I'm a big believer in giving praise when praise is due, but I must sadly also write about when my experience is less than wonderful. Not too long ago, I took my car in for an oil change at this Midas location. I have used them about 3-4 times in the past, the price for an oil change is reasonable and the location is close to where I live. But unfortunately, this time around my visit wasn't so pleasant. Waited about 15 minutes to be greeted in the office, and at least 3 of the mechanics in the garage saw me standing at the counter when I arrived. Finally someone other than the mechanics came over and helped me with my appointment paperwork, took my keys, and informed me it would be about 30-45 minutes. Which it actually ending up being. The problem started when they asked me to come out and take a look at my tires. I was told that I have not one, but two nails in my tires! Now this comes as a surprise obviously, especially considering that my tires were not low on air. But he pulled out his chalk and circled the nails. A couple of things that didn't feel right about this situation 1) there was no head to the nail. It was just a piece of metal in my tire, and 2) when I asked him to patch them up, he said that he could not do that and I should just buy two new tires. Really? This is a brand new car I bought in September of last year, there is no way they're bald or out of tread! I told him I'd take it to another place for someone to plug them up, and he cautioned me that I have to sign a paper saying that I knew there were nails in my tires before I could drive off. "Where's the form? I'd be happy to sign" I said, paid my fee for the oil change, and went on my way. Fast forward to 2 full weeks later, and still no loss of air or flat tire. But I felt like I was asking for it by continuing to drive on what I was told, were two holes in my tires. So I took my car into another place closer to home, and showed the guys there my tires. "We can patch those up, no problem" so I let them go to work. About 20 minutes later, the mechanic working on my car came over and told me, "those nails didn't puncture the tire, and those weren't nails." Come to find out, they were short little pieces of a nail and not a full nail of any length! The new mechanics didn't even charge me - they checked my tire pressure, said I was good, and sent me on my way. (Playa Automotive on Manchester in Playa, great guys) So I have to believe, the story about nails in my tires from Midas was a SCAM. And oddly enough, there is a giant sign in the Midas parking lot says, "Now selling tires." Hmmmmmmm. I can't say it for sure, but I have to believe they were just trying to make their tire quota or selling bonus. My advice, fine place for an oil change and that is why they get 2 stars, but be weary of anything else they try to tell you. read more

Buyer beware! Please do not go to this Midas(or any other one for the matter). I brought my car in the other day for a routine oil change. I didn't realize later that the asst. manager Joe signed me up for a "maintenance package" which I didn't ask for and is $10 more. Anyway, once the car was checked he tells me my battery needs to be replaced, the power steering fluid needs to be flushed and both front and back brakes need to be fixed and NOW! The estimate was over $700! Fortunately, I wasn't born yesterday and said I was not going to do the services, but instead was going to do some comparison shopping. He tells me that I need to sign off on the brakes because he doesn't want to be responsible if something happens to me with my bad brakes. First, I go to AutoZone where they test the battery for free. The guy tells me the battery is fine and just needs to be cleaned. I buy some cleaning products for about $5. Wait, it gets worse. Today I took my car to a reputable repair shop that I found on here and ClickandClack.com. I just got back from getting my car fixed there. They confirmed my battery was fine, I did not need my power steering flushed and I did not need my front brakes fixed(they have another 5k miles on them) and my back had about another month on them. They estimated around $210 for the back brakes and when they were done a couple of hours later it was less than that at $180! I am astounded that Midas would BS to the tune of $600..yikes! Don't think I am not going to call them to tell them my disappointment, because I am. If you want the name of the great repair shop I went to, just send me a message. read more

I normally do not trust one or five star reviews to a degree, but I am awarding five to this Midas location for a very good experience I had there yesterday. I needed several repairs for my Taurus, including a pulley replacement, a replacement for an alternator bearing, and a new tensioner. I knew that one or the other of these might have been a problem, but Joe took me to my car after a quick diagnostic and showed me physical problems with each section. Then, he gave me a very reasonable estimate (about $100 less than I expected to pay for repairs to all three) and gave me and another customer rides back to our homes (for the record, we both live close to this location) so we did not have to stay there during the repair. While I expected the car to be repaired throughout the whole weekend, Joe called me only a few hours later after he had received the new parts and installed them. Joe picked me up from my apartment and took me back to Midas, where my car waited for me, good as new. As well, on the drives to and from Midas, Joe and I had some very funny and memorable conversations about life and what not. Joe is incredibly friendly and conversational, and while I was at the shop I also met Charles, his assistant, and spoke with him long enough to see that he too was very friendly and approachable. In short, despite what the below reviews might suggest, the guys at this location found pretty much exactly the problems I knew I had with the car (did not seem at all to be adding frivolous repair suggestions), gave me free shuttles to the location, charged a very reasonable price, and were so friendly and fun to speak with that I am determined to return as much as I can for future repairs or services. Great experience. read more

