Great onsite service. Very convenient. Clean and on time. Highly recommended! Pricing was good as…read morewell.

Mr. Garcia was fantastic. His response to my inquiry was prompt and his rate was very reasonable…read more The installation was conducted at my house in a timely manner and after looking at the car you would never have known all the work he did for the remote start installation. My daughter was so happy when she came home and she had a new remote starter installed. I would highly recommend OTS Electronics due to the professionalism and years of experience!

I reached out to Richard for his help in installing a reverse camera for my 2013 mini cooper…read moreclubman s. He was quick in responding and we set up an appointment easily. He showed up on time and explained what he was going to do. We had a small hiccup but Richard was patient and worked out the issue. The final installation is great and I'm very happy with the service. Price is super fair!

Richard did a great job installing aftermarket stereo in my vehicle…read more He did a fast, clean professional job at a very reasonable price in my driveway.

Fast service - 1.5 hrs for windshield and ADAS calibration. The did all insurance paperwork. Coffee…read moreand snacks in the waiting room and cable TV.

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

I've never written a yelp review before but figured this was worth it. Best auto mechanic I've been…read moreto, hands-down. I have an older car (2000) that I use to drive to work to save miles on a new vehicle so I'm trying not to invest too much money in it. After acquiring the vehicle I visited this shop for the first time to have it checked out and mentioned this, expecting an eye roll or some hesitancy if nothing else. The gentleman at the counter didn't hesitate to say "no problem" and that they'd be happy to help. They pointed out a few things that I should keep on my radar but didn't push me to make any major repairs and charged me a fair price for a simple alignment/tire rotation. My second visit was to straighten out the steering after an encounter with a Memorial Drive pot hole and I had the same experience; a good price to get everything straightened out and working safely. It could easily have been an opportunity to get me to sign up for more. A few months later I decided I'd try my hand at some DIY suspension work, which went well but left me in need of another front end alignment, which requires equipment beyond what I have in my garage. Again, they were very pleasant and didn't even blink at my request or push me towards any other repairs/part replacements which I'm sure I'll need in time. That alone is something seemingly rare at most shops, but the rest of the experience couldn't be better either. They've got a good website, you can request appointments online, the staff is friendly, the office is clean and they have a number of surprisingly clean and well-maintained $15/day rental cars to make drop-offs easy and convenient. As someone who knows a bit about cars (enough to be dangerous, at least) I never felt I was being pushed or taken advantage of, which is critical. So repair with confidence! This is a great garage with a trustworthy staff that I wouldn't hesitate to recommend to a friend or family member.

I have had service to several of my vehicles over the years and the team at Professional have…read morealways provided excellent and courteous service at reasonable prices.

These guys rock…read more They were recommended to my wife by a coworker, and we decided to give them a try. I had a quote for work on my Subaru that came in at over $1400 from the dealer; MJ did the work for 900 and did it well. We have had them maintain my wife's 99 Explorer and my 02 Subaru for many years (Until the Explorer rusted out (at 1778,000 miles) and the Subaru got totaled in an accident (at 169,000 miles). Mike & Jimmy were always honest with us about what the vehicles needed, their prices were fair, and they kept the vehicles running in top shape for a good long time. When the Explorer was rusting out, Jimmy called me and told me that before he started doing the big scheduled maintenance I'd brought it in for, he wanted to let me know what else the truck would need. After hearing the list of what was wrong, I asked him what would need to be done to keep the truck running safely while we looked for a new car - he saved us a BUNCH that way, and he kept my wife safe (All he did was to fix the serpentine belt (that was ready to go) and a nearly rusted out brake line). One time I had to have my Subaru's front axles replaced. When I got it back, there was a vibration in the front end. They took the car back in and replaced them again - no charge. But it still vibrated. They took it in again and tried a different brand of replacement axles - and THAT solved the problem - they had been given bad parts by their vendor. BUT... they fixed the problem - at no charge - because these guys stand by their work. Now that I'm looking for a replacement car, and looking at used cars, I brought the cars I was looking at to them to have them checked out - they've kept me from making one bad mistake, they are helping me get out of another one (I DIDN'T have them check one out until after I'd bought it - and their repair quote is helping me invoke the Lemon Aid Law and return the junker) and the third vehicle they looked at, they found four things I'd missed... and the dealer is fixing them before I buy it. Sure, it cost me a few bucks to have them check it over... but it was worth it, and I wish I'd taken the second car to them first, too. My "new" car will be being maintained here at MJ, too - when you've found a great local shop, you stick with it. These guys are honest, competent mechanics and they do damned good work. If your mechanic doesn't seem to be able to get it right, or you're tired of paying dealer rates - give MJ a try. You will NOT be sorry.

My girlfriend went back again to get some exhaust work and her transmission oil changed. They were…read moreable to fit her quickly into their schedule. They called and discussed the work they would do prior to starting anything. And when the work was done, the price was very fair. They also had some other work they would recommend but were not pushy about getting it done. Overall, very fair honest reliable mechanics.