Miguel R. was amazing. He came back same day when our unit shut off. It was a tricky issue, at the end of his workday, and he wasn't leaving until solved. His genuine care for solving a customer problem and not just treating our service like a task at the end of his day was appreciated and admirable. Truly a wonderful technician, and believe me we've had many over the years. Thank you! read more

great service! Cris provided quick and efficient service and provide clear next steps for our AC units, Ducts and cleaning!

I needed some electrical work and called Michael & Son. They were very friendly and prompt in scheduling someone to come out the same day. Travis arrived within a few hours of my initial call, diagnosed the problem and offered a solution. He replaced 2 outlets which had been clearly wired in a hurry when my house was built and also replaced a breaker switch at my breaker box. He was very courteous, professional and knowledgeable. I am happy to have found a reputable company that I can trust and I will definitely use them again if I need electrical, plumbing or HVAC work in the future. Travis was awesome! read more

Twice now they called me a liar! once the tech used my hose and damaged it, and then told his manager that he brought the hose, so they didn't have to replace it. Currently, the regional manager told me that they are not responsible for my vapor barrier or the mold because it was never listed on the invoice. Unbelievable way to treat customers who have spent well over $20,000 with them. Own up to your mistakes Michael & Sons! read more

Our technician, Peter, did a phenomenal job repairing our toilet issue. He was timely, polite, informative and an overall pleasant guy. We would recommend Michael & Son and especially Peter. I will specifically ask for him, if any future plumbing issues arise. read more

Very disappointed with Michael & Sons HVAC. They gave me three quotes to do ductwork replacement and put down a new vapor barrier and clean the subflooring and set up fans to dry. In the process of sending me the bids to approve via email Michael & Sons Raleigh manager showed me the discount price if I would sign up for the $189 yearly maintenance agreement. I sent a text to the manager asking him to sign me up for the yearly service then and to please refigure my bids showing the discounts Michael & Sons promised. I said as soon as he sent the new paperwork...totalling many thousands of dollars...I would sign it and get on the schedule. Then the local manager called me and cancelled the whole job! After we had told two other HVAC companies that we were going with Michael & Sons...Just because I wanted the discount they promised me in an email I have kept as proof. VERY RUDE!!! Very arrogant. Argumentative attitude. We had made plans and everything...Now Michael and Sons wasted two weeks of my time and we have to start all over again! read more

Joe and Anthony were great. I had an ongoing electrical issue which was very complex. they arrived on time and quickly diagnosed the suspected issue. They were knowledgeable and professional. Although this issue may continue, they advised me of possible problems and potential remedies. I highly recommend Michael and Son for any electrical problem. read more

This company has serviced my house three or four times. And each time they have been completely honest. I did get a second opinion the first time and a different company told me the same thing Michael & Son told me. So I ended up calling them back out to do the work for me. They clean up behind themselves, and wear booties in your house. If I could give this company 10 stars I would. read more

Michael and Son's technician was very nice and respectful. However, after checking things out, he said he couldn't hear the motor and the entire unit most likely needed to be replaced to the tune of $600+ dollars. He said many units have a kill switch but mine didn't so the motor was probably burnt out. Because I believe in checking things out myself, I got under the sink to double check what he was saying and found the kill switch & pressed it. Surprise! Motor works. It just needed a quick cleaning. So he got a vacuum cleaner, spent 15 mins vacuuming and it cost me $250. BTW, the disposal he was going to use to replace mine was between $115 -$130 at Home Depot or Amazon but I was going to have to pay more than $300 for it. When I called the company and explained it only took 15 minutes they said it's charged by the job not by the hour. Bottom line, he was nice but either lied to up sell me or didn't do a very good job looking for a disposal switch and me, the non- plumber, had to find it and take things in my own hands in order to not get ripped off. Tired of overpriced services & having to be hyper vigilant so as to not be taken for a ride. read more

I called Michael & Son as one of the heating elements failed in my electric hot water heater. I told them this was the case when I called. I normally would fix this myself but could not due to recent hip surgery. They sent a nice young mam (Josh) who informed me what I already knew (failed element). They would not replace it due to age of unit and then quoted over $3000 for a new unit. I can buy a 10 or 12 year unit for under $1000. So I essentially wasted $74 to learn what I already knew. This company in my opinion is predatory and unscrupulous! I hate getting ripped off. Stay away!! read more

