Brought my car in for an inspection and Robin was super helpful and transparent. He didn't try to pull anything over on me and had a very reputable manner about running his business. The customer service at this location is outstanding. All employees have been extremely cheerful and welcoming. I highly recommend this Midas location! read more

I have been taking my carpet cleaning vans into this Midas for years! The manager Rick has outstanding customer service skills! They are very flexible with my busy work schedule! I would highly recommend this Midas to all my friends and family! read more

DO NOT GO HERE. I have been here twice I thought I would give them another try silly me. The first time they lost oall of the covers to my lug nuts and then replaced them which was nice. I thought things would be different the second time, sadly they were worse. The second time they lost the lug nut covers again come on really twice is it that hard to take them off keep them with the lug nuts? Then after putting new rotors and brakes on the car it squeaks and screeches at every stop not what I would call great work. Again do not go here. read more

Today, I stopped into Midas because my battery light came on. I walked into the store and the guy at the desk was talking on the phone, and he had a customer in front of me. When he got off the call, he tended to the customer, all the while completely ignoring me. Never a wave, or an "I'll be right with you". Nothing. It was as if I was invisible. So, I walked out. I never gave this location a chance today. To me, it's important to acknowledge every customer who walks in the door, regardless if you have a customer. I waited about 5 minutes, and ended up going down the street to Pep Boys and spending almost $200. read more

I brought my vehicle here after Pep boys messed it up. Alex (The new owner) got it fixed up right and it's doing great now. He was very nice, helpful. Got my vehicle in. Parts ordered and finished a single day. Will be my go to for my vehicle. read more

We have had great experiences with this Midas location. I took my car in for a routine oil change. They informed me of a belt that needed to be replaced in the relatively near future. There was very little pressure to have the repair done, mostly just informing me of the wear the belt was showing. Since we had a road trip coming up, we had the repair done a couple weeks later. They were fast, courteous and fair in their pricing. Fast forward a few months and my husband's car started smoking badly on his way to the airport. He had to leave the car and take a cab to catch his flight. I had the vehicle towed to Midas after my good experience for them to figure out what was going on. We were extremely nervous at what the issue would be. Fortunately for us, it turned out there was a clamp on a hose coming off the radiator which was loose, causing the car to loose coolant. They replaced the clamp and ran diagnostics to made sure the head gasket didn't blow. All was good so I was told to come by and get the vehicle. When I went to pick up the car, the price on the bill was different than what the technician had told me over the phone. Apparently, he didn't mention that the diagnostics were an additional charge on top of the clamp and labor. I wasn't upset, just surprised and the gentleman at the counter immediately removed that charge and billed me what I was quoted over the phone. Now that is some great customer service! My husband's car is running better than it has in months after this fix. Funny enough, he took it to another shop before this occurred and they didn't catch the issue with the clamp. We will both definitely be back! read more

Very disappointed! I visited the Midas branch on Wadsworth Blvd for an oil change, a simple oil change. Throughout the afternoon I smelled something burning and it wasn't until hours later that I saw SMOKE coming from the front of the vehicle. I checked and saw a lot of oil spilled on my engine and under the hood and the oil dipstick partly out (there was also a light on my dashboard suggesting to check my bulbs after I left the place). I came back the next morning to show the manager the CARELESS job and he reacted as if it was normal. He claimed that the oil filter is upside down so it's natural for oil to spill... seriously? Is it NORMAL to have smoke rising from your engine and have unpleasant smells after an oil change? I've had my car's oil changed for many years and this has NEVER happened! The manager offered to clean my engine but I could still smell it and he never even apologized! Why pay $33 for such a mess? Very bad first impression for new clients. Save time and money, DO NOT go to this place and TELL others to stay away!! read more

I have been taking my car to this location for 3 years and they have always done good work. I get my oil changed every 3,000 miles and it makes all the difference. They put an entire new coolant system in my husbands Cadillac and it hasn't had any problems since. I definitely recommend this location. Takes about 40 minutes give and take for an oil change. read more

I just had the best experience! I called Midas for a break repair. I was able to get in the shop quickly, and leave with a great price and even better financing. I really appreciated the above and beyond customer service. The technician showed and explained every thing he was working on. I was even allowed to bring my large dog inside the waiting area! I felt comfortable and highly satisfied with my experience. Thank you Midas! read more

