Credit where credit is due! This review is for Steven in the framing department. Went in with a rather complex framing job for two written pieces I was framing and matting in one frame. For something like this the spacing and cut outs have to be super precise and right on the money. Steven was an absolute pro and helped me pick the perfect matting as well for my project. He's very meticulous and you can tell he loves his job and wants you to be thrilled with the result. He's a real asset to Michaels and I hope they get him some help back there because it seems very busy and he's basically a one-man show. 5 stars all the way! read more

I had a bad experience in here in December 2025. I went in here & of course they were having a sale on a lot of their items. It was hard to tell the prices on some items that I came across that I was interested in so I used the Michael's app to scan for a price. The items that I had found had a great sale price so I put them in my cart. When I went to go to self checkout the prices were not ringing up for the same amount on the app. I didn't see on the app "on-line price only." I didn't have many items. They had 2 cashiers working & a little bit of a line had formed behind me. Not good to be under staffed during a holiday shopping mth. I was able to ask a cashier behind me about this price discrepancy as I explained it was a different price then when I scanned the items on-line. She had told me "those are on-line prices" I told her I thought this was ridiculous, that I'm in the store already so in order to get these prices I need to order them thru the app & come back to pick them up? Can't I have them for the price listed since I'm here already? She told me I could speak to the manager about it but she was busy with a customer who wanted to buy a Christmas tree on the floor since it was the last one. I had come in here after working all night & needed to get home to get to bed. I didn't feel like waiting so I didn't buy these items & set them aside. I did buy a couple of other items that weren't on sale. A few days later I purchased the items I left behind on the app & did a pickup where I parked in a number parking spot & an employee brought it out to my car. I didn't have to wait too long for the lady to bring it out but honestly this is stupid. A customer will still spend money whether they're going to purchase on-line or go into the store. This cute Christmas platter I got had some flaws in it so I had to go back into the store praying that they still had one & one that didn't have any flaws & do an exchange. I got lucky! But it stinks that I couldn't have picked the item out myself while in store & get the cheaper price. Dumb! I feel like Michael's has jacked up their prices too. I'd say the best time to shop here is when the items are on sale. read more

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All that shines and sparkles . We need life to be happy again. We come to the conclusion that we need crafts to create the energy and happiness in our everyday lives. So we visit the local Michael's. This particular year the kids are growing and are excited about Christmas. In fact we want to celebrate the days when we were younger. Let's relive when we were young. We need supplies. That's why we are here. When all is shiny and sparkling is it all better? It can be . The mundane things of life can have life and happiness. Why because we are creating it. We, actually "me," need reminding, like the children that Christmas can have life and meaning again. We are setting ourselves apart and letting the past be the past. New generations are coming and living for the future. We are coming out of the past. Let's reward the people here with new opportunities and ideas that we make together and make happy. We are living for now, and an individual needs to step up and make it happen. We are provided the craft ideas, thanks to Michaels and the selection of home made products and do it yourself ideas to make our new memories come together to inspire others around us. Let's make it all happen and possible. The store was well stocked and the staff were happy and welcoming. We need over night to make the impossible happen. Miracles while we wait. Wave that wand and make it happen for you too. Just add sparkles. read more

Michaels - Find something to make you happy and sparkle. - Art Supplies Near Me - Las Vegas, Nevada

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I haven't been in a Michael's in a while but shopping nearby and went in. It wasn't very busy and they still had some Christmas markdowns. I was amazed how organized everything was. Every aisle was in order and the store is just so visually appealing; it always makes me want to craft more than I do! I got done fun ideas for future crafting. I found a couple of sale items and some pretty ribbon I wanted. I did think it was interesting that a ran into a couple employees as I browsed, but not one person said hello or even made an attempt to acknowledge me. Luckily I didn't need any assistance since no one seemed real friendly. I went to pay and no one was in that area but it's self service kiosks so scanned in my Michael's rewards number and paid. An employee did come up as I was bagging my items but again no acknowledgment. I was happy with my purchase. read more

