Fist time customer to Midas Speedee West Roseville. I had two visits for separate problems and each visit went smoothly. The staff was polite and courteous. This Midas dealer provides a nice comfortable and clean waiting room with fresh Keeurig single cups. I used their free shuttle service and had a nice friendly chat with the driver each time. Each repair was done on time as promised. read more

I was a valued customer for close to 3 years at this location. I would take in 4 cars regularly for my wife and teenage children. The customer service was great but we were constantly having the same issues. Their mechanics there often times do not know what they're doing and it becomes a guessing game for what is wrong with the vehicle. I had a 2002 Toyota Camry with less than 40,000 miles on it and we spent about 1,000$ and four trips to figure out it was a gas cap malfunction that was turning on the engine light. Now that was a true pain. Secondly, my son had a 2002 VW Jetta that has some major issues but they continually promised they would fix them, that is if we would keep filling up their pockets with money. In the end I have spent over $2,600 easy on that car there to have minimal work done. It is a true shame what they decided to do to finally end my business there. My son was promised his VW would pass smog and it did. They kept the car there for about two weeks and finally it was returned. The engine light then came back on after about 100 miles after driving it. This was no surprise since it had been in and out of the shop there 3 times with the same issue. Finally, the worst part of all was when they broke the latch on the hood for the VW and locked it closed. My son went in there asking them to open it because there was no way he could. They decided to say he would have to pay for an hour of labor and also a new latch even though they broke it. He felt extorted and angry since they broke it and refused to fix it. This was the tipping point for us. The management there is very terrible because they let a valued customer just walk out the door with a broken car. They did well but in the end failed miserably. read more

Took my dads car in to get a strange noise coming from the engine checked out plus a brake check which they offer for free. They did a complete check on the vehicle in a very short time and offer excellent service. I have total confidence in them and will continue to get my vehicles inspected and fixed here. read more

I've had two oil changes here for my Prius, and will continue to make a special effort to come here all the way from Grass Valley, they are that nice! Really, really nice people working at the counter, and have so far found them to be honest, quick, and clear in communication. Their waiting area is stocked with comfortable chairs, magazines, TV, and coffee. They even have a play area for kids. Great oil change experience! read more

We have patronized Midas on Foothills Blvd. in Roseville for many years for light maintenance on our three family vehicles (oil changes, tune ups, brakes, etc.) and were mildly pleased with their service (with minor glitches). However when one of our vehicles displayed the "check engine light" recently we took that vehicle to Midas and were told that it would cost $120 diagnose the problem. They had the car overnight and the following day we were told that some components in the emission control system displayed faulty and they would order parts. It took most of the second day before they called and said they were still waiting on parts. About 30 to 40 minutes later we were told that they had received the parts and the car was ready. Beside the diagnosis charge, we paid an additional $95 for the installation labor and $358 for two parts. I had no idea at that time that parts were that expensive. I later made some inquiries online and at the local Honda new car dealer. I found on line that the two parts averaged in price $160 and at the Honda dealer cost $223. I do not know where Midas ordered our parts but it is likely that they paid something in between the online price and the retail Honda dealer price. We returned to Midas later and spoke with a man who identified himself as Matt Allen, the Midas franchise owner. He obviously sensed the purpose of our visit since he ushered us into his office rather than speaking in front of his waiting room customers. I explained to him the markup on parts seemed to be excessive. He explained that something described as a "matrix" determined what the markup should be. He declined to look up on his computer to determine that markup as dictated by the "matrix." He stated that the markup (which he described as 50%) was normal in the industry and paid for things such as his Midas franchise fee and the cost of the warranty. Note that the warranty is only good for 90 days. That is expensive insurance. I computed the markup as 123% of the average cost of five online sources and as 60% of the retail price at the local Honda dealer. At all times, Mr. Allen was defensive and adamant about his business practices. He declined to make any concession regarding his pricing structure (including the diagnosis fee, the $95 labor charge for at most 30 to 40 minutes work, and the cost of parts). The total charge for diagnosis, labor and parts was $600. Needless to say we learned an expensive lesson and will shop around for a business with transparent and equitable policies and practices. read more

