I brought in two vintage skirts to be tailored. I've used them many times before and have always had excellent service. When I picked up the skirts, the alterations weren't exactly what I expected--elastic waistbands on vintage pieces can be tricky, and the result didn't quite match the original look. When I spoke with the owner, he handled the situation with genuine care and professionalism. He listened, was proactive about trying to fix the issue, and clearly wanted to make things right. While the final result still wasn't exactly what I had envisioned, he provided a full refund for the tailoring and was very thoughtful and apologetic. That level of accountability and customer care is rare these days, and it's the reason I'll continue bringing my business to Metropolitan Cleaners. read more

I very rarely dry clean things, but a suit jacket or a winter coat or an occasion gown pop up from time to time in need of a clean, and Metripolitan is my neighborhood go-to! You're in a rush? Talk to them! Tough stain? Talk to them! Just so helpful and flexible, the team wants your business and even more importantly seems to really want to create relationships and return customers, which is so appreciated these days! Prices are fairly average for dry cleaning on the Westside, but the personal care in the service is what keeps me coming back. read more

I came here for a simple sweater repair and dry cleaning; quick turnaround and friendly folks!

Seemed decent, but all dry cleaners are expensive now and that was with the first timer discount.

I was pretty disappointed in the quality of dry cleaning I was provided here. I got a wool blanket cleaned and it came back with random debris in it :( read more

Metropolitan Cleaners - Sewing & Alterations Near Me - Santa Monica, California

I was thrilled to discover this place! The work is top-notch, efficient, fast, and the customer service is friendly. If you need something altered, this is the place to go. I desperately needed to get a vintage jacket altered, and the value of the finished product was incredible. read more

Super great service and nice people. I didn't know the difference between dry cleaning and wash cleaning for men's shirts. They explained very kindly and all shirts came out nicely and on time. Parking is so easy and I see they have a lot of royal customers which is good sign. read more

Metropolitan Cleaners - Outside of the store. - Sewing & Alterations Near Me - Santa Monica, California

I'm a fan of family owned business and have been using Metropolitan Cleaners for years. Even during the pandemic I made sure to keep bringing my business to them. Recently I brought a leather jacket to be cleaned. When I got it back, it was ruined. They offered to try to fix it and when I returned again, they confirmed it was ruined. They showed me some fuzzy pictures to show me it was ruined when I dropped it off (not the case, it was not ruined). Best part of the story, they told me that they took pictures in advance because they knew it would get ruined in the cleaning process and wanted me to see. So I asked if they knew the cleaning would ruin it, why didn't they tell me and not clean it. They said that was a good idea and should have done it. So they offered to refund the cost of what I paid to clean it (via store credits). Anyway, they are good overall but beware of leather cleaning and false promises. read more

This is the best cleaners in town as well as tailoring and any altering you may have. Everyone is courteous and so nice. The tailor completely altered a designer suit for me and it was just spectacular. The pace is the best. Mimi M read more

Absolutely amazing, family run business which always delivers incredible service from impeccable tailoring, dry cleaning and fluff and fold. Owner Benny, and his beautiful family always impress with consistently impeccable service. Thanks for being an incredible tradition in our community. read more

Been aces for years. They always with care. I've been impressed. I wish they offered more customer rewards or something of that nature but that doesn't take away from their quality service. read more

Great cleaning, fast service, prices could be better, but makes sense for the location.

I was in the market for a new dry cleaner and after a lot of research I decided to try metropolitan cleaner. The staff I spoke with were incredibly kind. I brought in a duvet cover to be washed for the first time, and this was back in July. Fast forward to last night (October 25) I finally remove my duvet from the wrapping/hanger and I notice this giant, unsightly stain on my white comforter. It almost looks like someone set a coffee pot on my duvet cover. I was extremely disappointed and upset. Giving 2 stars because the staff I worked with was friendly, but overall pretty upset that my duvet cover is ruined leading to an overall bad experience read more

Metropolitan Cleaners - My ruined duvet - Sewing & Alterations Near Me - Santa Monica, California