Excellent technician and very professional. He was informative and explained everything he inspected. Installed a disposal also for me while he was here which saved me from that struggle. Great guy. read more

We had an issue with our units that were installed by M&S back in 2020. The heat went completely out. They scheduled an appointment & came out same day. The part needed was only available 3 hours from me. They ordered the part and scheduled a time for the next morning. They tried to find a temporary solution as well. We had an issue with a breaker (unrelated to the HVAC) that was tripped during the appointment (we didn't know until that evening) and they sent a technician out in the middle of the night to be sure it wasn't a bigger issue. I will always recommend them for their technicians honesty, promptness, and professionalism. read more

HVAC unit not working so I called on Thursday for repair. I have always used Michael and Sons for repairs, expensive but always quick and reliable. Technicians arrived Friday and made quick diagnosis. New motor fan needed. Easy repair is what I was told. 4 hours later at 6:00 not working because of electrical issue they couldn't bypass. Part had to be ordered and everything was closed until Monday. I understand that but surely someone could have let me know what was going on for the easy repair. Obviously they knew before six there were issues but no one let me know. So no heat for my downstairs on a night when its going to be 20 degrees and no possible resolution until Monday. Scrambling to buy space heaters. Sent an email to to Michael and Sons with my complaints about lack of communication and got into an email debate with Maurice N. Terrible customer service skills. read more

I've been a customer of Michael and sons for quite some time now. They are very prompt but have always been expensive which I understood and was fine with. But, today I had a plumbing appt to fix a running toilet upstairs and the technician had to use a power saw to cut the water supply line connector off because it was old. After about an hour or so after the technician left after finishing I noticed a stain on our downstairs ceiling. I went upstairs and noticed that the toilet was now leaking pretty severely out of the rear. I call michael and son and they sent a plumber out within a couple of hours which was great. Until the plumber advised me that it was going to cost close to $1,000 to fix the problem and the previous technician didn't cause the issue. Which I found pretty alarming and confusing as the issue only occurred immediately after the tech left. Needless to say I've gotten my homeowners insurance involved and once this is handled I will never use Michael and sons again. read more

Ridiculously over priced. Charged almost $900 to clear out a clog in the main drain. In the past I have paid others a couple hundred dollars to correct. When agreeing to pay I understood it not only cleared the clog but fully clear the pipes out so I thought it would be worth it. Clog ended up being in a single spot about 2 feet down. Took them all of 10 seconds to clear it. Not exaggerating the time unfortunately. Took them longer to put their equipment away. Then he wanted to charge another $1700 to remove roots from the pipe. When I asked what the $900 was for guy said just to clear the clog and nothing else. Needless to say I declined anymore work from them. After the tech left went inside and flushed the toilet only to find the issue was not fixed, the drain was still clogged. When I called the tech back and explained the issue was not fixed he was very short and rude, saying needed to pay for the full repair. After challenging that the work I paid for of clearing the clog was not completed, he very disgruntly came back to clear the other direction of the drain which took another 10 seconds to complete. Guy didn't even came back to the door to say it was finally fixed, he called from his truck - very unprofessional. Strongly recommend avoiding. Either rent a drain cleaner for $60 at Home Depot to resolve the clog on your own and/or sign up for Duke Energys prevented sewer repair plan for only $6.99 per month. If you must hire someone, save yourself a lot of money and go elsewhere. read more

To start out I truely believe this company is purely about making money and will cheat and scam you to get it. We have had many bad experiences with this company out of necessity of our warranty with them. We Just had our, under warranty, AC unit serviced by them and the new part is going to take 5-7 business days to get. We live in North Carolina and the heat index will be near 100. This is a very large company with resources. Leaving someone to deal with that is unacceptable. I guess overnight delivery is to expensive for them. read more

Had a quote to fix a toilet for over $500 or a new toilet for $1500. It ended up being just a fill value for $10 at lowes. They made me pay $74 just to look at toilet then tell me it would be $500 to fix. Highway robbery! read more