This was my first time getting an oil change with Midas and Im dissapointed! I usually go to Jiffy Lube and Im in and out in 30 mins max. Ive been sitting here for an hour and a half and my truck is still not done. By the way there was onle 1 car ahead of me when I arrived! After asking several times what the status of my truck I was told it was too new and they had to order the the filter. I now have to miss an appointment I had. If they wouldve told me this sooner I woukd have just come back later! What a waist of time! read more

Huge should out to Robert Vargas and Marlanna!!!! My daughter's car had a nail in the tire so we dropped it off to be repaired. When we went to pick it up and pay for the repair, Robert said "it's on us." What a kind gesture and made our day! Then my daughter went to get Starbucks and the person ahead of her paid for her order...she proceeded to pass it on and paid for the car behind her. These acts of kindness can mean so very much and are so very needed in the world we live in today. Thanks again Midas!!! read more

I had a very pleasant experience here this morning. The staff was friendly and efficient. The time estimate the gave me was accurate. While servicing my car they noticed a few things That needed replacement. Rather than "upsell", they honestly said that the items were not critical but I should consider them in the next 3-6 months. Moreover I needed to get some business done while I waited and they were kind enough to fax some documents for me! read more

I used to run a repair shop back in the day and I can tell you I've not found a more honest repair shop. The staff is great. The new owners actually make your experience fun. The lounge is very customer friendly with many amenities (TV, WiFi, coffee, reading material and comfortable seating!). If you need it, they even have a shuttle van. I won't be taking my car anywhere else for repairs or maintenance. read more

Recently came in for an oil change and waited for it to be done. Within a hour the job was completed and was told that I had a leaking power steering pump and the estimate was for about $650. There were no oil leaks in my garage when I left but there was one when I returned and parked. Next day I jacked up the car to check on the pump leak and as reported there was now an oil seepage at the bottom of the pump where the p/s return hose is. I wiped the area dry and ran the engine to verify the seepage. There was none but the cross member was wet as if there had been a leak. I am a retired mechanic with 35 years in the industry and ran my one shop for 15 of those years. I see that there has been good reviews on this facility but all it takes is one over zealous mechanic who creates a issue to ruin your reputation. Please retrain your staff on the importance of honesty. The initials on the repair order was ML(B). AH and RG. read more

My check Engine light came on for my Chevrolet Aveo so I thought I would take it to Midas to get it checked out. $110 later they told me that my air intake tube was torn, and I needed to get it replaced. They told me the part was going to be $150 and they would not charge for labor because of the fact that I payed them for the check engine light diagnosis. I was very pleased with the price until the next day they told me they ordered the wrong part and that they can not just purchase the tube alone. Only with a mass air flow sensor, it could be ordered. They told me the new price of the part was going to be $350 still with no labor fees. So just for the heck of it I called the Chevy dealership where Midas directly ordered the part. The dealership informed me that the part was $250 not $350. So I called back and spoke with the manager who has beein helping me throughout this process and inquired where the extra $100 came from. He then told me that it would cost a little extra for them to put the part in, and the money is towards the 12,000 mile warranty they offer. I then finally asked "So your warranty for this part will cost me $100"? The manager responded saying, "Yes". I thought I could trust this place, but I was wrong. read more

BUYER BEWARE ! This is a terrible establishment. I had my rear brakes done there on my RV, (August 2016) there quote was it could cost $350.00 up to $450.00 since it's an RV. They ended up chargeing me $733.00 ! 12 month 12,000 mile warranty. While on vacation in Southern California in Feb 2017 driving on the I-405 I could smell brakes burning, I thought it was truckers around me, I told my wife, then my brake pedal started to get mushy and go to the floor, ,,I looked in my side mirror as I hit the brakes again and a big puff of smoke came from my rear wheels. I told my wife we just lost the brakes, I coast off the freeway & google search Truck /RV repair, Another establishment replaced the rear brakes at another cost of $900.00! I asked Midas for a refund, they laughed ,turned them into the BAR they lied & renigged on that offer! Took them to COURT, judge made a court order over $700.00 judgement to be returned to me & now they still will not honor the court order to pay me! SERIOUSLY!!!! BEWARE of THIS MIDAS DEALER . read more