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I've been taking my dry cleaning here for about a year. Staff is always quick and friendly. The turn-around time for the cleaning is reasonable, and my clothes always smell fresh and are wrinkle free when I receive them. For me they've cleaned pure leather, silk, and denim with no issues. read more

Unfortunately they destroyed my favorite hat. I brought it here to be cleaned and it came back disfigured. The brim which was flat became completely ridged with large lines in it. I brought it back, they tried again- it looks a little better but still ruined. It was an expensive hat that I loved so I was bummed about this. I also took a shirt here to be cleaned and to have a button repaired. I finally went to wear it and they never bothered to repair the button, but charged for it. I wouldn't return here and don't recommend bringing hats here. I wish they would have been honest upfront that it wasn't their forte instead of ruining the hat. Oh well. It is only a material possession but I still wanted to communicate this. read more

The parking is great. They usually have some spots metered spots near the side but also have parking in front. I was pretty unimpressed at first. I dropped off a dress here that had makeup on it. They gave it back to me with makeup still on it. I pointed it out, the guy took it to the back for a minute and brought it out perfect. I came here for a couple more things. They were honest about how long it would take to clean a certain item, which I appreciated. (I was hoping to get it back by the next day. But due to the severity of the problem it would take longer...) Also, I had them clean some spots on a top and when I picked it up I was told they couldn't take out the spots (they were burned or something. The material had faded away and the backing that was showing were the spots I was seeing.) I was still charged for the cleaning even though i wasn't asked if I still wanted to clean it if they couldn't fix the spots. Needless to say the shirt is trash. They did a great job on my other things. So, very hit or miss. read more

Metropolitan Cleaners - Sewing & Alterations Near Me - Santa Monica, California

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Best dry cleaning ever. Im extremely satisfied with their service. All the staff always have a warm, welcoming, and positive attitude towards the customers. They are very polite and respectful. I have been going there for years and I definitely recommend it to everyone!!! read more

I must say Benny & the team treat every garment at this location as it was theirs. They clean, they sew, they treat you as family. This is the best cleaners in Santa Monica hands down!! Most importantly you can easily park for a quick drop off or pick up. I encourage everyone to check this place out when in need. read more

Metropolitan Cleaners - The best dry cleaning in Santa Monica!!! Everyone treats your clothes as it's theirs. - Sewing & Alterations Near Me - Santa Monica, California

I had been going there for years, without looking closely at the charges. When I began to pay attention, I found overcharges for things not part of my order-pillow shams which are more expensive than pillow cases, charges for credit cards instead of cash which they do not disclose before hand, charges for dry cleaning which was clearly not done, but the person there insisted it was when the item was still dirty, shoddy repairs and alterations, and iron scorch marks on sheets- I really want to support neighborhood businesses but I would never go there again. read more

I needed my work clothes dry cleaned ASAP and I was so blessed to have by accident called "Metropolitan Cleaners". Everyone else was closed on Sunday near Ocean Park, Santa Monica however Benny answered Phone and since it was my first visit he offered 30% off so I brought a bundle with no expectations. Unbelievable pick up today! Stains gone , price is right and to top it off kind Thank you Mr Benny I'm so excited I have a new high end dry cleaners at a budget price. Bless you for being such an amazing essential worker. Be safe. read more

Metropolitan Cleaners - Great work! All my Stains Gone. #1 Cleaners - Sewing & Alterations Near Me - Santa Monica, California

We love our cleaners! We've been using Metropolitan Cleaners for years. We love Benny and his team. Our clothes are always perfect when we pick them up. They're timely and thorough. Alterations have also been perfect. We can't recommend them highly enough! - Amy and Alan read more

so I decided to drop off my old Uggs at this place hoping they can bring'em back to life since they looked pretty used now. Since the holidays are around the block, I was really looking forward to have them ready instead of buying a new pair. When I picked them up, I was really impressed by the job this guys did on my Uggs. They don't look new but still, they look way better than before. I'm really pleased with the results & would love to recommend their service, specially on boots! Thank you & happy holidays! read more

