I had an amazing experience at Big O Tires on Harding Blvd in Roseville, CA. The customer service was top-notch from start to finish. The staff was incredibly helpful and answered all of my questions promptly--and I had a lot of them! Special thanks to C.J. and Alvin. Your team truly takes pride in their work and genuinely cares about the customer, not just the money. Because of that, I trust them with all my car issues. They provided fast, professional service that I really appreciated. I felt comfortable, well-informed, and never pressured. The team was transparent and honest, which is rare in this industry. A big thank-you to Raven, the mechanic, for fixing my car right the first time--something that doesn't always happen. I found her to be very knowledgeable and trustworthy, especially considering my car is 26 years old. My personal thanks also go to Doug, the general manager. The environment he has created is friendly, welcoming, and comfortable. Doug, you are the best! You truly set the benchmark for Big O Tires. I'm so glad I finally found the shop for me. What a great team! read more

I recently came in due to a nail in one of my tires. Or so I thought. While the BIG O team was doing an inspection on all of my tires, they found another tire with a nail. WTH!! Good lookin out BIG O team. Much appreciated. The entire process took them less than an hour. read more

Incredible customer service. I'm always treated like family. I have complete trust in the staff. They consistently take the "weight off my shoulders" in assurance of help, professionalism, friendliness, plus, their work is fast and efficient. C.J. takes out all the stress during the process from beginning to end - highly recommended! read more

These people are total clowns. Made an appointment for tires being swapped and told me in would only be 1 hour. An hour later they hadn't even pulled my car in! Asked the rude lady in the front desk for my keys. No apology or anything. Don't go here! read more

Very nice people! Efficient friendly! We were on our way to a vacation and had a fender bender! The police officer noticed my tires and said you need tires! So here we are! read more

Big O Tires - This is CJ very helpful to this older customer - Auto Repair Near Me - Roseville, California

See all

They replaced my centerpiece in the hubcap that they lost back in February and they replaced it for free.

The service was prompt, friendly, and professional from start to finish. I did have a small hiccup after my service, my wheel lock didn't make it back into my car. But honestly, it's how they handled it that made all the difference. We're all human and mistakes happen. What matters is how it's handled. Their team immediately took ownership, apologized and jumped into action to make it right. What really stood out was the response from both the advisor and management, their accountability, urgency, and genuine care reflected a strong customer-first culture that's rare to find these days. They truly went above and beyond to fix the issue and make up for the inconvenience, and because of that, they've gained a customer. Highly recommend! read more

After being told by Firestone in Lincoln that the nail in my nearly new tire could not be repaired and that I needed a new tire that was hard to find and would have to be shipped for an extra $100, I started calling around town to find other options. From Sam's to Costco to Goodyear, no one had it in stock. Except Big O. In fact, even though Big O was closed, I was able to use their online tool to discover that they had my tire in stock, that it would be cheaper than anywhere else and that I could schedule an appointment for 9 am the next day. Traffic was bad, so I called to tell them I would be late, and the person on the phone said, "Don't worry, we are here to serve you. We will take you when you get here. Please drive safely." Despite my great experience so far, my jaw clenched when they told me to have a seat while they inspected my car from tires to tail pipe to windshield wiper. I decided to walk over to Starbucks, braced for a long wait and an upsell. Instead, I when I returned 20 minutes later, my car was done and ready, and they told me I was good to go. I was so surprised that I couldn't process what they were telling me: they had repaired my tire FOR FREE! Big O will now be my first choice when I need new tires. Not only were they honest, they had great customer service, a clean and comfortable lobby, and they are conveniently located next to a Starbucks. :) read more

Amazing service and above and beyond customer service Alvin was very nice and helpful. This guy walked in that work there and said "Good morning! " rare that people speak and I am impressed with the customer service. I think that is the reasons I spend my cash. They will check your car completely and make recommendations. My car is now safe on the road now . Thank you read more

