Amazing and professional staff ! I take my 10 year old and 3 year old here. The office is always…read moreclean and we never wait for longer than 10 minutes after checking in. My kids have a good experience and I have never had any issues . I have been brining my oldest for the last 9 years.

The dentist and staff are wonderful with my daughter--professional, friendly, and attentive. I have…read moreno complaints about the quality of care she receives. However, I do have ongoing issues with the clinic's scheduling policies. Today, I was running 10 minutes late due to work. I commute from L.A. and already have to leave early from my job to make it to these appointments. I was told they only allow a 5-minute grace period because the doctor has a long commute--which I understand, but frankly, that's part of her job. I also have a long commute. I also lose time and money when appointments are inflexible. It feels one-sided to ask for consideration of their time while showing none for the time and cost their patients invest. Especially given that this clinic is on the pricier side, I expected a little more flexibility and understanding. To make things worse, the next available appointment they could offer was three months out. So basically, if you're a few minutes late due to life happening, your child has to wait months for a reschedule. It's disappointing, because the care itself is great. But the lack of scheduling empathy makes it hard to justify long-term.

Sharon is extremely rude and infuriating. I know everything she was saying and it is not what was…read morehappening. I tried to ask questions and she wouldn't let me get a word in edgewise. If you can go anywhere else then don't waste your time at this place.

Dr. Pepper and her kind team made my 5 year old excited to go to the dentist. The pain-free…read moreexperience made for a happy child and stress-free Mom.

My daughter has been nervous at previous dentists but she had an excellent experience here! The…read morestaff was friendly and welcoming, we didn't have to wait at all which is very uncommon these days at most dental offices. Thank you for helping my daughter feel comfortable, I especially commend the tech who cleaned her teeth! She was patient and an excellent help.

Not coming back! The type of care is self centered and they all need to project more understanding…read moreand compassion to their patients.

Dr. Sadek is so thorough and always has a kind bedside manner. He has helped in emergency scenarios…read moreto routine visits. Couldn't be happier with the dental care received here. The staff and dentists are very patient centric and wonderful.

Came In today to bring both of my kids for a check up /cleaning the young lady that helped us…read more Jessica made this such a good easy experience for my kids my daughter was a bitt nervous Jessica was very good with her did her cleaning with no problems I will definitely keep bringing them back

Trying to find a dentist that I like and trust seems to be a bit harder than I thought. My favorite…read moredentist retired and it has been a couple of years of seeing new dentists trying to find the right one. I think I have it! Every aspect of the customer service was warm and calm and cheerful. I also took my son, who is 9 and was worried about everything - he was treated kindly and respectfully. In the past, I've seen dentists that find all kind of issues that were conveniently covered by insurance. Or, they poke you in the gums with a sharp instrument and say - WHOA you're gums bleed, you need a special deep cleaning that your insurance will pay for! Huh. A sharp dental instrument made me bleed? What a racket. When either of those two things happen I'm not coming back to your office. Nothing of the sort happened to us. First, the x-rays at the dentist can sometimes be the hardest part! I really appreciated the dental assistant's way of handling my occasional issue - she just calmly moved on to the next area (which required a different bite), and then went back to the problem areas later. This definitely kept me from getting flustered and it was no problem when she went back. It had been a year (COVID) since we had been to the dentist. They could have told me anything and I might have believed it. But we both were cleaned up and polished by Dr. Phil. No cavities. No pressure to do anything unnecessary. Good advice about braces, too! Also, the cleaning was that little water pressure deal, no scraping. Thank the lort. Fast and pain free. Naturally, everything was very clean, everyone was masked and gowned and there was hand sanitizer everywhere, etc. It is a nice office in general. Cool that you get x-rays and treatment all in one room. We will be back and I will be recommending Lancaster Dental to others.

The absolute best of dentist I've been to in Lancaster. I had terrible wisdom tooth pain and they…read moresaw me same day. They were gentle and very reassuring during the entire process. They didn't pressure me to get extra work done. Just a very honest & professional dentist & office assistants.

We had such a great experience at Happy Hippo Children's Dental Office! The entire team is…read morefriendly, patient, and amazing with kids. The office is clean, welcoming, and really designed to help children feel comfortable and at ease during their visit. My son loves the TVs above the bed they lay in the get their work done. Really distracts him during his work. The staff takes the time to explain everything and makes sure both kids and parents feel relaxed and informed. If my son is nervous about anything they stop and try and gesture what they're doing in a separate way. I really appreciate the office manager Cristela's kindness when we're in there. She came by to check on us to make sure we were happy with everything. Definitely found my son's forever dental office!