Metropolitan Cleaners - Sewing & Alterations Near Me - Santa Monica, California

I went in recently to pick up my laundry. I was early but took a chance it might be ready. Benny told me it was being folded and almost ready. I told him I would wait in my car for a few and come back. I was sitting in my car, checking my phone when Benny knocked on my window. He brought my clean laundry out to me with the credit card machine. He placed to bag in my car, I swiped my card and was on my way! Service and a smile! Thanks Benny! read more

We are going through a house remodel with a 9 month old baby and had an anticipated week that we would be living without a washer/dryer so we rationed our clothing as such. One week turned into 10 days and then we were told at 3pm on day 10 that in fact it would be another week until they'd be installed. I briefly considered hand washing a weeks's worth of clothes for 3 people or trying to entertain the baby at a laundromat for a couple of hours but landed on seeking out a wash and fold place with FAST turnaround. Metropolitan was the 3rd company I called and the only one that could offer faster than 24 hour turnaround time. Sold! I was desperate - my son was down to his last onesie and my husband needed work clothes for the next day. I dropped 2 loads of laundry off around 4pm and they said it could be picked up 7am next day. Everyone working there was very nice, the clothes got cleaned and I could stop panicking. I didn't ask what the rush charge was when dropping off so I almost choked when at pick up when I found out 2 loads cost $60. In hind sight I probably could have purchased a pack of onesies for the kid, undies for the adults, and a brand new bath towel at target for less to get us through the week. But like I said, I was desperate, they were there for me in my time of need and did exactly what I asked of them. Great service. read more

I used to be such a fan of this place, until the last two times I've been here. I brought my sons prom jacket here and the alterations destroyed his coat then I brought another coat in giving them Another chance and for over a month, the owner gave me the run around and couldn't locate the jacket. Which I still am waiting for him to "find". Excuse after excuse. Bad business. read more

Garbage. After reading all the positive yelp reviews, I dropped off 3 button ups for a dry clean here.. Got home and began folding my shirts for travel to find that all 3 had stains still very clearly visible...armpits, food.. If I needed my shirts ironed I would've dropped them off at my mom's house.. To add, one had incurred visible damage to it with loose threads hanging from the base. A shirt that had been worn once. Only reason I will go back here is for a full refund when I get back to LA... read more

Metropolitan Cleaners - Stains left by "dry cleaning" - damage to shirt and loose threads not shown. - Sewing & Alterations Near Me - Santa Monica, California

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I love this place! It's the best place on the Westside to have your clothing dry cleaned or tailored. First of all, the service is top notch. I was helped by Benny both times and he is so friendly and helpful in every way possible. I honestly think he's the nicest person I've ever met at a dry cleaners or tailor shop. I came here to have an evening gown I bought for a wedding tailored and I was floored by the final product. It was perfectly even all the way around. I came in on my lunch break and tried on the dress with the heels I was wearing for the wedding. Benny helped me figure out how long I wanted it to be and took the time to measure it perfectly. Even when I wanted to have too much of the dress taken off he gave me his honest advice and I trusted him. I dropped my dress off on a Monday that I needed ready by Saturday. I was shocked when the dress was already done by Wednesday in time for the wedding. They even told me that if I didn't like the length when I came in on Wednesday that they would fix it and have it ready by Friday. Little did I know there was no need for that. I came in on Wednesday to see the final product and I was floored. I couldn't stop staring at the dress in the mirror. It was hemmed exactly how I imagined it. It was long enough to have a classy ball gown look and left enough room for me to dance and walk around in it. I was so happy. The best thing about this place is how reasonable the pricing is. I was able to have an amazing dress to wear for a wedding without having it cost an arm and a leg. I am honestly recommending this place to all of my friends in the area. I will be coming back here any time I need something dry cleaned or tailored again. read more

Metropolitan Cleaners - The final product of the dress I had hemmed here. It's the perfect length! - Sewing & Alterations Near Me - Santa Monica, California

I had ink bleed on to my friends luxury bedding while staying in her guest house. I was panicked that it wouldn't come out but they got! Cheaper than replacing it all for sure, but I've taken other things their and think they are on the higher side of the pricing. read more