Came back down 80 from a trip to Tahoe. Noticed my tires were not riding right. Called into big O Roseville and spoke with CJ, he was very knowledgeable, direct and was able to get me in the same day to check out my vehicle. Having my children in the vehicle It was very important for me to get home safely. He treated us very kindly, and we waited in the lounge. It was clean comfortable and we were able to grab a bite to eat in the local shopping center. Thanks again CJ for your help. I look forward to referring my friends and family in the plaster county Sacramento area! read more

Very helpful and friendly staff and management. Addressed my concerns for wheel bearing on simple oil change. They also helped me find cheap quality tires with an additional buy 3 get 1. read more

I came here for a Groupon oil change. The staff checked the oil level under the hood and asked a lot of questions when checking in which felt unusual because I've been to multiple Big O Tires locations. Later, they called saying my coolant system was weak and recommended a $375 service, plus new tires. I declined since my engine was recently replaced (coolant is part of the service) and still under warranty. When my friend picked up the car, they pushed the coolant service again, warning it could cause more issues. They also said there's crust on the radiator which is new news to me. I took it to my mechanic the same day. He found no leaks or problems at all. Be careful! They seem to upsell unnecessary services. Always get a second opinion. read more

Came in for an oil change and tire rotation at 8am. After inspection they recommended that my control arms for tires to be changed and that it could be a safety issues. I use my car to take my kid to School so I didn't want to take any changes. 1500 dollars later they pushed on me hard on changing the struts next because it was also a safety issue. That would bring my total to 3k. I've been to many Big o tires locations and this is the first time these items came up. After them keeping my car all day when I came to pick up my car at the stated time from them they then told me that my was not done yet and that it would be another 20 mins. I would not recommend this location because the do not service their customers honorably or morally correct. Worst experience I have ever had with Big o tires. read more

I used a Groupon for an oil change last year and was impressed with Big O Tires on S. Harding. Yesterday I picked up a big bolt in my tire. AAA put on my spare and said the tire could not be repaired. All my tires were getting near end of life so I shopped for tires. I called Big O and spoke with CJ. Super nice guy and gave me options and prices. When I got there he said the tires I wanted weren't part of their Buy 3 Get 1 Free promotion but he gave it to me anyway. He didn't talk down to me like I was some dumb old lady. He said they could do a free check to see if I needed alignment. It turns out I did need alignment. They also found a leak in my valve cover gasket but said that could wait until my next oil change/60K service. (I just had oil changed somewhere else but that shop didn't notice the leak). It took about 30 minutes for them to replace all 4 tires and complete the alignment. My car rides and steers much more smoothly after the new tires and alignment. Great team, great service. Highly recomend! read more

Trace gave us excellent service and took great care of our car. Sorry to find out he no longer works there.

This place got us out of a pinch quickly with expert service. Highly recommend! This is my new go-to tire place for sure.

I called this AM for a special size RV tire st and CJ was great. He found the tires we needed at a great price and was able to install today. Clean office and bathroom. Nice, polite and very helpful staff. Location good off the freeway. read more

Would highly recommend this location! We happened to get a Groupon deal for an oil change and made an appointment on Valentines Day and were in and out in no time with the best customer service possible. Fast forward two weeks we started having issues with the suspension in our car. We purchased our car from Carmax along with the warranty and were told that they work with Maxcare warranty and can have our car fixed at this location instead of waiting for an appointment with Carmax which was weeks out. My fiancé called them to schedule an appointment and was put in contact with CJ, who from the very beginning of the conversation was extremely helpful and offered to waive the diag fee for us. From then on he has been consistently advocating for us through maxcare dragging their feet for over a week. Each and every single time I called to get status he was the one that answered and assured me he is doing everything in his power to have them approve our claim because they wanted to deny it at first. Fast forward a week later and our claim has been approved after MANY MANY MANY phone calls a day from Cj to the claim center. We can't express how much we appreciate the due diligence done by Cj and the absolute amazing care they have taken of us as customers and our car. WOULD HIGHLY RECOMMEND THIS LOCATION AND CJ!!!!! read more

Never left a yelp review before, but had to with the service this shop gave me and a coworker. Had a blow out in 80 had to get a tow off the freeway and got dropped off around 5:15pm 45 min before closing. They gave us the time of day and really helped us get back on the road within 45 min. Amazing thought we're going to be stuck and miss out on work due to commuting back and fourth from Reno. Everyone from the technicians who was literally a nascar pit crew, with the efficiency and professionalism and the customer service was amazing. Really thankful we got towed to this shop. read more