So we had a leaky kitchen faucet. The technician who came out told us that the filter needed replacing and it would be best to replace the whole faucet since parts would be hard to find. Then they had $300 and $600 options for faucets to buy, plus about $300 for installation. I'm very glad I called a different company and had them come out. He fixed my faucet in about 15 minutes by replacing some parts (gaskets I believe but not filters) and charged me $150. He had also quoted me $175 instead of about $300 when I thought I needed faucet installation. Either the tech from this company was incompetent or they were lying to try and get us to pay for a more expensive service. Edit: I emailed Maurice when he replied to this review and he agreed to refund the dispatch fee of $69 that I was charged for their visit. This is great as I'm no longer out that money for an unhelpful visit. I still need to return the faucet I bought and this whole process for the faucet repair took a lot of time and energy on my part. So my review is now 3/5. Thank you for the refund. read more

Run as fast as you can to the other HVAC provider. These guys charged $400 for a $30 capacitor on top of their service fee. I was born at night, but not last night. I don't mind paying for your service, but don't take advantage of customers on the part like that. You lost a big customer for life. read more

Service: A/C repair First off they charge a $90 service charge. Then they have the audacity to charge $430 to change a $20 capacitor. I used to work in the industry and this is a $250 job MAX. Do not use these guys unless you're willing to pay nearly double for services you could get anywhere else for no reason. read more

They came out to check our aircon last week. During the visit, the tech said that one of our units which cools the first and second floor was leaking refrigerant and needed to be replaced. And that we would need a larger 3 ton unit and reworked ducting to accommodate. We got a second opinion. The issue wasn't with that unit at all. Our newer unit had a clogged drain which was causing it to cycle on/off. Oh, and that newer unit cools the second and third floor. The older unit only cools the first floor. So instead of spending $11k for a new unit, we spent $300 to clear the drain. The tech and project manager both applied pressure to install a new unit, mentioning the r22 shortage and increased tariffs. And that's on top of not even correctly diagnosing the issue or the zoning. This was abysmal and shameful service. read more

Sent a guy out today for AC check . Scope of work was to clean motor area and vacuum A/C compartment. He did none of that. he looked at it charged me $50 to say 2 # low on freon. Said its $500 ( approx) to add 2 # of freon. Really as thats false advertising and also not good for service. I have used these guys in the past , never again and would like a refund. TR read more

We had issues with water pressure in our house and called Michael and Sons for the repair. We felt good about the company from prior experience. Unfortunately it turned out to be a literal disaster. The young man came and struggled for a couple hours to replace a pressure valve. When he finally turned back on the water, the repair was leaking and he had to do some more work. He turned on the water a second time and it was not leaking. When we flushed a toilet minutes later, the main water line burst and in a couple minutes we had a major flood. Kudos to the restoration team if I could just review them! Unfortunately the problem came when we had to work with their insurance to replace our floor and related water damage to baseboard, cabinets and drywall. The insurance was short almost $2,000 of what it actually cost us to make the repairs. And we found flooring that was less than their allowance after depreciation. They didn't include installation of the flooring or four days in a hotel because we had 10 drying fans in our main living and kitchen area. They didn't allow for a general contractor to coordinate the whole mess, which is important when you have to use several trades for the repairs. It took us several hours to figure it all out and that opened us up to even more shoddy work. Our contact at the insurance company first tried to get us to use our own homeowner insurance and was continually rude and non responsive. When we finally received the check that was short what we spent, she said to submit the receipts, which I did. We have not received any more reimbursement and the contact quit responding to my email. We reached out to management at Michael and Son's and did not get any help from them. When you hire a large firm, you do it partly because of their reputation and insurance should something go wrong even though you may pay a little more for repairs. We had only lived in our home a couple of months when this happened and it was so very stressful even without being stiffed by insurance. read more

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Wanted $850 dollars for a garbage disposal installation. As a having installed a few garbage disposals myself. I could do it in 30 minutes. Unfortunately the house is rented and I am across the country. The disposal on amazon is $380. They are price gouging people and RUDE! http://www.amazon.com/InSinkErator-O1100XL-Disposal-Evolution-Technology/dp/B00DP0FXJA This was after they flaked on the appointment we had the previous day. read more

STAY AWAY from these guys. I called them to unclog my sink, they showed up, flashed a light down the drain and told me it would cost $760.00 to clear the clog. Yes, that is not a misprint. They advertise a $99 drain clearing special. While I speculated that it would be more than $99, $760.00 is ridiculous. I do wonder what you get for $99 though... read more