I took my car in here after having it shipped from CT to CA. When the car arrived it was making a very loud noise which was coming from the muffler. I took it to Midas and asked them to look at it. James was an angel. He called me and told me I should take pictures of how badly they damaged the underneath of my car and go through my insurance. While it was there, I had him do an oil change. When I came to pick up my car, all he charged me for was the oil change! He and his staff spent so much time with me going over everything that was damaged and what I could expect. It was refreshing to find an honest and decent person while dealing with a auto shipping company that claimed they were insured and bonded which I just found out had no insurance. Total nightmare. James, thank you for being such a bright light during a tough time. read more

I stopped by this Midas before deciding to look into a Valvoline a few blocks away. They quoted me $30 more than Valvoline did AND they said it would be a minimum of 2 hours. I was done with Valvoline within 15 minutes. Also, the guy at the front desk was arguing with the customer that was there before me. Not only arguing but kind of speaking to him condescendingly... the whole situation was pretty off putting. read more

I just can't begin to explain how wonderful James and his team are. 5 stars simply doesn't do them justice. I have brought my car in several times now and EVERY time, they have been honest, quick, and have left my car in great condition. I mistakenly called Midas in Culver City and while on my way to my appointment, realized that the address wasn't the one in Marina however, with an appointment only 15 minutes out, I proceeded to make it on time. The Manager there quoted me $1000 for a diagnostic and repairs. I'm no expert when it comes to cars but this just didn't seem right. I didn't "hear" the noises he was "hearing" and I didn't feel the abrupt motions he did while driving my car. I took it to James in MDR for a second opinion and he confirmed that my car was running well and just needed an oil change. On a second occasion I took my car to jiffy lube in MDR for an oil change. A week later my car light turned on again so I took it to James to inquire about this problem. He looked at my car, noticed that jiffy lube had not connected a valve and had told me that my screw had been stripped (something that could potentially be dangerous). His team worked on my car to fix the problem and did not charge me a penny!! I later called Jiffy Lube to explain to them my situation and dissatisfaction with their level of service and got my money back (in addition to many apologies). I have NEVER experienced such honesty and such friendliness. It's always a comforting to know that you can take car for work and that you will not be taken advantage of. I will never go anywhere else!!! read more

My engine check light came on and I took it to Midas to figure out what was going on. Turns out i was just a space cadet and forgot to replenish my oil so it was real low. They added oil and fixed the problem and they didn't even charge me for it! I am soooo going back here for any other car problems, they are so nice! read more

I will never come back here again even though I paid for lifetime brake service. I was overcharged $60 for services not even rendered and they use cheap brakes. read more

I came to Midas today just for an oil change. They treated me with courtesy and professionalism. It took just a few minutes and they've got a new customer! I will definitely return. read more

The people working at this place are awesome. It is the second time I have been there, and both times their service has exceeded my expectations. They are super professional, they go the extra mile to help you (they were going to work late on a Friday just to help me, but I said that I could easily come back on Monday) and they are super friendly and trustable. I will only use them from now on. read more

Purchased a Groupon for an oil change at Midas. When I called to make an appointment Kevin & Dave were very accomodating as I ended up have to change my appointment date & time. Kevin was wonderful in explaining other work that he was recommending I should have done to my truck. I didn't feel like he was trying to upsell me anything and I know from previous experiences at other places, this can be a common practice. I highly recommend this particular location due to the employees they have working there. Nice job hiring manager and I will definately be back for more work and tell my friends this is the place to go!!! read more

one day, out of no where my coolant starts leaking, so i panicked cuz i know that if it's a crack in the radiator, it's easy $500+. i called midas about it & the manager was super nice about it & said to bring it in right away. when i brought it in, he said it was the tube that was totally fixable, super easy, & i bought the replacement tube from autozone across the street. once the mechanic fixed it with ease, he found that the previous mechanic (over at the 76 in irvine that had the WORST SERVICE IN THE WORLD - you can quote me on that: http://www.yelp.com/biz/northwood-76-irvine) hadn't installed my radiator right, so he had to screw it tight & pound it to stop leaking. im quite surpirsed with the previous reviews. maybe the manager changed?? he was so soo nice. and i was a girl, so it's surprising that they took me seriously no? i would recommend this place/ read more