This is the most incompetent place of business that I've ever dealt with. Let's start with Angie…read more She makes promises that she cannot fulfill. She's either stupid or illiterate. She told me she was going to screenshot my daughter's records, and I never received them. (After 4 days). Apparently everyone keeps saying that she is new so they're throwing their own staff member under the bus. Let's move on to Kathy. It might start with a "c" for other reasons. She has no idea what is going on in her office and can answer zero questions. She sent me a screenshot of two lines that I included in this post for proof. There is no doctor, business, patient, or parent information. Criscela is the manager at this establishment yet she was in a manager meeting ALL DAY! on Monday from 9am to 5pm. So you are telling me that a manager was involved in an," all day meeting" from 9 AM to 5 PM???????????? This office overbooks patients and the quality is showing. I will never bring my children back to this dentist. Not one single person could get the information that I was requesting. This is the worst dental office for children! Do not take your children here! Side note Criscela never called me! Shows how much she cares All day manager meeting lol BULLSHIT You can charge my insurance but you have shit service, especially for kids

I took my son here yesterday.. he's never been to the dentist for a cleaning…read more I'm mad I didn't get the name of the woman who cleaned his teeth.. she was so gentle, so kind, she explained everything to him before she did it and while she was doing it. She was so patient with him too. Love this place! It came as a recommendation from my girlfriend, she's a HUUUGE baby when it comes to the dentist and she also really likes how gentle they are while still being thorough.

Got my teeth fixed and it sucked.yes this place is family friendly but they were not friendly…read moretoward my mom who was helping me get through 3 root canals .they had told her that she wasn't allowed and continued to try to make her leave.after I got my teeth fixed and they didn't say anything ,nothing to treat it or what not to eat or anything .so if u take your kid be aware.

WOW!! I didn't know medical practices like this still existed, cause they're so very rare to find -…read morethe entire staff was exceptionally sweet, friendly, welcoming, caring, kind, and helpful. I am very nervous about dental work, and they went above and beyond to make sure I felt comfortable. They explained everything that was happening before they did it and asked me what my priorities were instead of telling me what to do. I left feeling like they actually cared about me as a patient. I can't get over what a great experience I had with my office visit to AV Sierra Dental!!

I only gave this dental 3 stars doctor oh is great and his dental assistant was awesome but the…read morelady in the front who does the insurance needs to work on customer service she came in and informed me the cost to recement the crown would be $114.00 because my insurance portal. Was down and that's not my fault she could have gone the extra mile and call the insurance company get a authorization and what my outta pocket expense but noooo she made me pay everything up front and now I have to wait 21 days for a refund and that's not fair I called my insurance company and my co payment is only $50.00 for the recement the crown I deal with customers all the time and I always bend over for my customers this lady did not even care she just took my money she gave me no choice I

The staff at Smile Dental yesterday was THE FIRST STAFF to care about my exposed nerve in 2 months…read more I lost so much weight, lived everyday in so much pain my eyes were swollen from crying. I called their office Monday Morning and by 11am, I was in their office. She promised me she'd get me out of pain and for the first time in 2 months, I woke up this morning without severe pain. They were VERYA caring and even were super supportive during the needle phase of numbing (super sensitive to needles.) will definitely recommend them any day and REALLY hope they'll keep me as a full time client because I'd love to make this office my new dentist.

I took my daughter to get a root canal and Dr Vanessa was very professional. my daughter has…read moreanxiety and is very scare when it comes down to dentist visit, since she had a very bad experience on a visit with a different dental office.. today she went back to take care of a cavity and Hilldi did her refill, she was amazing she kept my daughter calm and talked to her explaining every step. our appointment was at 11 am and we didn't get called in until 12 am. we did wait a little longer this time but overall very nice and professional place .

Before finding a new dentist for my adult son, I finally looked into why the local small-town…read morefamily dentistry feel of this office was off? We had come for years without issue! This place is under new ownership, as of a few years ago, It was bought out by a young neurotic dentist named Dr. Sangani. This place can't keep any dentists or cleaning staff. You will not get the same hygienist. No consistency! One visit you need this, next is that , and of course the price went up! This micro manager dentist hops from room to room and totally interrupts whatever conversation or treatment you are undergoing. The owner has little manners or etiquette and you can truly see the frustration on the employees face. That's why you don't see the same employees 6 months later. You can overhear the pressure his employees are under to over-charge and over diagnose treatments. "What about this, what about that, did you suggest this." All to milk money out of scared patients. Likely there is shady billing happening but I didn't stick around to find out. I sat and witnessed his odd antics (and he wouldn't stop talking- Sir, we have lives!, stop the chit chat so we can get our treatment done and be about our day). Enough is enough and we are now going to another dentist in town. Avoid this narcotic, self absorbed, narcissistic owner. Bad vibes!

I had a terrible experience with a dentist. I grind my teeth at night, so I asked if I could buy a…read morenight guard online for $100. The dentist recommended their night guards, which used a laser to scan my teeth for a precise fit. I bought the $400 night guard and wore it for six months, which helped prevent grinding. However, I noticed my bite was changing. When I returned to the dentist, they checked the night guard and realized my teeth weren't touching it, only my molars. I trusted their claim of precision. They shaved off the night guard to make it fit, but my bite had changed, and my teeth no longer touch when I close my mouth. Both dentists are unattentive. The staff keeps changing, likely because they don't like working there. They also overcharged my family and made them pay out of pocket instead of waiting a month to use insurance.