Came here on a Sunday afternoon around 4pm to pick up a few things. All the Christmas stuff had just gone on sale and there was a long line. No matter, I was on a mission to buy yarn for my mom that I knew was on sale because I had been to the Yorba Linda location and had bought all of it out there. This location is a disaster. Even with the sale of the Christmas stuff, the Yorba Linda location was fairly neat and organized. This place was just a mess. There was stuff all over the ground, stuff in the wrong aisles, stuff blocking the aisles. It is also impossible to find someone to help you out here. Walking around, I did not see any workers except at the front. I get to the cashier to check out and some red haired, Lindsay Lohan wanna-be teenager refused to check me out because the price was ringing up wrong. I kept insisting it was the right price because I had just come from the Yorba Linda Michael's location but she refused to sell it to me. I would have asked for the manager, but I overheard another worker say the manager was not there. I was going to ask if she wanted to call the manager, but she seemed to be done with me and trying to get me to leave. At that point, I was done with her, told her to cancel everything that she already rang up, and walked out the door. I am never returning to this location again. I'm gonna stick to the Yorba Linda location and I recommend going there instead. read more

Oh Michaels...I love your store, but please...answer this one question.. WHY IS THERE ALWAYS ONLY ONE CASHIER WORKING!? I see 10+ people on the floor, but only 1 at the cashier register!? This isn't for the Tustin location, it's for ALL the locations! It makes me crazy...I cringe just thinking about coming to Michaels and feels like a horrible punishment every time I have to get something. I only come to Michaels when I HAVE to get something from that store and I try to come right when they close because the line tends to be a bit shorter...which is a plus when there's always just 1 cashier. read more

It's weird but this is the only Michaels I actually enjoy coming too, it might be because it's close to home or I've been shopping at it for way too many years. But it seriously always has everything I ever need. I have tried going to other locations and it's just not the same, the layouts are weird. Any who, the staff here knows me and they are always so happy and smiley. I love chatting with them at the register and getting to know them and they me. It's a win win. I craft a lot so I am here on average about 4-5 times a week. I always need something, kind of like target! If you aren't on the rewards program get on it, I have told everyone about it and most of my friends have it. A few weeks ago I even helped a few strangers while at the store download the app for coupons. This store is the best and probably why it's always busy, I don't mind waiting in lines, even when I only have a ten minute break from work. read more

I needed a custom frame for some artwork and Valentine went out of her way to help me select an appropriate frame. Christine explained the whole process of framing and made me feel secure they would do things properly to preserve the artwork. Michelle was very kind when I picked up the completed work. I asked her advice on another already framed piece of artwork and came up with an easy solution that she completed for me. The framed artwork looks great and customer service was excellent. read more

You would think that a craft store that has such amazing stuff, would try training their front end staff to move quicker so that customers can get in and out of the store quickly. It appears that the Michael's doesn't care how long you have to wait. I think every time I go and I end up waiting 20 minutes in line. I usually walk out of the store a little more grumpy than when I came in. I always try to think of other places to go so I don't have to waste so much time in line in the store. Thumbs down for Micheal's front end staff. read more

Always great deals, online and in store. Do you homework before entering-it's worth the extra minutes! Once you enter...everything becomes intriguing. Lol Had WONDERFUL customer service from Melissa and Cassie today. Lovely people :-) offered great alternatives and recommendation. read more

The bald man with the glasses here has horrible customer service skills. He needs to take some classes on how to treat his customers. Extremely rude and disrespectful. He gave me such a bad attitude while trying to return item as if the item personally belonged to him. This is a store not your personal item! read more

Went to Michael's on Irvine Blvd, Tustin thinking I was going to get the same customer service I always receive from the Michael's in Orange. Well that was a big mistake. I went in and received no kind of salutations instead the woman just turned her head the other way. My daughter n me walked around for a bit. No one bothered to ask if I needed anything. Grabbed a few things to use the $5 bucks. As I was leaving the store I saw another employee come over talk to the cashier about my purchase and laughing. Wow...talk about rude. !!!!!CAUTION IF YOU ARE A MINORITIES !!!!! BEWARE NOT BEING THE RIGHT SHADE!!!!YOU WILL NOT RECEIVE ANY CUSTOMER SERVICE!!!!! Will never return!!!! read more

I don't know why there are so many horrible reviews for this place; compared to some of the other Michael's stores I have visited this one isn't that bad. Yes, the aisles are a little small and it may feel a little cramped there. But the aisles are also properly labeled and I have had no issues trying to locate items needed for my projects. I haven't had any run ins with any nasty employees, and the people at the cashier stands are usually easy-going and happy; although thinking about my trips I haven't seen too many associates out on the floors, and when I do they are usually helping someone else out. But that's ok because like I said, it isn't too hard to find the items you need. For crafts big and small, Michael's has it all! read more