I bought new curtains- 4 looong panels, and brought them in for pressing only. (I actually had tried myself but couldn't get the wrinkles out easily.). Turned out it had to be done by hand by them, too, as there is no pressing machine. We agreed on a price and they were done perfectly and on the same day. Very pleased. read more

Had a great experience! They did a wonderful job tailoring multiple items for me. I would say pricing is standard or a little over standard, but they do really great work. Friendly staff and clean facility read more

These are kind people I am about to use them for the first time but I was blown away by Abby and Benny and Hayden. Pure magic read more

All I can say it I love this place. The employees are helpful and responsive. My clothes have always been ready and available on the dates assigned for pick-up. read more

High quality and detail-oriented work. I had a fancy skirt with oil stains and needed to be cleaned. Ben examined the skirt very closely and marked the spots that needed cleaning. I received it looking better than when I first bought it! I 100% recommend this place! read more

Metropolitan Cleaners - Sewing & Alterations Near Me - Santa Monica, California

I gave them a dress for dry cleaning and asked them that I'm not in a rush and asked for the price. They said $19 which is very decent. When I picked it up they told me $22. Still is a good price but I told them that they gave me a difference price and he wrote it in the system. She didn't accept. When I came home I saw that the tiny food stain on the dress was still on there. read more

This is my local place! I just got some shoes cleaned and other shirts - they look great! Esther helped me out and is very kind & really wanted to make sure my clothes looked the way I wanted. Everyone who works there is always friendly, including the owner of course, who I've met a couple times. See ya next time read more

This is a fabulous place that is friendly, affordable, gives great service, and gets things done in a very timely way. They go out of their way to accommodate you. Bennie, the owner, is the best! I'm so glad that I found this gem! read more

This is by far the worst experience I have ever had taking in a duvet for a stain and press. First of all, I took in a brand new duvet to get cleaned b/c of a fresh stain trusting it will be in good hands. Leave for about 4 days and come back to a huge hole and several other small holes surrounding it. After several attempts to get my money back I was told to come back and speak to the Manager/owner. Not only was he misogynistic and extremely rude, he then became increasingly incomprehensible every time he tried to defend himself whenever I would bring up an explanation about the holes. The more I brought up compensation for the holes, the louder and angrier he became. As a woman I am deeply disturbed by this mans unprofessional and neurotic behavior. As he knows, his company is responsible for any damages to personal property that wasn't currently damaged. I think that's what upset him the most. That or the mere fact that I would not stand down to full grown man yelling at me. After 15 min of talking down to me and defending himself, he then agreed to pay not even half of what the duvet was worth. Not worth the headache coming back. Would still not own up to the holes ! If there is any response to this review ( which I doubt bc this is an unprofessional company) just know it's to cover up or lie about what actually went down. DO NOT COME HERE. There are by far better and even more affordable places without angry owners. TRUST. Go to the ones on marina del Rey. read more

Metropolitan Cleaners - Duvet-with holes they created. - Sewing & Alterations Near Me - Santa Monica, California

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Love these guys and gals! This was my 3rd visit and I'm very happy with how the team takes care of our down jackets and fancy shirts. Benny and his crew are running a great spot with fast turnaround time. Be sure to pay them a visit if you live in the area. read more

First time going to them, thought I'd try them out since they have good reviews. There's also a Yelp promotion giving new customers 35% off. And since I'm a new customer I thought great! However, when I brought it up dropping off my items, I got some BS excuse about needing to bring in 5 or more items in order to claim the discount. Sounds fishy as hell to be honest as there's no mention of that ANYWHERE. That's a damn clear example of false advertising right there. So yeah, don't go in thinking there's a sweet 35% discount cause they ain't gonna give it to you lol Probably won't use them again after this..thanks. read more

I have a small baby and all my white t-shirts had stains on them . I couldn't get it off with regular detergent. Metropolitan Had my white t-shirts whitened and they all look brand new again!! They are the best!! Great service and the guy who runs it is super sweet!! Way to go Metropolitan cleaners ! read more