Im a repeat customer and bring my cars here every time for oil change. Shop is clean, lobby is comfortable and the owners are nice and willing to answer questions with out attitude. I'm aware of a small leak near my transmission and employee Austin took extra time to check the levels and top it off. At first he appeared bothered that I asked, but I get it. If you approach these guys with a concern they'll do what you ask. He showed me where the plug was and how to check the level which is good to know. The crew does a good job and haven't had any issues. read more

Don't bring your car to this shop!!!!! It used to be an honest shop until it closed. Yes, the shop is cleaner with the new ownership, but they are scammers! I've brought three different cars here for the oil change/tire rotation, and every time they gave me a B.S. excuse as to why they wouldn't rotate the tires. First car, "They don't need to be rotated" 2nd Car "The front tires are fine, no rotation" 3rd car, "The front tires are too worn so we not rotating them" and this was a set of tire with less than 10K miles on them!! They're just trying to get people in with the false advertisement and not doing it to save expenses. LAME! Then I drive home and within 10 minutes there's a bunch of oil dripping on my garage floor. After bringing it back, they said it was "residual from the oil change" and they'd clean it. Just on a professional level they should do that anyway regardless and I never should have had to bring it back in the first place! Also, no apology at all in any way for the crappy service and workmanship. I'm never bringing my cars back to this shop!! I've come here a lot in years past but the new ownership is ridiculous and I'd save yourself the trouble by going elsewhere! read more

I started going here for oil changes about a year ago when I moved here. The staff is knowledgeable, polite, and energetic. The lady that works there, I believe her name is Ariel, was very helpful and knowledgeable when she was describing the report after my oil change. They only recommend things that my car NEEDS which is sometimes rare among mechanics. I would highly recommend anyone to go here. read more

Back again to Midas. On my way home the other night and noticed smoke in my rearview. Uh oh that's not good, got home and revved the engine a few times and jumped out quickly but no smoke from the exhaust. Wierd, turned towards the front of the car to turn it off and smoke from under the hood. Freaking out I shut it of and popped the hood thankfully no fire. So where was the smoke coming from. Got it to Midas and found out my transmission was dumping fluid onto the exhaust making the smoke. So the staff again has been very friendly. Over the past couple months of getting oil changes I have seen a few new faces but all very friendly. Matt and Dave still being very helpful, as well as the newbies to the location Marlana and Robert. Oh yeah and my smoking car, couple of days and one new Torque converter later and I get my car back tomorrow. Thanks again guy's , and gal, for getting me right on the road again. If you haven't checked this place out yet, what are you waiting for? read more

Were stranded when we blew a flat tire when traveling over a long weekend and these guys saved us and patched in record time to get us back on the road. HIGHLY recommend! read more

Took son's car in for oil change, and tire rotation. As it is a 2002, was fearing the big pitch that we would need a lot of other things done to it. Not the case, got the job done within the time frame quoted. Noticed the car pulling to the right the next day. Called them back to ask about it, they had us bring it back in, and found that one of the tire inflation pressure gauges was reading wrong, so they adjusted the tire pressure, and all was great. read more

We have been using this Midas shop for the past number of years. The owners offer true profesional customer service. They have never attempted to sell any service or repair which was not needed at the time. This is a business you can trust for your auto repairs! David Larson read more

This place is great. Always receive awesome service

We've been taking our family cars to Midas for a couple of years from routine to major work. They've always done an excellent job. Today they replaced the water pump for our jeep 1 week short of the year warranty. No questions asked at no cost. We'll continue to use them for our auto needs. Thanks David and staff. read more

Today was my first experience with this Midas. I had them check out my brakes and replace my rotors. Everyone I talked to was super nice and very helpful. They did not talk down to me or treat me like I had no idea what I was talking about. Their customer service was amazing!!! I am definitely recommending them to my family and friends in the area. read more