CJ is an absolute liar . I made an appointment at 11:00 for new tires . They didn't even touch my truck tell 1:00. i Love big tires everyone has different owner I wouldn't recommend coming to this location at all! read more

Great group of guys. Came in with a specialty request ( to mount a onewheel tire) despite not being familiar with the device they managed to get it on in 10 mins . Saved me hours of tinkering. read more

I Mg Win went their by appointment and met Daniel Grimes,he was so nice to welcome us and gave us a great service for our car RAV 4 (2009),and fulfill our car requirement without hesitation and the price is reasonable.THANKS MG WIN AND SUSAN read more

We had a not great experience here today for a tire change and I don't recommend it. My husband dropped off our van first thing in the morning to get the tires changed . They said they had openings and it wouldn't take too long. They paid to send him home in an uber which we thought was great, at first. However hours went by and it still wasn't done. We kept having to call in for updates and ultimately it ended up taking them the entire day and we had to get our own uber in order to get back right before closing at 6pm. They did reimburse us for the return uber trip-- but in the end they still only replaced 2 tires and weren't able to get all 4 done after having our car for over 8 hours. The hardest part was that it was not communicated to us from the start that it would take all day. And then when it was all day-- the job wasn't even completed. Definitely recommend going elsewhere for a tire change. The whole experience was really inconvenient and now we still have to go somewhere else to finish the job. read more

I had my oil change with Big O Tires on Sat 06/01 at 1pm, 2:03pm i got out the shop, they are close to the freeway so about to get in the freeway I heard a tikking sound, next exit is 2.3 miles away and cant stop at the shoulder bcoz of construction. Exited at Auburn and stopped at another shop, waiting 1 hr and a mechanic informed me that they have not put the cover undearneath my car properly so its flapping when im driving at the freeway. (Similar as Katherine review 10 months ago) I got in contact with Ken and helpful I should say. Monday I saw a leak by my driveway, thought it was my boyfriend car because i dont see any leaks before. Wednesday my boyfriend told my go ahead and back up let me check if there is a leak because my mom said she saw a leak on the driveway when you left to go to work. He said yes theres a leak give me a tissue let me see if its oil. and yes indeed it is. I took a photo everyday of the leak and wipe it with a tissue so see if its oil and yes its still oil Been communicating with them since, Thurs 06/06 i left my work and got to the shop at 2pm. Around 250pm, i was told they found a leak at the engine timing cover (which the checklist on my very 1st visit shows no leaked when it was inspected) I did monitor my car and the leaked. i still keep communicating with Big O tires. (i mean who would like to missed few hours of work, being late at work, not being safe in driving) my 3rd time coming to Big O tires I spoked to the Manager Mike, he showed me where the leak is coming from etc, and I thought he was right. at this point i am still trying to understand. He said bring it to the dealer and they can call us when they have questions. Soooo!!! went to the dealer, found out?!! Well,the dealership called me and asked did Big O tires told me anything about the oil change I said no, the guy from the dealer said, yes timing cover has leak but also there are some they missed to tell you, here are some result they gave me, about the services from Big O tires (i have more but this is not connected to my service to big o tires) OIL FILTER NOT TORQUE LEFT LOOSE OIL/FILTER WITH DRAIN PLUG(LEAKING FROM WASHER) COOLANT LEAKING and these all came from your previous change oil. all mind you, i used to park at my garage and no visible of leak from my car, i started parking by the driveway because garage is now starting to get hot due to the weather which im glad I did so i could see the difference, Why are they doing this to their customer, now i dont feel safe driving my car. Im having some trauma with what happened, has made me so frustrated. pls dont get your car done here. read more