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Staff just watches you at register instead of helping you. Then has the audacity to appologize to someone in line behind me ON MY BEHALF because they literally just cant be bothered to actually do some cashier work, and I'm struggling to get my stuff rung up with no bags and no help: just all attitude and eyes. I finally asked whilst being watched ringing up over $345.00 in merchandise, can I at least get some bags for my items piling up; she was instead yelling at her coworker across the register/checkout area about how SHES not doing something right...? and instead of bagging as I went just watching me ring things up at a register THEY DIRECTED ME TO, with ZERO BAGS to put my purchased items in. . . Please make it make sense. Then when you have a question just "I don't know. Or I'm on my break". The one that did help kept dropping my decorations on the ground... repeatedly... MICHAELS, WHAT IN THE ACTUAL COUGH* COUGH* ARE U DOING IN UR STAFFING DEPARTMENT?? These issues start from the top, which is the source of the BS; the manager, and or assistant manager in store working together and getting away with this repeated cycle of toxic business ethics. And let's be real, these items aren't cheap that you're dropping on the ground, and or refusing to give any service with. Literally just pointed to where the paper was for me to wrap my broken items in; You know, the items you, as the staff just broke in front of me. . . DO NOT GO HERE. EVERRRR. read more

This was a quick stop to like for something. The visit was nice, got to brouse and see what I needed. The associates were nice. The store was a bit chilly. When getting to the registers I needed assistance so I was able to go to avoid self check out. The associate was helpful and kind. It's not my usual Michael's store bit served its purpose at the spur of the moment. Happy Yelping! read more

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It's ran by kids that don't care for work, if you ask for assistance they give you a weird stare like it's a bother to ask them for help. Hire more mature people that would like to work instead of entitled kids. read more

Michaels - Avoid this Michael's - Art Supplies Near Me - Las Vegas, Nevada

I frequent this store a lot and they're always nice and attentive. Today, Adyson was super helpful with what I needed. I know this past week has been extremely crazy (and probably very irritating) with Black Friday, so I really appreciated her help and patience. Thank you! read more

Ordered a matting for a picture. Was told I would get it next day. No phone call or nothing. I went in 2 days later and still not there. Told to check tomorrow again. Should have gone elsewhere with a place that is honest when purchase is made or at the very least communication if delayed. read more

Always a wonderful experience there was a new girl at the cash register. Just want her to know if she did awesome.

UPS Access point, to return a package. The attendant at the Framing counter was so pleasant. She smiled, received my package and gave the receipt...Effective and efficient. The store was clean, she helped with additional frames, multiple colors, that I need and within the price point I desired. I shall return! read more

What happened to the store! Stopped by there yesterday to get some vinyl for T-shirt Printing. The young boy that was working there could not answer any of my questions. The worst part was the floors were dirty. Most of the products on the racks were messed up. And packages needing to be unpacked, sitting all over the floor to what you had to step over them to get to the next row. read more

The lady at the register right now is extremely rude for no reason Dave your money and go somewhere else they need manner lessons on how to talk to and treat people read more

Love this Michael's. Yes every Michael's has the same inventory, same sales, but this Michael's you can always find someone to assist you. Besides that also everything is always were it is supposed to be. Very organized store, and always have enough registers open so your not waiting in line for a long time. So nice to have a store we're you get the great customer service with a organized store as well read more

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50% off on many items and 60% off on seasonal merchandise. There's also several items on clearance that you might find useful. The store appeared well stocked and was neatly organized. On another note, Michael's recently installed self-check out kiosk machines in the store. This is much needed and a welcomed sight to shoppers and those pressed for time. With that, introducing anything new comes with a learning curve and these kiosks are no exception. However, fortunate for customers, Michelle (manager), was there to assist. She was friendly very personable and understood the importance of good customer service. She made my first experience with the kiosk a painless and easy transaction. read more

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I was there a week ago and I want to thank the girl who helped me. It was closing time and I was a mess! Had my kids and we had all the items mixed up. I was "that guy" at that moment, but the girl was awesome. I'm Going to guess her name was Taylor cause I kept seeing something like "Tay" with some numbers on the screen. She was awesome and I appreciate her kindness. read more

Michael's management Ur customer service sucks, just putting self check out and not give attention to a customer with issues does not work! Pay attention to your customers Train your employees better ! read more

