Our 25-year-old American Standard gas furnace was on its last legs when we put down a $5,000…read moredeposit with another large local provider for a Trane furnace. After we paid the deposit, they notified us that the project would be delayed for one month due to COVID supply issues. I grudgingly accepted this as a consequence of the "interesting times" we live in, until our furnace completely blew out a few weeks before Christmas. I called the other company to come up with some sort of temporary solution. They unapologetically offered nothing. I called Obie and was quickly notified of three important things: 1) they offered Daikin furnaces because of their quality, the best warranty in the business (exceeding Trane), and no supply issues, 2) We would be prioritized as an emergency and would be serviced within days, and 3) the cost would be 30% less than the Trane quote. After doing the necessary research on Daikin, which is a quality, highly rated brand, I asked for my deposit back from the other company and went with Obie. The friendly Obie team expertly installed our two-stage, variable speed blower high-efficiency Daikin furnace and Ecobee smart thermostat. The five inch filter they installed has eliminated the dust generated with the older furnace. The smart thermostat uses sensors you can put on each floor to figure out how to keep your home the most comfortable for the least amount of money. You can also adjust your thermostat from anywhere using the Ecobee app. Are the kids cranking the heat up too high while you are away? No problem, just turn it down! With our new Daikin furnace, we are saving money on natural gas every month while being more comfortable than we've ever been. No drafts, no cold spots. No noisy, clanking furnace. Complete, uniform comfort. Obie will help guide you through the rebate and zero-interest loan process. They will also schedule your appointment with the building inspector. If you are reading this, you are probably looking for a new furnace installer in Metrowest Boston. I understand the analysis paralysis that you are facing. I had been thinking about the same thing for years before I finally took action. I only wish I had acted sooner. That's why I am pleased to recommend Obie Comfort Solutions for your furnace installation needs based on my own, real-life experience.

RUN AWAY! About 9 years ago, I hired Obie to install a new central air/heat and tank-less water…read moreheater in my condo. The owner came out for the sales pitch and did a good job explaining etc. When the techs came, none spoke English and appeared to not know what they were doing - i.e. untrained. It took them 2 days to finish the install. I had an issue within a few weeks with the tank-less water heater and they sent their "best" plumber out. The plumber was not happy either and said that the pipes were not installed well and that it was "a mess." At a maintenance session a few years later, the tech told me I did not need to use filters and then proceeded to close up the filter opening. so I could not access it. Needless to say, within 2 years the system was not working, they sent out a repair tech who told me that the coils were filthy and it would need to be replaced. WHAT! Fortunately, they fixed it for free by cleaning it - not replacing it. I guess if you are paying for the repairs there is a different set of standards than if the company is fixing it. It does work, but am crossing my fingers that it will last through the next 6-7 years before I have to replace it. They appear to hire untrained workers hoping that no one will notice. Run away from them before you have a disaster too.

Horrible experience. I was quoted $375/hour as an emergency rate and was told confidently over the…read morephone that my leaking pipe would be taken care of that evening. At that price, I expected preparedness and for the issue to be taken care of. When the plumber arrived, he looked at the pipe briefly and said he didn't have the required part and the supply store was already closed. No repair was started. They did not ask me to send any photos of the leaking pipe beforehand, which could have helped them come prepared. Despite this, I was asked to pay $300 for the visit. I was also told a receipt would be sent. Weeks later, I still have not received one. Charging a premium emergency rate creates a reasonable expectation of readiness and professionalism. In this case, the repair did not even get off the ground, and basic follow-through (such as providing documentation) has been lacking. The experience fell far short of what was promised.

Dave from Pi Piper came to do his yearly maintenance on our furnace (that he installed 4 years ago)…read moredid a great job, as always. While he was here we asked him to fix a few things if he had time. He took the time and fixed both issues. Dave is always pleasant and does an excellent job. We highly recommend Dave from Pi Piper

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

$$$$$$$$$$$$ I could not believe that it would cost nearly…read morenearly $2,000 to replace a sink and $700 to add the faucet. They are less of a reasonable service company and more of a high-ticket selling company. The on-site teams are polite and friendly, but I feel bad that they have to put a 30-minute estimate "portfolio" in the van to drive up costs as much as possible. I'm really offended and I've been in sales my entire career.

Just superb service. I had a hot water heater break on a Saturday afternoon. I called S.D.H. They…read moresent a young guy, Oscar, who arrived in a half hour. Pretty good for a Saturday afternoon. He was very professional and polite. What a pleasure dealing with him. I have had excellent service by their technicians in the past. They are just top shelf. They explain everything so that even I can understand it.

Driver nearly hit me while he was making an unprotected left turn. He saw me, grinned at me because…read morehe's an asshole and he didn't care if he hit me with his much larger vehicle and continued to push forward in his turn knowing he should have yielded and nearly caused an accident before I slammed on my brakes. If the road had been icier we would have collided. Van #24. Imagine the shoddy work this guy does, probably cuts lots of other corners, too.

From 1st call to install perfectly. All questions were addressed before installation, making the…read moretransaction very smooth. Very clean and neat, would highly recommend for any plumbing needs.

I was alone with two small kids and a gross, overflowing toilet - and McCullough was the only…read moreplumber who would come help me ASAP! This was many years ago, and I am still so grateful for their quick service in a very stressful situation. I recommend them often!

We called them about our a/c, they came the next day and had it up and running in no time. We have…read morealso have our heating system serviced by them every year. They are always on time, clean and efficient. I would recommend them any time. Just a terrific company to deal with.

Don't bother with these people because they won't bother with you. Made an appointment with them,…read moreran home from work and they never showed up. Called them and left a message, couldn't even call back. Nice way to do business especially when it was a large job, guess then don't need the money. Should be NO stars, but was unable to do that.

Eric is the head of this Family owned business, and his values and business acumen will always be…read morein the forefront. Reliable, dependable and honest are most noteworthy... on multiple occasions I've needed their services and they have always performed higher than expected. Highly recommend for residential and commercial!

After many incorrect orders and installations for a new bathroom despite clear instructions, months…read moreof no communication, ghosting, no shows and a refusal to settle an overpayment for materials not delivered, this is clearly not a recommended business.

After discovering a major hot water heater leak that happened overnight, I called Joseph Kaufman…read morePlumbing first thing in the morning and got a call back within an hour. They had one of their plumbers, with an assistant, at my house that afternoon, and two hours later they had replaced the unit and I had hot water again. Their team was highly-experienced, polite, friendly, patiently answered all of my questions, and cleaned up after themselves. Having the option of paying by credit card was a nice benefit. I'd definitely use them again for any of my plumbing needs.

Joe at Kaufman plumbing was a lifesaver when my hot water heater burst a couple of years ago. I…read moreended up getting an on demand water heater which they installed (beautifully, I may add), and I have been a happy hot water camper ever since. I also hired Joe to install the plumbing for a washing machine at my business, and when I recently had a problem with the water sensor required by my landlord, he was there the next day, troubleshooting and fixing the problem. Joe and his team are professional and responsive. I wouldn't call anyone else!!