible half a star for Shure but that is not a option

The food was fresh and hot. The service was quite friendly and professional. The inside was very clean despite being an older establishment. The drive-through was moving at a quick and steady pace. We'll definitely be remembering this McDonald's the next time we come through Willits! read more

After just stopping at Burger King, having ordered my food over the phone on the curb, I went to mcdonalds to get a large drink because they have the best Dr. Pepper. However, I was unfortunately turned away, and given no option as to how to order without my car. Bullshit. I won't ever go back to a McDonald's. Horrible. read more

If I could put -stars I would... Ok so if someone comes in and asks for breakfast and it's after 11 why would u not as is this a meal Or just the sandwich.... and no be a c@nt and just assume it's just the sandwichs. read more

The only times I have been here is when the Greyhound bus stops for 20-30 min. The first time I was so hungry, because I didn't have a big dinner, I ordered the southwestern chicken salad. The chicken was gross. Like it has been sitting out for ever and soggy. Nothing was really edible except for the tomatoes. The next time I got a chicken wrap, which was better than the salad but still.. it's McDonalds.. not not very quality. third time was just horrible. I asked for a Crispy chicken sandwich and somehow got a meat patty that just didn't taste authentic. And the Soft serve had a weird after taste, like the machine wasn't cleaned or something. The staff here is also very rude. Guess I will pack my own sandwich with actual quality ingredients. read more

Ugh don't eat here unless you want to die of a stroke or heart attack by the time you are 50. Go vegetarian, save your heart and the planet at the same time. Everything on the menu including their salads are full of giant sized fat and cholesterol globules. Watch the documentary Giant sized me. read more

OMG! What a dive McDonald's. LOL really??? WTF. the service was so bad. the food was McDonalds....

This is one of the few times in recent years that I ate food from McDonalds. It was a good experience. We were on a roadtrip; my parents wanted to take a meal break; the only decent restaurant nearby according to Yelp was this McDonalds. The fish sandwich was fine. The french fries were the usual awesome experience. The only downside of this McDonalds was being solicited for money in the parking lot and seeing other vagrant-looking people hanging around outside. Our rental car had all our travel items stored inside so I kept an eye on the car while we ate in the restaurant. There are tables and a kids playground outside. read more

Ended up at this McDonalds while traveling with three generations on a family trip, and it was all we could agree on. Mistake. Big mistake. The dining area was filthy. My daughter and I went to use the restroom and it was about as clean as a poorly maintained gas station restroom - in other words, just slightly cleaner than a porta potty at the end of a three day rock music festival. We touched as little as possible after washing our hands and returned to our seats, where we were met by my eight-year-old who gleefully exclaimed, "There's poo in the urinal!" My question is, how desperate do you have to be to defecate in a urinal? I mean, seriously, do you have a medical problem? And why did non one on staff clean this up? (This incident has remained the highlight of my son's trip to the majestic redwoods, but hey, he's eight.) The food failed to meet McDonalds' meager standards for flavor and palatability. My chicken biscuit sandwich was dry, hard, and gristly. The fries tasted like they had been in the freezer for seven years and dumped in a fryer of two-month-old Crisco. The were also barely warm. The lettuce was more compost than lettuce: slimy, limp and only marginally green. Amid the ambiance of vaguely meth-addled patrons, we were serenaded by a large, buzzing fly, that had far more interest in our food than we did. That evening, my 80-year-old mother-in-law was stricken with Herculean vomiting and explosive diarrhea. It lasted for hours; poor woman! No one goes to McDonald's expecting quality food or excellent service, but this was appalling. The only good thing my family got out of it was laughing while reading all the bad reviews of this McDonalds on Yelp, after experiencing this pathetic restaurant. read more

These guys definitely win the prize for the slowest drive up service on the face of the earth! Mid afternoon on a weekday-25 minutes....really?? read more

Not a good restaurant to eat in, sure McDonald's is fine. BUT THIS MCDONALDS! It freakin sucks and all the service is terrible. And The food is not good at all thanks to the employees read more

