I bought a car less than three weeks ago and I drove it down south and found out the air didn't…read morework. It's still under the dealer warranty and so I took it in. They cannot fix it cause it's too cold so they told me to come back with a warm and they would make a note of it so it was still covered under warranty. MELISSA VONG basically said F U. If we can't fix it now you're gonna pay for it yourself even though it's not my fault because it's too cold and told me i'd have to buy the extended warranty. The service people even said that they don't think that's fair to me because I brought it in within the warranty period. If I ever treated my customers like that, I wouldn't have a business.

I had a very frustrating experience with McGrath Buick GMC Cadillac in Cedar Rapids, IA…read more I found a Nissan 350Z listed at their Cedar Rapids location and placed an online hold that was advertised as being good for 24 hours. I live about an hour and a half away, so I went to the McGrath dealership in Davenport instead. A salesman there told me he would handle everything and have the car brought down to Davenport for me. After that, I received a call from Russ Beltz at the Cedar Rapids location. I informed him that a Davenport salesman was already assisting me with the purchase. At this point, two salespeople and one manager were aware that I fully intended to buy this vehicle. I was told the car could be brought to Davenport the same day, which never happened. Later, I received a message from Russ Beltz stating that the vehicle had been sold -- despite knowing I was actively trying to purchase it and had been told it was being transferred for me. The lack of communication and follow-through was extremely disappointing, and it felt very unprofessional given the assurances I was given. Overall, this experience wasted my time and left me with no trust in their sales process. I would not recommend this dealership if you expect honesty, coordination between locations, or respect as a serious buyer.

I went into Rick's with relatively low expectations given that my experience with independent…read moredealers in the past has been less than great. The guys here were really relaxed, answered my questions and avoided anything that felt "used car salesman-y". Prices were the best I found in a wide radius and they were very willing to haggle a bit on price. The physical building wasn't much to look at, but in the end, I'm much more interested in a good deal than in paying for someone else's expensive overhead. The car came with a 30 day, 1000 mile warranty from the dealership as well - it was nice that they actually stick behind the cars they sell. In the end, the experience was good enough that I will be looking here again the next time I'm looking for a new (to me) vehicle.

My family has purchased several cars from Rick's and it's the finest place to go for used cars…read more They stand by what they sell and have a TON of loyal, repeat customers. There's a reason you don't see ads from Rick's. Customers who know, know.

Online scheduling Communication via text…read moreReasonably priced Quick oil change Went to Theisens for popcorn while we waited

Called about selling my well maintained car. Told them about everything going on with my situation…read moreand about my car. They said they could work with me and to bring in the car to appraise it. Showed up and they never even looked at the car. Adam went to the counter for 10 min and came back and told me they couldn't get to what i wanted. I needed 18110 in order to sell and I had no control over that number. Kbb trade in showed 16500-19600 as a trade in range. Which tells me they just wanted to low ball me. What an absolute waste of everyone's time. At least look at the car.

We're a return customer and once again, Service was excellent. Ken Hill was the kindest and treated…read moreus with patience and knowledge on all the set ups on the car. All the people in the place were always smiling and great people. Highly recommend Ken Hill and staff, We love our new pilot. Can't go wrong with Randy Hill Kuehl.

BEWARE OF BUYING USED VEHICLES FROM RANDY KUEHL HONDA IN CEDAR RAPIDS, IOWA…read more I bought a 2020 Dodge Grand Caravan from them on March 12, 2026 for over $13,000. The dealership-provided CarFax claimed the engine had been serviced and the vehicle a "must-see, must-drive, must-own". Less than ONE MONTH later -- after driving only 367 miles -- the van broke down and would not start. In the next two weeks, I took it to two separate mechanics, and they told me the engine needs replaced or rebuilt (around $10,000 in repairs) due to major internal engine damage that would have existed before the sale. When I contacted Randy Kuehl Honda about the issue, they offered me $1,000 toward repairs. That does not come close to covering the estimated repair costs, nor the loss in value on a vehicle I had just purchased for over $13,000 less than a month earlier. I understand used vehicles are sold as-is, but having catastrophic engine failure less than a month after purchase and after only 367 miles -- combined with documentation claiming the engine had just been serviced -- has been an extremely disappointing experience. My vehicle is no longer worth the over $13,000 that I just paid for it, but a diminished value of about $3,000 to $4,000 due to having to have a complete new motor costing over $10,000 with motor and labor. Please share so others are warned before buying from them.

