This towing company doesn't deserve one star. Car was damaged by their driver while being transported, they lied by saying that a muffler and complete pipe underneath car was repaired by a muffler shop. Muffler and complete pipe underneath was placed in the back seat of the car. 1. They installed the same damaged muffler 2. The placed a wire underneath car to hold the pipe up 3. Exhaust fumes now come into the car while driving And he said, do whatever you want, we fixed it. I am a Geico customer and this complaint of their contracted service will damage a car and not fix it. My son's car was towed using AAA service, this towing company is also contracted by AAA. Do not use them. Not a reputable company to cheat and lie. Spread the word read more

We felt so lucky when Alex showed up moments after the accident seeing us stranded at a gas station. After being hit by 2 cars Alex was amazing. He had a tow truck there in about 20 minutes to tow our car to the body shop. He was also very kind and knowledgable and we are appreciative of his warmth and speedy service. Thank you Alex. read more

Booked a day in advance to pick up car from a service center, still had to wait and call again for the dispatch. Otherwise, everything was great. Also the distance was 1.1 miles more than what my insurance covers, so I was charged for 2 miles -- this I guess is the insurance thing and not about this particular towing but just wanted to mention. read more

Tony was really good and helped us out just fine. Was talkative and was also quiet when we fell asleep on our drive to San Jose.

Where do we begin... Well we had a car that was towed from a residential street because a homeowner says their driveway was being block(they had plenty of room but fine) we were able to track down our company vehicle through the chp at this horrible establishment. I contacted the yard and the tow truck driver advised that they don't allow cars to be released at night to call back the following morning. So I did I spoke to a very unprofessional Sam(the dispatcher) and explained to him I was in southern ca but wanted to arrange for my company vehicle to be released. He reluctantly gave me pricing and list of what was needed. The tow itself was almost $400 which is crazy...but what was more crazy when I called back to advise him I couldn't get anyone there today before they closed he advised me that I would me charged more fees for the weekend because they close. Being a business owner myself I asked for the common courtesy to not charge me being that my vehicle was able to be picked up the following day. Sam didn't like that at all and he didn't like that I mentioned I would write a detailed review about him so he threatened to write a review about my company...lol. So to sum it up steer clear of this place if you can. read more

My first experience with Metro Towing. In a nutshell: *Excellent customer service and professional. Thank you for making my hectic morning a little smoother Sam!! read more

First guy came out and was clueless for my Tesla but then Saeed was dispatched and came to the rescue. Very professional, considerate and helpful. He took the time to take extra care for my car. He saved the day. I wasn't going to recommend based on the 1st guy but Saeed turned it around. I will recommend Metro Towing. read more

After waiting for nearly an hour for this tow, the driver was literally two minutes away, then got a phone call and was told sorry never mind this is gonna be a lot longer of a wait, we had to undispatch him to your call and move him over to a more important call. If I could give this company 0 stars I would. Absolutely pathetic read more

We had a problem with our car over 50 miles away from home and I was so happy that when we contacted them! They made us feel a lot better after this unexpected car breakdown! They came in a timely manner, they explained what would be happening and the cost was very reasonable for a far way! Our driver was Alex, and he made the ride so smooth and didn't make us feel like a burden like other towing companies do, calling them made us have such a better experience than how our morning turned out. Thank you Alex, and thank you Metro Towing! HIGHLY recommened!! read more

I locked my keys in my 2004 Toyota Tundra and called Metro Towing. Two guys (Allen + ?) tried to unlock my truck per usual inflatable balloon and long hook for about 10-15 minutes but said my 2004 Toyota had some kind of weird safety device and kept relocking itself so there was nothing they could do and they still charged me full price. I then called a locksmith who came right over and unlocked my truck in at most 3 minutes with same balloon/hook method. We called Metro Towing to dispute but they said they charge because of their "attempt." Needless to say lesson learned with calling tow company instead of locksmith from beginning but really poor business policy by Metro Towing. read more

