I had my oil changed at the Gig Harbor branch of Jiffy Lube a few days prior to visiting this…read morelocation. Oil was leaking pretty badly so I stopped by here to get some help. Shawn was the only employee working as the shop had just opened, but he was happy to take a look. After about 45 minutes of looking and having to drain all of the oil from my car, he came back to tell me that something was wrong with my oil pan plug and likely the Gig Harbor shop had done some damage. He told me I should go back there and take it up with them. Shawn put a temporary plug in my oil pan and refilled the oil. When I asked what I owed him for his time and the oil, he said it was all part of the job and he was happy he could help. I really appreciated the time he took to figure out the problem and provide a solution. He certainly didn't have to do all of the work and refill the oil at no charge; that was unexpected. And what's even better is he did all of this with a happy, positive attitude. I will absolutely be visiting this shop in the future for my oil changes.

Dallas and Isaiah were wonderful with helping us out; quick and easy. Got us back on the road in…read moreless than 20 and filled up our tired for free!!

Vance Jones and his great team were thorough detailed and consistent with checking my mom's car. I…read moreappreciate the kindness that went with the service too. Thank you and God bless you. A. Jones

These are guys are honest and will give you an accurate assessment on your vehicle…read more I would recommend that you get your pre purchase inspection here for German cars. They found an oil leak and saved me from buying a lemon of a German car at a very reasonable cost. Would use again.

I had a very disappointing experience with this shop and would strongly caution others before…read moretrusting them with your vehicle. During an oil change at their Port Orchard location, my engine oil was overfilled by nearly three quarts, which I later had verified and documented. This isn't a small mistake--it can cause serious engine damage if not corrected. On top of that, the drain plug was over-torqued, creating additional issues I had to deal with on my own. I initially went in to have it looked at in Seattle where I work and the car died in the middle of the road this shop I found out after looking for an invoice for 15 minutes was not connected to the Port Orchard store, so I got on the phone with the Port orchard store manager to assist. playing the middleman relaying messages rather than him calling and dealing with it directly. conclusion from Seattle store was I needed a new alternator--an expensive repair quoted around $1,700. After getting a second opinion from another qualified mechanic, I learned that diagnosis was incorrect. It got worse from there. During an oil change at their Port Orchard location, my engine oil was overfilled by nearly three quarts, which I later had verified and documented. This isn't a small mistake--it can cause serious engine damage if not corrected. On top of that, the drain plug was over-torqued by 3x the amount it should have been, creating additional issues I had to deal with on my own. I was also frustrated by how I was treated. My concerns were dismissed, and I was spoken to in a way that felt condescending and unprofessional. I gave the business an opportunity to address this directly and even asked to be contacted by the owner, but I never received a response. Because of the incorrect diagnosis, poor workmanship, and lack of accountability, I would not recommend anyone going there to conduct business as well as ensure you warn your friends and family.

While the exterior of the business is in desperate need of some attention/care, we found the staff…read moreto be quite engaging and knowledgable. The oil change we received on our car - and the accompanying inspection report - seemed thorough, and while some of the recommended repairs were perhaps overpriced, the staff were generous in their offerings of alternatives. We will certainly consider Meineke for our future routine maintenance needs (if not all of our repair needs).

They were nice attentive people who explained options to me. The power had gone off in town so…read more they needed to take the order with pen and paper Which they were ready to do.

Had an oil change and my tires rotated but they forgot to put the center cap on for my tire…read more When I called to see if they had it there they're like no, it's not here not. Oh can we buy you a new one or anything? Wouldn't recommend having them ever rotate your tires without checking before you leave

Appreciate the service today Jim! Didn't have an appointment today but he helped me figure out what…read morewas going on with my car after taking it in back and forth this week. JJIIIIIIIIIMMMMM thank you bro

went to get new rear tires and was 5 ish mins late due to all the construction. Robby was extremely…read morerude telling me I was too late even tho they had no one inside the bay. I tried to have him make me a new appointment and was making a huge deal out of it so I just left i would never recommend anyone goes here.

Quoted me nearly $1400 to fix the issue with my car confirming that the work would fix the car…read more When I went to pick it up, they informed me that the issue I brought the car in for was completely unchanged, car still wasn't running, but the bill was now $1900 for all the unnecessary work they did. Wouldn't give me back my car long enough to get the unnecessary new parts removed. Three illegal things in the state of WA - doing unnecessary work, lying to the customer about the problem and needed work, and increasing the estimate by over 10% (more like 30%) without confirming with the customer. Ended up having to deal with their corporate office who eventually sorted it out for us, but if we hadn't been persistent enough to fight them on it, they'd have just taken 130% of the estimate while having done absolutely nothing to address the problem. We agreed to pay them for their unnecessary labour, so we're out $400 plus the cost of the tows there and back and we're right back at square one. These guys are predators.

Both locations are horrible. I took my car into the Bremerton location twice ... and the Silverdale…read more/ Bremerton location once. My car ended up stopping in the middle of the highway (with my kids in the backseat) Turns out both locations were just treating my engine with new coils and spark plugs when really the third cylinder was going out (as posted in the photo). Both shops not only put me in danger but also my children. I would never recommend either locations ... no honest work is done here (except for the mechanic who reported what was actually happening).

I have been having my cars serviced there for years. Brent and Rick really listen. They do what it…read moretakes to make having my car serviced a good experience!

Isn't this always the way? You get a massive repair done on you car only for another massive thing…read moreto go down. My car's going along smoothly after the last repair only for the ominous Check Engine light to go on. Called Brent and got an instant repair slot. That Check Engine light did mean bad news but Country Side repaired everything beautifully. What we really appreciate with them is that they kept us in the loop with the repair. There was a problem getting a proper replacement for one of the major car parts which they told us about and called to let us know how they were able to handle it. That's how I was introduced to Rick, who apparently is one of the mechanics who calls customers when Brent's busy elsewhere. Another great service was that they test drove our car after the repair to make sure the car drove well and checked out before handing it back to me. When I first started the engine I was blown away. There was virtual silence as the engine quietly purred. It hasn't sounded that great since the first few years we owned it. You kind of expect a car to sound noisier as it ages and piles up the miles. We've got a new-sounding car again. The rear shocks were also replaced and now the ride and suspension feel as tight as a new car, which is exactly how I prefer a car to feel as I'm driving it around. We're really happy with the repairs, and the cost was a great deal for all the work done, including the parts. Finding a great, trustworthy auto repair shop is essential for putting down roots in an area where you've chosen to live, right up there with doctors, dentists, a host of repair people for making repairs around your house and for appliances, and things like that. Country Side remains the best auto repair shop we've ever found in Kitsap County.

They lie, they lied to be about doing an inspection on my car then wouldn't give a refund. They…read morejust did it to someone else recently too.

Three different things were changed from when I called to when I arrived. We agreed to 2 PM. He…read moreasked me if I was sure it wasn't 4 PM. It seemed to me like they overbooked and then tried to act like I forgot. Then, he says it will be twice as long as he said on phone. I also asked about a referral coupon and he ended up not honoring a part he said he would as I specifically asked if promo on site would be included. "We don't double dip"... that's fine but that's not what you said. 3 completely different things and I'm supposed to trust you with my car? He had an obvious tough guy look when I called out the inconsistencies. Waited around for two hours for nothing but I'm okay with that given the lack of professionalism.