Most everything! Very cordial and knowledgeable about what they had over the phone, but said that…read moreeven though I was an hour away, they would not pull the parts to have ready when a i got there, unless I prepaid. But not to worry, they had the three parts as i needed and could pull them quickly when I got there. So after suffering another minor stroke, my wife drove me all the way there only to fine that they did not have the steering wheel in the front room already as one of their people told them, they only had one rusted tailgate that matched my truck instead of the two they said they had fire me to choose from. And had to walk out the back forty to look as they had there driveways blocked with a couple other wrecks. And then the truck that was supposed to have the other tailgate was non existentent other than a single passenger door left where the truck one was. Then the Driver side mirror they said they had play off over the phone? Well, the door was there, not not the mirror. I have no intention of ever calling or going to them again, as when the guy who said he would be back in a bit to look for the steering wheel when he got back from running an errand??!? I just got back into my car and told my wife to just drive! Those guys couldn't find their proverbial derrierre with both hands! And I recommend that unless you live real close to them, either demand they identify , pull the part (s) your interested in and send you pics before you even leave your driveway! As for prepaying? HAH!!! If they ever put you on hold, and you here music while on hold, I recommend they most appropriately play 'Mickey Mouse' Oh, and thanks for the hour wait for nothing and the 1-3/4 hour drive back during rush hour! LOSERS!!!!!

I purchased a project car her recently and had nothing but good experience. The office staff was…read morevery helpful, and friendly. I would go back again.

Bryan and his team are true professionals! They care about their customers and go the extra mile! I…read morewill shop no where else for my car needs!

very great customer service especially from the manager really great crew here I def recommend…read morecoming to this napa

I go to this store because it's close to my home and they recycle engine oil. I have worked in…read moreshops and behind a parts counter before. Saying this, I fully understand that parts stores don't pay the best, but I also feel like if a company is in business to sell auto parts, I'd hope they would put staffing with knowledgeable people in their business model, even if it means paying more to get better. I've primarily shopped at this store for parts the entire 10 years I've lived in the area. For about the past 5 years they've had a woman working there with horrible customer service skills. One time I was looking for a molded heater hose and was given the ok from someone behind the counter to go down their hose aisle in the back to match up what I was working on because they didn't have what I needed by application. While down the hose aisle, this female employee was stocking the shelves in the same aisle. I asked her if she thought these two hoses were the same diameter and she freaked out, as if I was trying to corner her and force myself on her. That's right, me standing 12 feet away on an aisle with openings on the each end apparently violated her space so much that she needed to have a full blown episode over it. Fine. I continued to shop at this store, but avoided her as much as possible. Generally, she was outside smoking in front of the store each time I came, so never really had to interact with her too much. Recently, I visited the same store to pick up an air filter. When I walked in, there was nobody at the counter, so I found the filter myself, then went back to the counter to pay. There was still nobody working the counter or on the floor. I could hear the same woman taking on the phone in the back. Myself and a few other customers waited for a few minutes, then I called the store's phone number. It rang a few times then I heard someone pickup and immediately hang up. So I called back. The woman who freaked out on me a couple years ago answered. I said that I'm at the counter and would like to give her some money. She said "ooooh kaaaay, as soon as I have someone available they will be up" then promptly hung up. I tossed my air filter behind the counter and left. I went to O'Reilly's and paid less. I don't really see myself coming back.

wish I would have gotten your name. but female manager here is amazing!! very helpful and willing…read moreto go above and beyond to help!! will definitely come here again.

I wanted to take a moment to thank James in service for his exceptional customer service. About a…read moreweek ago, my windshield wipers broke in the middle of a downpour on the freeway. It was a very scary experience and I'm lucky we were able to get off the road safely. My first call was to Haselwood Buick, as I live right next to them and it would have been safest to get my vehicle there and not risk driving in the rain again. They told me they had no appointments for over a month and a half. December 29th, in fact. I even mentioned that I saw safety recall notices online in regards to this and could they please look that up. Nope. Rude and uninterested in helping at all. What????? I called Grey Chevrolet to see if they could look at my car instead, though the drive there would be dangerous because it's much further away. They told me to bring my car right in if I could, as this is a safety hazard. I threw in some Rain X and made it there. There was a bad storm and their power was out so they couldn't do much to help in the moment. James was incredibly kind and refused to let us drive our car back home until they could work on it. He got us a ride home from an employee there and promised to look at our vehicle as soon as their power was back on. He called a couple of hours later. Car fixed!! There was a safety notice out for this exact problem and it was fixed right away and for free, and didn't even involve my extended warranty. I am so grateful that James was willing to look this safety recall up, fix my vehicle and offer such wonderful customer service and genuine concern. I will be back to this service center and will recommend to family and friends. Thank you James!!!!

Called ahead to replace coolant sensor.Was told by service dept. they had part on hand. Took truck…read morein on Friday and was told had to order part and couldn't fix til following Monday. Also was told couldn't fix auto running boards installed by Chevy Desled cause not a Chevy product yet they were installed by Chevrolet. Took my business elsewher.

Excellent customer service and installation from the Bremerton Canopy World team…read more Scott was a great help and extremely knowledgeable in the selection of our new truck canopy. Walked in with a purpose and walked out happily satisfied customers. Highly recommend going to this branch. Would definitely purchase from them again.

I talked to Scottie today looking for a replacement key for my snug top canopy. He immediately took…read moreit upon himself to reach out to the dealer as well as multiple locations around the state to find the right key for me.. needless to say I had a good experience. Thanks Scottie!

Bethel Towing moved my classic Morgan to a shop in Gig Harbor yesterday. Tyler, the driver, treated…read moremy car with the upmost care. He knew exactly how to move the car without damage. I highly recommend Bethel Towing.

They're greedy and the l receptionist is very rude , they added miles upon miles to add more hours…read more, a trip that would had been 2 hours , whatever , karma is going to get you bethel towing and please hire receptionist that are kinder . To sum it up , customer service is terrible .

Excellent price, excellent repairs! Paid out of pocket to…read morehave my front end damage repaired on my 2010 F150..$2200.00. I tried the other local body shops but non seem interested unless it was paid by my insurance Co. What kind of scam is that? The paint matched perfect! I hope I don't need them again. But if I'm ever in need of collision repair this is the place!

I took my brand new car here after having someone back into the front bumper while I was at work…read more They told me that it would only take two days to complete the work to the vehicle. Three days went by and I gave them a call to see if my car was ready, they said it was not. Finally after 7 days of having my car they said that it was ready to be picked up. When we went to get it, the paint was completely orange peeled and the hood was not aligned correctly whatsoever. My husband told them that they needed to fix it and they were apprehensive at first claiming that it was good work, but once he showed them what was wrong they agreed to fix the poor work. When we returned two days later to pick it up, it looked even worse. So for a third time we left the car there to be fixed. This time they forced us to pay an extra $200 in addition to the $1,425 I already paid or I could not pick up my car. I wasn't going to write a review about them because the man in the office was very apologetic, but now that only three months have passed and my bumper has popped out I feel like others should be aware of the terrible work that these guys have done to my vehicle.