Thank you Ashley. We may have left a burner open and my 75 year old mother at home alone called the gas company. They agreed it was coming from the stove and turned the gas off and told her to get a repairman. Two days before Thanksgiving I am in a panic. Ashley comes and turns on the gas and turns off the burner. I could tell he felt bad that the repair was so simple. Glad he didn't take advantage like the gas company did. read more

MINUS 1 In a nutshell, this is what occurred when I reached back out to Mr. Monsour after a terrible experience and much expense with a repair a year earlier that did not hold : After I sent this, his assistant reached out. After I explained to him, DEAD SILENCE. No response to this day and this happened last month. We gave up and hired Keen Plumbing in Goldsboro, NC. Wonderful service! ! Very kind, courteous and knowledgeable gentlemen who fixed Michael and Sons blunder in ONE DAY at about 1/2 the price Can't say enough good things about KEEN PLUMBING! Any way......Here's what happened: Hello Mr. Mansour. You reached out to me not too long ago about an issue we had last August that I had messaged you about through Facebook. You apologized and gave me your email address and asked what you could do to make it right. Just to jog your memory, we had a hot water leak under the footer of our home. We called your company and they said we needed a leak specialist to come out to find the leak. We did. They told your guys exactly where it was. Your Guy said there was no leak and we had to fight tooth and nail to get your guys to fix it and when they did make the repair, they failed to put up anything to hold back all the dust where they jack hammered. After much time, much expense and a thorough house cleaning, things seemed to be repaired Until today. Hot water from the new hot water heater we bought from Michael and Son that your company installed after they fixed the leak is again flowing out into our garage exactly where the repair was made. How fortuitous that you recently reached out to see how you could make things right. My husband is contacting our Home Owner's Insurance as we speak. [Insert names and contact information] You may also reply to this email. I am currently at work. You may call me here as well. It is [workplace name]. The number is [workplace phone number]. Just ask for the Practice Manager Thank you for your time and prompt attention to this matter. Respectfully, Terri Bailey read more

I am only leaving a one star because zero stars is not an option. We have a tankless water heater. The pressure valve was leaking and we called Michael & Sons because they were listed as being certified in repairs. The plumber came out to the house and informed us the pressure is too high and that is why it was leaking. The pressure on the valve was 85psi and should have been 80psi. Note the valve can handle 150psi. (this fact came from the water heater owners manual!). We were told it would cost $309 to replace the valve (Valve cost ~$20 at Lowes Home Improvement) and we also needed more work done on the pipes under the house and the total cost would be over $800. We asked the person to leave and called another plumber. Ending of the story - the valve was bad and was replaced for a total of $184! That includes valve ($39) travel time and 20 minutes of labor. Lesson learned! read more

Outrageous labor fees. Charged a total for $436.65 to replace a capacitor on HVAC unit. Repair took about 30 minutes total. This is simply price gouging. read more

Don't expect their "free checkup" to come about. I have taken off from work 2X for a "free checkout" and NO ONE SHOWS UP NOR EVEN A PHONE CALL. I hope the unit does not fail while under warranty, or I will have to call for "help". read more

These folks fixed an outside water leak for my daughter. Cost was $1018 and took just over an hour. During repair, dirt and sand got into water line and damaged the valves in the tanks of all three of her toilets rendering them inoperable. After a dispute with their customer service agent, we were promised a $150 refund. This was on 10/8 and on 10/21 I called to question why refund not processed. I was assured that it would be expedited and processed by the close of business that day. Now, on 10/25, I am calling again, still looking for the refund. My evaluation of this is that 1. I was overcharged for initial work by at least threefold. 2. Work was not completed properly and caused additional damages that Michael & Sons denied responsibility. 3. I finally received $150 refund that I was promised on 10/26. ***I will never do business with these folks again for any reason!!!!!! read more

I will NEVER use them again. They grossly overcharged me after refusing to answer any questions about pricing over the phone. I knew from a previous plumber inspection what needed to be done but they defined my job as a major one anyway. They charged me $1k for a repair that took less then two hours with a large chunk of that time involving the technician charging his equipment with our electricity. They knew I was desperate to get the repair done quickly. I feel cheated and manipulated. Find someone else to do your work. read more

