Good Grief!!! Never again! Store was empty... rude sales girl, very abrupt and rude! It was hard to find anything, especially front area! Brian was the only bright spot of day!! Other people must agree as you could "roll a bowling ball down any isle"!!! Next on to Hobby Lobby!! Quite a different experience! Great number of shoppers....and many sales people with great attitudes!!! I found everything I needed!! My new "go to" store! read more

The service is terrible. I went in to get a balloon arrangement for my husband's birthday, and it was a small arrangement of two numbers, one mylar balloon and six latex balloons. The girl did not know what she was doing. She was not trained however she did put the arrangement together nicely where she messed up is she cut the strings way too short because it matched up with the shortest string is what she told me, but these strings were so short. It looked ridiculous. Then they tell me I have to pay for a weight because they ran out of clips. I said I'm not doing that because I'm not paying for a weight. You're gonna have to find something that's equivalent. The manager came over. They found a clip put the clip on there. I said thank you and left. I didn't get a you're welcome a nod a hand wave nothing I was not rude or disrespectful. I simply said you're gonna have to do something that replaces the clip because giving it to me with just a string is not OK. Customer service has to be better. Don't take a personal understand. You have to do your job. I gave it to you because the arrangement she did was nice and for my understanding, she didn't know how to do an arrangement but her customer service skills, including the manager is not up to par. read more

Michaels - Balloons - Arts & Crafts Near Me - Fairfield, California

My fave place to go in Fall! Love looking at all the Halloween, fall and Xmas decor. Always leave with candles for sure !!! Love it read more

Michaels - Fall candles. Always - Arts & Crafts Near Me - Fairfield, California

Maybe they've went through all merchandise at the beginning of the New Year, but this store was bare and had many isles were completely bare. One employee stuck out to me; she assisted with carrying some items to my car. She was polite, sweet and had a nice conversation about the area. She made me smile and enjoy the rest of my evening. read more

Michaels - They had plenty of these - Arts & Crafts Near Me - Fairfield, California

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I had a very nice experience at this location. The employees seemed cheerful and willing to jump in and help. The shelves were full and organized I found everything I needed- and more. But I will say the pricing adds up quick so just a few items can be costly. I have no issues with their products as everything has worked out great. I love making gifts and Michaels has the perfect selections. If you want a craft supply store come to Michaels. For decor and overconsumption go to the other company (Hobby Lobby). I vouch for Michaels since I grew up going to it. read more

Is Michael's closing too?!! Walked in and the shelves were half empty! It looked as if items on the shelves were rifled through and then just thrown on the floor!!! It also looks as if they received Joann's yard but just threw the boxes on the floor in the area. Forget about putting them on the shelf! This place hasn't been taken care of. It's dark, dingy, and just plain dirty. read more

I mobile order a few items Vacaville location did not have but Fairfield did. We waited half the day for the items to be ready. Never got noticed to pick them up. Therefore we walk in and got our own mobile order and put it all together. I understand almost all jobs right now are understaff, however the website should not displace the time length of how long it will roughly take to get an order ready. read more

The service is friendly and great but the mark up on prices is fudging ridiculous!! Gimme a break on this cheaply made stuff. Was looking for a frame, the only deal was buy one get one half off, but the price of the one was out of control!! Will not be back. read more

I have not been in this store but I have been outside getting curbside pick up which I love!! It's difficult for me to walk so to shop online and pick it up a few hours later is perfect for me!! I posted one of our dollar deals activity and the kids had fun with the glow sticks. Someday I might come inside but the curbside is best for me at the moment. Definitely a place to find crafts and activities to do. Hopefully they will have in person classes again for the kids, we have gone into other Michael's locations for that and the kids have fun. Parking seems busy here, it's next to a few food spots and a Ross store. read more

Michaels - Glow sticks idea - Arts & Crafts Near Me - Fairfield, California

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Horrible customer service. Book an appointment online for custom framing at the Fairfield, CA branch only to be told when I get there that the store's custom framing shop does not have anyone till 11 am. Manager basically washed her hands off and told me that she does not know who would confirm the appointment. She offered no other option except to call the 1800 number. Tried calling the 1800 number but no one picked up. What can you do at that point other than never patronize the store and leave a review to warn other about the experience. Never again. read more

