Our rental apartment suffered water damage in the ceiling from a leak from the apartment above. MD Restoration responded immediately and their technician Yonell showed up within the hour to assess the damage and set up equipment to begin the drying process. Yonell explained everything she was doing and patiently answered all of my questions. Her professionalism was very reassuring and her kindness in such a stressful situation much appreciated. She documented everything for the insurance company and provided daily monitoring and updates. After 2 days all moisture was gone. Throughout the process Yonell kept me informed about what was going on, and I was always able to reach her with any requests or questions. Excellent communications and customer service! I would definitely recommend MD Restoration! read more

My parents had a water leak in their laundry room. They called MD Restoration , technicians Yonell and Dee came to the rescue! These two women did an amazing job they were very professional and efficient! My parents are so happy that they called MD! read more

The storm that hit the islands just recently at the end of January had quite the power. On the evening of January 30th an apartment I have been living in since 1967 actually had brain damage coming in through a window. It was the most frightening and unnerving evenings ever in my universe. About a decade prior I had reached out to MD restoration for a neighbor I was on the board of our condominium and she needed help they came in moments got the job done and all was well. This event a decade later was no different than that day. On that evening of January 30th I emailed MD restoration letting them know what had happened in the apartment and for them to call me the following day promptly the next day Andy called made an appointment was on time came out looked at the event after the fact and already started the remedy for my apartment, my home. D e e and RT appeared soon after that put a dehumidifier in and yeah it had to run for 24 hours a day in order to get out all the moisture that had collected in the wall and my carpet. They were professional and despite the situation and state of mind I might have been in they brought a bit of sunshine with them they brought aloha the truth be known. The dehumidifier needed to run from Friday and was just removed today which is February fifth. D e e came everyday to check the dehumidifier make sure that the dehumidifier was pointed in the right direction and the numbers were coming down. I also would get a report via email of what was done on that day, I don't know who you use but normally customer service these days lack these small services to their customers MD restoration does not they cover all their bases and make the customer comfortable and keep them abreast of whatever is happening. To Andy his team, especially d e e thank you for helping me with that particular part of the event. As far as that part of my getting my home back in original or better shape I'm just waiting for the billing. If you need any services that MD restoration supplies, call them you owe it to yourself and whatever your situation is call them. Sometimes it doesn't feel like it these days but Aloha is alive at this company anyway. read more

We had a leak with the upstairs bathroom toilet at our rental house that damaged the ceiling in the lower bedroom, upon inspection it looked like the leak must have been ongoing for a while as it looked like there was mold in the ceiling. Good thing this bedroom was unused, so I quickly left and closed the window and door to this bedroom so that no one could enter. (informed our tenants to not enter that room) I then called MD Restoration and I am so happy that I did. From day 1 till the finish date, all the employees at MD Restoration has been very friendly and helpful. I first worked Ryan Abe who is one of the Project manager and he came down to do the inspection for mold and it was determined that it was indeed mold. Ryan has been awesome, he is polite, and professional and he answered all my questions (I had tons of questions LOL), and always responded back to me very quickly. Ryan kept me up todate via email/phone and also provided photos of his inspections so I would know what was going on I then worked with Rey Sacro who is also a project manager who setup the Mold Extraction and demo work. Rey has also been a great person to work with as he too has been responsive to my questions and has followed up on the work of his crew. I would like to acknowledge the MD Restoration Crew for their great work. Christopher Ruesga who was the restoration technician who cam out to do the mold extraction and demo work. Chris was very polite and professional and he did a great job, he was very respectful to or tenants and took very good care of his entry way and work space, by laying protective plastic on the carpet/flooring so that he would not dirty or scratch the flooring. he then sealed up the room very well so that not only was the room safe, but also the surrounding areas outside of the room were also safe. Once he was done he took care of the work area and traffic areas to ensure all was clean. once the plumbing was fixed, we also used MD Restoration to do the final repairs. I would Like to give a shout outto Anthony Luis who was the Construction Tech. and his crew members for doing a fantastic job, the repair work came out flawless, at the end when I went down to check out the final repairs, I couldn't believe what I saw, looking at the repairs I could not tell where the repairs were done as everything seemed to be a perfect match and the blending of the new into the old was perfect. Again like Chris, Anthony was sure to lay down flooring protective material on the entry ways and work areas to keep the area clean, he and his crew did a fantastic job. Before they left they ensured that the areas thy walked and worked were all cleaned up and spotless. Our tenants were also very, very happy with not only the fantastic work MD Restoration did, but also by how great they were as individuals. I want to give a shout out to Brandy Sacro as well who is the Constructions Superintendent, she kept me updated daily and always sent me pics of what was done each day to keep me posted on what was going on. I will say this, MD Restorations made this entire process for me so easy and worry free, this is the first time I had to deal with something like this and at first I had a lot of questions and worries as I didn't know what to expect, But they quickly put me to ease. I would highly recommend MD Restoration to anyone!! Mahalo to the entire MD Restoration Team for doing such an amazing job!! read more