This place is such a hit & miss. They seem to be understaffed most of the time and never have the simplest thing I'm looking for. I've resorted to buying online or even going to Hobby Lobby 10 minutes away. I get it it's b read more

Came here last night at 9pm in a mad rush to pick up some last supplies, before I got my gift wrapping grove on. Jeez... was this place empty, it looked like a chicken that had lost all it's feathers. I suppose that's my fault for waiting till the last minute to find things. I hate Michael's during any holiday because they move everything around, and you can't find anyone to help you because they're too busy trying to re-organize the crap that everyone just left laying around. Thank god their open longer during the holidays or I wouldn't have found anything. 2 hours later I was able to find almost everything that I needed and a few things I decided to compromise on, because I was not coming back here again... Not this year at least. I decide to get in line and of course I had to grab things that were not registered in the computer, or had price tags on them. After about 20 min. I decided to speak up after being ever so patient... "eeehhhuuumm, you can keep it, I don't need it that bad" and her response... "Well then why did you put it in your basket?" I had 2 options at this point, I could of told her where to put it, or just politely ignored her comment and assume that she had a rough day... I chose to ignore her, figured it was punishment enough to be working at a Michael's on a Friday night looking and acting the way she did, pathetic! read more

I used to come here a lot when I was little, but now its gotten worse and worse- dirtier and dirtier. I recommend the Michaels at the District if you want to visit. It's cleaner. But the Michaels at this location does carry more supplies. A big annoyance about this Michaels is that no one/employees are ever available to help you. read more

Super busy and their parking is hard.. However, customer service was great. Its the holidays so the store was a little bare and picked over with not much selection. That part was disappointing, but the 60% off of holiday supplies was awesome and my tree looks Amazing for very little money. read more

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There is nothing more special than walking into a Michaels and finding out that today is 60% off Sunday! Everything I was looking to purchase was on sale! I love Michaels. Anything that you need that is crafty is here. This store has a very friendly staff that is willing to help you find whatever you are looking for. And to find a surprise sale on your visit? Oh yes, I'm a fan. read more

I panic every time I need to go to Michael's because I know I am going to be overwhelmed with the selection, not find what I need and not find anyone to help me find what I need. Then, the cashier will mentally bitch slap me for no good reason other than maybe those pungent cinnamon brooms they keep up at the checkout counter have finally gotten to her. I would never step foot in Michael's except they are just about the only store that has what you need when it comes to certain crafts and hobbies. And, please, I know you are thinking Joannes. That place is worse. Next time I will pop half a Xanax and hope for the best. read more

I've been going to this Michaels for yearssss! And never had I once had a problem with any employee until today. The employee RALPH was rushing me and being so rude extremely rude. It ruined my years of experience. I took a friend there for the first time at my location. I was so embarrassed. RALPH definitely needs to be re-trained in his customer service. If you're having a bad day or a problem it shouldn't be transferred onto your customers. I worked retail for 8 years so I know a thing or 2 about what I'm talking. He didn't apologize when it was his fault he made up some excuse. RALPH get it together. read more

I truly enjoy the layout, but I agree with most of the reviews that this store is cramped. I feel it's small compared to the Orange store and the stores back in Arizona. Over all the employees were friendly and asked if i needed assistance. The line to check out grew quickly and I was witness to the previous warnings of how bad the check out gets. Luckily it grew behind me, had I been any further back, I would have jumped out of line and continued shopping. Over all I enjoyed this store and I see myself taking another trip. read more

The worst customer service. I can't believe the staff here literally everyone is rude. When you ask questions they just stare at you like you are dumb and question you. I had to walk out of the store today because the cashier refused to remove an item from my bag telling me I was saving money by taking it. But I really didn't want the item. She made me feel bullied. It's sad because I love this location but the staff is horrid. I guess I make the drive to Bristol where the store is ok but the staff is great there read more

I only go to this store because of the convenient location. Whenever my creative juices start flowing, I hop in my car and drive straight here. It's so easy to get lost in your own world once you enter the store. I remember one time I had to just buy one item and I ended up staying there for more than an hour and forgetting what I actually came in there for! Their staff is okay. So far I never had any issues unlike the other Yelpers. But if you want to be helped, just go straight to the counter to find someone. The only thing is it's smaller than many of the other Michael's stores I've been to. Quick tip: Just don't go there during their peak seasons unless you want to be in the middle of chaos! read more