Wonderful variety and quality. The staff and manager are great. The problem is they're understaffed. So, it's messy and shipment boxes are left out. Be careful if you work here. The storage room / truck is dangerous for workers and often breaks OSHA regulations. Example boxes blocking fire exits, broken glass, heavy boxes packed that can topple on you etc. read more

This store is small. But you can find what you need sometimes. That's not the issue I was at the register to buy just one item for more kid who wants to start doing calligraphy. She just needed one maker to start her then once she gets better we can get more. I used the app and got the 50% off coupon. The cashier scanned the coupon and gave me my total. I put my card in to pay. Then she just grabs my phone off the counter while saying can I see that coupon. Remember she already scanned and it obviously applies since the system took it. So I asked her was something wrong and she said she needed to see if it applies. I was thinking that you should have done that before you scanned it and also just not grab my phone when you want to. I felt a. It felt a bit jaded by the issue and wanted to say something. If you that there was an issue then address it before you scan the coupon and just don't touch customers personal belongings without consent to do so. read more

We just went shopping at Michaels in Fairfield, and had the best customer service experience ever. Leo, helped my niece and I find the best craft project to do together. He spent a lot of time showing us his favorite crafts that he recommend for kids. I was blown away by how much he knew, and how much he genuinely enjoyed helping us! We will definitely come back again because of him! read more

I dont come here very often. Yet solely on my last check in I have to give it 4 starts. The guy at the register was impressive. He moved the line quickly and was good at multi tasking. The phone rang and he took the call, directed it to the right place and got done right before the next customer got to the register. They had what I was looking for and for the most part have always had what I am looking for when I go. Store kept clean and organized WE dont have much to choose from here and I think this one is better than the one in Vacaville :) read more

We came to this store to buy many decoration items for our wedding- we found the wedding selection to be good but very overpriced. We needed over 200 ivory votives but did not find the amount we needed at the store- we should have tried costco for something like that. After the wedding, we had quite a few left-over items. We decided to return these but I was having such a frazzled/bad day that I couldn't find the receipt I needed in my purse for the return. I asked for a manager to help me who was able to essentially purchase the supplies back from me at a lower price. I of course found the receipt in my purse a day later :( Michaels may or may not have what you need- for large events, I recommend also stopping over at the party store in the same complex- you may need to go to costco if you have large numbers of items to get (like candles). read more

Customer services is terrible. They're always rude and no help, when they make a mistake they don't vouch for it. And they never restock anything. read more

Had to travel to this store after Vallejo store didn't have what I was looking for in stock. The store here in Fairfield looks to be better managed and in a better & safer location than the Vallejo store. Noticed prices have soared lately! Michael's no longer that relatively low-cost crafts store of yesteryear, possibly due to inflation, supply-chain issues, idk? Stuff that used to cost $1.99, $2.99, $3.99, etc. is now $5.99, $8.99 $11.99 and higher. Like up to 100% or better from before. Ouchie. Did find some relative bargains in the clearance racks however. The bargain bins may now be the first place to seek when entering the store? Btw, custom-framing costs at all Michael's are not really cheaper than any other custom frame shop, despite advertising claims to the contrary. Bottom line, Dollar Tree is likely still the go-to for crafting supplies found at either store. Make sure to utilize your Michael's receipt coupons for your future visits. And sign up for their customer rewards program to build points good for rewards vouchers. Cashier was quite friendly 10 min. within closing time, so no problems with customer service here. Closes at 7pm on Sundays. read more

I rarely ever give a review unless I have an impactful experience whether it is positive or negative. I just want to express my gratitude to Danielle I'm the picture frame department. Her knowledge, confidence, expertise and overall customer service was OUTSTANDING read more

This location is Huge and very well stocked. It's always clean in there and the staff are very helpful and patient with all of my questions. I love that they always take coupons! Whether from their own website, rewards program, or even apps like retail me not. read more

