Service and quality of work was superb This family owned…read morebusiness is top notch The employees were knowledgeable and professional The owner came out twice during the work hours to inspect and make sure all was properly done

I am extremely disappointed with the service we got this year. Last year, we called Murphy's for a…read moreblocked drain in a very old house (1946). The two guys (one was called Jay) worked their butts off with a snake and unblocked the drain (which has been problematic for years, by the way). They did an incredible job and I was extremely pleased with their work. About 12 months later (November 2024) I called the company again because I noticed the drain was getting blocked again. The guy they sent this time (Brian) snaked for less than 10 minutes, and spend more than an hour explaining how the drain is broken and they need to do a full replacement, a job of more than $2,500 to set up new drains in our house. He talked to my husband on the phone for a while explaining what he wants to do and recommending several options that were clearly problematic. In the end, they served us a bill of almost $450 leaving me with a pipe that still does not drain and the promise to do an estimate for what they explained would cost well above $3,000 -- which I don't have and which I had made perfectly clear to begin with. I am sure there may be honest, hardworking people at this company, and I don't want to hurt anyone who is trying to work hard and make an honest living. My last experience, however, was awful and leaves us strapped for cash, with a blocked drain and no reasonable solution, a week before Thanksgiving. I would not wish this on anyone else.

Our HVAC unit went out on a Saturday during a recent heat wave. I called JEM and talked to Jeff. He…read morehad a tech at my door in less than 30 minutes! The technician's name was Matt and he was very courteous and explained in detail the situation and costs. In one hour, the HVAC was repaired. I highly recommend JEM for both routine and emergency services. Jeff and Matt were very professional in their customer service!!

Highly recommend, Cory gave me a free estimate to repair or replace unit due to age were other…read morecompanies only wanted to replace unit, I went with repair first due to problem. Scott the A/C technician was very good and knowledgeable and explained the repair to me also stayed within the Estimate.

We had the misfortune of getting this company assigned by First American Home Warranty. After…read morewaiting several days for them to come out to unclog a kitchen drain, the technician arrived without the ONE tool specifically needed to do the job. After expressing my dissatisfaction in a survey they emailed, the owner of the company called and proceeded to berate me before ultimately hanging up the phone because I gave him a 1 star rating on Google maps. After waiting almost a week to get our kitchen sink unclogged, before hanging up the phone the owner "Tommy" refused to return to the property and told me to contact the home warranty company to have them send out a different contractor. Absolutely unreal the way this experience turned out to be for what I thought should have been a very straightforward plumbing issue.

This is the second time I used Mid Atlantic. The first time, Tommy showed up in the evening to…read morereview the outside unit and why it's not working, gave me his assessment and showed up the next morning by 9 am to install the part that it needed with a very reasonable price. Best service. I called him couple of days ago to ask for his opinion on replacing my unit. He told me he'll take look first to make sure it's nothing serious and I can't tell you how glad I am to know this honest man. He came by this evening and checked the unit and told me no need for replacement, only refilling refrigerant. I swear by his work ethics and his commitment to help his customers which these are qualities really hard to find nowadays especially in his industry. I really appreciate everything you do Tommy!

Exxel was on time with their scheduling but that's about all I can say. Exxel was in and out in 15…read moreminutes. The initial inspection involved looking at my daughters vents, then looking at the HVAC before stating that the cost of the repairs and work done might not get the results I'm hoping for. In the future, It would be helpful if they ran through a few preliminary questions or pictures of the unit to see if a trip out is worth the time. Before the technician left I asked a few more questions before he suggested a Home Energy Audit. I'm hopeful that the home energy audit could put me on a better path to resolving the cooling issues in my home. Edit: Rob contacted me after my review and explained a few other details where now I feel the information that he provided was worth the cost.

My HVAC system was ~17yrs old and working, but not efficiently. I decided to replace our system…read moreand asked for quotes from five companies. I picked Exxel to replace our system based on these: 1. Very detailed quotes, model number, seer, eer, afue, capacity, etc. everything that I needed to research and compare. 2. Detail explanation of the warranty period. 3. Explanation of what would happen on the day of installation, again very detailed, so no surprises. 4. I asked for multiple quotes based on two stage and variable stage units and seers. Bob wasn't annoyed that I asked for multiple quotes so I can research and compare. He provided multiple quotes in less than 24hrs. Other companies seem annoyed that I asked for multiple quotes and didn't really provide what I asked for. I felt that he understood as consumers, we all do research before purchasing high price items and he was not annoyed with that fact. 5. I had additional questions (probably some stupid ones that hvac professionals get all the time) and Bob patiently answered my questions. At the day of the installation, they arrived within their estimated time. Bob and Greg were very professional. They called in the morning and gave me the arrival time. Since we don't wear shoes in our house, I had covered our floor with tarps, too my surprise they put their tarps on top of my tarps. It was totally fine with me considering they observed that we don't wear shoes and respected that and tried to keep our floors clean. The install took about eight hours and I was glad that there was no pressure to sell me other stuff. They cleaned up the area before leaving. I highly recommend Exxel and wouldn't hesitate to use them again.....when it's time to replace our upstairs heat pump.