This Michael's is much more organized than most I've been to. They have a large yarn selection! Don't forget to use their coupons! I am glad they have already implemented the chip on credit/debit cards... they've had some trouble with information security in the past, and I hope this helps. read more

A big fan of Arts and Crafts, I'm always on the hunt for arts and craft stores. Located in The District at Tustin, this Michael's is pretty good compared to the others I've been to. This one is neatly organized and the aisles are easy to shop. My friend and I are throwing a Holiday party and needed to get some supplies. We found so goodies here! There is one downfall to my visit. The temperature in the store was really warm. I'm not sure if I was excited or what but I seriously almost passed out. It was so hot!! read more

You can find just about any craft item in this store. The store is filled with florals, great projects, a wedding section and the staff is very helpful with giving ideas and making suggestions to the non-creative shopper. The employees were attentive and helpful in designing my frame and matting everyone in the store was helpful and seemed to be happy to help you. They even called me when my order was ready. read more

Particularly fond of this Michaels, as they have a great selection of almost anything you're looking for. Came here looking for some beads for my veil and they have a great assortment of crystal and pearl beads! Better than any other Michaels or JoAnn's that we've been to! read more

This store felt cramped and disorganized. If you are pushing a cart & there's a person standing in the aisle, they have to move out of the way or you have to find another route through the store. There was a line of customer's so long w/ 2 registers open that I felt I didn't need to purchase my items. read more

PROS: -- If your kid is into Rainbow Loom, they have the official loom and accessories. -- Less busy than the location at The District and more likely to have things that are in high demand. -- Did you know you could have your birthday party here? My daughter attended a party here and loved it. She came home with some age-appropriate crafts and truly enjoyed herself. -- If you are looking for elementary school craft supplies Michael's pretty much has everything. CONS: -- Much smaller than the location at The District. -- Feels a bit dingy and cramped. read more

I was in this store about a week ago, and there was THE rudest employee there! I am so disappointed. I asked this woman where something was that I was looking for, and she rolled her eyes, and then reluctantly pointed across the store at the aisle it would supposedly be on, and stormed off. Her name started with a "J"...Joan or something short like that...and I remember she had a small tatoo on her wrist. She had to be a manager, because a little while later, while I was still struggling to locate the item (due to her refusing to take a second to walk me over to it, or at least give me an aisle number), she berated and yelled and at one of her employees right in front of me, for what seemed to me to be no reason. She pretty much called them an idiot for asking a simple question. I also heard her snap at another employee shortly after that. I was disgusted with this woman's disrespect for not only me as a customer, but also the cruelty shown to her own team members. You could tell this particular employee she yelled so harshly at was so humiliated, and I felt so badly for them, as I can't even imagine how any employee would be able to work there with a manager like this. Due to how uncomfortable this woman made me, despite the long list of items I came to shop for, I left, as I refuse to give business to a company that employs such a heartless, unappreciative manager. I haven't been to this Michael's for a year or so, but have been shopping there for decades, and I have always encountered pleasant staff in the past, so I was sad to see how much this store has changed over this time. I hope this review helps upper management to reevaluate who they have running their store there, for not only the customers' sake, but their own staff's as well. read more

I came here since they had a discount off your entire purchase coupon. Fortunately for my friend, it was honored. This location has a similar layout and appearance to the branch in the District, but the ceiling is lower and made us more claustrophobic. Their aisles also seem a little bit narrower/shorter since I didn't see as many clearance stickers per sticker aisle. Unlike the District branch, when we pushed the help button, the staff helped us immediately and even helped us check other branches if the out-of-stock item we were looking for was at other branches, although it wasn't in stock anywhere around here and was on backorder. Also, unlike the District branch, they don't have the system where the TV above the cash registers will beep and tell people to go to a specific cash register (not that I like that system anyway, I prefer some kind of clearly designated line). Their customer service desk is also a checkout, so we were not sure whether to get in it as a separate line or not, but they let us check out at the customer service desk anyway. Parking in this plaza is excellent. There's almost no one here, but also not as many staff members manning checkout counters. read more

Very unhappy with the matting and framing of a very important family photo. $400 is way too much to pay for an uncentered picture and matting which was not done correctly. read more

I love this location it's clean and fully stocked with items. Peaceful and great atmosphere to shop. The customer service rep was welcoming and offered great service. read more