A few months ago I contacted them for mitigation and repair due to heavy rains we had on Oahu. While their initial response was timely, I have not heard from them since. I made multiple calls, texts, and emails to the assigned project manager, B.N., as well as the company. To date, I have not received a response. Of course this is undesirable, but it's even more frustrating when they identified mold in my baby's bedroom and we've had to move her out for months to be sure she's safe. At the very least, have the professionalism to contact us and tell us you can't get to the job in the timely manner. We wasted months trying with them and had to find another company. I seriously doubt we'll ever make another attempt to work with this "5 star" company again. read more

Almost 3 years later and they still haven't finished what they said they would. The last time I followed up the manager said she was still waiting for the piece to come in...lies. read more

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MD restoration Team is the Best! After such stress and grief from the flooding accident they were so compassionate and Cool. Especially, Yonell ( sorry spelling that wrong?) , What a sweetheart! Marlon and Jake also, and they aresuch hard workers . I highly Recommend MD restoration. They are doing an im outstanding Job!!! read more

My refrigerator leaked and water was coming up through the kitchen flooring. Called MD Restoration and they responded swiftly. Project manager Ren was especially helpful to address any concerns and questions that I had. Mahalo read more

Torrential rain in December from a leaking roof caused ceiling and wall damage to parts of of my living room and a half bath. Paul came out and assessed the damage. He worked together with my homeowners insurance and brought my home back to normal. Demolition was scheduled for 3 day, but only took 2. Jake was very careful with my home while taking out the damaged material. He had it tested for mold and bacteria. Within a few days Garrett, the construction technician arrived to rebuild. Four days were scheduled, Garrett worked long hours and into the night to get this project done in just two days. Excellent workmanship. I am so happy with the results. He cleaned the entire living room floor and did not leave one trace of evidence any work had been done. Recommend MD Restoration! read more

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I had water damage to our condo and Ryan from MD Restoration was recommended by our management office. Ryan was very professional and took care of the Mitigation right away by sending his team. Afterwards, Rudy came to take care of all the carpentry work. Rudy was very professional and courteous and did a great job. He was skilled and very neat. Thank you everyone and I highly recommend MD Restoration. read more

Just giving a shout out to Russell and Mark, who recently did carpet and couch upholstery cleanings for us. They were professional, polite, and efficient, and did a great job! We really appreciated that they called before heading over, and answered all our questions. Absolutely would work with them again. read more

MD Restoration was called to handle mitigating the water damage caused by a burst pipe at my parent's home. Things were taken care of promptly, with great service. During the repair process, Anthony did an awesome job with the drywall work. It looks great, like nothing ever happened! Rudy did excellent work with the flooring installation! It's absolutely beautiful! read more

This review is for Yonell, She was assisted with 3 other guys on the 1st day at our Condominium due to a Water Leak. She then came back the next 3 days Alone by herself to handle this big job. I Commend her for her positivity and her knowledge on how this issue was gonna be resolved. She got to work and handle it despite being a 1 WOMEN crew. She is a great Asset to MD restoration and it goes to show NOT only men can do this job! Mahalo for your hardwork. read more

MD Restoration - MD Restoration - General Contractors Near Me - Honolulu, Hawaii

When my water heater broke, my husband called this company. The first few days, two different technicians came, then we had Yonell. She was awesome! She came daily to check out the damage and see what kind of progress there was. She explained in great detail what was going on and she was very punctual! We totally recommend this company and maybe you'll get lucky and have Yonell as your technician too!! read more

Had as great of a experience I could with them while dealing with flood mitigation in the apartment. Technicians were always proactively communicative and kept me in the loop with status updates. A special shout-out to Technician Dee who took care of us daily, monitoring drying progress and making recommendations - always kind, professional, and great to work with. read more

I worked with MD Restoration almost daily, while helping my neighbor whose two-story home flooded. MD Restoration handled emergency water removal over a two-week period. Everyone on the team stood out as being professional, friendly, very knowledgeable and conscientious. All deserve a mention for making an unfortunate event so much easier - thank you Kayson, Andy, Horace, and Yonell, and Ches (hopefully I didn't forget anyone and got their names right!). Ches took care of us most often, normally taking the lead to keep me up to date, explain what they were doing, next steps, and to provide an update on his best estimate of when work might be completed. He, along with all of the team members, really seemed to care about helping us and doing the job right. I'm happy to recommend MD Restoration with this team! Mahalo! read more

Marlon and Yonell are professional, punctual, follow up promptly and get the job done.