Worst experience at a McDonald's ever and let's just say I've even got some sort of strange meat in my ice tea at a McDonald's before so this must be bad. This place is staffed with total idiot drive thru employees and even worse kitchen staff. The girl at the drive thru window charged me .30 extra to get a chocolate milk in my kids kids meal. It's listed as a choice on the menu, so why this up charge? When I asked about it she said she doesn't know and gave me the total and said pull forward. When I asked again she said she didn't know and just waited for me to hand over my money with this look of "I hate my life". No smile, no hello, no answer to my question. Not a assurance she is competent enough to handle a position in the food service industry or gives a shit about her job, her reputation or her customers experience. Pretty sure she pocketed the .30 for herself. After a shift she must be getting away with $20-30 to feed her drinking or drug habit. I think it's safe to say her parents were not intelligent or competent enough to instill any values in this lil bitch. That being said I'm pretty sure my fish filet looked like it was put together by her father, obviously the gene pool wasn't to bright for any of their staff. The bun is a circle, the patty is a square. It's gotta be difficult for that to be assembled properly for those who have no common sense or lack of any skill what so ever. But the cheese is square, so what's the excuse there? I will be contacting McDonald's corporate regarding this to get my money back. Hope they fire everyone who works here, after reading the other reviews their quality assurance is non existent and they need a complete makeover of their staff. read more

OK I can't believe I'm rating a mickey D's, but since we pretty much lived on Chicken McNuggets, Southern Chicken Sandwiches, and Fries from there during our whole road trip - I have to say this location stood out the most. The Chicken Sandwich was cooked perfectly and the fries were outstanding. Yah.. wtf I still can't believe I'm rating a McDonalds. read more

Super rude employees. My husband whether through the drive thru the night before lady. He ordered a large fries and they only filled it half way. He told the girl at the window and she accused him of dumping them out! Unbelievable! After he asked for her manager, she grabbed the bag and added more fries. Terrible customer service. read more

I was wondering if a four year old wants the toy and you drive five miles and you look and there is no toy and your child gets sad because she has no toy get your act together read more

We, too, were on a road trip. After fliming the milky way on one of the hwy 20 turnouts, we were craving the southern chicken sandwich. This McD's created an exceptional iteration, and the fries were fresh, hot, and perfectly salted. In our experience, it was an above average McD's. read more

This may be one of the very worst McDonald's on the California 101 corridor. Employees: rude, rude, rude....unless you were Hispanic. Speedy: nine minutes to be handed my order. Order correct: far from it. I travel throughout California and Oregon monthly. McDonald's everywhere is going downhill very fast. They can tinker with the menu all they want. Unless they hire competent workers and managers, they cannot compete with the other fast food restaurants. read more

A tree fell on our car in a McDonald's parking lot here in Willis California.$1800 in damage. The manager stated that the tree was dead but neighbors did not want it cut because of the shade it provided. Manager also stated that it was a risk and people should not park there anymore. McDonald's hired York Risk Services as their insurer. They just tried to deny our claim. I am posting this here and will continue to post it on all social media outlets until they resolve our situation. How dare they have such a dangerous situation. Cause damage to our property and then try and refuse to pay. I am in disbelief. I have manager statements and Two witnesses to the branch falling. It is not our responsibility to pay for this it is McDonald's. read more

Typical McDonald's fare...we went in and ordered 2 Sausage Egg Mcmuffins and didn't realize once we were on the road that we received 1 order correct, the other had no egg!! So just want any travelers to know that before you leave with your order check everything.. not just that you items are there but includes what's suppose to be on or in the item you ordered. read more

I feel awkward writing a review for McDonald's but when you get amazing customer service you just have to yelp about it. This McDonalds had such great customer service, went through the drive through, ordered coffee and tea and they took care of not only putting sugar and cream in the coffee but asked if we wanted to put the tea bag in the water or if they should. So many times the food/drinks are thrown out the window at you, rarely are you greeted by someone who is pleasant and accommodating to what you want. read more

I usually don't go to McDonald's that often and when I do its always an interesting experience except for this location.... I have never ever had a bad experience there!!!! The employees are ALWAYS happy and ALWAYS smiling. read more

Service was good no complaints didn't wait long had sausage and pancakes my stomach started bothering me and then I had diarrhea I think it was the sausage , this was the first time . read more

Don't go there bad crew's never friendly , the French fries alway cold and never have iced tea it water down and place it dirty alway they don't speak English never got my foods right even I went in and talk to them read more