Today by brakes really tightened up while I was driving, so my going to this location was random. Having said that I could not be more pleased with my experience. I told them when I came in that because this problem came out of the blue, I didn't have much cash on hand. They let me know exactly what needed to be done to make the car safe to drive again. They worked with me to keep the price low, taking almost 150 dollars off the full price. That would mean nothing however if the service was no good, but my brakes are are in great condition now. Again, I could not be more pleased with my experience here and although I live 20 minutes away I will be making that trip next time something needs to be done. read more

Screwed! Brought it there to repair a tail pipe leak after a car crash. And a transmission oil change. They charged me $500. They told me that the exhaust leak could not be fixed and I would need a new exhaust header and manifold pipe section to fix the leak for about $1200. I took it home and took apart the pipe that they were supposed to fix. There was no exhaust gasket installed. They had CHARGED ME FOR THE GASKET PARTS AND WORK THAT THEY DIDN"T DO. AND THE UPSELL OF THE $1200 REPAIR WAS NOT NEEDED. Also on the oil change I had provided the oil bottle and they CHARGED ME FOR OIL THAT THEY DIDN"T SUPPLY. read more

My fiancee and I have taken our vehicles here for the last year for a few different things. However, after the last visit we will never be back. I brought my Saturn in because it was sputtering when accelerating (which I found out after it was too late that it was more of an electrical/timing issue that is a super easy fix). I was also due for an oil change. So they told me that the problem with my car was one of two things, the egr valve, or a tune-up (spark plugs, ignition coil etc.). They said to do the spark plugs and ignition coil would be $300 just in labor because they were under the manifold. So they recommended trying the EGR valve because it would be cheaper. So I told them well let's try that and the oil change. I picked my car up and drove it around for a week, then the original sputtering started again so I brought it back in to do the tune-up. When my fiancee and I went to pick it up, their mechanic brought it out while I paid the manager. He brought the keys inside to give to me and they said I was "all set". I went out to start my car and there was a horrific,loud, knocking noise coming from the engine, like metal on metal. My fiancee went back in to get them. I could not believe that the guy that pulled out my car did not even mention this noise to me. He proceeded to try to tell us that the noise was carbon floating around in the engine and that the best thing was to drive it around and it would dissolve. I turned the engine off and then he pulled the dipstick out. It was bone dry except a tiny little splash on the very bottom. My fiancee and I are not stupid...oil in a vehicle is not rocket science; with no oil in the vehicle, we knew that the knocking was permanent damage to the engine. Midas, however, did not see it that way. In fact they got the owner involved who was adamant that the knocking wasn't from the oil or lack there of, and that they were going to fix my car. They said they were going to flush the engine, put a conditioner in it and flush it again, and try to figure out what the noise was...Judd the owner even brought my car to my house for me to drive it and see if it felt better. The knocking was not as prominent but there definitely was still a clicking. He just couldn't figure out where the oil went and that was his entire focus. He was sure that the knocking, and clicking were not directly related to the lack of oil. The next morning we called to get an update and spoke to another manager, Jon. Jon has the worst customer service I have ever experienced. He was off the day before so he was just brought up to speed on the matter. He was condescending, arrogant, and flat out rude. He told us that my engine had to have had that knocking noise when we originally brought it in and that there was no way it wasn't there. My fiancee, told him to end this phone conversation now and that we wanted nothing to do with him. I informed the owner Judd of this poor service and Judd said to just call him directly from now on. When we finally went to get the car we had spoken to three other mechanics, two from certified Saturn dealers who said, the engine is permanently damaged if there was no oil on the dipstick and it was knocking and it's only a matter of time before it locks up. Just for fun we also called three other Midas's owned by Judd and got their opinion on the issue. All of them said there is permanent damage to the engine and it will seize. Judd told us they were going to flush the engine, AGAIN, and that I could pick up my car that afternoon. Upon picking it up, it still didn't sound right but Judd was adamant that it just needed to be driven and that would be the best thing for it. We popped the hood just to show him the clicking again, and he questioned us saying that it's possible we don't know what the engine actually sounds like with the hood open and that it is an older car. Are you kidding me?! I took the car a mile up the road to Alpine GMC, a Saturn certified dealership and they confirmed that it was damaged and would seize at any moment and was unsafe to drive. I cannot thank these guys enough who gave me a loaner car the Friday before Christmas. I would not have been able to spend Christmas with my family, had I not had a car. I called Judd and informed him of Alpine's findings and wanted him to proceed with an insurance claim, which thankfully he did, but still did not believe they damaged my engine. As of now, I am still dealing with their insurance to settle but after 3 inspections they have accepted complete fault and my Saturn is a total loss. read more