Really disappointed. I've used them for a number of years, for emergency services on a dozen properties I manage. Had them out for the third time on the same water heater. I ended up doing all the leg work to get the manufacturer to replace the unit under warranty. Despite having an account with the wholesaler, Michael and Sons refused to arrange for me to pick up the unit under their name, even though I offered to pay for it. I picked it up, unloaded it, drained the old one, had all but the water disconnections taken apart, helped carry the new one downstairs and the old one up. They showed up 6 hours later than quoted, tried to talk me out of replacing it that night, finally did it and charged me $2,500 to do the simple replacement. Hope you guys enjoyed the past business because it's not happening again. read more

Extremely disappointing. It became very apparent to me, unfortunately too late in the process, that Michael and sons is only about Michael and sons. They were very responsive up to the point of getting a signed contract and then everything changed. I reached out with some concerns and was greeted with a childish attitude and rudeness. Once the install was complete only our pregnant babysitter was on the property and she got yelled at by the tech for not paying them. All they had to do was call me. When I reached out to complain about such appropriate behavior the sales person(Justin Luck) responded by saying "I'm sorry you don't like our collection techniques." Wow. Avoid at all costs!! read more

Our AC went out around 9:00pm last night. I had heard good things about Michael and sons, so I called them. Technician said he would not be at the house until midnight and suggested to just wait until the morning and I was second on the list. I got a call this morning and was told to turn off the unit and I would be third on the list. 12:30pm rolls around and I call Michael and sons, to get an estimate of 3 or 4pm. At this point, I call someone else who said they could be here sooner. I called Michael and sons back to cancel, and what do you know, I DONT HAVE AN APPOINTMENT SCHEDULED!! She could not find my information and had no record of any appointments for my address. I was hoping to give them our new business since we were not happy with our old company, guess not. read more

Today I had a technician show up to clean my system. When I watched the cleaning and asked why he said he needed to cut the line when cleaning the HVAC system, he berated me, got on the phone and started yelling loudly at his supervisor about me being a problem. He packed his bag and stormed out of the house and I've never been treated like this by anyone - let alone people I've paid to help me. He was abusive, rude and I don't know who they are hiring for Raleigh but I would not sign up for the service package or let them in your house. This person needs to be fired immediately and I will never use them again. read more

They unclogged a sink on a Tuesday afternoon and replaced small pipe estimated at about $20 total and wanted to charge ONE THOUSAND DOLLARS, yes $1,000.00. The only estimate they gave us was $169 service call fee and then did the work without giving an estimate. They lowered the price to $878 but this is an outrageous amount to charge. Please do not call this company. read more

BEWARE!!!!!! This was the worst experience I have had with any company. This is as bad as it gets, if there is a minus star I would give it. To put is in a small sentence: High prices, Low competence and Bunch of cheaters. I decided to change my water heater and buy State Select, but I couldn't buy it from LOWES or HD. Michael and Son showed up as a place where I can order State Select Water Heater from. The person that came by the house charged me $2700.00 for a new heater with installation, but he was vague. To my surprise he stopped doing installation until the restoration crew comes in for free. The word free didn't really means free !!!!! The Restoration Crew quoted me an additional $900. To remove a 3ft X3 ft. Drywall. After smelling a rat, I end up fixing a 3ft X 3ft dry wall myself from LOWES that cost me $30. I was send the bill anyway with 14 items including these funny items : Containment Barrier - tension post - 19.80 per day Containment Barrier/Airlock/Decon Chamber Haul debris - per pickup truck load - 155.00 including dump fees. I contacted the company and complained, but it is falling on deaf ears---- Company claims that they have minimum $750 charge, that I couldn't find in the estimate. Please do your home work before hiring these losers,,,,, Don't believe the commercials crap on TV. The best commercials are taking care of customers. I end up paying 2700+900=3600, I could've paid $1600 @ LOWES. I have never written a review but felt compelled to do so read more

