I am leaving this review for their staff member named Jess. She went above and beyond to help us…read more We changed our mind during our process and she was so pleasant and patient the whole time.

I have to give big Props to Christopher who was able to help me, Same Day, on some Tuxedo pants I…read moreneeded worked on!

We live in a world where first impressions are important in both our personal and professional…read morelives. As such, wearing clothes that fit you well and represent your personal style is a must. I chose Richards Bespoke to make a suit for my wedding in Spain and they didn't disappoint. I was impressed by the time and attention that was taken to measure me, as correct measurements result in a well fitted suit. Equally, the available fabric selections covers a wide range of colors and textures. There is something for everyone at Richards Bespoke. I was most impressed with Stephen Richards and his desire to provide a memorable experience and a satisfied customer. He listened to my desires and offered suggestions that helped shape my final decisions on fabric, fit, etc. In the end, I received a wonderful bespoke suit and Richards Bespoke has a new customer. I will be back for more items to enhance my wardrobe.

Stephen warned me before I bought my first custom suit from him that I'd never been able to go back…read moreto off-the-rack suits again--a couple suits and sport coats later, I have to say he was right. Everything I've ordered from him fits perfectly and looks amazing. Not only are the suits fantastic, but Stephen goes the extra mile to accommodate his customers. For my first order, he drove to Mississippi to get my measurements; for my second order, he texted tons of pictures of fabrics, liners, and button options and walked through the entire process remotely. Couldn't ask for better customer service.

Great clothes, style and size. All ages with class or wants…read moreto look professional. Thanks

I visited the Cool Springs White House Black Market store today. I purchased a pair of jeans that…read moreshrunk after washing in cold water they were hung to dry. ORTENE was working. She was the RUDEST and a Miss know it all sales person I have ever encountered anywhere in my lifetime. She said I needed a larger, asked me to go in the dressing room to try on the jeans I was returning. I decided it was best to leave the store with my refund in hand. I will never visit the Cool Springs store if she's Working. I've shopped at Green Hills for years without ever a incident. Whatever happened to the customer is always right. All she needed to do was exchange the jeans with the stiff non forgiving waistband. ORTENE!!! YOU WORK AT THE MALL AND YOU EAT AT THE Mall! Check yourself and take your Rude attitude home

management should really do something about the employees gawking at, and whispering about teenage…read moremales that come in to try on tuxes. highly unprofessional and inappropriate. my som said he even heard the guy that was helping him say, "do yall think every guy that comes in here is cute?" which i think instigates their behavior by allowing it to happen. when my younger son needs a tux i'm definitely going to shop around.

Our 3rd time buying a dress here! We have always had great experiences. My daughter was greeted and…read moremeasured. She left happy and excited about her prom dress!

While the main floor items and jewelry tend to be overpriced, the sale racks in the back tend to…read moreproduce true gems! I have found certain pieces like Lou & Grey to be super sustainable quality and worthy of the investment. I like the simplicity and professionalism of the pieces I find here. The staff are very helpful and check in with you when you're in the changing room to offer to grab you different sizes as needed.

Clothes are cute, but the customer service is horrible. There was a lady folding sweaters who…read moredidn't acknowledge me. The other workers were socializing with each other, and talking very loudly. The store was a mess.

I'm sure many of us have that pile of clothes that you are meaning to mend - this is the place you…read moretake them!! I have taking Only One Tailoring both hemming and mending and all experiences have been great. The prices are reasonable, the timelines are clearly communicated, and there are reminders to get your things. When you pick them up, you get an opportunity to try on everything first to make sure everything is correct! I will continue to take them all my mending!

Great seamstress with great prices! The appointments are quick and efficient so you aren't wasting…read moreyour time waiting for prolonged periods. She hemmed my wedding dress perfectly and the bustle was beautiful! We'll definitely go to her again for other tailoring needs

Very good at cleaning and pressing! Do the work quickly at reasonable prices!…read moreThey also do alterations very well and a reasonable price! We've tried others and we always come back to Franklin Cleaners! Donna M

Horrible. Been using for years and they just ripped me off…read more Messed up 2 pairs of pants in a hemming job (charged me anyway) and I brought them back to fix and they charged me again and more. I have on several occasions paid these people in advance. Stay away.

Friendly family business where you can chat while you are pinned up. Always great results. Have…read morefollowed this business to each location since they opened in Donelson. Very reasonable prices.

I've had a couple of things done pretty well at Ericka's, but the bad experiences far outweigh the…read moregood. On multiple garments Ive waited on repairs only to come pick them up at the scheduled time and find that they were not complete. This happened with some surgical cuffs on a jacket I needed shortened. When I dropped it off there was no mention that this was not something they could do. I wait for the alterations to be done to come back and see that the sleeve seems were open and I was told they couldn't do the work. It was something they easily could have mentioned the first time I was there. I was refunded my money on this. Most recently was a ridiculous series of going to get shoulders fixed on a sport jacket that were out of whack from the web based manufacturer. I probably went back and forth to Ericka's 6-8 times on this jacket, ordered shoulder pads as directed, and ultimately was told they could not fix the jacket, weeks later. Two other alterations tailors told me on the spot that they couldn't fix the jacket. That's all I can ask for with respect to an unfixable problem. Tell me up front so I don't waste my time and money. Ericka's did offer to split the cost of a new jacket after it had been hurried back together with thread that doesn't match. I will not waste my time here anymore. If they tell you a date your garment will be ready, add a week or two to that and be prepared to be let down.