I came in to have a low tire looked at. I have road hazard warranty. My car was the only car in…read morethe garage. A few minutes later three other vehicles came through. The 2nd car had two tires removed, repaired and was on its way out. As I watch them work/ the employees kept checking their cell phones and responding and texting. I waited for over an hour for them to simply put in a patch/plug to one tire. I seriously think millennials have become the laziest generation of all time. There was no sense of urgency or taking consideration as to how long a customer waits got a 10-15 minute task. I should have gotten my tires elsewhere. Thank you Big O Lazies for wasting my time.

Topnotch quality service from Andrew and his guys…read more Today was the day I needed to change my tires after more than 60k miles of drives on my Constinentals. Andrew and I picked the best replacement that covers up to 70k-mile warranty. It was from Pirelli. I also have a 5yr wheel alignment plan with Big O that was transferred from my previous to my current vehicle. That itself is amazing. Andrew himself also personally made sure that topnotch service was done with my needed oil change. I actually visited the store last Friday and Andrew made sure everything would be ready for today's service especially making sure the Pirelli tires were available. I personally feel that the best total pricing was made possible by the Big O. I am happy with what I spent. Store was clean and orderly. The ambience was great in the waiting area where I was able to do a couple of tasks including some computer work on my laptop. I'm blessed to have Andrew's shop actually near home. Truly convenient for travel. This IS a highly-recommended Big O. Kudos to Andrew and his team for a job well done. Godbless.

The experience detailed below would alone have me returning to Gunn for future services, but the…read moreinitiative, extra effort and great coordination by Brandon P. will have me sending friends & family, even strangers to Gunn Acura first & to ask for Brandon P. for their service needs. I've kept up regular maintenance and the dealership services Gunn Acura performed on the vehicle make it a still great experience to drive daily. But when I do decide to buy again I will look at Gunn Acura first, their service department & their staff have made a lasting experience on me, time & time again & have stepped up when another dealership failed to. Brandon P. was my main point-of-contact and he is supported by a team of employees at Gunn that I interacted with and I'd like to recognize, the service desk women & men staff who at different times greeted me as I drove in to the service drop-off area & made sure I was being helped, the older gentlemen who replenished the snacks & drinks at the waiting areas & maintained the restroom vanities; all were a part of a positive experience. The service dept. performed the work anyone should expect when they take their car in for warranty repair/or after warranty repair to any repair shop, even more I would think from the car manufacturer's dealership. About the service, I received the services I requested and paid for the parts/install (windshield, not a warranty item). On my own I had recently performed an oil change, cabin air filter replacement, tire rotation & battery replacement, so when those services did not show up in the Vehicle Multi-Point Inspection as work needing to be performed, I was confident that the recommended services identified in the inspections would soon be needed and not just a checklist of added services, my car was truly evaluated by the technicians and only items needing attention were noted. I opted for 1 of 3 recommended services noted in the Vehicle's Multi-Point Inspection and was thoroughly explained all findings with no pressure to say yesterday at any time. Through the whole process I was kept informed of progress and was sent photo updates of work performed. The work took a few days & I had expected and was told that as well, so it was OK with me. I wanted my OEM windshield's adhesive to set properly and have time to seal well, even though I've seen many other cars drive around town immediately once their windshields get replaced with blue tape keeping it in-place. I wanted to give the service dept. enough time to get parts and service the vehicle without rushing the mechanics/technicians. The car was returned to me looking better than it had when I dropped it off and the new windshield looked great. Service department Facilitator/Concierge (Brandon P.) provided an exceptional customer experience to myself and my 2023 Acura MDX SH-AWD. From the moment I requested service for a broken windshield w/ HUD, Brandon coordinated with the (other Acura) dealership that sold us the car, insurance and windshield policy, all the while keeping me informed of cost, insurance approvals (coverage), and our OOP. Along with the windshield, we came in to service/fix other issues we were experiencing w/ the infotainment system, a door seal and other small inconveniences you could expect from a 3-yr old car. This is the second time I've brought my car to Gunn Acura for service. Both times I've received the same exceptional service and welcoming demeanor to understand the car's issues and providing remedies. Unlike the dealership where I originally bought the vehicle (300 miles away), they have repeatedly disregarded and failed to return calls for the issues/concerns I've notified them about. A complete about-face compared to when I sat at the finance officer's desk and they were selling me the car, extended policies, and more; promising I wouldn't have to worry about the car because they would take care and service it; lesson learned on my part, I was the fool who wanted to believe the dealership would stand behind the product. I do hear from them time & time again offering to "give me a good trade-in price on my Acura if I'd like to come in." -Alicia S.

