I can't say enough great things about Felicia at Geoffrey's in San Carlos! From the very beginning,…read moreshe has gone above and beyond to make sure my fiancé and I had the absolute best experience while choosing our rings. Her attention to detail, patience, and genuine care truly set her apart. We each now have two rings from Geoffrey's, and we couldn't be happier - not only with the incredible quality, but also with how thoughtfully everything was presented to us. Every visit feels special. The showroom is always spotless and beautifully displayed, and what I appreciate most is that I've never once felt pressured or rushed. Felicia creates such a comfortable, welcoming environment, which is rare and so important, especially when making meaningful purchases like these! We'll absolutely continue coming back to Felicia for all of our future jewelry. She's simply the best!

This place is so amazing. Brought my wedding ring to be resized and a jade ring to be repaired. So…read morekind and knowledgeable. My go-to now for any repair.

I am so grateful to Arnoldis for repairing one of my favorite rings that broke! It took me such a…read morelong time to find somewhere that could help me. I just needed a stone glued back into my ring and they were able to fix it for me for such a low cost. I had another ring I wanted repaired and they were kind enough to look but were honest about it being more trouble that it might be worth. I would highly recommend Arnoldis for any repair! They are so kind and helpful.

I inquired how much it would cost to remove a couple links on my watch. I was quoted around $20 and…read morean ETA of 30m, which is very reasonable given the short notice. Keep in mind, the price may vary depending on your watch and I also requested if it can be cleaned a little, which added to the cost and ETA. Even on the phone Michael was personable and easy to talk to. Overall, I had a great experience and I'm glad to know there are honest folks like him in this trade.

Amazing, amazing, amazing jewelry store. If you're looking to get a custom piece, look no further…read more-- Mansoor is the place to go. I got my wife's engagement ring and wedding band custom made here and the owner (Kimarie) and staff (Adele, Julie) were so helpful in picking out the designs and giving advice and different pointers for the best, timeless, elegant ring. My wife is over the moon with the rings and needless to say, we will be coming back for all of our jewelry needs!

Hii! I came in here today.. gosh a good 6 years after purchasing this beautiful ring. Unfortunately…read morea diamond came out. The representative i'm upset I didn't get her name bit she was very kind and helpful. She took my information, checked out the ring and they can even ship it back to me after the repair! Glad I came in! I also live in Los Angeles now, so i'm very thankful for the accommodation. I'll be back to purchase again! Thanks so much!

My fiancé was looking for a graduation gift for himself and had his eye on a watch. From the moment…read morewe walked in to the moment we left, our experience was outstanding, thanks entirely to Fabian. He was incredibly kind, personable, and knowledgeable, making what could have felt like an intimidating purchase feel comfortable, exciting, and genuinely enjoyable. We found ourselves commenting throughout the day about what a great experience we both had because of him. My fiancé ultimately purchased a watch and a color he hadn't originally considered. To me, that's the mark of a great salesperson, someone who can recognize what truly suits a customer and confidently recommend options they may not have looked at on their own. 10/10 would recommend working with Fabian if you're in the market for a watch. He made the entire experience memorable and special.

My experience at this Rolex boutique was truly exceptional. I honestly can't find enough words to…read moreexpress how amazing Brandon was throughout the entire experience! He helped my husband and I find our DREAM watch and made the entire process of purchasing it so incredibly special. From the moment we walked in, he was warm, welcoming, and genuinely excited to help us. Most importantly, he was extremely patient and took the time to answer every single one of our questions. His smile was contagious, and it was such a great experience connecting with him, especially since we're both from the Bay Area. He made us feel comfortable, valued, and never rushed. When it came time to purchase the watch, he went above and beyond to make sure the moment felt extra special -- something we'll always remember. I've visited many Rolex boutiques, and I can honestly say I have never received service like the service we received here in Palo Alto with Brandon.Hands down, he is the BEST sales associate! I would come back to purchase every watch in the future if I knew Brandon would be the one helping us. 11/10 service! Thank you, Brandon, for making such a special purchase even more memorable. We truly appreciate you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

I can't recommend Giovanna's Fine Jewelry highly enough! My husband and I purchased both our…read moreengagement ring and wedding bands here, and we were thoroughly impressed with both the store and the staff. They have an outstanding selection of high-quality jewelry in a wide range of styles, with options to suit a variety of tastes and budgets. What really stood out to us, though, was the exceptional customer service. The staff were incredibly patient with two very indecisive customers, knowledgeable about their products, and most importantly never pushy. They always made us feel comfortable taking our time and finding exactly what we wanted. They were also wonderfully generous and accommodating. They lent me a gorgeous pair of pearl earrings to wear on my wedding day, which was such a thoughtful gesture. They always greet us warmly when we stop in and have been incredibly flexible and helpful every time we've visited. They even resized my engagement ring multiple times until we got the fit just right, and have cleaned my jewelry more times than I can count because I'm terrible at keeping my rings clean! We've had such a wonderful experience with Giovanna's, and I wouldn't hesitate to recommend them to anyone looking for beautiful jewelry and genuinely outstanding service.