I knew Michael & Son were off to a bad start when they told me there'd be a $29 dispatch fee just to provide a quote. Whatever. I needed a plumber and electrician and they could provide both so I booked anyway. Plumber comes out sans electrician. First job of the morning but the electrician is already tied up somewhere else. Way to make me feel valued, guys. The plumber is friendly and knowledgable. Zero complaints about him or his service. While his quote for the plumbing was about $150 higher than anticipated, the real issue came in when he got a quote over the phone from his no show electrician. $400 higher than expected. So, not only was the quote insane but the electrician I scheduled couldn't be bothered to come out and provide a quote? No thanks. Save yourself the hassle and call Streamline Plumbing & Electric instead. read more

I had two different guys come out from the Raleigh HVAC office to give me an estimate for an office unit. Had to pay upfront to get them to get on the roof to look at the existing system. Was told I'd have an estimate in a few days. After 3 weeks, I finally got someone back out to look at it again, since the never got my the estimate to me. Was told the same thing about the estimate by the second guy who came out. I'll have it to you in a day or so. I have called everyday for the last week, and all I get is the run around. The salesman will call you today, we will email you the estimate this afternoon. Nothing. For a week. I'm calling everyday to get the exact same response. This is really no way to run a business that has only has service to offer to the customer. read more

We contacted Michael & Son via their website regarding a leaky shower head. We were able to have somebody sent out the following morning, they could have sent somebody that day for an extra fee but our issue was not that urgent, good to know they can accommodate emergencies. On the day of service we received a call approximately 30 minutes before plumber Joe L. arrived. I cannot say enough good things about Joe, he is fantastic! Joe discussed the issue I was having and took a look at the situation and explained to me what the issue was and how he would be able to repair it then provided me with a straightforward and very fair estimate. During the repair Joe pointed out where the plumbing issue was so I could see exactly what we were dealing with and things to watch for the future and also areas we may want to check for water damage and mold. A short time later and we now have a beautiful new, leak free, shower. I am very pleased with the workmanship and service that Joe provided and will definitely use Michael & Son in the future. read more

Update to this review 12/28 : I've moved this to a 3 star as my first review received a 1 star and this one would get a 5 star....so I averaged it. So they came back out as promised and was here promptly as scheduled. Their technician went through the system and diagnosed our issue as a bad thermostat, which they had replaced back in sept. They went ahead and swapped it for free (warrantied) and didn't charge me the $89 since it was a warranty. So nothing to complain about here Original Post from 12/27: Well 3rd times a charm right? I may rescind this comment based on their 5th visit tomorrow, for the same issue in 10 months, if they finally fix the problem. They came 2x in Feb 2015 and 3 times in Sept 2015 for our heat pump which is only 2 years old (a different company installed in is M&S defense). Yes we were charged the lovely $89 diagnostic fee for most of those visits and I'll enjoy another $89 "guessing fee" tomorrow. One trend I've noticed in dealing with these guys, is that they aren't really good in diagnosing an issue. They will suggest a fix and say we'll see if that works, and if it doesn't we'll try this....... that doesn't make one feel confident in their skill level. Each suggested fix also comes with a wonderful price tag. I'm not one for writing reviews, but I will do so on occasion when either praise or buyer beware is warranted. In this case it's the later.....buyer beware. I see that Basim goes through and replies to each comment with an I'm sorry. Please do not do that to this post Basim. I'd be happy to take this down if your company can effectively do what I'm hiring you for, fix my heat pump. If you're really that concerned, you'll look for my file and make sure our problem is fixed. Our visit is scheduled from 8-12 tomorrow in Apex, NC (12/28) and by the dates above, I'm sure you can figure out who and where we are. read more

Michael & Son services came out to our home earlier this week to diagnose our A/C system problem. The tech who came was very polite and efficient. However, when he gave us the price to repair the unit - this is why I am giving this company 1 stars. I'd like to give zero if it were an option. They quoted us $2,500 for a new ECM blower motor. Keep in mind this is a $400 part at the Carrier wholesaler. They then tried to talk us into a new $3,200 evaporator coil due to a 'micro' leak, as they put it. So a $5,700 repair. Beyond price gouging, borderline criminal. I had a second contractor review the issue and they replaced the motor for $800 all in. They pressure tested system and showed zero leaks. I am disgusted with Michael & Son inflated, opportunistic and unethical prices. I would never recommend these clowns for any work whatsoever. read more

All of the 1 star reviews with a wish I could give a 0 are spot on. Engaging them will be a waste of your time and money.