Cody is the best 2nd car from them he even helped me get cheaplet insurance. I would highly…read morerecommend for everyone I'm very happy and satisfied

I know they sometimes get a bad rap, but I've had nothing but excellent care here. When I bought…read moremy car, it was the easiest, most non-stressful transaction I've ever had. The gentleman helping me was totally not pushy and worked with me to make everything seamless. Every time I bring my car in fir service, it's smoothly run with excellent service.

We had a really easy time exacting a used car purchase with a really quick turnaround.read more

One star is appropriate for this place since I did actually get to test drive a car. I made an appt…read morea day ahead to drive a Wrangler Unlimited. On the website you can enter a price as an offer. I entered the price of $19,000. This was a little low but I was hoping we could negotiate. A coworker recommended this place to me. I visited the dealership and was late due to the construction (they didn't tell me!). I was given a salesperson who did not know anything about a Jeep Wrangler Unlimited! What's the horsepower? "Um, don't know, I'll have to ask" Is there hill descent control? Is there hill start assist? What is the engine? What are the tires? "Um, I'll have to get back with you about that". The guy was nice and there was no pressure. But really, he couldn't answer any of my questions. I told him about my price offer and that I had done research and thought it was pretty reasonable since the car is not new but used and there are better offers in in the area. He asked me if there were any other cars I was interested in. I said a Subaru Forester. He said he would go look and see if they had any on their other lots. He disappeared for some time and then returned with the manager. The manager told me there was no way I could get a Jeep Wrangler Unlimited anywhere around here for $19k. He said he looked at all of McGrath's lots and there was just no way. He showed me some computer paper which had a price of $25k which he said was the price they bought the car. Are you kidding me! What a bunch of malarkey! He said he would go down $500 but no more. Well, I thanked him for his time and walked out the store. I never did get the info on the Subaru or any of my Wrangler questions answered. It's probably for the best since I doubt the salesperson I was with knew anything about a Subaru either. They should have just told me they couldn't meet my price instead of wasting my time. The whole time I was waiting for the salesperson to find out about the Subaru, they were in the researching if there were any Jeep Unlimiteds for $19k? Really?! Why didn't they just come out and tell me straight up they couldn't meet my price but they could help me find another car? Instead they made me look like I was a liar! I guess it's okay for the salesperson to lie but if a customer is lying, then the management will spend 30 minutes doing research to find out if the customer is lying. Iowa is not a good place to buy a Jeep since they are overpriced here due to their popularity. Chicago is the best place to go to find a fair price. It's not as popular since most urbanites want a fuel efficient car. This experience left me really bad impressions of McGraths and Jeep. Only go here if you want a car that is overpriced and you are not willing (too lazy) to go to Chicago for a fair price.

I purchased a vehicle from DJ Auto and unfortunately it had some major issues. Understandably that…read morecan happen when you're looking at a used vehicle. I brought the vehicle in and spoke to Jason Jones, the owner. After their mechanic looked at the vehicle, they decided to take the vehicle back and give me my money back with taxes and registration included. It wasn't an ideal situation but they did right by me in the end. They'll work with you and make sure that you get a fair deal that you will be happy with.

I've seen some really negative reviews of D.J.'s on line and thought I should put my two cents in…read more I grew up in the car biz (dad owned three dealerships at one time) so kinda know the drill. My experience with D.J.'s couldn't have been more professional and pleasant. We bought an older vehicle with very high miles (over 300k.) The price we negotiated was more than fair. They let me drive the vehicle several times. I looked it over top to bottom and went for it. The battery was shot so they replaced that along with all the clamps for free after we negotiated the price. They had me sign the "as-is" document. Mark explained the meaning to me, that there would be no returns and no "Lemon Law" benefits. I had my eyes wide open. I've been driving the beast as a daily driver for going on 5 months now and am exceedingly happy. The vehicle has ended up (so far, knock on wood) with only one pretty significant "wart" that I'm working on fixing (that they couldn't likely have even known existed). I'll be able to fix it (to the tune of about 25% of my purchase price) and still be way ahead of the book value on this vehicle. I am a very satisfied customer and wouldn't have a problem referring friends. It's a used car lot. They sell used cars.

