The customer service here is phenomenal. Max helped me get a new PS5 and has a lot of patience for customers. Alexa was also very helpful and overall made it an awesome experience. Max was very informative when it came to everything so I didn't have to ask questions. read more

Let's update the greatness of this store ! As the children grow their toys do too! We are in the middle of electronic wonderland . Everything is AI! The children are constantly blowing my mind truly. What's not to love? They have been going to this game stop as their stop! So stop by and check out their games galore! The customer service and support is fantastic here. What are you looking for? You will find it here or there? If not they can get it to you ! You can order and have it shipped to store too! Now let's play and get some time together off in the buzzing wonderful joy of your mind on the edge of enchantment. read more

Gamestop - Terrifying new technology. - Video Game Stores Near Me - Las Vegas, Nevada

I walked in here expecting to spend about $200 total on pokemon 30th anniversary preorders. The associate Max - helped me out a lot. He is super knowledgeable and patient. He explained what each item contained and their upsides/downsides and even per pack cost. He also broke down how buying a membership could potentially benefit me over the course of the release dates ($5 off/month) in addition to the % back credit to the pro membership and 5% off. I ended up ordering quite a bit more than I thought I would, but am still happy with the experience. Thank you! read more

Sepharoth maintained and kept a very professional and friendly service like how I remembered when Gamestop used to be when I was a kid and was my safe place growing up. I do miss the days when they had the demos they should bring them back as a service for pro members. read more

Man i know GameStop gets a bad wrap.... But the employees here both the guys are cool AF!!! My son just started collecting Pokémon he's 6yrs old and both dudes were super nice and teaching him about the cards.. max gave him a card and taught us how to identify and get packs etc... all around great guys! Thank the both of you for making my sons day! We need more genuine people like this in the world! Thanks again bros! I'll never go to any other GameStop again! read more

Associate present during time of 12pm 2/15 is slow and shows no urgency to handle a line of just two customers. Does not bother to check in on waiting customers and dragging her feet with the current customer she was with. read more

Earlier today 3/3/26 sometime between 12-2:30 pm. There was a woman working by herself. She was assisting someone as I came in, there was one other person waiting. Then I came in. Once she finished assisting the original person she went to the next guy (who was a fully grown adult in his 40's to 50's) who wanted to trade in a box full of stuff. She kindly asked him to unpack everything from the box so she could assist him. As he was unpacking she came over to me (also a grown adult in my 40's) and asked what I needed. I responded I needed to replace joycon for my switch. (A transaction that would take 60 seconds) Before I could finish my sentence, and the other guy even finished unpacking his box of crap, he started throwing a hissy fit about her helping someone else, instead of giving him her undevided attention. Meanwhile there were two other groups that came in after me waiting to be assisted as well. She was trying to be proactive and multitask. She handle the situation with professionalism and grace. If it was me I would have told the guy to go F himself with the way he treated her. She finished helping the clown adult, then helped me and made my day with her kindness. I was biting my tongue trying not to embarrass the adult clown because there was a young child that came in after me and I didn't want the situation to escalate. I say this all in the hopes that whoever reads this can look into the woman that was working by herself on that day at that time, and give her some positive recognition. She did better than most would. I'm going to assume she has children in her life because she handled that adult child with perfection. Ps. Among all the garbage that came out of the adult child's face I also overheard he said he comes into this store all the time. I hope he stumbles across this revue and reads it in its entirety so can understand how close he was to getting the fire slapped out of him by me for acting the way he did. Next time he might not be so lucky. read more

Francisco was amazing he helped me out he's the best I would Definitely Recommend him he helped me with my problem

Shady location. A year ago an employee added the pro membership onto my transaction without telling me and I noticed it when I checked my receipt. The guy said he did it because he saw it would save me $10. I asked if it would renew and he showed me the computer screen and said that it wouldn't. But guess what a year later here we are and it's auto renewing. I can't wait for all GameStops to close down. Check your receipts people. read more

Not the Greatest Service. "What's Up" is how the person greeted me at the counter, then after buying a $200 Switch they heavily pressured me to buy insurance, which I made clear I didn't want. They have a great selection and seem knowledgeable, but I don't think I will be back. read more