Driver Rashed Razzada was very knowledgeable, friendly and helpful. Our car had overheated engine issue and it was not safe to drive. We called our insurance company, and they sent Rashed to tow our car home. Rashed came and help us identify the issue. He told us the issue was caused by the engine was out of coolant. Because there was no shop open this late on New Year's day, he taught us how to add coolant when shops opens next day. Also, he drove us home safely. read more

I would give them 0 stars if that was an option! Unprofessional, lied to me and my insurance about being on his way. He didn't know I was speaking to my insurance when he called to ask for the address. Took him 1 hr and 16mins to get to us when my insurance told me it was 46mins. Would of been longer if t wasn't that I called my insurance 5mins after he didn't show up. He arrived in an unprofessional car didn't have anything that said he was with the towing company. Spilled gas all over the side of the car while he was pumping it. And lastly you can not understand a word he was saying, it was very frustrating! read more

I got a flat tire on the freeway. I called Metro towing , was told it would be about 45 minutes. The girl told me I was not in a safe place to change a tire so I would be towed to the next exit. It was 8:30 at night. After waiting the 45 minutes she calls to tell me the guy is on a CHP call and I'll need to call someone else. I was in angry that they made me wait all that time in a "unsafe place" just to cancel. I asked for a recommendation as I am not from that area. She suggested All Star Towing! The one thing that she did right!!! They were amazing!!! read more

Thanks Metro Towing for the quick service. Everything went smooth and the tech who came out was friendly and polite. Hector was his name and he presented himself professionally. read more

I need road side assistance after having 2 flat tires on the highway. Metro towing was dispatched and arrived within the 20 minute ETA. The driver Nasir was courteous and helpful. I was to have the tires chnaged at a tire dealer, but Nasir alerted me to hidden rim damage as well , so I had the car towed to a mechanic instead. He saved me an extra tow. All around good expereince. read more

Called for a tow to remove a abandoned car off my property after discussing with them they said they would send someone. waited all day for no one to show up read more

These guys were great. Came right at the time they promised, picked me and the car up, and delivered the car to the mechanic and even placed it neatly in the parking spot that was designated by the mechanic shop. Fantastic experience on what could be a really difficult situation. read more

Unfortunately my car overhead and I had to call Geico to get me a tow truck to get me and my 15 year old daughter home. We were stuck on the side of the freeway Geico said it would take 45 minutes to show up and they could not get my location fortunately a young man from Metro Towing name Eric called approximately 5 minutes later and ask for our location he used my daughter's iPhone to help locate us because I did not know where we were on the freeway besides South 99 Derek was a very kind young man that got my daughter and myself in the truck to get warm while he loaded the car and got us home safely thank you so much Metro Towing for sending Eric out he did a spectacular job getting the car on the trailer fiends we were on the side of the freeway read more

mr nasir came at my place to replace the battery he was very professional respectfull thank you for your help .

I am so thankful for Tony the driver, and the staff at metro towing! I was in a bind and didn't have my tow key, metro towing has the tools and safe reliable drivers to get the tow done, and that's exactly what they did! They made it happen and for them I am thankful. Thank you TONY and everyone at metro towing I feel relieved and less stressed because car trouble isn't fun. read more

Very expensive charge from 8 mile to Main Street in Stockton $150 that's a town to town price they are waaaay over priced

Jay was one of the most kind tow truck drivers I ever met !!! TRULY an asset to Metro Very Efficient Respond time EXCELLENT

I had a wonderful experience thanks to Tony from Metro Towing. He was very quick to come tow my car after I had called my insurance for road side assistance. He responded to be within a few minutes after I spoke to my road side assistance and arrived sooner then I had been quoted. I directed him to the dealer to drop my car and he was able to assist me and followed up that my car arrived safely. thank you Tony for you quick response time and making sure I reached home safely. read more

Metro Towing was quick to respond to my call, get someone out right away and get the job was done in seconds. The associates were friendly and professional. I will continue my business with them. read more