I had my a/c unit repaired in August of this year as I have done for the last 4 or 5 years on my "new" unit for not draining properly. I was told it's my fault that it doesn't function properly. In August I bought the service warranty to have the electric, plumbing and the a/c heating unit. The second I've bought in 3 years. The service men came to service the unit in September and informed me there was mold in the unit and for a price they had "solutions" for me. I ask why this wasn't pointed out a month ago and if the unit was properly functioning there should be mold in it. They were more than disrespectful with me and I asked them to leave. Upon inspection there were three wet spots on my ceiling. I call M&S and asked to speak to a manger and was told someone would contact me. No one did. I called the next day was put on hold then transferred to a voicemail. No one called back again. I went down to the office a day later and was told that this happens to the A/C units in the attic because of the conditions there, this time it was not my fault but where the unit was. They should have added those "solutions" when they installed it. And since then I went into a room I rarely use and found that the ceiling in there is cracked and falling. The gentleman that came to inspect the plumbing was on time and professional. read more

I was moving out of state and at the last minute my washing machine connections started leaking. I was desperate, and M&Son was the first plumber available for same-day service. A very inexperienced young guy was sent out for this simple job. Fine. But then he disappeared for 2+ hours at lunchtime to go "find a special tool". Would've been nice if he'd mentioned it'd take so long, esp. since we'd already shut the water off for the whole house. The price quote I signed at the beginning of this simple job seemed a little high, but I was desperate, so agreed. Then after the job was completed (3+ hrs later) the price was somehow 10% more, with no reason given. Also, even for this simple job of replacing two valves with newer ones, the end result was barely usable since he cut the pipes the wrong length so the valves were not in the correct position. Very shoddy work. Michael & Son will certainly be the last plumber I'd ever consider calling; and even then, only if I'm truly desperate and can't wait. read more

I am very disappointed with my experience with this company. My HVAC unit failed on Friday morning. I set up an appointment with them on Friday morning and they said they could come between 12-2 and the technician didn't show up until after 5 p.m. The technician was fine, but quoted me over 2K for the repair and told me that I would be better off buying a new unit. There was also an $89.00 diagnostic fee that I was charged on the first visit. He told me that somebody could come and see me on Monday to talk about that. After he left, I looked at the itemized invoice and noticed that he had added several items that I were not necessary to get the AC working again. I called back on Saturday to see if a technician could come out and do only some of the work on the invoice, instead of getting a whole new unit. The person I talked to on the phone was rude with me once I said that I wasn't interested in buying a new unit. He didn't even say goodbye at the end of the conversation, he just hung up. So I had a 2nd visit with a technician scheduled for Saturday and I was waiting at home for a while. The technician called and asked to reschedule for Monday morning at 8 a.m. because he thought that only doing some of the work on the invoice wouldn't make a difference in the cooling system. Monday morning rolls around and I get a call around 10 a.m. that the technician wouldn't be available until later (again). Now, I'm waiting at home all morning when I should be working, in a house that is 90+ degrees inside. Around noon, I get a call from another operator telling me that they don't think they can do the repair and that I should consider getting a new HVAC system instead. At this point I called a different company that works in the Raleigh area and a technician has already been out to the house, they quoted me far less than the 2K that Michael and Sons tried to steal from me, and the job is scheduled to be completed by this afternoon. The temperatures this weekend were averaging in the high 90s with heat index well over 100 and we have been melting in the house. read more

Got the absolute most insane quote from this company. 4x higher than the next two plumbing companies that came the same day. AND they didn't charge me just for the quote. Michael and son is shameful and dishonest. You would get much more business if you quoted honestly and didnt try to rip people off so badly. read more

Very rude over the phone. A/C wasn't working yesterday so I was calling around asking about diagnostic and tune-up specials. I'm no expert so naturally I had questions before spending money to simply get a visit. The guy (unfortunately didn't get a name) immediately took on an annoyed and argumentative attitude. I don't wish to generalize all the employees by that experience, but sure didn't want to speak with him any longer to schedule their business. read more