Online it says they close at 8PM, but they close at 7PM. I pulled up at 7:30PM and they were closed, so I called them. A nice lady answered the phone even though the store was closed and I told her I just needed to pick up a game I ordered online. She was nice enough to open the store and hand me my game. Highly recommended! Great customer service! read more

Came here to trade in my Xbox. Bruce was the store manager and was INCREDIBLY rude to me. I asked him how his day was and he told me that he didn't answer rhetorical questions. I asked him why he was so upset and he berated me about my question. I was really hurt by the whole situation. He then said "this is GameStop. You know what this is about." read more

Gamestop - Video Game Stores Near Me - Las Vegas, Nevada

Online hours set to 8pm, but you closed at 7pm, update your hours, the person who opened the door, deserve 0 customer service but bought the game at Walmart!!! read more

Love this location. I really only come in to buy and pre order call of duty games and destiny. The cashiers here really know about the products they sell and ate always helpful with making sure I know how and when to input codes into xbox live to actually get all the stuff I purchased. The line here is epic tonight though as myself and all the other gamers await the release of Destiny 2!!! Ow yeah an all nighter lies ahead for this guardian. Ha nerd , I know. read more

Gamestop - The line waiting foe destiny 2!!! - Video Game Stores Near Me - Las Vegas, Nevada

Do you like germs? This is the place to be! Bought a used video game and the cover was filthy. The cd was also dirty. They didn't even bother to clean it and i'm sure they didnt check if that CD works. read more

Being closed doesnt mean be rude! Customer were still in store. I arrived to ask a wuestion at 7:03 nkt to make a purchase. The manager told me the store is close and shut the door in my face without an answer to my simple inventory question! Would not recommend this location read more

I ended up coming here a couple of times today to pay for my NBA 2k18 Legend Gold Edition and to pick it up. I always choose to go to this GameStop even though it is out of my way. It is simply because of how friendly and knowledgeable the staff is about their procedures. Their pre-ordering process is simple and organized. You can preorder at the store or on their website. You come back to the store again at a given time frame, 6pm-8:30pm, to get your receipt stamped so you can come back or wait until 9pm. Once it hit 9pm the staff brought people inside the store in a single file line with receipts out and games were handed out. Now it's time to play! read more

Gamestop - Video Game Stores Near Me - Las Vegas, Nevada

Called to ask a simple question, and I believe the man that pick up the phone Bruce was completely rude. Won't be visiting this location:

It was 7PM and they are closed. when it says online they close at 9PM! Very bad business GameStop. The night crew has to get it together or find a new job if they don't want to work. read more

Offer both new and pre owned games. Large selection of games and accessories. Employees are all knowledgable and helpful.

Dec 23 I went to this location to purchase the Pokémon Ultra Sun or Ultra Moon. At that time, I wasn't aware what it was really called. I asked the cashier to give me the newest Pokémon 3DS game and he said it's the Ultra Sun. I paid for a brand new game and he asked someone else to get it for me. The man can't find the game in the drawer. He asked the Manager to look for it. The Manager gave me an open box. She said that it's open but it has never been used. I didn't want to go to another location so I took her word. LIAR!!! They didn't have the Ultra Sun or Ultra Moon. She gave me last year's game. What a cheater. Now my nephew opened his present on Christmas Day and was very disappointed. Thank you for ruining his Christmas! read more

I loved coming here til I had to deal with their manager, Bruce. He is the rudest person I have ever met in my life! He has the personality of a sponge and no customer service skills! He may be "knowledgeable" about games but it takes more than that to work a customer service/retail job. PLEASE WORK ON YOUR ATTITUDE! read more

I went to the store on Sunday afternoon June 6. The person who worked there at this time had a horribly bad attitude. Every question I politely asked was met with a condescending answer. I was about to let it slide and spend $40 at this location but at checkout I was met with more condescending answers after I politely asked if the rest of my gift card credit went through. I'm not about to spend money at a place that doesn't treat you like a human being. GameStop has forever lost my business because of this workers crummy attitude and I am sure I am not the only one. This specific location is probably losing out on hundreds of dollars a day because of the this worker. I would recommend people to go to another location if you don't want to be treated like dirt. read more