A boutique, fine jewelry store that sits directly on Castro Street in downtown Mountain View…read moreprovides excellent service that is not only professional but knowledgeable and experienced as well. The atmosphere is extremely welcoming and the staff are incredibly friendly. Giovanna knows jewelry and she has an eye for detail. She takes the time to listen to her customers and is always willing to help them create the perfect piece for that special occasion. Plus, she always gives back to her community. Every December, Giovanna partners up with the Mountain View Police Department and holds a Toys For Tots event at her store. She's absolutely wonderful with a heart of gold.

Most beautiful hand wrought unique pieces!!! Great mastery!! One can find Sculptural , delicate…read more,sparkling , mysterious ,....the amazing stones and their presentations are visionary!

If you like creative jewelry design, this is the place. They carry designers from around the…read morecountry and the world. It's not the same stuff you see in most jewelry stores. A range of styles: some pieces delicate, others robust, some modern, some baroque. A mix of metals and stones. Variety of price points from ~$100 to $2000+. There's a lot of stuff in the $100-500 though. The only downside is that if you love something, it's likely to be a unique design so you can't count on it being there if you pass it up and then later decide that you want it.

Wonderful jeweler. Always a pleasure to deal with. Unfortunately this business has been closed for…read morequite some time.

I give only 3 stars to Darren McClungs jewelry store because of Darren himself…read more I was in the store some time ago wearing a beautiful platinum deco bracelet with diamonds and sapphires that was My Moms. He looks at it and then says to me that it's only a B+ version of that kind of estate jewelry! Not only was he incredibly rude but he made me not want to spend my hard-earned money with someone with such an outrageous and arrogant attitude. However I will give five stars to the array of gorgeous jewelry that he has in his store. He has some stunning and very unusual pieces to sell and yes as another reviewer mentioned his prices are extremely high. But that is true of all jewelry stores that carry really nice pieces.

Really helpful sales folks helped me pick out a tennis bracket for my gfs bday. She loved it--will…read morebe back for other items in the future.

I want to start by acknowledging the front room staff at the Stanford location, who have been…read morewonderful. I've visited a few times, initially shopping for my best friend's engagement ring with a very kind gentleman. More recently, my boyfriend and I dropped in and worked with a fantastic, easy-going woman with long braids. She helped ease my nerves, let us try on settings, noted our preference for a ~2-carat round or oval diamond, and helped us book an appointment for a week later so the right stones could be brought in. We were incredibly excited to come back to design my own ring. However, things felt off from the get-go when we got called to remind us of a 6:00 PM appointment, even though we had booked for 5:00 PM yesterday. We assumed it was just an honest mistake, but unfortunately, the appointment itself completely lacked the guidance and warmth we were hoping for. We had narrowed our choices down to two setting styles with 2-3 variations of each, but I was struggling to make a final decision on the band thickness and supporting stones without seeing them paired with an actual ~2-carat stone. Instead of offering professional guidance to help me visualize this, we felt relentlessly pressured to pick a setting right then and there because we "had too many options out." When I explained I needed to see the rock size to decide, she corrected me that "carat is a unit of weight" and pointed out the displays were cubic zirconia. While technically true, it made me feel dismissed rather than helped. When I asked if we could just see a 2-carat stone in the setting to help narrow down the variables, she claimed she wasn't trained to eyeball carat sizes and pushed a plastic sizer on me instead. She later ended up using the plastic sizer herself when I continued to ask for options around 2 carats. When I expressed that the generic settings and plastic sizers weren't helping me visualize the final piece, she apologized, saying, "Sorry we didn't have your setting in your exact size 4." It felt disingenuous and like she was entirely missing the root of my frustration. It felt as though she was overly reliant on a rigid script and needed firm answers, showing total inflexibility and a complete lack of empathy. When we expressed that the appointment wasn't meeting our expectations and wanted to leave, she finally dropped the pressure about the setting and suggested bringing out the actual diamonds we had booked the appointment to see. Things briefly got better as we were finally able to visualize what the diamond would look like on different bands, but the relief was short-lived. She asked my boyfriend how much he wanted to spend. When he explained that his budget was flexible depending on the value and quality of the stone, she seemed frustrated by the lack of a hard number. We suggested finding a range and asked her to filter for the highest caliber cut, color, and clarity. She claimed to do so and quoted us around $2,000, which sounded incredibly low. My boyfriend looked at her computer screen and caught that she hadn't even applied the filters we asked for, which made us feel like we couldn't trust the process. Throughout the appointment, there were so many little comments and remarks that made us feel like she simply did not want to be there. Between that underlying attitude and the complete lack of personalized guidance, I just wanted to get out of the store. Never in my life have I had an experience bad enough to warrant writing a review, but engagement ring shopping is supposed to be a joyful milestone. Instead, we were made to feel like a burden, and it genuinely ruined a special moment for us. We realized we were completely done and left to find another jeweler where we can make our special memories instead.

As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto…read moreabsolutely delivered. David helped me, and I couldn't have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced. What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors' watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology. If you're thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David! Great experience from start to finish. Thank you David.

Horrible customer service, got there no one asked for help, and when I did they were basically…read moremocking me, being rude and straight disrespectful. This place needs better customer care.