My family and I were towing our RV when the drivers side rear tire axel bearing froze and caught fire, we were stranded on the side of highway 5 northbound for 6 hours while we waited on the company I relied on for roadside assistance to find a company to provide a low-boy flat bed to get us out of the dangerous position we were in, when I received the final call from my insurance tow company at 6:30pm on a Saturday I was told they had no luck and were unable to help us and that I would need to find a company with the low-boy on my own, I was shocked but had no choice so I made a call to Metro Towing when Sam answered, he was very polite, professional and personable, after a brief conversation and sending him pictures of our trailer he said he would be able to help and that he would call a truck with a low-boy and it would be on site in 90 minutes. Shortly afterwards I received a call from Faisal he also was polite, professional and personable and said he was on his way, he arrived at 7:30pm, while it was a real task to get the RV loaded Faisal absolutely knew his job and was patient with all that was going on with the traffic and being that it was getting dark, once the RV was loaded we were on our way, 100 miles later we were at the tow destination in our home town. In the end Metro Towing rescued us, while they were just doing what they do everyday and were very helpful the main thing that stands out to me are the words polite, professional and personable, thank you Sam and Faisal. read more

I got a flat on my motorcycle, no bike shops were open on Monday so needed a tow to Livermore. Nasir was professional, friendly and handled my bike carefully, a pleasure to work with. I give 5 stars for Nasir, but only 3 stars overall because I was quoted a 30 minute arrival, and despite two follow up calls I waited over 3 hours for the truck to arrive. read more

This company doesn't deserve even one star! DO NOT let this company tow your car. I was in a accident on highway 4 while moving and my car was flipped over. I am pregnant with my first child and so my first priority was to go to the emergency room to check on the baby. In my trunk was Christmas presents and other stuff I had in my room like makeup perfume and clothes. Long story short, my brand new presents were stolen and my makeup was sifted through, and they took all my foundations, mascaras, blush, highlights, bronzers etc were taken. All they left was my lipsticks. I had a huge makeup collection too also very expensive!!! Also they stole my brand new bottle of perfume, and lotion from Victoria Secret that I got for Christmas last year and hadn't used yet but left the used ones. When going to the company about it they said that they would review the film and then call me back. I never got a call back. I called again and the guy who towed my car (who's apparently the supervisor) answered and said that the my trunk was open when he flipped it over and told me I could even ask the CHP on the scene. So I did and got a call back today where the CHP told me that my trunk was closed he believes and if it was open he is responsible for the items and is supposed to throw all the items back in . But how is it that only the NEW gifts in my trunk "fell" out and that the car sifted through the makeup and only through out everything but lipsticks. How is it that none of my old items "fell" out. When I called the supervisor to explain what the CHP said he argued with me saying things like "mam don't make things hard" and concluded our conversation and said good luck proving it, I'll be waiting for the court papers and hung up on me. Mind you, he never denied it and never said those items weren't in there or anything like that. He did keep asking me for a picture of my car flipped over. Although I'm lucky to be alive and walk away from the accident, I can't believe someone would do something like this after this kind of an emergency during the holidays. I hope he's able to sleep at night. read more

Don't have your car towed by them unless your going to follow them in another car and have them take your vehicle somewhere other then there tow yard. They will root your belongings and take what they want and then play stupid or put blame on you, your situation, or anyone but admit to it. Crooks! read more

They told me my wait time was 60 min and didn't get there for two hours. Brought my truck home, was asked to park it in the drive way and they literally left it in the middle of the street. Woke up to cars honking outside for me to come out and see my truck in the middle of the god damn street. read more

It was raining and my windshield was foggy- I drove over a curb and down a muddy embankment, getting myself & my infant stuck in the mud. My husband said it looked like it would be impossible for them to tow me out of where I had lodged myself. Metro Tow did a great job and was able to get us out of this bind with no additional damage, aside from what I had caused during my bonehead move. I really appreciated the tow truck driver- I was so shell shocked I never got his name- he worked hard, did a great job and was very nice to my husband and I. I'm beyond grateful to them- it was one of the worst nights I've ever had, and now I'm home with my baby, myself and car all in one piece. read more