This is my absolute favorite Michael's store!!! Super friendly staff, and everything is easy to find! This store is always neat and well layed out! They are always fully stocked with the things I need and I usually find something cool that I wasn't necessarily looking for. I Love the way this store is set up. Again, everyone is Always so Nice and Very Helpful!!! read more

This Michaels isn't too bad as far as retail stores go. They have tons of different kinds of arts and crafts as well as plenty of classes you can take to learn something new. It could be kept more organized and there's rarely enough staff but if you know where you're going and what you want that's not too big a deal. The cashiers move at a decent pace and seem friendly enough. read more

Went to pick up an online order, I forgot my ID but had both my email confirmation (with no one else listed to pick up but me) and my debit card with my name on it. Some snippy employee who ignored me for 8 minutes while having a conversation with another employee about her "wild weekend", told me I wasn't "ME", even with the email (placing the order and ready for pick up), my card with the same name AND offering to show her my college student portal which also displays THE SAME NAME ON IT in order to pick up my school supplies. I took the bus here I can't just run back home in 5 minutes. She then smugly helps someone else behind me and says very loudly "Oh great you have YOUR ID". I've come here for years with all my art friends. Deffinelty will choose another location and maybe art company all together. read more

- Locale Destination - It's on Irvine Blvd and between Elizabeth Way and Charloma Dr in Tustin. It's in a shopping plaza (on the left side). The decor - simple yet I can't deny it is outdated despite of their frequent additions of new products. They should freshen it up a bit. The staff are always awesome! When you signed up their online thing by providing your email, you get coupons a lot for good deals, though I've never been into those. It allows you not to bring the paper coupons - you just need to show the deal from your smart phone. They often offer the art&craft classes on the spot. They have a little room for it. Check them out on their site. Their website has full of cool crafty ideas, too! They have lots of their own brand cool stuff. You just need to come here and see them! The price isn't bad and you see "sales" a lot. Too many items but something I can think of: Vases: Lots of shapes and sizes. Cheap. Dry flowers: Plenty and various. Not my thing. Woods: Oh yeah. All kinds. Beads: Anything for your craft work. Art supplies: Various and tons. They're well organized. Paints, papers, pens, glues, you name it! Stickers: So many cool stuff. Stamps: From big to small. Stencils: Tons. Martha Stewart is genius ;p Wrapping tools: ribbons, pins, tapes, boxes, bags, tins etc. T-shirt making stuff: I'm not into it, but they do have those. Baking: Surprisingly you find various products. Decors: seashells, burns, candles, you name it. Frames: They often offer a big 40% off sale. Display boxes to Frames. Great. They don't have many matt boards unfortunatelly. But you can bring those from someone else and they can cut it for you ($0.50/cut). Those matt board cutter is expensive and big, so it's a great deal they can do it for you. I love it. Kitchen tools: They sometimes have "oxox" stuff for sale! I got a 40% off deal! Wedding stuff: From the invitations to the little presents for your guests. - Conqueror's Deduction - I don't know what's wrong with people who complained about this shop. I'm a frequent loyal customer for Michael's because they are so AWESOME!! They always have so many cool stuff - it's a PARADISE for art and craft lovers like me. I'm not a candy lover, but coming here is like a "kid's coming to the candy store". My eyes sparkle, and my heart beats faster than usual due to the excitement this shop gives me.. They always inspire my creativity and curiosity and push me to express my artistic talent (if I had ;p I just love those handy works, though I don't draw). I rarely get out from here with empty handed. Even if you weren't into arts, you can find tons of cool stuff - decor pieces, stationaries, stickers, you name it! The prices aren't bad, either. Though all the stores look so outdated, you see new stuff here and there quite often. The staff know where the items are located and guide you into the right aisle no time - out of gazillions of their product line. They always amaze me how knowledgeable and helpful they are. If you wanna decor your house, set up for little wedding stuff, cook, and create something unique, come here! They won't disappoint you. I LOVE Michael's. read more

This store is really shabby. I only come to this location because it's closest to my house. Everytime I come here I have to hunt someone down for 15 minutes in order to get help. It's ridiculous. I feel like the store is always a mess, chaotic and every man for himself. Ahhh and let's not forget how it's always a drag checking out. No matter how busy or not busy the store is you always have to wait in a line to pay and for some reason each transaction takes forever! read more

What horrible customer service! Umm the store closes at 9pm, not 8:45pm! I was there w my cousin and she asked for some assistance but these useless cows act like they were in a hurry to close the store to help. When my cousin asked where was the easel backing, this old hag who has blonde curly short hair, w glasses, a bit on the hefty side, said to her 'we are closing right now, literally, it is closing in 2 secs' Wtf?! Its not even 8:50pm and she said the store is 'literally' closing...funny, I don't remember a sign that says'closing before 9pm!' All I gotta say is, if you don't like your job then quit! I don't need to walk into a craft store seeing an unhappy employee helping me, it kills my creative mood! Lol read more

