This is the first time I came to this place because I am a new Memorialcare patient. I had always used Hoag in the past. I would have given it a 5 stars review but I had a hard time finding this place. There was no visible Memorialcare sign or street number on the outside of the building. I walked all around the buildings in 90 degree heat before I found it. By that time I was late for my appointment. The receptionist was very nice, she offered me a bottle of water, and let me know that Hoag had sent over my previous mammogram already. The technician was very nice too, I had a loop recorder implant and she assured me that it was no problem. She was very careful. It was altogether a nice experience. Please put a sign on the building!! read more

I had such a great experience here. The front desk and the technician were both very pleasant, friendly, and efficient. I was in and out in less than 30mins. read more

Just went to my appointment that I had set up in advance. I got there early because I had to go to work later on, so I thought I'd get a head start on my appointment. They informed me they couldn't tale me until 12:20 (my appointment time) because they were installing something in the mammogram room. No problem because that was my appointment time anyway. So I waited. At 12:35 I was informed it would take another 20 minutes to finish installing whatever it was in the mammogram room. I just don't understand how you could know you had some work to be done in your procedure room and not call patients to change their appointment time. I wasted so much of my day for an appointment when they knew they wouldn't be able to accommodate me at our preset appointment time. If you have a busy day and you're trying to get your mammogram done I would advise you go elsewhere read more

Reception was pleasant and the sign on the entrance said masks suggested but not required. I completed all paperwork and was treated so nicely. When I got into the examination, the tech said, Where's your mask? I replied I won't be wearing one. She went to call someone and I left, got my clothing and exited letting the receptionist know I wouldn't be using Memorial mostly because the mask approach was misleading and the tech was rude. read more

Just got my annual mammogram here this past week. The facility is clean, the front staff was friendly and helpful, and the tech was great. As most women can agree, mammograms are not particularly fun and can seem invasive at times. But my radiologist, Silvia, explained each step and was very patient. The procedure was surprisingly fast and painless. Next year when I have to get my breasts smashed into thin pancakes, I won't mind coming back here. read more

This facility deserves no star to begin with. I have been referred there by my primary care which was part of Memorial care providers for mammogram. While I was making the appointment, I asked them that should I come earlier and I have been told since I am in the system, they have all of my information and I should be fine to come at my appointment time. My appointment was at 8:30, I got there at 8:35. I checked in and I was waiting there patientky till 9:00, then the receptionist called my name and verified my insurance and ID. Then I asked her I need the leave by 9:40 as I have another appointment right after and she told me there is another 2 persons before me. She told me they let people as they come in and I was 5 minutes late and 2 persons checked in before me. It seems that making an appointment several weeks before has no value and they treat people as walk in urgent care. And apparently they overbook their schedule and it is ok people wait for several hours as all matter to them is making money with the least amount of technician with no respesct to people time. The front staff were extremely rude with no manner and sympathy and gave me a card to call scheduling person and offer me to reschedule. I was thinking over my dead body. I will go back to my prior imaging center that I used to go. I had enough. read more

First let me say that I used to like going to the memorial care breast center in barranca Irvine ca. for my yearly Mamogram and I have been having my Mamogram done for years in this location . The staff were always courteous and the place very clean , timing was always on point ! until yesterday 12/14/2020 that I had another app. for my yearly Mamogram. In my past I've had some Benin Lumps removed from my breasts and also had some biopsy done, (about 20-26 years ago.) So while filling the same questioners I asked the receptionist for help on the correct terminology and she kindly did help me. I also could not remember which was done what year but I wrote what I could remember . The technician named Kathy Ha called my name and took me to the changing room , and then to the screening room and in there , she went off on me!!! For a minute I was in shock about what's happening , she said every year you changed your mind and the terminology is all wrong! I said I asked the receptionist for help and she told me this was the right answer but she cut me off and said they are office staff not technician! More she said you don't even know the dates right!! I said it has been too long and I could not remember and she was angrily saying over and over so which is it ? this date or that date? , no you tell me which one is it ?and when I was explaining she said we are not here for diagnosis you tell your doctor those not me !!!! ?! Seriously I was so so upset I'm older and it felt not only so rude but so racist of her to talk to me in that manner! If I was in that room for maybe 20 minutes and she took 18 minutes of it by yelling at me! This lady should not have a job without some training in manners and racial eduction . I could not sleep last night because of her rants at me .. bare in mind I am a teacher and have met all kinds of people and none like this Kathy Ha! Please be aware of her and request someone else for your technician . read more

The front desk staff and the wonderfully kind and efficient technician, made this process (mammogram) so easy. Will definitely use this location every time. Thanks so much! read more

The facility looked sanitary and nice. And that's where the good ends. The receptionist had an appalling attitude and she was extremely rude/condescending. I don't think I've ever met someone who was that crude before. On top of that she was complaining to another coworker about the patients and overall being melodramatic. This has been one of the most disappointing experiences with a receptionist read more