I can't believe I visited this store twice in one day! So, Similar to many other Michael's locations I e visited- this store is somewhat clean and organized. It's nice that the location of items is also pretty much the same for all stores. With that said, the big difference between the stores is of course, their workers. I would say it's hit or miss with the workers here. Since I visited at different times of the day, I can speak to the difference of workers today. So when I came in around noon, the three registers that were open, were backed uppppp. The guy who helped me didn't really greet me nor did he really smile. For my second visit, the young lady who closed me out was smiling and asked about my visit today. She actually provided pleasant customer service. All in all, Michael's is a great store for you crafters out there! I always forget, but they also have a ton of home decor items- all of which is usually 40% off on a regular basis. read more

This review is for the custom framing department... Love, love, love them. The first time I went to them was for our wedding photos 2 years ago, then I went back after buying tiki art for the hubby as a grateful gift. First time was great with the rep pointing out which frames would suit our theme/tastes, and were on sale. This past July with 70% off most of their inventory, I was like "SCORE!" I spent between $250-$300 (lost my receipt) for 2 custom frames. Payment's also due at the time of consultation, so I wasn't about to lose the opportunity of the sale. I wouldn't recommend going to their website and trying to make an appointment for the framing department. The department is only staffed from like 10am-4pm (see sign posted around their payment pads). Even then, the staff doesn't like making those that waited just to pickup previous orders waiting to create new orders. I wouldn't go if I'm in a rush either 'cause my consultation lasted about 15 minutes, and the customer before me that wanted hers redone lasted about 20 minutes. Line already forms way before they're staffed. That's not to say I don't appreciate the more personalized interaction! I totally liked Tori's recommendation for the framing, their timeline for completion, and her friendly demeanor towards all of us there. Tori actually gave me the call when my frames were done, on the scheduled day, but Heather helped me the following day. Heather was just as friendly, making sure I was happy with how the frames turned out. It's also really nice seeing them being gentle with the products - reassures me that they take the quality of their work seriously. The thing my husband liked most about the frames was the pouch on the back for the certificate of authenticity. Custom framing definitely a special occasion splurge, but it's worth it. read more

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I guess one losses cool points when one reviews a Michaels but what the hell. This Michaels rocks. I'll start off by giving a shout out to The Shield (aka Rob, the store manager). Any question I asked - ANSWERED. Need help to find a item - LEADS YOU RIGHT TO THE PLACE. Need a fist bump, FIST BUMP GIVEN. I know it's hard to be cool at a place like Michaels but this dude has the easy going nature of Dean Martin combined with a command of a store not seen since Mr Cunningham was running his hardware store in Milwaukee. Now, can one find anyone cooler than Gio who works in the frame shop? Like seriously.......this is the coolest under 25 I ever met in my life. I did like half a dozen plus a few extra frames with her. Her taste is impeccable. Each piece came out fantastic and I could not be happier. Not only does she ooze a coolness not seen since Greta Garbo she is a really really really nice gal. In summation Rob should be the future VP of operations and Gio should be his assistant. Oh.....also, the store is super clean, well organized and well stocked. read more

They didn't have what I needed so Izzy made me a custom one right in front of me. Couldn't ask for a better experience!

I swear, this place is like Walmart for me: I don't know why I'm there nor do I really need anything but, there I am; and I'm most likely going to buy A LOT of things I don't need....but, somehow "need." Get it? I feel like I'm in a candy store whenever I come in here...So much to look at...So much to awe at...and so much to hold myself back from! Lately I've been coming here for items to use for my mani/pedi: brushes, tools, beads, glitter, etc. I hope to look for items to use to make DIY necklaces and earrings =) Giddy :p Craft stores back home in Honolulu don't even compare to the size, quality, price, and amount of items Michael's has. read more

The staff are nice , poor hardworking folks , the make managers are bigots ! Run away ! The custom framing is the poorest quality you can imagine ! And beware they work on commission ! They make you choose expensive options! Save your money , unless you prefer to be ripped off with ooor quality framing ; definitely don't frame artwork ...but a certificate it's OK ! read more

Not a single cashier working they installed all these stupid self check out kiosks so the company could make more profit. I hope they get robbed blind and have to get rid of self check out just like Walmart. read more