We recently had our 3 rooms of white carpet cleaned by Eric and Ryan from MD Restoration. It had been a while since the carpet was last cleaned. Well they did a fantastic job - all bright and white again! We highly recommend the team of Eric and Ryan. read more

Our condo had some water in the walls from the unit above us. I called MD Restoration and they had a technician (Yonell) on site within 45 minutes. Yonell identified the water intrusion and set up a dehumidifier fan to extract the water. Yonell explained the whole process and also took a number of pictures that I can forward to the responsible insurance company. After 3 days Yonell checked the water readings and removed the dehumidifier fan. Yonell did a great job! read more

On April 27, 2022, Anthony Luis from MD Restoration started our office glass window wall restoration. He's very professional and communicates graciously. He worked on the restoration for 3 days. Each day he kept his work area clean and tidy. His workmanship is superb! I took photos before he started. I also took photos at the end of each day. It was amazing to see his precision and superior work. After the restored wood frame work were completed, they painted the inside and outside to perfectly match our current paint colors. The glass window wall looks awesome and no more leaks during the recent high rains. Background & price quote: Our building is old. The entire wall for one office consist entirely of wooden framed glass windows. Over the years, the outside wooden frame of each window deteriorated. During high rains, the water leaked into the office and saturated the carpet. We contacted MD Restoration and 2 other restoration companies. MD Restoration provided quick, prompt, and competitive pricing for this project. Of the 2 other restoration companies, one provided a higher quote. The other company never provided a quote even though they did a site review--they told me after numerous calls asking for the quote that they didn't have the expertise to do this type of restoration work. I highly recommend MD Restoration. I will call them for all our restoration work. Great communication, prompt service, excellent workmanship = worth the $$$. read more

MD Restoration - Total 8 window panels to reframe. Anthony Luis of MD Restoration did a superior job! - General Contractors Near Me - Honolulu, Hawaii

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Huge shout out to Yonell and the EMS crew! They came to help with some water damage in my co-workers office. I would like to thank them for their professionalism and efficiency. Though our company has worked with MD Restoration over the years, this was my first experience with them. Yonell was very knowledgeable and very informative during the process. On a personal note, it isn't often you meet workers who have such a pleasant demeaner and Yonell was the nicest tech I've ever worked with. Thank you for the great service, the great attitude, and please keep smiling. I assist with recruiting for our company and hope to find the same work ethic in them as I saw with all of the techs that came here. 100% would recommend MD Restoration. Mahalo! read more

Dee Has Great Customer Service! Always Making Sure The Job Duties Are Fully Complete And Thank You Dee For Your Great Communication To Your Customers Like Myself! Service Is Amazing! read more

Tony Tibuyen di an awesome job restoring our kitchen to it's original look. At first we didn't know if we would need to replace cabinets, countertops and backsplashes. Tony is an expert. He removed our custom made cabinets and repaired the boxes. He was able to save the counter top and backsplash! Saved us a ton of $$. Thank you Tony! read more

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Md restoration was Great! Both Dee and Horace were very professional and friendly. Thank you for all your help team Md!!

I am a property manager for a unit in an apartment complex. The unit above us had some plumbing issues that resulted in water leaking down into our unit. We called MD Restoration and their response was almost immediate. Their service people are extremely courteous and professional, and are eager to explain the situation in terms that a regular person can comprehend. The drying process is ongoing and so far, the employees that we have interacted with, Blake, AJ, Lance, Bryent and Yonell, have been easy to work with, thorough and efficient in the daily monitoring process. MD Restoration has made an unfortunate situation much easier to deal with. Ginger Leong read more

MD Restoration should receive negative stars not one star. President Steven C. and Rey S. (Production Manager) are the worst non-responsive individuals I have ever known. They do not answer emails nor call you back when leaving numerous messages. I know they both get the emails i'm sending because I have seen on my side they both have "read" them. Wow! Two absolute unprofessional guys getting paid for what? To sit on their behinds to waste customers time; too include my time, my money, and my patience. I suggest taking some time out of your not so busy schedule to get a good look at what these two gentlemen do? Review your email and phone call policies. Does every employee who has email answer and respond to all emails? Do they make call backs to customers who have left messages? In today's world, Superior Customer service is an ABSOLUTE requirement for every business wanting to succeed or excel, Unless this is not what you want. What are you doing Mr. Owner? Take a moment to ask those tough questions to your employees, especially your senior leadership. Who do you have working for you and what their jobs are? Are they doing everything in their job description or just scraping buy to get paid a weekly paycheck? What are you paying these guys to do; not sit on their butts and talk story? Also, you also shouldn't be asking for YELP reviews. Are you desperate for 5-Star Reviews? Maybe clean up your Management Team along with some of your employees. Try to work on getting some quality management and then maybe your results company wide will improve. Communication is key to every business; especially customer service communication. If you can't straighten out your communication problem then Good Luck meeting those higher expectations. I'm writing this on YELP because someone might read this within MD Restoration. Maybe someone can even respond! read more