Two words that will describe my experience at Midas "Extremely Satisfied" with the service here. The Managers Edgar and Harry are friendly and they gave me an excellent service. Edgar explain what was going on with my vehicle and showed me the motor, ever though I don't know nothing about cars. He is knowledgeable and outgoing person. I usually go to the Beverly Hills Store , but I was around that area so I decided to go in for an oil change, and I will definitely come back here. Thank You Midas "Edgar" read more

I have been going to Midas for years and these guys are great. They are nice and helpfull. I had a hole in my gas tank for years and looked everywhere for a gas tank with no luck. One day I was talking to James about it he got on the phone and found one. Again I looked for years for this gas tank and had no luck . James got it and put it in , because of James I save money . I trust these guys and will only go here for my cars. Joe has been very helpfull to me as well, he is super nice and friendly. If you are sick and tired of feeling like your getting taking to the cleaners for car repair go to this Midas , they will treat you right. read more

I use this location for a couple years now and all I can say don't use it other than for oil change. Well this was before James leave as a manager, right now I won't recommend them even for the oil change! The guy there as a manager have zero customer service skills. Let say for simple problem I have to take my car there for 5 times over the past 4 months spent total of $1500 an yet is not fixed. read more

went to get brakes checked, they were pretty honest up in to the point were they tried to add on things i didint need..... wouldn't go back read more

Been getting my 2 cars serviced here for years. One is a 1993 Ford......The other is a POS Saturn......They have been nothing but fair and good, The manager Joe gets things done efficiently. It's nice to have one close to home. read more

Stay away from this place at all costs. These guys shook my hand at least a half dozen times before I left my car with them. They're more salesmen than mechanics. They performed a $100 diagnostic on my car, which, they told me revealed $5000 in necessary repairs. They quoted me the $5000 OVER THE PHONE. My car isn't even worth that much. I heatedly refused, picked up my car, and got the hell out of there. I took it to another mechanic who did some basic repairs for $900. A year or two later, I was able to replace my ENTIRE engine for $2000, including labor. So, where do these guys get off quoting me $5000? So, I repeat: Stay away from this place at all costs. I wouldn't even trust them to do an oil change. read more

Took my wife's car in because my wife's air conditioning stopped working. They recharged the air conditioner for free! I have been there several times since for different issues and I have never been disappointed. read more

I spent $$$$$ to get several things "fixed" here a few months ago. Unfortunately, the new distributor failed, the new clutch is faulty, and the new brakes already need re-tuning. Very disappointed with the quality of work and I suspect the "new" parts we were sold weren't very new after all. To top it off they have been downright rude when we brought the car (or had it towed) in. read more

Received a $20 coupon at Vons in Marina Del Rey and decided to use it, pretty nice place and the service was fast and nice. I would recommend this Midas for your basic Auto needs. Kevin was very helpful. read more

Made an appointment for a simple oil change which was not in their system and was not honored. Made time in my schedule, showed up and was turned away without so much as an apology. Edgar was deadpan, unhelpful and totally unresponsive. Will not return. read more

Our Lexus blew out it's radiator the other day, so I brought it in for the repair. As usual, the repair was done well, in a timely fashion, and at a reasonable price (half of what Lexus would have charged). This is my go-to place for auto repair and maintenance. read more

Excellent service! Manager took care of me and all service was top notch! They did my uber inspection quick and professionally! Harry's the man! read more

I was disappointed when I heard that the Midas on South Sepulveda wasn't in business anymore since I have been going there for two years. I decided to stick with Midas since I have always had great experiences with their staff and services, so I headed over to the one on West Washington and was OVERJOYED to see that Greg was the manager at this location. He was the manager at the South Sepulveda one and the reason I kept going back. He is upfront and honest about what needs to be done to your car at the moment and does not pressure you into services that you don't actually need. He cares more about customer service than taking your money. He also remembered me by name which I was very impressed by! Go see him and I promise, he will take good care of you! read more