I'm not a very artsy or craftsy person. If I was, I would definitely come here to find what I need. They have a wide assortment of everything to fulfill every hobby. From knitting to paint it yourself birdhouses, they have it all!!! They also have a variety of holiday decorations and home decor. Tip: make sure you buy holiday stuff after that holiday is over. Things are 70% off!!! I've come here numerous times on a mission to find certain things and have always been able to find what I need. Only reason why I docked a star is due to the lack of assistance from the sales associates. It's always hard to find someone. Or if you do end up finding someone, they aren't very helpful. My bf asked this one girl how much a certain frame was and she said she didn't know because she didn't have a scanner on her. Um, walk it over to a register and check, it's your job. I've never had to wait in line at the register for more than 3 minutes so I can't really complain about that. I'll be back for sure if I'm on a mission again. Extra tip: make sure you download the app to get coupons!!! On my last trip, I got 50% off a regular priced item, saving me $24!!! Score!! read more

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Salena is such a wonderful young lady. She definitely strives to ensure her customers have an incredible experience. Having an autistic daughter can be challenging, but Salena was patient and kind and never made us feel unwelcomed or uncomfortable. Excellent read more

Good store for the most part. The staff is nice and very helpful. The problem is checkout. You buy one item and suddenly you're asked to fill out a survey code. And then you get the miles of wasted paper in the form of the receipt roll. I don't want to go online and enter promo codes or become a member of their secret society, or even apply for a job (also on the receipt scroll). The best option for savings is not to buy anything at all. It's like the Hollywood celeb who was bragging about her "Green home, so environmentally friendly!" Then asked if she owned any other homes and how she arrived at Oscars the actress sheepishly confessed "Well, six I think. And I flew here on my Gulfstream jet, which has a house of its own. But don't judge me. Just vote for who I think you should vote for next election, and see my movie. This interview is over!" On this errand I twice told the clerk "no bag" for me, though my items were still put in a bag. Thanks for listening. read more

Michaels - Art Supplies Near Me - Las Vegas, Nevada

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The employees are always helpful if you ever need assistance. Many of them have the aisle contents memorized for a quick answer. However, I am assuming this is due to covid, they are out of stock of many items. You will notice walking through the store that many of the aisles are nearly empty with things out of stock. If you are looking for something specific, chances are it won't be there. But it's a nice place to go for general craft supplies. It's always clean and they follow covid protocol requiring masks for all customers. read more

I walked in to michaels and needed help finding a few items and finally found an employee I think her name was jerri. She was super inviting and very helpful. Instead of her telling me a location she actually walked me to each area and showed me. Wow now that's customer service. If someone can tell her Thank you again that is wonderful. What a great employee . Jennifer Martinez read more

Michelle manager didn't question me at all when I left my brushes I paid cash and they weren't at the register I went to. Gave me my brushes off the shelf no hassle no questions. Great customer service. read more

This location of micheals is clean, and typically has a full stock of items I regularly need for crafts. I enjoy coming here unfortunately Today I was rang up by a brown haired Caucasian woman, description between age 24-30. I'm not sure if she was having a bad day or what her problem was but she absolutely had an attitude. I wasn't able to get her name because her name tag was sideways. I greeted her as she rang up my items and she flat out ignored me. Then handed my recipient in a snooty voice and said "there you go." Like not even a thank you for coming in? Not sure if she was racist. But that made my visit unpleasant. Everyone else working today was cheerful and helpful. This review is based solely on her attitude and she was working on the right register during a 3pm shift on 3/11/22. I hope she will be held accountable for her energy towards regular shoppers. read more

The staff here is very friendly and will help you find anything your looking for. They have a great selection and is always fully staffed.

This is a nice, large, well stocked location! I have been here multiple times for those days when Im feeling extra crafty and I have yet to be dissapointed! Even if I am coming here for one specific thing I always, without fail end up walking up and down every isle finding new exciting goodies that I probably don't need but end up buying anyways! For someone like me who has a plethora of crafting hobbies Michaels is really a gem! I can pick up paper for my scrapbooking, yarn for my knitting, paint brushes for my watercoloring phase, and supplies for wedding decorating and crafting all in one quick swoop! I have also never waiting in too long of a line at check out and thats always a big plus! Well staffed, well stocked! Will be back. Often! read more

Michaels - Bridesmaid boxes made with all Michaels goodies! - Art Supplies Near Me - Las Vegas, Nevada