Young man was much more experienced than he looked. Prompt, did the job right. Did not mind paying more for prompt, courteous and professional service. Now have a new natural gas water heater, 40 gal short with overflow tank and superior plastic fittings. I am showering with confidence and no dibble on basement floor. read more

OUTRAGEOUS! The technician came and reset a GFI outlet by pressing the reset button, nothing else. They charged me $70 for the service call plus $40 for touching a reset button, making $110 in less than 3 minutes. SHAME ON YOU. This is a disgrace that you can do this to a customer. You don't even deserve a single star. read more

My husband and I usually do most of the repairs my parents need at home. During the pandemic, we have been unable to visit. When My father replaced two outside lights and lost power to part of the house, they called Michael and Son. My parents agreed to a $169 emergency charge. The person who took their call refused to give them any sort of estimate for the work.The technician came out and told them he'd have to charge for removing and reinstalling the lights. The process involved a few screws, uncrossing two wires, and reattaching the screws. The whole process took under 30 minutes. The invoice showed a charge for $230 for one lamp, $88 for the other, plus the $169. I find this insanely ridiculous for the time and effort it took to do this work. Had my parents not been an elderly couple, I wonder if they would have charged them such an exorbitant fee. Not only that, it took at least five calls to get any sort of explanation for the charges. The explanation was utterly ridiculous, claiming that the $88 charge was a deeply discounted charge for unscrewing and reattaching a light having done nothing to it at all. Stay away from these abusive jerks. No wonder they "give away" money to schools. They are trying to make themselves feel better for their predatory behavior read more

SHORT version - Cost is way too HIGH, they try to sell you on expensive maintenance contracts, and find other problems (?) through their "free" inspections. LONG version: We had a leaky outdoor faucet. They came the next day, on time. The service technician was considerate and did the job well. HOWEVER, when I called for the appointment, I was told they had a $39 fee to come to the house. I thought that sounded reasonable, and they would then add the cost of materials and perhaps an hour of labor. When the man got here, he told me they billed on a flat rate - and that rate was $400. for each service call no matter how small or large the job. I wished they'd told me that when I set up the appointment. I never would have had them come out. The work took about an hour at a leisurely pace, and supplies probably totaled $75 - and I just paid them $325 per hour for their labor?????? HUH???? No wonder they drive Mercedes vans. I would too, I suppose, if I made that much per hour. The next issue is, he tried to give my husband the heavy sell on an HVAC annual maintenance contract. (HVAC? We called them for a simple plumbing problem.) We have 3 separate units (3 story house) and the annual cost was going to be about $980!!!! We currently pay less than half that and are happy with our HVAC company. Who are they kidding? Must be time for them to buy new Mercedes. My husband graciously declined, but I feel sorry for elderly customers who may fall for this. Finally, he tried to offer us a "free" inspection of all our plumbing since he was there and we'd paid the insane $400. We declined. I imagine we would have been told we had all kinds of problems. I've never, ever paid so much for a simple plumbing problem. And, I will never, ever call them again. My advice? Make sure you've got a LOT of money to burn before calling them. read more

My experience was terrible! Not only will I not use them again, I would tell anybody in need of any services offered by Michael & Son NOT to use them! I was seeking a new plumber because I felt like the plumber I usually called was charging higher than average prices. I had a toilet that wasn't flushing because the handle was broken. They came and said the brand of handle wasn't a brand that they typically had in stock and they would have to order it. Two weeks later I had to call to find out what the delay was about. They told me it was finally in and they came within a few days-It was the wrong part! After another 10 days I had to call again and they said it was finally in and we set an appointment for a few days later (this is a month from the time they first came). On the day they were to come they called at 12:30 to say they would arrive between 1 and 4. The repairman called at 4:30 and arrived at 4:50! I learned my lesson-you get what you pay for. The plumber I previously used may be more expensive, but they come when they say they are going to and get my problems fixed within a reasonable amount of time! read more