I had a really great experience doing business with the store manager Kelly yesterday. Not only was she able to service my brakes in the middle of the day with no appointment but she got everything done by the time it was promised. Excellent customer service is key to repeat business because honestly, no one wants to spend money on brakes. read more

This place is extremely unprofessional. I spoke with Sam, the assistant manager. I confirmed with him the day before to purchase four new tires. I showed up at my appointment the next day and he says sorry, we couldn't get your tires. There are many places where I can purchase new tires and it is unfortunate they are so unprofessional, especially when I am trying to pay them money. I strongly suggest you look elsewhere for work on your car. read more

Went in for an oil change and waited over the 1 hour/ 1 hour and a half estimate. Instead of telling me to wait longer and having me be displeased, they offered a FREE oil exchange next time for my inconvenience. A great remedy and a savvy move for customer satisfaction. read more

Great service coupled with fair pricing. Also, the staff explains addl work needed carefully and thoroughly. Very pleased and will come back. read more

I recently had work done on my car here that had to be done quickly and I had trusted my Midas on the east coast which was really great. I looked at the price they charged me for parts and found the same EXACT parts at AUTOZONE for 70% LESS!!!!! This makes me think this particular location is running a scam operation of some sort instead of honest automotive work which I had expected given my experience from my east coast Midas. This store for me has ruined my entire experience with Midas and I will never EVER take my car to a Midas again. Shame on you Midas! read more

Came in few minutes before closing for a very minor fix: my plastic engine cover was loose. Guys fixed it in less then 5 minutes and didn't charge me for it. Great service, earned my trust. read more

This place is great They work with you...open, honest & upfront Did a great job Totally customer service oriented Thank you Ramon! Amy K read more

I brought my truck in for new breaks and rotors recently. Great service, Much appreciated! I have brought my truck in several times in the two years that I've owned it and have always had a good transaction. read more

My first experience with Midas went really well!. It was easy to get an appointment for my oil change/multi point check, and the service was quick! I brought my laptop with me expecting to have time to get a good chunk of work done, but before I could even establish a working groove, I was being handed keys and an invoice. The manager, David, who is so pleasant and cool to talk to, answered all of my questions without the slightest bit of condescension. He was the exact opposite of the kind of guys who begrudgingly give you a superficial answer and claim "you won't understand because you're not a mechanic", instead of taking the time to explain. In fact he was the one who pointed out that the air filter I'd just purchased was actually a bit overpriced. Hmm...I probably should have asked if he could rectify that, but I had spread out my entire life on one of their sofas and I distracted by having to gather it all up so suddenly. Like seriously y'all, service was quick. On top of all that, I had a coupon for a VERY decent discount, so as a broke person living in LA, I'm pretty satisfied. read more

I backed into a curb and broke my muffler. Thinking I was in for paying an arm and a leg for my own tired stupidity I was pleasantly surprised with a more than reasonable bill to weld my muffler back on. They were really nice there. He showed me where the break was which educated me on how to avoid such accidents in the future. There was one car ahead of me so I had them call me when my car was done so I could run a few errands. They called me in less than an hour. They guys were really pleasant and they had a good nature program in the waiting room about sea animals. read more

I brought my car in for a difficult diagnostic problem. The manager, James was one of the best managers I've dealt with at any auto repair facility. I had this ghostly check engine light problem that would mysteriously come on and off and no one else could figure it out. It took a while to figure it out but they got to the problem and the fix was a good price because I checked around. They made me feel at ease because they listened to my problem and actually did what they said they would do which was handle it. read more

Needed an Uber inspection and the service manager and mechanics did a great job. They provided honest and good customer service.

Way expensive! Do your homework before going there because while the guys who work there might be nice they don't think twice about overcharging! read more

Very pleased with all services. Manager Harry Atalaryan is always honest and fair. I've had all three of my cars: Infiniti, Jeep Grand Cherokee and Corvette serviced there. Tires, alignment, mufflers, suspension and engine work have all been expertly done. Better service and prices than the Dealers. Bill H. (Santa Monica) read more

I went in wanting to know everything that was wrong with my car down to the last detail. The manager Harry and his crew were and are very helpful with any questions I had and answered them very professionally. I will definitely be referring all of my friends and family to this shop. Thanks guys again!!! read more