We just moved here from out of state. We left the house for a couple of hours and came home to find a continually dripping leak from our ceiling, in the garage, right outside the door leading into the kitchen. The floor, stairs in the garage, wall adjoining the kitchen, floor in the kitchen, and the ceiling were soaked. Parts of the ceiling and wall were bulging with water inside. Michael and Sons came to our rescue after after trying extensivrly to book service thru our home warranty company, Old Republic. The leak was fixed that next night when we got permission from the warranty company to hire our own contractor. The technician, Neal, was kind and skilled. That night, about an hour after the techie left, we noticed there was no water for a shower in our daughter's bathroom. I called Michael and Sons. They offered to send someone that night, but I said I could wait for Neal the next day. Neal had forgotten to flip a switch to turn the water back on to the bathroom. But more importantly, the whole house was now without water. Neal was a sleuth. He found that even though there was power to the well, it was not pumping. He spent tons of time speaking to our shady warranty company, Old Republic, to explain what needed to happen to diagnosis the problem and fix it. Another technician was sent to help him pull out the pump for the well, 260 feet down. The main wire to the well was also burned through. The older pump and wire were made to work extra hard shutting off and on while Old Republic tried to find a contractor to fix the leak in a timely manner, which for them was five days!!!! Neal fixed the pump, the wire, sterilized with bleach, provided all manuals for the new pump and warranty info, and talked to me about how the bleach would dissipate. The warranty company decided they would not pay for the wire and then had me contact Michael and Sons to get a new breakdown of the services we paid for, so they could exclude the cost of the wire. Neal spoke with them 5 more times, I was also helped by a very kind man, Harry Haus, to change how the receipt was itemized, and finally, spoke through email to Duane Holleman. They were prompt in replying and went above and beyond to get what our warranty company, Old Republic needed. I feel Michael and Sons looks out for customers. They do their best to make sure the customer is happy and satisfied with the end result. I would definitely use them again. (But not our home warranty company, Old Republic!) Thank you Neal, Harry, and Duane! read more

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There are so many service companies in this area, there is truly no need to patronize one that has such inconsistencies in quality of service and professionalism. read more

Overpriced beyond belief! $425 dollars to replace an exterior flood light! Keep looking, stay clear of this company!

We booked Michael & Sons to come take a look at a leak in our living room. They arrived and we told them what we thought was the problem so guy went ahead and cleaned out pipe, he used a snake then he left. We turned on washer and it leaked into living room again. Apparently he did not see if what he did even helped. The biggest issue I have is trying to call Michael & Sons, we had to call back and held for 10 min with no one answering. Then another try 12 min and when I was speaking to person phone disconnected, they never tried to call me back, so I called again. Ugh! Nightmare! We are frustrated because we do not have time to keep calling and waiting for someone to answer. They will be back tomorrow so let's see if they fix it this time. read more

The company sent someone out who charged us the $75 service fee, then wanted over $500 to attach a gas line to our new range. That is close to the price of the range itself. Stay away from these guys read more

We had our heat pump replaced last summer. Michael & Son came through with: A quick, no-nonsense quote. Same week installation. 10 year warranty. Duke power energy credit submitted on our behalf. They did have to come back twice to make some minor corrections, but those were both handled next day. Here's what I really liked about Michael & Son: I've noticed that in lean times, most HVAC guys will often price aggressively and provide adequate service. Then when times are good, you can't even get a return call back from most HVAC companies. Service is spotty, prices are high, etc. My experience with Michael and Son was FAR BETTER. Even in the economic prosperity of 2018, Michael and Son came through with great service and great prices. We actually dropped our HVAC "guy with a truck" for Michael and Son. read more

Our drain was stopped up and Michael and Son sent a man and they charged me $695 to unplug using one of their train routers. He was here for three hours. He told me that the roots would grow back and it would cost me about $1200 to get an access put here I won't be using them anymore because they just charge entirely too much especially when your house is full of drainage and feces and you don't have much choice. read more

I wrote a Google review, Yelp review on Michael & Sons, which I still wish I could give a zero-rating. Read the response I received from the owner. Response from the owner We are sorry for your concern, If you need some assistance, please email maurice.noori@michaelandson.com thank you Michael & Sons' have all my information, but if I need assistance the owner requests an email, not a phone call, the owner did not care to reach out to us, but email if I need assistance. WOW!!! Consumers read the reviews!!! read more

This company is no fair and does not do what they said they will do. Cost me 5777.27 for what.? They refuse to give me a invoice, why would a company not give you and invoice...because they ripped me off and did not fix the problem. Stay as far away from this company as you possibly can. .please save your money. read more

Thank you Ashley. We may have left a burner open and my 75 year old mother at home alone called the gas company. They agreed it was coming from the stove and turned the gas off and told her to get a repairman. Two days before Thanksgiving I am in a panic. Ashley comes and turns on the gas and turns off the burner. I could tell he felt bad that the repair was so simple. Glad he didn't take advantage like the gas company did. read more