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Giving this 5 stars purely because Simon in the framing department is the best! I've never gotten anything framed and honestly was a bit intimated by framing in general. I decided to go to Michaels because they were doing a big sale and I'm so glad I did because I had the pleasure of working with Simon. He was super helpful and listened to exactly what I wanted while also giving me really helpful advice. We worked together to find the best frame. What's super cool is the technology Michaels has let me see my painting with each frame I was interested in so I could have a clear idea of what it would look like. I ended up getting the painting back earlier than expected and I'm sooo happy with how it turned out. Highly recommend working with Michaels for custom framing and if you can work with Simon you won't be disappointed! read more

This Michaels is filled with your craft-y needs. It is filled to the brim. However, the new checkout is crazy.... It has a lot of potential. It's set up with the register telling you to "proceed to register six" But it's the line part that is ridicolous. It's shaped in a maze, that is really difficult to manuever with a cart. read more

I came in 30 minutes before they were closing looking for a frame that was out of stock at 3 Targets. The young lady in the custom framing area was working on something, but was more than helpful in helping me find the frames I was looking for. She was so helpful and was not bothered by my lack of knowledge of frames. I didn't get her name, but will be back for future craft ideas and goodies. The store was well organized and lit, so even though I had to ask for help to find what I was looking for I wasn't overwhelmed by all the different categories. read more

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NEVER do curb side pick up for this Michaels. I waited 15 minutes and no one came out with my item. I had to go in and line up and ask the cashier. Eventually they told me where to go and the lady just pulled out her tablet and marked me as picked up. No apologies, nothing. My item was sitting in that locker all this time. I could have walked in and lined up instead. Customer service sucks. Either train your employees to better handle orders during the pandemic or get better employees. read more

MOST RUDE & DISRESPECTFUL ADULT I HAVE EVER ENCOUNTERED AT MICHAELS ON EASTERN & W. HORIZON RIDGE in HENDERSON, NV. !!!! Came in on 07/10/22 between 6:30pm - 7:02pm. My mom & I came to this location for the first time to pick up craft supplies. We were aware of the various announcements that were made that the store was closing, so we picked up what we needed and got in line right away. Before she was finished with her transaction before us, CANDANCE (please note this name for all reading as I have never met a grown adult this disrespectful and rude in my life.) did not want to ring up our purchase claiming "we are CLOSED! It is 7:00 o'clock." It was 6:57pm. We were already walking up to her register, but the second we got there she said, "I can't take your purchase. It is 7 o'clock. But I guess I could try" (with attitude I may add) The time was 6:58pm. As I did not know what that meant, I asked, "So what happens if we are in the middle of the transaction?" Without missing a beat, she exclaimed, "You come back tomorrow!!!!" As she was ringing us up, (which was all going through, I may add) she kept exclaiming and commenting to us through the whole transaction, "I don't know, I can try." "It won't go through." "We are closed." and various other rude exclamations, as she was refusing to ring us up. She also put the blame on us for not being done and out of the store by 7:00 o'clock, even though we were waiting in line way before 6:50pm. I should also mention they still were letting people into the store minutes prior to 7:00 and there were still customers in line after us. She did not make an announcement that she could not take anymore purchases to those customers either. Tired of all of the blame and rude comments, my mom said, "We don't want to argue, we would just like to finish our transaction." Our transaction went through perfectly. She handed us our receipt and walked away exclaiming, "I don't care, I'm off the clock!!" She did not even put any of our items in bags or hand us our stuff at all. She also exclaimed to my mom while walking away, "I would like to know where you work so I can stay there after hours!" We talked to the store manager at the front of the door, and she was no more help than Candance. The store manager actually negated all of the claims Candance said to us, saying "no we are still able to take transactions after 7:00 o'clock" etc. Very unprofessional and completely unacceptable for the two in this interaction. Absolutely, NO CUSTOMER SERVICE AT THIS LOCATION and clearly we will never go back. read more

Of course I have to go to Michael's a few times a year, but the overpriced selection from floral to baking to scrapbooking to beading makes me irritated. I try to avoid going there, opting for a specialty store or Amazon if possible, and if I have to, will try to find a couple coupons online before going in. I did take a cake decorating class there last year when we moved to NV, it was actually pretty good, the woman teaching it was very sweet and knowledgable. (Of course, I have never used the $30 kit plus $more of supplies ever again). read more

I am a rewards member at Michael's and I came across an item that would've totaled out as $50 and my rewards saved me and totaled out to $24 and I can honestly say that I am a forever returning customer. I will also take advantage of their online store. read more

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