Every time I come here Bruce is extremely rude. I tend to not come here anymore. But I did come today and watched Bruce yell at a man and try to kick him out. AWFUL customer service. Go to another GameStop or shop online with them. read more

Stopped in today and saw that the Wii games were all on a display that said 14.99 or less. I picked a few out. Hey, the Wii U will play them. Why not. Lady at the counter said that super smash bros was 27.99. I asked about the three large 14.99 or less signs and she said that it's the only display they have but the games are all regular price. Apparently they have never heard of false advertising or covering up misleading signs. I won't be back to this gamestop. Even after I brought it to her attention, her so-what attitude made my son and I leave immediately. read more

Called the store for assistance on a warranty and was blatantly told by an employee he could not offer me any assistance. Not being entirely convinced that I was SOL I decided to call another gamestop, and the employee that answered was more than capable of not only assisting me but resolving my issue in a matter of minutes. read more

Everyone here is really nice and take there time with you. They didnt have a game I wanted that was pretty old but they found a store near by that had it and had it sent over. The prices are pretty good. read more

It's Christmas Eve and I'm going to wrap my presents for my daughters I get to my $60 game I bought them for the switch only find that when I handed the girl at the counter the game she never went into the drawer and gave me a brand new one there's no game inside of this package. This is my second bad experience with this store I bought a game for the Wii U last year and the disc didn't work because it was scratched. Never again. read more

Staff is great but be careful because they'll sneak the game warranty without asking you. It's only $3 dollars but I'll still would like to be asked. read more

First time in this store and I come out a highly satisfied customer. Very friendly and knowledgeable staff - Charley & Logan. They know the games and gave great recommendations to buy the game or steer clear of the bad games. I will be a repeat customer for sure. read more

Went in for a pc game.. they seem to do only Xbox and ps2 games.. when I asked about ore ordering they were rude and treated me like I was an idiot.. I went on amazon and bought the game.. guess this place will be bankrupt soon as they don't care about their customers.. I personally will never be back to buy anything from this place as it was a waste of my time! read more

This GameStop is out of my way but worth the drive every time. Charlie is one of the most knowledgeable and enjoyable people to discuss video games with I've ever met. She is full of great ideas and opinions and has never led me the wrong way. The rest of her staff is all very friendly and knowledgeable as well. Even when things go wrong (which sometimes happens) Charlie and the staff go out of their way to right the wrong. Video gaming is a fun and expensive hobby. This GameStop makes its more fun and makes the expense worth while. Thank you for enhancing my gaming experience! read more

This store will forever be my store Charley and Bruce and all the personnel that work here are very knowledgeable and are quick and helpful when it comes to making decisions as well as helping you get the newest inside content on the games I love the store and the people here are amazing read more

This is the best gamestop in the area. While the one closer to the 215 on Eastern is more convenient, this location always goes above and beyond with their customer service. Anytime I need to pre-order a game for my boyfriend he always makes sure I do it at this location :P read more

Always friendly when I come in. Knowledgeable about whatever I am looking for. They are usually pretty busy but they still take the time to answer any all questions for whomever is in there. read more

I'm not a gamer and don't know anything about these products. I only knew the names of the 2 games I needed to purchase. They made is quick and easy for me...and both Xbox games were 20% off read more

Such an awesome experience shopping here. Bruce was extremely knowledgeable and shopped wonderful customer service skills.

This GameStop is one of the worst game stops I have ever been. The Pokemon go plus came out and I was calling all stores in the area to try and get one. All stores were sold out. I called this one and was told 2 people had reserved one and that if they didn't pick them up in 48 hours she could sell me one. I called the night before and she said no one picked them up so I could come in and get one the next day. I came in the next day 15 minutes before the store opened ready to get one. When I get out of my car there's already one person waiting. I show up and then an employee opens the door just as another couple gets out of the car. She asks who got here first and this couple and the other people both say they got here first. She ended up selling the items to the other people and I didn't get to get one. I had already been waiting but she didn't take notice at all. I still haven't been able to get this product that I want due to this worker. Thanks for making my experience miserable GameStop. read more