This store is disappointing. The selection isn't so good and unless there's a sale or coupon most stuff is overpriced. But today I was particularly frustrated. I had placed an order online for pickup in the store. I ordered two items that were supposedly in stock. Then I got emails saying one item was ready for pickup the other unavailable and canceled. I went to the store to pickup the one available item. And I noticed that the other item that was canceled was actually in stock so I asked the cashier if she could give me the same price I should have paid for my original order that the store had canceled since they couldn't find the item. The answer was no, I would have to pay more because deals are different in the store. I think a price adjustment would have been appropriate, it wasn't my fault they didn't find the item. But no. So basically the store is so disorganized even the staff can't find things. Therefore their pickup in store feature doesn't work and on top of that their customer service. So really I am not sure how this store expects to stay in business. Why would anyone buy here and not online? read more

I have purchased a ton of things at Michael's the last 9 months or so for my wedding and for the most part the customer service has been okay. Usually, the customer service here is dry, but I have never experienced any rudeness until this past weekend. The cashier that assisted me was beyond rude. At first I ignored it because I did not want to make a scene, the line behind me was getting long and ultimately I just wanted to complete my return/exchange. The cashier asked for my ID in a very rude manner and just stared at me the whole time. The transaction made me feel so uncomfortable. I do not like returning things without my receipt(s), but at Michael's they can look up your transaction with your phone number so it should not have been an issue. I don't like to assume anything, but I really felt like she was treating me poorly because of my race. I know, I know, like I said, I hate to assume, but the way she just stared at me was nothing I have experienced ever in my life. Also, to assume I did not have ID to complete my return, what type of nonsense was that? All she had to do was enter in my phone number, which I tried to give her but she dismissed me. The cashier completely messed up the transaction and basically blamed me for it. When I first walked up to the counter I let her know I had a return, if she did not hear me, that is not my fault. After her attitude continued, I had finally had enough and I told the cashier that she was rude and I demanded to have someone else assist me. Instead of apologizing for her lack of customer service and rudeness, she wanted to keep arguing, until her manager came and told her to go on break. Do you think the manager apologized or anything? NO! All she said was, "oh she gets flustered easily." Really?? Let's see how Corporate feels about this scenario.....I really hope that Corporate follows up with Management and they do more than make excuses for this rude associate. I do not care if you're having a bad day or you don't want to be at work. You leave the negativity and attitude at the door in order to perform your job properly, it is that simple! read more

Could the women at the cash register be any more rude! She kept rolling her eyes at us gave My husband an attitude when he ask for military discount ,again with the eye roll and huffing and puffing. Like i get it every one has a bad day. But the customer before us got the best experience of her life with her. She was polite and sweet to her. I don't know what we did to her but we felt so lost and confused when we left like we said something wrong to her. Best part we just moved here and that's the welcoming we got. Thanks . I'll take my business elsewhere . read more

Before I went to this store location, I called them and asked if they do price matching. The girl on the phone was extremely helpful and provided me with information on how to do it correctly. When I get to the store the manager began to yell at me about how the price was fake and it isn't real so she isn't going to price match my item for me. 1. There's no need to get snippy with me. 2. If you can't price match it then that's all you had to say. 3. Don't lie to me saying it's a fake price when I had the proof and when I know several people who got that exact item for that exact price. What happened to customer service? (I'm not referring to the customer is always right because frankly we are wrong a lot of the time) read more

Angelina (their manager) will hang up on you mid sentence and when you and when you call them back somehow she makes it your fault that she hung up. Horrible customer service, especially when I was trying to inquire about a job. read more

Nice Michaels location. Always make sure to go on your smartphone and download coupons from the Michaels website. I bought a picture frame here and a styrofoam doll head for my hats. I found a coupon while I was in the checkout line for 50% off one item for some reason the register gave me 50% off my entire purchase! Score!!! Definitely coming back! read more

OMG I love this store! They have so many things to make stuff out of! My best friend bride-to-be, her sister, her mom, and I went here to find flowers and vases because my best friend wants to make the centerpieces instead of buying them made. They have a vast selection of flowers, baskets, vases, etc. to make centerpieces for weddings, homes, and other places. They also have supplies to make crafts and they even have supplies to bake and decorate cakes! I come here once in a while to buy some cake decorating supplies for some special cakes. They have many discounts on many things. They advertise them online and on the paper. If you buy something, keep your reciept because you can get coupons through there. They also have workshops for craftbuilding and cake decorating, among other workshops. They also have events for kids too. You can always ask an employee to see what events they are holding. read more