Don't like mammograms. Louise was my technician and was extremely kind and sensitive. Front staff helpful. Maybe 5 minutes wait. Would recommend. read more

This is a nice office and very clean and the staff both front and back are very nice, I had a good experience here. The problem I have had since I was going here is the billing department. Two times they billed me for something that I already paid and I was able to dispute and provide records that it was paid. Now I was just put up for collection February 2021 for something 2 1/2 years ago back in 2018 that I never received a bill for. I always paid at the time of service and now looking back I don't even have the credit card I was using back then making this difficult to dispute. Nice place but save your receipts! read more

This year was my first mammogram so I went in to the office which was very clean and the receptionist explained what she needed so check in was very easy. I was called back and asked to change then was lead into the exam room. All good so far, the tech explained what a mammogram was and what she was going to do. Also since this was my first mammogram they needed to establish a baseline. Again all understandable, during the exam she informed me that I have dense tissue and not to be surprised if I get called back for additional images since they were trying establish what my normal baseline is. I confirmed I understood, changed and went about my day. Not even 2 days later I am called to come back in for those additional images on just one side due to dense tissue. I schedule and return to the facility. I checked in, went to the exam room and explained that they needed to do a 3D scan and I could possible be charged up to $70. I agreed cause they of course said they were trying to get the baseline. The tech explained why the 3D was different and proceeded. I was then lead into another room while the images where reviewed. My mammogram came back completely normal so I thought awesome. Man was I sooooo wrong! Several weeks after my second visit I get a $400 bill from the facility!!!! Which does not tell you what the payment is for just how to pay it. After making a call to have the bill reviewed cause I was not told that the second visit was going to be a diagnostic visit. I got a voicemail stating that the bill is valid cause my chart states I had a anomaly. WHAT! Not once was I told this. I was told dense tissue. BIG Difference, So I left a message for the manager with no call back. I am still trying to get this matter resolved. I have requested my records from the facility due to moving out of state, even if I wasn't moving I wouldn't be going back. I fell mislead and now have the headache of dealing with a bill. read more

Had my mammogram done here last year with no problem and they were nice enough-all went well and I liked the technician. This year I had my mammogram at the end of January. When I realized by the end of February that I had not heard anything about results, I called them on a Friday. They had on their appointment books that I had no showed for my appointment. No--I was there. I signed in on their little iPad. I did the whole routine. I got my little $5 or $10 Target gift card that they give out as a "Yay for you, you did your mammogram". So, the lady I talked to said she would call me back. When I didn't receive the call back, I called once again on a Friday (my day off, which is why I call on Fridays). This time the front office person put me on hold, went to talk to her manager, Cathy, and came back with a message that Cathy would "resolve this next week". So I guess it wasn't something Cathy thought warranted her getting on the phone with me personally to tell me she would look into it. A week goes by and again, no phone call. Once again, I call on Friday and tell front office person the story. She tells me she will personally follow up with Cathy and make sure I get a phone call back Monday. Now, a week later, I still haven't heard anything. It's obvious they totally lost my mammogram, it would be stupid to think they can fix this and magically come up with something they have no idea of where it is, but what I really can't believe is the poor lack of follow through. The customer service is terrible. I am not a hard person to please, a simple admittance that they messed up and an apology would've been all I needed, but apparently that is too much for them to do. read more

I had an annual physicals and my doctor prescribed screening mammogram. I call MemorialCare Breast Center (949-452-7200) and asked them for a quote for cash payment. They told me screening mammogram and 3D tomosynthesis cost total of $215. I schedule the appointment on 11/12/2019 at their Irvine location (4040 Barranca Parkway Suite #110). Before I filled out the paper work, I double checked with the front desk personal is everything included for the procedures for $215. They told me yes, "you are done". I paid by my credit card. Early Dec. 2019, I got a bill of $133 from Breast Care Specialists Medical Group for the Radiologist's interpretation of the imaging study. I called MemorialCare and asked them why they did not inform me of this charge when they quote me initially and why before the procedures when I double checked with them if $215 covers everything, they told me yes. I even called the scheduling phone on Dec. to ask for quote, they still told me $215! I asked them to refund me $66.5 to pay the radiologist (they give me 50% discount). I have called several times, talked to Cindy, patient relationship; Vera, patient financial services; and Anjum, customer service manager. They refuse to give me the refund because I singed a "conditions of admission" - one of conditions is "fees for physician services are billed separately". However, as a patient, I called for quote screening mammogram, I went for screening mammogram, I double checked with the front desk if $215 covers everything (and was told yes). How could I know there is a radiologist involved in screening mammogram?!!! The conditions of admission is long (3 pages). What MemorialCare did is a trap (false advertisement)! read more