Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

We had a power surge last Thursday due to thunderstorms, lost out AC. We immediately texted Perfect…read moreAir that same evening. They texted back on the following morning, Friday indicating someone would reach out to us. They did not. Since we were out of town for the weekend anyway, it was not too much of a problem but we were hoping they would be able to call us and schedule for Monday. On Sunday night, we texted again, did not hear back until Monday morning 8:30ish indicating they would not be available for 2 weeks. They could have told us this on Thursday evening or Friday morning so we could schedule with someone else. They obviously do not care about potential new customers.

Im not sure why my experience was so radically different when compared to others, but I'm still…read morewaiting for my invoice 3 months later... I guess I won't be getting the NJ clean energy rebate. Overall I was left with a very poor experience that I wouldn't wish on my worst enemy.

Had my furnace serviced after a no heat call. The service tech arrived on time (same day as when I…read morecalled) and gave me a solid assessment of the issue. He gave me a few options to fix my issue with a most cost effective option. What I appreciated was his willingness to let me watch his work. He walked me through his trouble shooting method. It ended up being a faulty gas valve, which is what I had concluded prior to him showing up. Of course there was a markup on the part but that's to be expected. It's a business and I know I was paying for the convenience of the repair done right and at that time. It took him 2 hours to do the job. This included bringing something to code that my installer (no longer available) had done via a shortcut. All in all, it was a great job that was professionally executed. And my technician was awesome! I highly recommend this company. Also, I believe they are still an independent company and not a subsidiary following a buy out. That's good! Oh, why not 5 stars? Well, I had hoped the invoice would have been below $1000. It's the cost of doing business and unfortunately I was not prepared to shop this one around.

Indoor Air installed a new Trane AC system for us and we used their annual check up service for…read moreyears. During our most recent system check-up (2022) they replaced a small switch while they were performing the annual service. They charged $300 for the part plus labor (it took 2 minutes), on top of the $160 annual service charge. We later realized the unit was still under warranty yet Indoor Air charged us for the work. It took four conversations to get them to fix their problem and they acted as if they were doing us a favor. One week later they had to come back because system kept shutting off. Apparently the condenser pump wasn't working: would have been nice if they tested it as they should have during our annual checkup. We were quoted $418 to replace it. The pump plugs in and is readily available on Amazon and at Home Depot for $60. We were being overcharged. Won't use them again.

We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

Came quickly and took care of our issue with a lower quote and final price than other businesses…read morehad offered. Very kind and helpful too!

Switched out original builder grade thermostats on two floors to provided new Ecobee smart units…read more The Master Touch Home Service was prompt to respond and provided excellent communication through texts and phones. My Tech arrived on time and described what was giving to be done. He even needed to pull new wiring from the units to the thermostats and thankfully he had attractive base plates to mount the Ecobees on the wall, as the hole left from removal was too large. He then worked with me on my app. I am planning to use Master Touch for some electrical work and I will hire them for spring and fall HVAC servicing. I highly recommend this independently owned professional company.

Our family had a fantastic experience with Master Touch Home Service in the replacement of our home…read moreheating and air conditioning systems. This recommendation is underpinned by responsiveness, excellent customer service, strong technical ability - and most importantly - a personable, trustworthy, and passionate owner-operator. With the turn of the seasons, our aging furnace wouldn't blow warm air. After researching local HVAC companies via online reviews, we connected with Master Home Touch Service in the Freehold/Manalapan area. The owner, Hovhannes Mirimanyan ("Hov"), was free that day for a service call ($100, but waived for larger projects). We mutually agreed that it was time to replace the 30 year-old furnace. Hov carefully walked us through the issues with our current furnace and air conditioning systems. He then outlined in a "no pressure" presentation several solutions, providing a cost-benefit analysis of each system (G/E, Rheem, Bosch). He showed us photo portfolios of past similar projects. A few days later, a three-person installation crew arrived at our home at 7 AM to perform the removal of the prior HVAC, and install the new system. The installation was completed by lunchtime, with our home left in pristine condition. The next morning, Hov returned to walk us through the details of the installation and how to perform basic maintenance items on the furnace. The Rheem system works great, is quiet - and connected to a smart Honeywell thermostat. The price paid was fair relative to the quality of services rendered. In summary, I highly recommend Master Touch Home Service for residential HVAC projects. They also provide commercial service and selecting plumbing services (e.g., hot water heater replacements).

No loyalty here! If you need a job done that isn't a big money job they won't take it so don't…read morebother calling!

Straight forward - excellent service. The communicate well from the start and through the…read morecompletion of the job. Prices are fair.

We've been customers of Arctic Air Conditioning since 2017 and have always enjoyed excellent…read moreservice. We have our HVAC systems serviced every 6 months, and various services during the past 9years. Yesterday's technician, Victoria R, was extremely thorough and gave a detailed explanation of the items noted on the Home Health Report. She was respectful of my home (wore booties & cleaned up debris), friendly & courteous. Also, my husband & I were impressed that Arctic Air hired a female technician; more companies should follow your lead!

New AC unit out in 2024 Dec. Could not turn on unit when we…read morewent to use it 1st time in summer once we finally got an apt for them to come the unit barely called the house. This year same thing went to use unit today nothing... After 3 calls the earliest they can get here is Sunday! This is a brand new unit. I'm so sorry we used this company and do not recommend to anyone

Scott steel is a gentleman he came out my store to evaluate a heating issue he immediately…read morerecommended a solution and gave us a fair price to complete the work He explained what he was going to be doing and how it would solve our problem We will definetly have the work done by his company and will post another review upon completion Thanks scott

Scott Steele was originally recommended to us by our home inspector when we were in the process of…read morepurchasing our new home. We needed to have a special HVAC inspection to assure ourselves that the furnace did not need to be replaced. Scott examined the equipment, diagnosed the problem, and then did the repair work before we moved in. This included correcting faulty insulation and sealing the ductwork so that the system would reach its optimal efficiency. We have had him return for additional work, including replacing the thermostats and a faulty circuit board, installing clean-out valves for easy maintenance, and even installing two motion sensors (which is usually electrical). Most recently we had a problem with the house humidifier and he came over on a slushy Saturday morning to fix it. He fully explains the work that needs to be done. He provides excellent advice and is always helpful. We have been pleased with all of the work that he has done. During my many years of home ownership, you won't find anyone better. Scott is professional, efficient, reliable, and on top of that, his rates are reasonable. I would recommend him to any of our friends and neighbors.