I like Michaels, when I'm feeling crafty, or when I have nothing better to do, and decide to check out their clearance items. Nothing like buying candles for 20 cents. Don't forget your coupon, for typically 40-50% a single regular priced item. I usually just look it up on my phone and have them scan it from there. read more

Went in today after dealing with horrible customer service at the nearby Party City & was so happy to experience some good quality service here. It was just what I needed! I was asked twice by associates if I was finding everything all right. The store was neat & clean, especially for it being so close to Christmas. And although some associates were moving & restocking product, it was done in an orderly fashion not to disturb shoppers. At checkout when the line got long enough, another cashier hopped on promptly. My cashier was friendly & helpful. I appreciate that kind of service!!! read more

I love Michaels! Every week you can find a 40-50% coupon in their paper and I use them on things such as Edged Canvas' but then I find out that the Canvas' are already discounted at 50%, which is pretty awesome. I always end up buying something everytime I come here. And when I NEED to use a coupon, I end up getting another coupon with my receipt which is a ++ . This place is great and some of the staff are very helpful read more

I absolutely love Michaels! I honestly can say that The staff here are genuinely helpful! Very nice! Always upbeat! They know what you're looking for when you need a specific item! I am coming here on a weekly basis for the free Michaels class (additional cost for supplies) and I really enjoy it! I take my client here to do arts and crafts. I recommend everyone to come and take it. Get out of your house! Try something new! Meet the staff for an hour or two! They're so extremely friendly! Gary is such a funny guy! He's taught my client and I basic painting skills. He's also funny and has a great attitude! Lisa is extremely sweet and has a very nice tone of voice! Great service! Very helpful! And is super upbeat! I never come across any disappointments. I mean why?! Their products go on sale, their coupons are online, they have rewards now, they give you additional discount - military, coupons, receipts on top of sale items. You really have to give this place a try. They're really nice and i love coming here. I am not an arts and craft person but I'm beginning to! read more

I'm not one to write bad reviews but good lord was I absolutely appalled by how rude one of the associates was to my mother and I just yesterday. We went into michaels to buy some ribbons and other supplies for baby shower party favors we were making and were discussing with each other details about the baby shower while browsing. An associate who happened to be in the aisle we were in turned to us and flat out said, "we don't have baby shower items anymore we haven't in over a year. You can go to Party city it's in the shopping center next door." I was fully taken aback by not just what she said but the way she said it in an absolutely condescending and rude tone. We did not ask her for help nor did we even ask her if they carried baby shower items (which they most definitely did have ribbons and balloons saying "it's a girl!" and pink decorations that I would qualify as baby shower like). Again, we did not ask or even approach this associate she literally listened to the conversation between my mother and I and just decided to butt in and be rude to us for no reason. The other associate who rang us up was very polite and professional though, who thankfully was able to turn our visit around. read more

This is my number one place to go to when I need rolled precut 6" tulle. Or any of the things I use for my tutus and diaper cakes. They have almost everything I need. The tulle variety colors aren't that great but the options they do have keep me and my creative hands busy. I dislike that the front sliding doors wait until you are nose to glass in order to open. Can we get that fixed??? What if a child decided they were excited to get new crafts and were running in to the store but the door didn't open? well...... They almost always have plenty of cashiers up front but don't ALWAYS count on them to be pleasant and at least give a crack of a smile. I mean seriously most times the cashier is not happy. I can barely get a, "have a good day" or "thank you" from them. Why do I come back? Well its close to my job and is easy for me to pick up materials on my lunch break. I do love the little clearance section they have towards the way back but it is a bit disorganized. The aisles tend to be a bit narrow and if two carts are coming opposite direction OMG just be careful. read more