See all

Big O tires more like BIG O LIARS! This place is nothing but a sham! My sister took her car in a while back with my nephews grandma, they had said she needed a total of 7000$ worth of work done! This did not sit with me at all. Here we are not even 90 days later and her car is having the same issues. Our friend said to take him because of course in this industry they take advantage of women with little to no car knowledge. He took her to firestone to see what they had to say and firestone had told them that nothing was ever changed! Firestone said the same parts that came with the car were the ones still on there. So 7000$ for nothing? My friend called Big O and told them what Firestone had found and they said bring it in and they will fix it. When they took it in of course they took forever and then said they would send pictures to my friend right away, it took 3 hrs to hear anything. They tried to divert away from the pictures and up sale saying they car had issues that were a danger if left untouched. My friend and sister said no but they kept trying to push for the yes which never came. Finally they said the car was ready and to come get it, still no pictures until I mentioned the pictures and videos again. They had sent them to my friend but when we went to get my sisters car we asked for the pictures again. I kept my eyes on the mans phone and the pictures were further back in his camera roll meaning there was no way those were new pictures. I didn't comment though but his demeanor changed to almost anxious. We couldn't leave without the up sale being shoved down our throats before we denied once again. Oh funny they even brought up dishonesty and tried to pin it on firestone. Do not go here for anything and we will be reporting them! read more

Came in for just an alignment. Was quoted $ 5,200.00 plus for parts and repairs they stated car needed. Didn't know Big O was an auto repair shop. Tires did need replacement which was 800.00 of the quoted amount above. 800.00 for 3 tires for a 4 door basic sedan car. Seemed expensive. Car was just serviced for the 60,000 inspection recommended 6 months ago and nothing was mentioned regarding the parts this shop states needs to be replaced. This shop even offered a free alignment because of the cost of the other parts and labor. The up sale was significant. We felt pressured to fix the problems saying to us it's only going to get worse. Decided to take the car to another shop to compare estimates. We went to another shop asking for just an alignment not telling them about big O's estimate. This shop recommended tires and an alignment. That's it! $635.00 4 tires and an alignment. No other repairs or part replacements was recommended nor required at this time! Always get a second opinion! read more

I bought a Groupon for an oil change two days ago. After I left I heard metal scraping... I did not know what was wrong with my car. When I got home I found that the metal piece under my car that protects it from people messing with my car only had two screws.. it was scraping on the ground. Where did all the other screws go? It was not like the is before I brought my car? Why did the guy who change my oil not warn me of this? It could have come off on the freeway and cause a major accident. Who does this? Who works on your car and does not disclose this? I am planning on contacting the Bureau of Automotive Repair to report them. This is terrible and a complete lack of professionalism and care. I SUPPOSE THERE IS A REASON THEY HAVE LOW STARS. I HAVE TOLD THE LORD WHAT THEY DID TO ME. THEY NEED TO BE STOPPED BEFORE SOMEONE GETS HURT. DO NOT GO HERE... THEY DO NOT CARE ABOUT YOU OR YOUR CAR. THEY DO NOT DISCLOSE THEIR MISTAKES... ITS ABSOLUTELY DISGUSTING read more

See all

I went to Big O Tires on Harding because I thought my BMW X5 had a coolant leak. From the moment I walked in, the staff was amazing! Manager Doug, along with Ken, Maiwand CJ, and Sunny, and provided incredibly friendly and professional service. They were honest, didn't overcharge me, and even saved me a lot of money. The team went above and beyond by offering me a lift to work and back so I didn't have to sit and wait for my car--such a thoughtful touch! I highly recommend Big O Tires on Harding if you have any car issues. Excellent service, trustworthy people, and a truly customer-focused experience. read more

I called to see if they were able to check the tired pressure on the inside tires of the dually set up on my motorhome. They did not have the tool needed but instead of telling me they could not help they ordered the tool and were able to have me come down in less than 30 minutes. They were able to check and fill up the tires in only a few minutes free of charge. I am so grateful for their quick action, friendly nature and professionalism. I will be recommending this location time and again! read more

Great experience. CJ was super helpful. He even got me water from the lobby! I wont lie there was a bit of a wait time for my truck to br done, but I didn't mind waiting in their spacious lobby. read more