Very pricey!! $420 to blow a clogged drain line and vacuum up water in drain pan on HVAC....less than 1 hour worth of work. Was told they are a flat rate company, therefore, they charge whatever they want. UPDATE: Offered discount on future service since the $342/hr technician (dude with a vacuum) plus $89 diagnostic fee seems to be correct to them. read more

I had a issue about water leak and called Michael & Son services. They are very helpful and came to house to repair this issue and also introduced me the water damage company , too. I will recommend Michael & Son services. read more

I should have known after seeing their avg rating of just 2 stars. I give them 1 star. Bonnie the operator/scheduler was awesome. Then I wasted 3 hours waiting on my appt. Before the technician called and said that "they do not work on these type units". What a waste of TIME! Should have known that up front. Horrible company. read more

Hired Michael and Sons for a troubleshooting service on a brand new HVAC system. Very young service technician arrived, spend very little time and said the drain line was clogged and would need to be cleared. Not being an HVAC expert, we agreed to the service despite the scheduling person informing us the initial $95 fee for the service call would credit to the service if needed and completed at that time. First Lie! They refused to count the $95 towards the service. Then the service person "cleared" a clogged drain with a chemical (per manager eVat). Drain not rinsed or confirmed clear. Called back again Michael and Sons 1 week later, as the system still was not working. New service person arrives, does a thorough troubleshoot. Determines return vent was blocked by tenants couch. Defrosted unit, moved couch 6inches and it worked. Being more thorough he check for any possible leaks and checked the drain only to find gunk in the base of the line, so decided to rinse it with water. When this was done it FLOODED the neighbor downstairs living room. Chemical had sat for 1 week and not been rinsed. Then Michael and Sons charged us for that service on top of the prior charges, refused to do anything to fix the cut drain line, the flood and collapsed ceiling for my neighbor, her chemical stained couch (water would've just dried). Beyond words how lacking their management was in any followup. Jason, manager, refused to call me back or my neighbors landlord. read more

Two words...rip off 1. $69 service fee 2. Only needed an outlet and a switch replaced and they were going to charge over $400 3. They were there over an hour "diagnosing" the issue after I told them what the issue is which was clear as day. Ended up having another company do it for almost a quarter of their price. read more

The two gentlemen who came to do repairs were very prompt, professional and helpful. They walked me through each thing they needed to do to make the repairs before completing them, and left me feeling very reassured! It was right in line with the cost I expected. Will definitely use them for plumbing/ water heater repairs in the future. read more

I needed my septic tank pumped so I googled companies and Michael & Son popped up. They had an advertised price of $299 which I feel was reasonable especially from a reputable company. I set up the appointment and they gave me a time frame of 2pm-6pm. When they showed up at 7pm, his first words were "Do you know where your tank is?"... luckily I did know the vicinity but that should be something that they have. All other companies do. Then said it would be $350 to pump it. I said that they advertised $299 and he did end up honoring that. It THEN he said that it would be $260 per side extra to dig down to it! That's $520 more and this was NEVER mentioned on the offer, phone, or by the tech when he was on the way. Very misleading and obviously purposeful. Extremely unhappy and honestly a little offended that I was cornered like that. I sent him away. Horrible experience read more

See other reviews about price gouging. I called them to install an outlet, and the quote they gave me seemed outrageous, so I got a second opinion, also from a licensed electrician, who did the work for less than half of the Michael and Sons estimate. Some specifics: the M&S technician told me the permit was $250. The other electrician did it for $110. Obviously, they can't claim that was a "better quality" or something, because a permit is a permit. The M&S tech also told me the part "at cost" was $300. It was $90. To add insult to, uhm, insult...they charge $69 just to give an estimate. Who charges for an estimate? That should have been a warning flag. So they pressure you by telling you they'll comp the $69 if you use their service, which means you have to swallow the $69 just to make them go away in order to avoid being ripped off. I was having an outlet installed for an electric car, and I live is a fairly nice neighborhood, so I'm sure they just figured I was easy pickings for overcharging. No, thanks. read more