I'm sad to give this Fairfield location one star because my family and I absolutely love shopping at Michael's. I understand this place gets extremely busy, especially during the holidays, but that doesn't give anyone the right to be sarcastic and snobby. ESPECIALLY if they are the employees. I went to Michael's at 9pm at night (which yeah, it's late and these people want to get home to their family's, I get it!) but it was slow and there was only myself and one other family in line. As I was waiting patiently in line for two of the workers to resolve an issue they had with their current customer, I was observing how awfully rude they were answering this customers one question. Their question was basically to clarify how much their Christmas tree was including the discount. They misunderstood one employee who helped them in the back (the manager, I didn't get her name). The customers thought that it was an additional 60% off of the discounted price. Rather than saying no and explaining that the 60% was already taken off, the employee (Shelly) pompously asked the manager through her earpiece if she told the customers that she gave them an additional discount. Her face during this was absolutely disgusting! She flat out was trying to make the customers look like idiots. On top of that! When it was my turn to get rung out, I asked the girl who was helping me (Cheryl) if I could do two transactions to get 50% off of two full priced items. She said normally they wouldn't allow it but since there wasn't anyone else in line behind me, she would do it. I told her that I could have my fiancé come in and pay for it, so it wouldn't be an issue. She politely said it was ok, so then we proceeded. Aside from the 50% off one full priced item coupon, I had the 25% off entire purchase which she told me wouldn't work on my second transaction since it was just one item. Honestly, I knew I was pushing it by asking for all the discounts but I'm a penny pincher here and that's me being real. What I didn't appreciate was that she was lying to me and she threw two of my receipts coupons away that printed out from my purchases. I asked her, because I chose a paper receipt instead of an email one, if it came with a coupon. She didn't think that I saw her quickly throw it in the trash. She said that I did get a coupon but they can't give them out or else "they" (whoever THEY is) would get suspicious. If these people had such an issue about ALL THE DISCOUNTS THAT THE COMPANY OFFERS. Then they are working for the wrong company. I will be contacting corporate because I and one other family got the sh*ttiest service. I'll be taking my business to Vacaville from now on. read more

I love this place the staff are super friendly and very helpful. Cake decorating classes are wonderful as well as the kids cupcake classes. Affordable and easy to follow along. read more

Michaels - At the beach cupcake class at Michael's. - Arts & Crafts Near Me - Fairfield, California

Seems like this place has a problem with rude employees based upon other recent reviews. Made a purchase online for pickup in Fairfield but decided against it so I called to cancel it. The lady who picked up the phone who seemed annoyed as hell then transferred me to a manager who could cancel my order. The manager cancelled it and that was that. 15 mins later I thought maybe I should have received an email confirmation for the return but I hadn't so I called again just to make sure I would get some sort of receipt of return. I called again, the same rude ass lady picked up and the phone and I explained her my situation. And she says "WELL I. DONT. KNOW. LET ME GET THE MANAGER AGAIN." She was pissed for no good reason especially with me because the questions I asked were quite simple she didnt need to become flustered When I spoke to the manager, she was cordial and polite like an employee should be. I've worked in customer service for 8 years and I know how it is and some days are harder than others. Sucks for customers who have to be treated like shit by people who don't know how to separate emotions from the work place. Or this woman might just truly be a bitch at heart. Whatever, honestly the next time I go into Michael's I hope I can run into this woman so I can catch her name to attach to this review. read more

~* i'm crafty *~ michaels arts & crafts is great! i could spend hours browsing through the store at all the art, paper crafting, and scrapbooking supplies. they have a variety of great dollar items for sale. they offer in-store classes/workshops for adults and children. when i visit, i walk up and down the aisles...dreaming up my next crafty project. read more

I only give this location 4 stars because I have had bad customer service here but I couldn't help to give a good score because of one of the associates. Leon is amazing, helpful, and entertaining! He does the Saturday kid classes and he is great at it. Please keep him there and give him a raise. He deserves it. He has the patience, the care, the energy and is the friendliest associate there. read more

I always go to this Michael's for crochet supplies. They have a good selection of yarn. Don't forget to download the mobile app because there is usually a 40% off 1-item coupon that you can scan directly from your phone. read more

I'm always a big fan of Michaels. This one is a litlle small, but I found what I was looking for. I needed to make a quick model for my Arch class. This place is also a little crowded, probably due to the building being really small. Staff, well, I didn't need to really ask for help. Most Michaels are laid out the same so I knew where things were. I wish I kept my receipts because I could get additional discounts, like 30-40% off. Oh well, next time. read more

I love michaels!! I paint a lot.. and buying canvas and paint can be expensive..sometimes I can get coupons in the paper and that always helps, also on receipts there's always additional discounts your next purchase and that's always a plus in my book! The customer service is good. I always end up buying more then I want to!! SHAME on you michaels!! I'll still come back for more!! ME love you long time!! read more