MD Restoration - No response by MD Restoration. Mold turned worse after waiting for response. Finally went somewhere else. - General Contractors Near Me - Honolulu, Hawaii

I was visiting my sisters place in Waikiki and unfortunately a sprinkler was set off 2 floors above. MD Restoration visited the next day. Yonell explained in detail what was necessary to have the condo dried out as quickly as possible. I felt very comfortable and relieved that the work to be done by MD Restoration will be professional and with attention to detail. They visited every day for 6 days and explained each day what the progress was. I thank Yonell and all the staff for making me feel much better about the situation and confident that they will be able to restore the condo to its original look in a few weeks. Thank you. read more

Last Tuesday night the apartment across from me had a leak, this leak made its way through the hall way to neighboring units, then down a few floors, and still managed to find its way into my apartment. Ultimately this resulted in my place being flooded, save the closet . This is my first experience with the trials of high rise plumbing issues and Yonell (the inspector/technician assigned to my unit) from MD restoration has been informative, thorough and kind. She has made the process of dealing with this unpleasant experience a pleasant one, and that is a unique skill. Thank you Yonell & MD Restoration read more

We've used MD Restoration twice now and we absolutely love them! They have done a fantastic job with our living room carpet which is a high-traffic area and each time it looks good as new! Russall is so kind and gets the job done quickly and efficiently. Plus he really gave special attention to a part of the carpet that our cat had decided she liked better than her litter box. Such a relief to have that cleaned up professionally. Highly recommend! :) read more

My toilet water supply line burst and flooded my house. Yanell came right away and dried everything up. She and Chess came daily to take measurements of the moisture and adjust the drying equipment until everything was good. They did a great job! read more

Earlier today I had the pleasure of meeting Russall and Mark from MD Restoration Hawai'i. They were on time, professional and quite efficient and thorough in their work to clean the carpeting of a one bedroom apartment. The carpet is relatively new, about a year old yet the amount of dirt extracted by looking at the residual water was astounding; it was quite black. Paul, their manager was able to arranged the appointment immediately and he was courteous and professional on scheduling since we were trying to move in a new tenant. As a property manager, we are looking forward to working with MD Restoration more so and request for Russall and Mark when there's a apartment turnover at our property. read more

MD Restoration just completed cleaning of our carpets in a multi story building. They did a wonderful job of removing most if not all of the carpet stains. The techs were absolutely professional, prompt and very courteous and did an excellent job of communicating their progress. To get idea of what they can do, ask them to do a portion of your carpet (this should be free) and you will see a big difference. If you could ask for the team to do a carpet restore, ask for Horace, he was a true professional. read more

I had walked into our office on Monday and came into a soaked carpet that got drenched from a leak from some pipes from our neighbor. I contacted our property manager and he had contracted MD to send someone to help dry out our carpet. They had sent Yonell and she was the best! Super friendly and explained everything that needed to be done I am easy an understandable way. She was also very accommodating and helpful. Definitely would recommend! read more

Ren from MD Restoration was professional, easy to talk to and explained the whole process in easy to understand terms. He is very responsive and answers all our questions. And ladies, he's cute and single too. read more

Ches is awesome! He took the time to answer all my questions and explained what the next steps were. Very professional, friendly and thorough in determining the areas that needed treatment. Couldn't have asked for a better experience. Thank you, Ches! read more

MD Restoration - Yonell (Technician) did an excellent job to check my unit at Kapiolani Residence for the fire that happened last week. I appreciated her great work. read more

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Over several years, I've used MD Restoration several times for routine carpet cleaning and I've been consistently happy with their reliability, professionalism and results. Russell always does a great job! It's great having someone I know I can count on for future needs. read more

Thank you, MD Restoration, for providing exceptional service. Big Mahalo to the restoration crew: Chris R., Jacob R., Justin E. The work in our Art Studio Room was done in a timely manner and with a lot of attention to detail. Aloha, Cathy C (Campus Operations & Safety Coordinator) read more

My neighbor in the unit right above, had a lot of water coming out of his toilet tank which leaked down into my bathroom, one of my bedrooms, and the hallway. I have never experienced any type of water damage before. My neighbor called MD Restoration, and within an hour they came ready to assist. It was very overwhelming for me, but when I spoke to Yonell, she put me at ease and told me what was going to take place. She explained the whole process to me. I would definitely recommend them to my family and friends. I just want to thank the crew that came out to help dry my carpet and walls, especially Yonell and Kason. Mahalo Nui! read more

Great Customer service and quick action. Yonel was amazing from the moment she walked into the condo she took charge, explained everything along the way, and was really reassuring and positive about the outcome. She was meticulous in her assessment of the damage and knew exactly how to mitigate it. I highly recommend MD Restoration if you need quick, professional damage control read more