My wife and I have used Michael and Son for electrical service, plumbing and some AC problems. In general, they have been responsive. The quality of service is good. The drawbacks, so far, have been that the technicians vary. So, we might get one electrical tech for awhile and then it will be someone new, who has to familiarize themself. In addition, they are on the expensive side, but sometimes negotiate better pricing if pressed. I think they would get better reviews if they gave bottom line pricing and stuck to it. We continue to use them and hope we will eventually get a free pizza! read more

First of all, am not writing this review to put anyone down but sharing my experience with this 'reputed' company. Long story short - STAY AWAY FROM THEM! Now the long story. I had a gas smell coming from the attic yesterday morning and immediately called Dominion Energy who promptly came and shut off & locked the gas supply. Next task was the toughest to find a reliable service provider to diagnose the cause and fix it. Some of the names that were suggested were busy and did not have appointments available for the day. FB ads showed 'Michael & Son Service' with amazing reviews. Decided to call them and was able to get an appointment for the afternoon. A guy named BXXXX comes in at the opportune time. I explained him what had happened. The first thing he asked me was to go ahead and turn ON the gas supply & I was like - "are you serious"? (the Dominion Energy technician in the morning had told me that the HVAC person doesnt need to turn on gas and if he tries to do that he should not have got HVAC certification). When I told him that & also his certifications, he asked me to wait and get instructions from his supervisor. After making me wait for 45 mins he told me that I was right and it would 'air compression' test & blah blah blah (technical jargons) which would cost me $660 to diagnose the leak. While my intention was to get the job done, first, his lack of knowledge and second lack of confidence & crazy diagnosis charges pissed me off and I refused further service. Who knew how much they would have charged had I committed to go with them. After he left, I called back their customer service to complain for the time I wasted with them & to request a refund for the $74 'dispatch' fee but to no avail. Later I had conversation with their Customer Support Manager - Maurice Noori but again, to no avail. While $74 fee is no big deal, I firmly believe they should employ skilled technicians who know their jobs and provide confidence & trust to the customers that their issues will be solved with no issues WITH reasonable charges. Crazy fees coupled with inexperienced technicians would not make people happy especially in these trying & tough times. Update - Am happy to write that I was able to get the same job diagnosed and fixed for less than half that diagnosis fee from someone else (can share their number if you PM me) but once again, PLEASE STAY AWAY FROM THIS COMPANY. read more

I would like to share my experience with dealing with Michael & Son Services located at 4001 Atlantic Avenue in Raleigh, NC,27604 My Name is Roger Broyles and my wife, and I reside in Winston Ridge in Youngsville, NC. A LED bulb had stopped working in the kitchen which is about an 8-foot ceiling. The three remaining bulbs were fine. I asked my wife if she could find somebody on Home Advisor come to replace the bulb. She came up with Michael and Son and said they can come to the house on 4/27/21. It so happened that day I was at UNC REX for an infusion due to a recently diagnosed cancer. While I was there, she had called me twice regarding the price, but I missed the calls. She was concerned with the price and replacing the other three bulbs. I had completely forgotten that it was the day that the bulb was being replaced or wiring if needed. Once I got home, I asked her how much was it? She explained he came to the house did not need his ladder instead used our stepladder. He said it was no more than a bad LED. He left and went to his office to get a bulb. He then called and said they did not have that bulb in stock (soft yellow) it can take 1 to two weeks to get it in. However, they do have four other bulbs in stock, of the same color(white). My wife did agree to four bulbs, because he said the other bulbs could die at any time. She said he return with the bulbs shortly after and was out the door in about 20 minutes. He took the old bulbs with him. She gave me the bill and I was in shock $509.01. I called Michael & Son at the same day at 6:11 PM and spoke to a woman in their customer service. She said it no problem they will merely return the old bulbs and replace the new one and only charge for the new bulb. They will be back out on Thursday to do the job. I asked my wife where the old bulbs are she said he took them with him. I decided to call back Michael & Son and spoke with Mousa at 7:13 PM. I explained my concern that they will throw away the old bulbs. Mousa said he is writing a message at this moment and alert them not to discard the bubs. On 4/28/21 I spoke with the Manager of Michael and son. I explained the reason for the call and asked if he could replace the old bulbs. He said the old bulbs were discarded and my wife had signed a contract. I informed him that I was undergoing a cancer treatment failed to answer her calls. I asked can you cut me some slack on this bill, some degree of compensation. He said sorry she signed the contract. I mentioned would it help to know I am a Vet and he said no. I said I can see I am getting no where with you is the owner available. He said no he will have him give me a call. You be the judge do you feel they could have done something to make me a lifelong customer? Roger Broyles read more