This place has it all. Better than expected pricing and their store personnel know where to find what they sell. Great place for holiday craft items and picture frames. read more

Horrible experience at this location... Do not waste your time, energy and money here!!! Will be taking my (considerable) business to Joanns!!! Had similar experience with inaccurate prices and rude managers at the Tustin District location earlier so came to the Irvine Blvd. Michaels hopeful that they would be better at it... Big let down! Crammed store, too few associates, rude managers and inaccurate sale signs are just a few things that are enough to put one off... Permanently. I like their merchandise but too many negative experiences are just not worth it. The Sale signs on the shelves say the particular products are 30%, 40% or 50% off (or whatever the advertised deal is), but the items don't ring up for the advertised sale prices... You let the cashiers know that the item was on sale for 40% off... If they manually enter that in, then the system for whatever reason doesn't want to apply the overall 25% off your regular and sales items. If you question that they give you a demeaning look and say "but you already got the 40% off!!" .... Are they stupid or what???? Isn't the coupon saying 25% off regular and sales items mean that you get 25% off your total cost of these items? Why else is the term "sale items" mentioned on that discount coupon? I was repeatedly told that a second discount can't be applied to an item, ie if I already got the advertised sales price of 40% off (and I am not talking about using a one time 40% coupon but the advertised sales price across the board for those items), I shouldn't expect the additional 25% to be applied!!!! Hello, Michaels employees and managers, either understand what your store is advertising, or listen to the customers trying to get the point across!!!! The managers at both these locations have a bad attitude problem... They talk down to you as if you are stupid or plain trying to cheat them when all you're doing is trying to get the price that was advertised!!!! I had bought a lot of merchandise this weekend, totalling over $200, hoping I could avail the 25% discount but was in for a stressful, overwhelming and demeaning experience... Went over the receipt at home and discovered how much they had overcharged me, spent an hour figuring out what was gong on, was even charged twice for the same items!!! What a headache!!!! However was hopeful that the employees would see the wrong doings on the receipt and rectify their mistakes. I had to shelve my other plans the next morning, and drove back .... BUT WAS RUDELY SPOKEN TO BY THE MANAGERS, HARASSED, ARGUED WITH.... AFTER AN HOUR AND A HALF OF GOING BACK AND FORTH, STILL NO RESOLUTION IN SIGHT, JUST GAVE UP AND LEFT WITHOUT GETTING THE 25% off. What was so frustrating was that the items I had bought just the previous evening, would not even come up on the system and the associate would just look at me blankly saying she could not bring it up!!!! Is that the customer's fault? ... If your sales prices don't show up correctly on your system and as a result it cannot take off the advertised 25% off, is that the customer's fault? Apparently it is because i was made to pay for it. Will be returning the stuff!!! A waste of my time and energy not to mention demeaning, stressful and totally negative. DO NOT SHOP HERE OR THE TUSTIN DISTRICT LOCATION AS THEY DO NOT CHARGE YOU THE FAIR AMOUNT. DO NOT TRUST THEIR SYSTEM TO GIVE YOU THE RIGHT PRICES, AND DEFINITELY DO NOT EXPECT TO BE TREATED WITH RESPECT IF YOU DO SHOP HERE AND REPORT A PROBLEM. read more

The people working here are not happy with their lives, and it shows! This use to be my favorite location. Although this location is small, the level of customer service was stellar. That has all gone down the drain. People are basically there to take your money. You might as well put a self checkout and get the same level of service. At least then, there would be more than one cashier open. As for getting any questions answered, maybe they can get some robots and program them with answers. read more

Love Michael's overall as a chain. Fine prices and good selection of goods but this specific location is absolutely terrible especially in terms of customer service, convenience, and Cashiers. They have barely enough staff to handle the small groups in here at any given time. I've rarely seen more than one register open and more rarely see more than two employees anywhere to help out on the floor or who realize the slow cashier system requires more than one person for the giant location. Ridiculous. If they can't afford the staff they need to reconsider their operations or get enough people to help as cashiers. read more

First time at this store last weekend. It is the best Michaels store I've been in. It is clean, workers were super friendly, and everything was organized. There was plenty of parking too. I will NEVER go to the other Michaels on Park Ave in Tustin again. That place is the worst. Great job to this Michaels store. The workers looked HAPPY!!! read more