I used to speak highly of Midas, than the last visit came issues. Their "courtesy check" is supposed to include a visual break inspection. I also told them I was was going on a road trip and want to make sure everything was good. I get my car back from an oil change and they mention no issues. Now a month later I'm on my vacation and my brakes go entirely out. I take it into a brakes store and they show me I have ZERO brake pads left, the rotors had been grinding for who know how long, and my calipers were broken. They showed me the damage and there is no way they could have not seen this. Both myself and the manager at the brake place felt they were hiding this from me in order to get a full brake job out of me rather than just brake pads and caliper repairs. What could have cost me $200 ended up near $700! I'm glad I did NOT go to a Midas for the work! Not only did they make a vacation suck having to deal with that, they out my life at risk! Now that's not all, not only does this already deserve a zero star review, which u fortunately you cannot give, there is more! So of course at this point I have decided to never go to Midas again. I decided where I wanted to go instead, and had some other work I needed done which I had some quotes from Midas that I was going to get done with the other company. The quotes Midas gave me were HUNDREDS more than what I ended up paying with a different company. And from what I can find I got better parts than Midas would use. Now this fact doesn't mean anything for a rating, aside from they are ripping people off and over charging. It's what I discovered when I was looking at the old service records... Somehow all my oil changed had different prices??? Now I always used the same coupon, the same type of oil, and same location. Why were the charges different? We're talking a $20 difference between the lowest and highest price. And no, they didn't undercharge me on anything, most were too much. Not sure how I didn't catch it, you don't remember what you paid 6 months ago. Maybe that's partly my fault but that is very shady! Midas has lost me as a customer and my family! There are tons of options for vehicle services, avoid Midas! You will save yourself thousands over the life of your car, and possibly save your own life! read more

Please never take your car here. These guys really made a mess of my engine, gasket maker everywhere grease in the car terrible service and prices. read more

Go find a real auto mechanic. This corporate shop has taken 500 dollars out of my pocket. I hope karma bites you.

I was on my way to work and stopped at the gas station across the street for coolant for my Durango. We saw that the coolant was spewing out the front. I've been to this Midas before with my Honda Accord and they took care of me then too. We took the Durango over to have it looked at. The guy walked outside as soon as we pulled up to greet us and find out what was happening. He told us right away that a pressure test needed to be done in order to find the leak. Unfortunately, we needed a new radiator and thermostat due to age and the cold weather we've had this weekend. The guy knew that we had run over in emergency and because I have a 5 year old, we needed a ride home. Another tech offered to drive us home while we wait for the work to be done. :) Very Helpful! We waited and received a call that the car was done. They then offered to pick us up in my own car so we can drive it to see how much BETTER it ran. The store's system was down so what the guy quoted us on paper is what we paid! Also Very Helpful!! Thanks Everyone, we will definitely be coming back! read more

this place is bullshit! I signed a piece of paper saying the work that I was getting done was $65 and I get a phone call saying its $178..definitely not going here ever again! read more

Not too sure about this place. Wish i would have read the reviews first. I used a coupon that I got in the mail for a $19.99 oil change plus tire rotation. Once I came in I was told the oil change was going to be $29.99 and to rotate the tires it would be an extra $15 but the guy would do it for $10. Now my jeep usually takes 5.5 qt of oil at every other place I get it done but here it would take 6 at an extra cost of $3.99 for the extra qt. I understand that since the filter is being done too it takes a little more oil. My concern is that it is only a tire rotation and not a mount and balance so why the extra charge? It does not state anywhere on the coupon that for 4 wheel drive vehicles there is an extra charge. It only states that there may be extra charges for parts and labor. To me it leaves it wide open for interpretation. Needless to say, I neither recommend this place or say stay away soley based on my experience. Try at your own risk. read more