On January 4th we had a clogged toilet on the first floor that was causing back up in the shower next to it. Michael and Sons came out and immediately suggested it was our main line ... not the line from our toilet to the main line that was the issue. We unfortunately believed him. He charged us close to $900 to water jet our main line. 45 minutes later he was gone. The water in our toilet never seemed to flush correctly even after he left but it had stopped backing up into the shower. Well today it started again...only 3 weeks later. We called M&S to come back. Can you believe they said "we don't warranty our work" ? What? After much back and forth they did finally send a tech who literally just told my husband that he really doesn't want to remove a toilet today and then proceeded to tell us it would be 1k to snake a toilet. My husband just told him to leave at that point. No integrity. They just want your money for the least amount of work. If you love your house, do not call Michael and Sons to do any repairs. read more

My original review wasn't detailed enough so Yelp removed it. Well here's a little more detail on how my experience was with Michael and Sons. I was in the process of selling my condo, when the inspection returned that I needed to add a pan under my water heater. Michael & Sons came out and said they will do the job to get it done for roughly $1k. On the day of the service, which was two days before closing, I waited and the service technician never came. I called and he said "Oh I'm sorry but we realized that it was going to cost $4800 to do the job." After an angry conversation they agreed to come out to do 1/5 of the job they agreed. Needless to say I ended up going with someone else to get the whole thing done. read more

Zero stars if i could give it...! This company literally charged us for services that were never rendered! We had to service teams come out at two different times. Apparently they all work out of their trucks and they all work separately with their own billing? The first team that came out misdiagnosed our plumbing and told us it would cost $7000. The second team that came out said that that was not the case, and charged us $2000 (which we paid in cash) to cap off a landscape pipe. That $2000 was actually two charges of $1000. (We still had to pay the first team to come up the thousand dollars even though they misdiagnosed us. That was a joke in itself) In addition we now have a bill from green sky accounting, their collection agency, that says we owe them $7000 for work that was never done!! Now we are dealing with creditors for work that was never done!!!!Called the office, and no one seems to know what the heck is going on there are no records of this charge In their system. read more

The $69 A/C tune-up special is a bait-and-switch scam and waste of money. Instead of cleaning my A/C unit, tightening any loose parts, and lubricating moving parts as stated in the promotional advertisement, the service technician just tried to sell me on service plans and quoted me prices to replace parts on my unit even though it has been working just fine and I repeated that I only ordered a tune-up. The service tech tried to sell me Freon refrigerant without finding any leaks or checking for any leaks (but a quick Google search will tell you this is incorrect) and the tech also couldn't show me how much Freon my unit had or how much it could hold, so of course I declined his offer to sell me something I'm not sure I needed. This was the point I lost trust in the service technician's behavior. The service tech made a comment that the make of my A/C unit was a cheap brand and no unit should last more than 10 years so I should get ready to buy a whole new unit, and he made another comment that I didn't seem like I wanted to spend any more money than the $69 for the tune-up, but I don't make rash decisions without getting another opinion first, especially when he wanted to charge me over $500 when I was expecting only the cost for a tune-up. He then had the audacity to schedule a sales rep to visit next week to quote for an entire new system, but I'll be cancelling that visit. I found the entire experience to be very sketchy and felt like this company was trying to take advantage of me, but I won't make the same mistake twice and I'll be getting another quote from a different company next week. UPDATE: General Manager, Lou, followed-up on my concerns and will be crediting me back for the negative experience. I'll be increasing my rating after the refund and once I receive the report from a different HVAC company's inspection and tune-up. UPDATE: 2nd company visited and said no Freon needs to be added as there isn't a leak which irritates me that Michael and Son wanted to charge over $100 to add freon that wasn't necessary. read more