David is the best! Great at customer service and super helpful! Had to take my boyfriends truck in because of a bad coolant leak and they got it in and out quick and all fixed up! I even went back to get my cars oil change done while we waited. I used to just go to brake masters but I'm now converted! Thanks guys!!! read more

Absolutely great, honest, professional service. I typically only get my oil changes here but decided to get a/c service. I was thrilled with the service from Dave. He kept me updated, was completely honest, and was just overall great! I would absolutely bring my car here again for other service needs! read more

I recently had work done to my car at Midas Roseville. The staff are courteous and professional. They were done with my car at the promised time, and they even vacuumed inside and cleaned the windows. Instead of trying to sell me something I could not understand, they brought me out to show me what was wrong and what their recommendation was. I will be using them again. And Joe B is right, they have a big screen Tv in the waiting room with comfy chairs. read more

I will never go back here again. First of all they gave me a wrong diagnosis on my car, then the owner came to talk to me and was loud and obnoxious and treated me like an idiot. I had to take my car to a real mechanic and get it fixed because Midas is a joke. If you want only an oil change then go there, I'm sure they're good for that, but if you need your car fixed in any way, then take it somewhere else and save your money!! read more

Had an estimate for catalytic replacement for $280. Set appointment online for Saturday. Got there and they did not have the part and called the dealer and gave me an estimate for $1200. Called Midas in Citrus Heights and they estimated $300. read more

I would not suggest bringing any of your vehicles to this location they left my oil pan bolt loose on my BMW also left grease prints on the driver seat I will not be going back to this location read more

We will never bring our vehicles here again. All the mechanics are way too young and far from experienced. One guy behind the counter looks like he is on drugs half the time, poor communication, not trustworthy at all. The guy had to order a part 3 times before he got it correct and admitted it to me. Also had the nerve to tell me rear AC in a Chevy Tahoe (2003) is uncommon... WTF?? By the way i had to take my truck to Chevy to have them fix the problem, and it was a totally different issue than what they said... Garbage... read more

Had work done with them a little over a year ago to have my starter replaced. Unfortunately my starter recently went out. I've had dealings with automotive repair shops in the past, and I can only assume that most of us do not like to deal with them. I called them to let them know what the situation was, and they seemed to show genuine concern. When I brought my car down they had already had the paperwork set aside even though my conversation was very brief with them. They then let me know they would contact me within an hour once they diagnosed the problem. Sure enough they called me within an hour and confirmed that the starter had in fact failed. They notified me that Midas' warranty is only 90 days and their warranty at their particular shop was one year; of which both I was beyond. I was already bracing for the idea of paying through the nose for the repair. Instead of telling me that I was out of luck or to sticking to the statement "well unfortunately", or "policy states"(both of which I can't stand and I don't use either when I deal with my own customers). They told me what they could do. In this case they offered to exchange the part and deal with the manufacturer on their end and just charge me labor. While I would have liked to not pay anything, it's my own fault for exceeding the one year and I should have brought it in the minute I noticed the problem. So I would have to say that it was more than fair. I've been here twice and I have so far been impressed with their professionalism, follow up and setting the right expectations. I'll definitely be taking my car here even for the most routine of jobs and would highly recommend them to anyone else. read more

Midas in Rocklin (Foothills Blvd) is probably the worst mechanic I have ever been to. I brought my truck in because it kept dying on me. They did their diagnosis and after a new battery working on my alternator messing with my starter having a tune-up done and numerous other things I needed to question their ability as mechanics because I still had the same problem I originally came in with. Part of the tune up is to replace the fuel filter while they were in there I asked them if they would go ahead and replace the fuel pump because the issue with my truck dying it seemed logical to me that it could have something to do with how my truck was receiving fuel. Since I was already paying for their time the part would not cost me much more instead of having to come back and pay for their time again later to have it replaced. I told them I would press on the accelerator and it would start to die let up on the accelerator and it would start to run but of course they're the mechanic and I don't know anything right.... I have since left- and will never go back. Come to find out from my new mechanic that it was my fuel pump all along I wasted tons of money and when they were replacing the fuel filter and supposedly diagnosing my fuel pump they damage the fuel lines and I could have been blown up just by starting my truck. I also found out they put the wrong size of battery in my truck. Most all the work that I had done at this facility has had to be redone. This is the first time I've have ever used Yelp I never thought I would but I think that somebody else could benefit from this information and hopefully not have to go through what I went through Good Luck God Bless, Faith Alley read more