I had Midas do an oil change, it was a good price with online coupon. No complaints about the oil change. But I object to their attempt to sell me repairs that were not needed. They suggested replacing my struts since the car has 100k miles. While I am no pro mechanic, I am car savvy. I have done some of my own car repair, relatively simple car repairs such as brake job, starter, alternator, belts, etc. And I know that struts do not need to be replaced at specific mileage intervals, rather they need to be replaced when they show symptoms of wearing out, such as leaking fluid, tires "cupping" or other unusual wear, springs sagging, car handling problems. My car has none of these symptoms. It is true that some (maybe most) cars will need struts replaced at some point during the car's life, and driving with worn out struts can be dangerous. What I am suggesting here is if Midas recommends replacing your struts, don't trust their pitch alone, get a second opinion from another repair shop. Replacing struts isn't cheap. read more

To put this review into perspective, I'm a shade tree mechanic and can fix most issues that don't involve physically crawling under the car. I take pride in gradually restoring a 1998 Jeep Cherokee that was pretty abused by the previous owner. Rick and mechanics at Midas have been wonderful when it comes to the more costly and complicated repairs. Last week my Jeep made a horrible grinding noise that I narrowed down to the drive system or possibly a hub issue. By the next day he called with unfortunate news - the driveshaft and transfer case needed to be replaced. He gave a price for rebuilt components which I was able to check around - parts plus labor was fair, but still a costly hit to take. I said go ahead with the repair and waited for the day when I parted with nearly $1,800. Rick calls me a few days later with good news. The Jeep was ready and some additional troubleshooting by his guys revealed the transfer case was fine, and only the driveshafts needed replacing. He saved me several hundred dollars on parts and labor and explained, in detail, what the mechanics found. I felt they really understood not only the repair but my concerns as well. This is why I trust this particular Midas location - straightforward, knowledgeable, and they value every customer that walks through the door. read more

Absolutely disgusting I was there before any employee at 6:45 explaining that I was an out of town person needed to get back on the road and asked if they were to busy to start right away and was told no problem I even told them the problem so they would not have to do diagnostic on vehicle I must have struck a nerve but had already talked to a master mechanic about the issue well went back at 9:30 and was told they just pulled it in yes I made a mistake and took something apart that they put back together... all my fault! But in the end they said it would take an additional 600+ dollars to fix... my mechanic told me that he should just switch it to heat mode and he could have done it in 25 minutes sorry but will never use Midas again now I get to finish my cross country trip with no heat thanks Midas I dropped it off and my 22 year old daughter dealt with them and I think they took advantage of the situation and lost the day of travel read more

As most people do, I generally hate going to the mechanic. Not necessarily because it's expensive but because I feel like I'm going to be talked into something I don't really need. I picked Midas because it was close to my house and am so glad I did. When I walked in I was immediately and warmly greeted by Robin. He also made sure to address me by name and make me feel welcome. His shop did a full workup of my car to inform me of things that needed to be repaired. At no point did I feel pressured to purchase anything and Robin also explained to me how expensive the repairs would be and what all it entailed. I declined to do all repairs at once but did replace a serpentine belt, have a high mileage oil change, my tail light replaced and fluids topped off (my steering fluid was low and causing a terrible shreaking noise) all for under $185.00. I was also only in the store for about an hour and my car runs smoother than ever. I am impressed with the professionalism of this Midas team and could not speak higher praise about Robin. read more

I used to get my oil changes here and I was satisified with the pricing and service. Recently, the staff has been horrible. Tried to take my car in at 3:00 pm for an oil change, they said it was too late bring it earlier next time. Staff was rude! when I returned they tried to charge me $20.00 more for an oil change, told me that they updated their computer system and thats the correct price . I recommend the Midas on Kipling and Bowles, much better service... read more

Had a great experience, brought my car in with a with major coolant leak, they did a free inspection and found that the intake manifold was damaged and would need to be replaced. After they talked to me about the repair i found that they where very competitive on pricing so I approved the work and it was done that day. Along the repair they found some issues that could have been addressed but did not force me to do the repairs because the parts where not damaged just worn. From what I understand this store is under new management, these guys went above and beyond and I will absolutely come back. Thanks guys!! I'm a believer!! read more

Communication is something that is completely lost on this shop. I had brought my Chevy there because it had a great loss of power. Never received a call the first day, and when I called, I was told that they could not get to it because they were busy. Second day, I had to call and was told that they cleaned and replaced a valve. Told me they had good news and bad news. We fixed the valve at $145.00, but your transmission is bad. They then asked if they could drive it around a bit, I said OK. No call third day. I marched down and asked for my car. Took it back and it barely made it home. Please do not take it to this shop. They are uncaring and do not follow through. They even stated that they had customers who were angry about the length of time they took on the vehicles. read more