***If you don't feel like reading a long review, I'll summarize by saying this was the worst customer services experience I've had in Raleigh and you should avoid at all costs, even if it means paying more (although that doesn't seem likely lol) I reached out to Michael and Son Services yesterday, July 20th, 2020, as our HVAC had stopped working and my wife and I have a 3-week old so it was a bit of an emergency. We have had a positive experience with another HVAC vendor in the area, but Michael and Sons made themselves available the same day (higher diagnostic fee -- $89 vs $59) so we gave them a chance to earn our business. I was initially weary of negative reviews (see Yelp) but I have some basic HVAC knowledge and their owner claims to value customer service on the company's FB page. Our initial technician was great and diagnosed the main issue quickly - our dual capacitor was blown - and then we troubleshot the reasoning which he said boiled down to the need for a deep clean of the coils/fins. The quote to clean seemed high given that I had the necessary tools/chemicals to clean on hand so I thanked him, paid the $500ish bill, cleaned the unit, and figured that would be the end of our issues. Late that evening, we were still not getting cool air flow so I called Michael and Sons 24-hour service line and was told that this was not normal and they would have a tech come check things out the next day between 10 am and 12 pm as they offer a 24-hour warranty and stand by their service. When I asked about the $90 fee he said it would not be charged a second time. I was impressed by this and actually felt that I had a new company. The following morning around 8 am, the house temperature had fallen to 78 degrees (same as the air outside) and by 9:30 am we were starting to get some cool air flow. By 10:30 am we were actually beating the rising temps outside and by the time the new tech, Chris, called us at 11:09 am to announce that he was in route, things were trending up (mid 70s). I told him this and mentioned the flow was still weak. He was rude over the phone, questioned why I needed service, and actually hung up on me. When Chris arrived, he was rude, came in slinging things around, made a point to stomp around looking for vents (two needed are literally next to our door, just ask like a normal human) and was over the top rude to my wife (who was holding our newborn). After I got him outside, my wife actually asked me if the guy was joking and then asked that I keep him outside if possible. She was upset and took our baby to the bedroom to avoid any more contact. Once at the unit, Chris went out of his way to be difficult and contradicted everything our tech had said the day before. The AC unit's pressure was down but apparently that wasn't an issue (?) and when I asked questions, he referred me to look at the writing inside the unit or answered with "hold on, bud". When it was time for him to leave, he mentioned that I needed to buy a filter from him for our downstairs unit. Luckily, the tech from the day before was kind enough to inform me that I could purchase for $30 on amazon and when I relayed that, he did nothing to hide his annoyance that I wouldn't be purchasing the one in his truck. Chris then went on to show me 3 quotes, one for a drip pan, another for some work that would run $1,300, and a third for a new unit. When I declined, he got angry again and told me I owed him $90 for the visit. When I relayed that the customer service rep told me there would be no charge, he said there would be bc my "house was now reading 72 degrees". I guess he thought it was fun for me to take an hour off of work while a jerk sulked around my house and made my wife uncomfortable. My wife and I agreed that his manager would want to know how rude and absurd he was so other customer's wouldn't have a similar experience -- this was honestly the worst experience either of us had ever has with a Service Tech. I didn't pay the $90 and called Michael and Sons the moment Chris left requesting to speak with Chris' manager. The manager (didn't get his name) told me that I should have cancelled the service order when my house hit 72 degrees, which wasn't possible as Chris was here when that happened. He also said that repairs shouldn't be tested for 24 hours (???) and hung up on me saying I wasted their time. You can't make this stuff up lol I called back asking who I could escalate too as I have only written 2 negative reviews in my life and am a big believer in solving issues in person. I was told that I would get a call back from the President of Customer Satisfaction, Maurice, within the hour but that has yet to happen. Long story short, avoid at all costs and if my original tech reads this, go somewhere else bc your talents are being wasted by a horrible company. read more