My husband and I have gone to Big O for years for various repairs and oil changes. I have never had a problem there (though my husband says he has), so when the time came to get new tires, I chose to get them there. I chose their best tires for my SUV and had an alignment done as well for a total of $1200. A few days later I noticed my car was drifting to the right, so I went back to have them look at it. They rebalanced all my tires and did a new alignment at no charge (warrantee work) but notified me that I needed to get new struts and control arms, and I shouldn't drive too much before getting the repair done. The quote for this was almost $3000. I'm not sure why this wasn't caught when I had the tires put on. I may have opted for cheaper tires. So, I decided to get a 2nd opinion at a different shop that I had been to before. They did a thorough inspection and test drove it. I was told there was absolutely nothing wrong with it, and I didn't need any of the repairs Big O said I needed to get ASAP! I don't know why they would do this, especially since I had spent so much there just a few days before. They were so kind and caring to my face that it makes me feel sick to think of what was going on behind my back. Oh, and my car is still drifting to the right, so I will need to get another alignment done, but somewhere else. Big O will not touch my car again! read more

I made an appointment a week in advance for an oil change at 8:30 on 11/9/24. I showed up at 8:20. When I arrived they said my appt was at 8:00 and was turned away. Pretty upset I drove all the way to Roseville because the gentleman put my name down in the wrong slot. I had to reschedule for next week. read more

Got a flat in one of my (fairly expensive by my standards) tires last night, and needed to get it fixed first thing this AM, so I had roadside assistance tow my car to Big O Tires in Roseville. They were: Friendly - I dealt with a couple different people there, and both were great, but Ken is definitely my favorite. Fast - Even though I showed up at a kind of busy time, I was out of there in less than an hour. Inexpensive - Hard to beat ZERO dollars Essentially no sales pressure - Just a "if we can't fix your tire, here are your options" chat. Very mellow. Honest - They could have told me I needed a new tire and had a $250 sale, and I would have never known, but they fixed my flat and sent me on my way. When I need new tires (pretty soon for the other car in the family,) I know where I'm going. read more

Brought my car in on 2/28/25 with hopes of them being able to fix my alignment. Service appointment was at 3pm, they did not finish until 5pm which is their closing time... just to tell me they did "all they could" and that I would need to bring it in for a "specialty" alignment for another $170. What's so special about that alignment? My car was still shaking and pulling to the right after I left. A few days later I took it to Capital City Honda and they got it fixed for $80. Don't take your vehicles to this big o tires location, they'll rip you off and play in your face! If I could give -0 stars I would. 0/10 DO NOT RECOMMEND. read more

I made an appointment online. The day of the appointment I drove the 60 miles down the hill only to be told the appointment wasn't available and was cancelled. I asked why nobody had called and he said an email should have went out. I looked through my emails and there was nothing. My call log showed nothing. Then he said a technician called out so it didn't matter anyway, it couldn't be done. Great. So a 120 mile round trip for nothing. Not even a discount on future service, an apology, just a "oh well, my bad". read more

If you like waiting at Big O all day for an oil change by all means come here. I had an appointment at 10. My car was still in the lot at 1040. It's happened on multiple occasions. Don't make appointments if you can't honor the time. The management has changed a lot of the years as well as employees. Not a good sign. read more

they could improve by closing their doors. they used to be a good business, but they have gone down to hell. they want to charge you 6 × what it should be, and they are in a hurry to get you to sign up for their credit card. no no and hell no. read more

Oil change and tire rotation on 3/22/25 poor oil change fingerprints all over did not use fender blankets! Overfilled with oil (expensive syn oil) 1/4 inch above max. Leaking small amounts of oil from oil filter. I baby my truck(2016 Silverado) and disappointed with this quality of workmanship and now I'm going to have to bring it back to have some oil drained and have oil filter replaced or tighten. Expensive (170.00) thank God I checked their work or the truck might have been damaged. I've been a customer for a long time and their tires and tire services are great! However I do not recommend an oil change. Sorry guys read more

Great people and great service. Always a pleasure to patronize this facility always friendly and helpful.

I brought my new (used) vehicle in for an inspection and Darius Sutherland made me feel way more secure with my purchase. He pointed out a few things that he was able to correct for me right on the spot and now I can safely drive my kids around carefree. Thank you Darius! read more