I was out of town when my husband decided to look at a new car. He spent a couple hours with Zac…read moreshowing both the Rogue and Murano. My husband said he answered all his questions and easy to work with. We were also trading in a Murano. This was not our first time buying a car from Dave Wright. This would be our fifth time purchasing a new vehicle from them. When I returned from my trip we both worked with Zac but unfortunately ran into day off so we worked with Mercedes. She was very personable and knowledgeable and soon we decided it would be the Murano although the Rogue was so much better than the year I had a Rogue so I was very impressed with the changes Nissan made on the Rogue. Mercedes made herself available to us and answered any/all questions we had. I'm not sure we got the best deal on trade-in but saved us from selling it ourselves. Because everything is electronic and cameras everywhere, I'm impressed that Mercedes knew how to work everything on the display panel. I'm still learning myself. I would recommend highly using either Zac S or Mercedes to help you choose a new vehicle. No one was a hard sell, even finance. They just wanted us to get what we wanted. Again, this is our fifth vehicle from Dave Wright and predecessor so we've had a good run with Dave Wright.

On Wednesday we purchased a new 2025 NIssan Murano from Woodhouse Nissan in Omaha (we are from Des…read moreMoines). On Friday we were visiting family in Marion. When driving the new Murano we were unable to get the cruise control to activate and maintain a steady speed. We stopped at Dave Wright Nissan and were greeted by Landen Bowser, service advisor. Landen listened to our concern, made the adjustments, and instructed us on what we were doing incorrectly. Landen could not have been friendlier or more accomodating. Since we will be moving to Marion in the next six months, I will most assurectly visit Dave Wright Nissan for my next Murano (we've had 12).

We found a vehicle online and drove 125 miles from Sterling Il. my Our salesman Dane Hansen was…read moreabsolutely awesome, above and beyond to make sure we were taken care of. Unfortunately the vehicle we came to see wasn't going to work for us. The sales manager and used car manager spent quality time trying to find us an alternative unit with no success. The management team offered to try to locate another unit that would work for us and you know what? I have confidence that they really have our best interests and will deliver us the right product. We were so impressed with the whole experience that we are going to wait to hear from them and make the drive back to do business. thank you all for a good experience. Jeff & kay

I'm an out-of-towner but needed an oil change before I head back to California. Figured I'd stick…read moreto a dealer since I didn't know the area and needed a trustworthy oil change given my 2k mile journey back. Found it relatively easy to schedule an appointment. Overall pretty satisfied. I didn't get a quote beforehand, but was a little surprised at the price, $66 for an oil change, which could be right on market for Cedar Rapids, but my oil change costs $74 in California. I was expecting high 50s given that there were no extra services performed such as tire rotation, etc. Complimentary car wash left something to be desired, Not sure if it's soap or they just didn't get all the dust off my car (it wasn't super dusty, just the normal amount of dust from a car that's sat in a driveway for a couple weeks without a wash or rain). And given that I have a black car, it is noticeable. I have white droplets and residue from my hood, to the top of the car. I don't expect a professional wash, just not expecting residue. If you want extra social-distance I'd recommend walking over to the dealer waiting area, no one was there when I stopped in, and they had a counter area where you could work on a computer, and complimentary wifi, allowing me to continue working during the service, which was great. Customer service was generally very good, my service rep was very friendly and polite and had a great attitude, it was disappointing that he wasn't wearing a mask and only about 25% of the staff seemed to be wearing a mask. I don't know why masks are so controversial, but given the science, as a customer, when I am at a business that can't be bothered to wear a mask I always think, I guess they don't care about the health of their customers. And it becomes a little painful handing your money over to someone who doesn't care about your basic health. If you're immune-compromised, I would find somewhere else to get your oil changed during the duration of Covid-19.

They were extremely helpful. Took the time to explain things and the service was awesome. Pricing…read morewas competitive and fair. I will be back for more service on our other vehicles.

Tried to get a rough estimate over the phone for a alternator replacement and refused to give me…read moreone. Why can't you just say how much it is to replace an alternator? Update - called 3 other places after and they all gave me estimates over the phone. Would have liked to have gone with you guys because your very close to my home. Why would I pay a tow truck driver to take my car there if I can't even get a rough estimate!