HORRIBLE SERVICE! Worst I've ever had, came down to CA for vacation and my car broke down. Called them for a tow driver ripped my rear bumper off while pulling it up, said it'll pop back together. Climbed in the truck and it was a pigsty! Driver smoked up a storm and I have asthma when I asked him to stopped he just laughed at me. When we got to the drop destination I asked him what he was gonna do to fix my bumper, he jumped in his truck and took off! Horrible service. I would never ever call them, or recommended them to tow ANY CAR! read more

I used AAA and got this place. They have good customer service until something goes wrong then it's your fault. I had my car towed to my mechanic because of a starting issue. After it was dropped off my front wheels weren't straight any more. I asked the driver what happen to my car and he said nothing was wrong. It was obvious something was wrong when one tire was straight and the other was pointing a different direction. I asked him what I should do about this and he told me to call AAA. I then reported it to AAA and they advised that they pride themselves in using respectable and honest companies and that it was recommended that the complaint was taken to the tow service and they should be able to help you out. The key work was should, but in the case it wasn't. I spoke with a gentleman by the name of "Q" or "Que". I explained the situation and he quickly said we did everything right. I was trying to explain to him that the car's wheels were straight when it was picked up and now they are not. He then said what did he do wrong. It was like talking to a wall. He then implied that the reason for the tow was probably for the crooked wheel, even though I reported the car to AAA to not start due to possible electrical issues. He told me that they did everything right and he didn't know what else to tell me. This was the last thing anyone wants to hear. You need a tow to get your car fix for 1 reason and not any additional issues caused by a tow. I spoke with my mechanic and he confirmed that somethings was hooked to the tie rod which was next to the control arm which appeared to be used to pull the car up to the flatbed. I'm not an expert in cars but I'm sure this tie rod is not anyway connected to the starter motor which was the reason why my car wasn't starting. Metro towing may tell you different since they have a totally different thought process. I reported the whole event to AAA and hopefully they have more sense and customer service that metro towing lacks when something is done wrong. So if you want to take your chances go for it. But if shit hits the fan I hope you get better service than I did. read more

Metro Towing - There nice work others call damage. - Towing Near Me - Tracy, California

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I was stranded last night in Pleasanton after a tire blowout on 680. None of the local tow companies that AAA called would take me back home to Campbell. Metro Towing came through and got me back home safe and sound last night. My driver was fantastic, so nice-I wish I remembered his name-anyways I highly recommend this incredibly professional family owned business if you ever need a tow! read more

Very unprofessional. Only wanted a jump start and the driver connected the cables backwards and fried my alternator. Instead of offering to have it fixed, they wanted to charge me for the repairs and for the tow. I will never call these guys again. Save yourself the time and your money and call a more professional company!! read more

It's bad enough you need a tow, but when the guys shows up and is so nice...it makes this entire experience better! Thanks Sam, you're wonderful! Thank you! Terri read more

First time having to use a towing service and I was lucky enough to find these guys! Great and speedy service. Accommodated my need for a ride back home and with a great price. If I'm ever in a bind or anyone I know is, I'll definitely use these guys again!! read more

I was out of town and needed a tow....my car was All Wheel Drive and they used a regular tow truck instead of a flat bed....every light on my dash is on, and now my car is making a humming noise when I drive it...stay away from this poorly untrained , and under qualified establishment !!! I'd give zero stars if I could!! read more

Horrible customer service and the truck they picked me up in was dirty and smelled really bad. Driver was also rude and unprofessional

Tony from Metro Towing was dispatched by Geico with whom I have roadside assistance. He was on-site in Oakdale within 45 minutes on a Sunday evening, which was better than the 60 minutes I was quoted. He very quickly and safely got my car up onto his flatbed and took it to the Porsche dealership in Livermore where it arrived safely. Thank you! read more

Thank you, Metro Towing, for making my first motorcycle towing a good customer experience. You accurately predicted the time it would take you to get to the spot I was stranded, and kept that estimate to the point. Loading up the bike was easy and no hassle for me. Your driver was one of the best motorists on a public road in America I have come across, courteous, anticipating, predictable, safe. My bike and I felt in good hands. read more