John came out and diagnosed my burnt out fan unit, and after some effort, managed to find a…read morecompatible unit. He will make the effort to support you, and, after having used other local companies with mixed results, am confident this unit will last a long time.

I had a problem with AC and John came out a found the problem, he order the parts (coil) and…read morereplaced it. He inspected the system and made necessary adjustments and repairs.. The job was well done, he is knowledgeable and very professional.. He is my AC company if I need assistance.. I highly recommend him to anyone who needs ac repairs. Job well done..

Appointment between 11-2pm. Showed up 1:45 pm. Two young techs - neither one was a senior tech. It…read morewas a simple estimate for repluming a kitchen sink and another pipe that needed blown out? Anyhow quoted over $2,000. Therefore, it seems the price is outrageous. According to the guys, they follow code. Well, duh, all licensed professionals do so. Anyhow, not pleased!!!

While on vacation my well pump stopped suddenly on a Friday morning, so no water at all for my…read morehouse sitter. I called RT Services after checking for sudden leaks and the breaker panel. Zach came out same day and diagnosed the well pump failure and also the pressure tank. They had a team at the house early the next day and had the water back on before they left. I also asked them to replace the pitless adapter when I returned, which they did promptly. Zach, Justin, and Landon (as well as Phil the owner) were fabulous! They were great at explaining things, were on time and courteous. I highly recommend RT for Plumbing and HVAC also.

Last September Tony came alone to install our free-standing tub and floor mount faucet, a 2-person…read morejob. The tub is only held down by the drain and moves very easily when empty. The floor-mounted faucet installation was worse than I could've imagined. To start, he used a black Sharpie on our new tile, marking where he would cut the hole. Luckily, I went in to check on things while he was in the basement and discovered he was planning to cut the hole too far into the corner, which would have meant moving the tub, just so the water would make it into the tub. Then, the hole he cut into the tile was too large. To make matters worse, he used white caulk to fill the holes that weren't covered by the faucet base plate. Also, the faucet leans noticeably (see pic of level against it). Soon after he left, we discovered it was leaking. We also discovered he'd taken our brushed nickel overflow cover, which he was supposed to swap with the chrome cover, as well as the chrome drain he removed to install the brushed nickel drain. My guess is he was hurrying to leave before my husband returned home to see his sloppy work. We called him back to stop the leak and to return the overflow and drain. I want to ask him if that sloppy installation would be acceptable in his home, if he was paying someone his hard-earned money to do it. I paid him, but really shouldn't have. Now we have to uninstall all of it and hire someone else to replace the ruined tile and reinstall the faucet, properly. The pictures say it all. Unless you just want pipes installed, look elsewhere.

165% markup above MSRP. We were looking for a high efficiency heat pump water heater and decided…read moreon a GE Profile Geospring heat pump unit which had an MSRP of $2900 (which should include markup) according to the GE website. We contacted A+ Plumbing because they were an authorized GE dealer and looked to have good reviews. They ordered one for us and contacted us when it came in to schedule installation. We never received a quote, we figured it should be around MSRP. On day of installation price was not discussed when they arrived so we were shocked when they completed and gave us the invoice with a charge for the unit of $4748 not the expected $2900. The cost of labor seemed fair to us and they were clean, neat and quick but we were SHOCKED at the invoice total. We were in a hurry to leave for an appointment, and with the heater installed, we felt all we could do was pay and get going. To further the pricing issue, my brother was so impressed with our water heater he ordered one online using our EXACT model number and received the same water heater for $1900. In fact, there are a number of appliance dealers on- line that are in the $2000 to $2500 range. When I contacted the owner of A+ Plumbing, he defended the price charged as middle man mark up and said that the unit my brother purchased would have been inferior because it was a different model number. Again, it is the exact same unit as there is no trailing letters like you would see if it had been manufactured as a specifically for a chain such as Costco, Wayfair, or Amazon. I did ask what A+'s cost was and they said they would check but we have not heard back. So, based on what we know, we were charged 165% mark-up above MSRP and roughly 240% of what we could have paid for the unit online.

great service at a reasonable price! Mark took care of my HVAC system, it was a really old and need…read moretoo much to fix so he replaced the whole unit. it was quick, professional and everything works great! it's been a couple years now.

I would recommend Key Services to my friends and family. They are very knowledgeable and were…read morereasonably priced. We will definitely call on them again should the need arise. Many thanks, Kem & Bev Mason