Incompetence is the motto of this store. Rudeness and ignorance is their way to deal with it. The…read moremanager has no work ethic and did not even listen to my concern, instead he believed his lazy kids working on therefore complained to daddy so that they wouldn't get in trouble. I will take this to management and from now on go to DIY.

Since this store opened several years ago, I have been a regular customer. They have it all and I…read morehave never come out there without what I needed. Today and every six weeks, I go there for pet food. They carry Science Diet and in the dry and canned formula that I need. The employees there are extremely friendly and helpful. Employees like Ruby and Domenica are cordial and attentive. Pets are welcome there and it was a treat to take our dog, Olive, there for a food purchase. Even she was greeted by a young employee who thought she was cute.

Simply the best there is- so lucky to have Anawalt nearby. Organized, well stocked store and…read moreincredibly knowledgeable and helpful staff. It's a treat to run an errand there!

They're still the best in town, even though they did get bought by Ace. They still have folks who…read moreknow about lumber!

Sergio greeted me ans helped me get all the paint items I needed and I was in and out in 10…read moreminutes. The men who work here are always so helpful. They go the extra mile and help with difficult decisions. Its a great store with all you could ever want for a paint job... big or small. Even cllothes! I strongly recommend this place. Parking lot right in front.

Andrew was wonderful in helping me decide. The wait time was less than 15 minutes and they put it…read morein my car . Really great team .

Went in yesterday and it was a hit or miss experience in receiving help…read more I walked into the lumber section to find a young man literally leaning across the help desk twiddling his thumbs. There were no other customers around. When I asked where to find an item, he stood to poiiiiint in the general direction of the item in the back of the store. That was all he did to offer to "help". I didn't find the item, and gave up. He guy I assumed, went back to his twiddling. I then went to the garden section for mosquito repellent was approached by a delightful young woman who went above and beyond looking for the out of stock item, checking in the back, asking others and finally approaching me again at the checkout line with an alternative solution. I LOVE being able to support local businesses, and will continue to do so. I'm hoping this was a fluke and the twiddling guy just was having a moment.

I purchased a 3-foot toilet auger last night. It is still completely sealed in the original plastic…read morepackaging and has never been used. After I got home, my husband told me we actually needed a longer auger. I returned to the store today simply to exchange it for a longer one and even offered to pay the price difference. I was not asking for a refund or trying to return the item. Despite that, the store refused to exchange it, saying it was their policy because they had told me at the time of purchase that the item was non-returnable. I understand the difference between a return and an exchange. This wasn't about getting my money back--I just wanted to purchase a more expensive item instead. Refusing to accommodate such a simple request on a brand-new, unopened product shows a complete lack of customer service and flexibility. As a result, you've lost me as a customer. I'll be leaving reviews to share my experience because this level of customer service is disappointing. If this is how customers are treated, I believe you'll continue to lose business.

This is a larger Ace hardware store with easy to find items for my gardening needs. The one…read moreemployee I saw was very helpful and kind by checking me out and adding purchase points. Because I had a 20 dollar coupon my purchase was more valuable to me.

sadly no one ever reads reviews about hardware stores, as hardware stores go this store has…read moreeverything you could possibly need with the exception of one thing... good customer service. In a few years they've been here, I've entered the store a handful of times... and have yet to receive help that was needed. my most recent experience actually got me so irritated that it brought me here. I've used Ace hardware stores all over the country this one I will never step foot in again. there are better stores not that far from here. absolutely ridiculous..

Hazel assisted me with an exchange of a defective Husky Water Nozzle. She made the process so…read moreeffortless & it was a pleasure being assisted by her. All associates should lead by her example!! Prior to dealing with Hazel- Christine was the exact opposite. She was rude & unwilling to assist. All Husky products have lifetime warranty & Christine refused to acknowledge this! Thank you Hazel for going above and beyond to help your customers

Went to purchase a staple gun. Locked behind a cage. QR code to scan to open. Link does not work…read more Find associate. They say they will send someone. Wait 10 minutes. I give up. They apparently don't want people to purchase products.

The manager here is disrespectful, sarcastic, and unprofessional. I would highly recommend not…read morecoming here.

I love coming here for tools they have everything for good price and they have lifetime warranty on…read morethe tools employees are amazing always ready to help and greeting you once you walk in

I'm not sure about other non 5 star reviews, I guess people that complain will complain... here is…read moremy experiences. Parking not good if you want close parking, they have structure parking but it is a distance. Anyway, once you walk in you see gleaming floors and bright well lit warehouse. You will walk a few steps and people actually come and ask if you need help. It is not uncommon for 2 or 3 people to actively come up to you and ask if you need help. How's that for Home depot. it is unusual isn't it?? I feel that this location should be the training ground for other home depot employees. ALL HOME DEPOTS should be like this store. One thing though, can home depot's fix their credit card machines and allow tapping for payment??? seem like every store has this issue.

Specifically the paint dept. sucks pretty bad. Dude said. Sorry. I'm about to clock out. They…read moredidn't put the lid on my paint and it spilled. Waited 20 minutes to not have the pant I ordered. 3 different paint dept people basically shrugged it off. The last person said they'd get me a new can. But gimme 15 minutes. No thanks

Thank you Linda Lopez at the Pasadena store!. We are…read moreremodeling a kitchen and a studio apt. and Linda spent time in multiple appointments working with us to specify appliances based on what we wanted and what fit in our budget. She is very knowledgeable on the different brands and their capabilities and performance. She provided us with spec sheets and options so we could finalize our choices. Linda also consulted with other SD experts (Marty)to be sure we had the necessary parts for smooth installation. Linda is also proactive, when we ordered a specific linear drain she also informed us that we would need an additional part to make the drain connection. We are now starting to take delivery on our order. Because of the nature of construction projects/contractors timely delivery from Synder Diamond is critical. Linda has continued to follow through on our order and has helped Courtney to problem solve to be sure we have what we need when the contractors are scheduled to work. We appreciate Linda's sense of urgency. Linda not only sold us the appliances but is also interestedI in making sure we get what we wanted/needed and keeps us informed and always willing to answer our questions and help. Thank you Linda Lopez. I recently took delivery on all of our appliances from Synder Diamond. The scheduling with Courtney went smoothly and she scheduled a time to accommodate the parking restrictions in our area. The delivery team of James and Devone arrived within the scheduled window and communicated when they would arrive closer to the actual delivery. They were very helpful in hauling away old appliances and placing new appliances where we needed them in a secure location. Thank you delivery team.

Our experience at the Van Nuys office was frustrating and costly to our project timeline. Jesse De…read moreRegil told us our shower set order would arrive within a week. It didn't -- and we only found out because we had to follow up ourselves four days later. Jesse wasn't available, so Denisse Trejo informed us the items wouldn't ship until the end of May, a full month behind schedule. We had to cancel the order because the delay puts our entire installation timeline at risk. Jesse should have verified stock availability before taking our order. Instead, we were given information that turned out to be inaccurate, with no proactive communication about the delay. This level of service is not acceptable, and we hope steps are taken to prevent this from happening to other customers. We ordered from Fergusson - no issue.

Service is always courteous and effective. They make useful recommendations. It's always my first…read morestop for hardware, garden and, oh yes, they have ice cream for hot days!

Knowledgeable staff, parking in the rear, good to outstanding variety of items and a neighborhood…read moreinstitution!