I was leaving on a very long trip on Sunday morning last week but could hear a strange noise coming from the rear wheels or axle of my suv and thought I should get it checked out before I hit the road. Midas was the first place open on Sunday, so I gave them a try. (I had a bad experience there years ago, but I noticed that someone on yelp said they have new ownership now.) I was blown away by how attentive they were. A mechanic named Jason immediately dropped whatever he was doing and rode along with me to hear the noise on the road. Jason then put the vehicle up on the rack and got other mechanics to help him check it out. They spent at least a half hour thoroughly checking my wheels and transaxle etc... while I watched them. They then gave a repair recommendation and a fair price quote. I opted to not get it repaired since it seemed non-urgent to me and I needed to get going on my trip, and though they didn't make even a buck off me they didn't pressure me at all and wished me a good trip, which I did have with the peace of mind from knowing they had checked the vehicle out so much. Amazing service. (PS. Jason mentioned that he is a veteran who served in the Iraq wars. Very cool.) read more

incorrect diagnosis: first repair didnt solve problem, but still charged full price for second repair. checking repairpal for recommended repair shops in area next time. read more

I have came here multiple times under three different owners and each time was unsatisfactory to say the least. The most recent time I brought my Lexus gs300 in for a check engine light which they charged me 125$ for. Being mechanically inclined, I changed the part (which cost 125$ online, 190 from them, same oem Lexus part) myself to save money on labor which was a rediculous 150$ for a part that takes at most 10 minutes. After I told them the part didn't fix it, they took my car in to diagnose it again and told me that they fixed it (they only wiped the codes off which did nothing). I had to come back for a third time because the light came back on and they told me that it was my gas cap and o2 sensor this time. I ordered a gas cap and sensor (30$ cap, 180 sensor) and the light came back on a week later after again. I was to angry with them to come back so I took it to the Lexus dealer and they told me I had oil dropping from my valve covers into my spark plugs causing a misfire, which is an entirely different problem that Midas diagnosed me with. After spending over 450$ there, I had to spend another 1500 at the dealership to fix the problem which the 450 could have gone towards if correctly diagnosed. I will never return. This place is horrible. read more

I have used Midas at this location over the past couple of years for various things. This time I had a brake issue. I had my daughter call and schedule an appointment to do the front brakes. She brought the vehicle in at 8am and told it would be a few hours before they could get to it and offered a shuttle home. She was advised that they would call me after they looked at the brakes and let me know if rotors were needed or not. I called them at 11:45 and was told that they just looked at the vehicle and they were going to call however the woman didn't have any pricing so she said she would call me right back. She did go into the brake fluid was at some sort of number (all greek to me), front brakes bad and rear brakes, which another shop just told me rear were fine, battery needed to be replaced which I purchased there and should still be under warranty. At 12:30 I called her back as I did not hear from her, she apologized and said she had a lot of customers there and couldn't call. I authorized the service of the brakes, rotors, oil change and battery replacement as those were the only items I had pricing on. I told her that we needed the vehicle back in about an hour she said it would probably take 1.5 hours. It took a few hours and more phone calls into them on if it was done or not. My daughter had to call back in twice regarding the shuttle service back. In reviewing the paperwork, the battery replacement says it was declined! I promptly called this morning around 8:30 inquiring as to what happened. The gentleman said he remembers one battery getting replaced yesterday, not sure if it was mine or not and maybe the woman didn't put it on the paperwork. I advised that if it was not done that it needed to be and if it was done, the paperwork needs to match for the warranty. He said he would call me back with 30-45 minutes, 2.5 hours later, still no call. This is obviously a very busy place however customer service is suffering when you take too much on. I am sorry to say that I will be looking for a new shop for future work however I still need the proper paperwork on the battery. read more