My satisfaction with the service at Gunn Acura is well beyond expectations -- I am 120% pleased…read morewith the professionalism, integrity, and customer dedication shown. Gabriel is a tremendous asset to your brand, and his commitment to excellence is a model for Acura service nationwide. Thank you for encouraging and supporting a culture of genuine customer care. Experiences like this are the reason I continue to trust and recommend the Acura brand. I had yet another great experience with Gunn Acura, and this team continues to earn every bit of praise they receive. On 6 NOV 2025, I brought in my RDX for a pre-travel inspection before a long drive out of state to South Carolina. I didn't have an appointment, but when I called in and spoke with Carla, she immediately took care of me. Within just a few hours, they completed a timing belt replacement, oil change, tire rotation, and a full inspection--and the price was excellent. That level of efficiency and care is rare. I've since completed my trip to South Carolina, and the ole RDX ran flawlessly. Gunn Acura made sure my vehicle was road-ready, and it truly gave me peace of mind for the entire drive. I've been servicing my vehicles (both my TLX and RDX) at Gunn Acura for years, and they've always treated me like family. Their professionalism, honesty, and white-glove customer service are unmatched. Every visit feels like I'm in good hands, and every experience is consistently amazing. If you want a dealership that truly cares about you and your vehicle, Gunn Acura is the one. Highly recommended! I just had to share the amazing and expeditious experience I had today at Gunn Acura in San Antonio (22AUG2025). It started with a late schedule appointment yesterday evening to have my car serviced Friday morning. The service department was extremely helpful and assured me that if I were in early I would be our fast on Friday. This morning when I pulled in I was quickly greeted with the Acura associates. Shortly after arriving I connected with Mr. Charles and he ensure that I received that exceptional white glove experience that Acura always provides. I was there for a routine servicing and they offered to provide transportation back to my office, but then Mr. Charles let me know that my car would be finished soon and if I could wait, I take my vehicle with me. These guys ROCK and always provide great quality service and never let me down. Thanks Gunn Acura San Antonio TEAM and thank you Miss Carla for providing such quality assistance!

I just had my front brakes on my 2021 Tacoma replaced by Joseph. He arrived on the early side of…read morethe service window, completed the job in less than 30 minutes start to finish, and that included an assessment of the rotors and discussion with me. I don't leave a lot of reviews, but this was worthy. I actually walked out of a shop yesterday (one of the Belden's locations in town) because when I asked for an assessment of the brakes/rotors, they were trying to upsell me on a whole bunch of services I didn't ask for. My experience with NuBrakes was a breath of fresh air, and I ended up saving money given their honest assessment. Would definitely recommend them to others or come back to them in the future.

i texted Nubrakes on a Tuesday and they were at my place by Thursday, right on time (on the early…read moreside of their arrival window) and ready to get the job done. within an hour my routers and pads were completed by my tech. he was pretty young and very kind, a little green with the concept of customer service. as I said he was very personable and qualified for sure, but we ran into a tiny hiccup and man, did Nubrakes ever resolve the issue on the side of the consumer-- me. therefore I'd am recommending NB to everyone I know because of of convenience, pricing and quality. I swear you will be so happy you reached out to them. you don't have to spend hours at Pepboys or some mechanics shop.

I like the people working there and they try to take good care of you…read moreI like they have the BG products and can do that service

B & M Auto always provides the very best service on my vehicle. Appointments are quick and easy,…read moreservice is fast and friendly, and all repairs have been done flawlessly and at a decent price. Best shop in town!

As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning…read morefor routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers.

Been here a few times and my recent visit was a poop show! I came for my usual oil change and got…read moreAlbert. He recommended all these services to me without even checking my service history. He also recommended an alignment based solely on the look of my tires. I asked the technician if he could at least test my alignment to know for sure. Come to find out that I didn't need an alignment I told Albert that I didn't trust him and he stressed that he was "a Christian," which means absolutely nothing to me. If you gotta tell someone that you're something it usually means that you're not. At the end of my transaction, Albert gave me a white doll that says, "Jesus loves me." Completely inappropriate. What happened to the other guys who worked in the Express lane?!?!

Just needed a basic car inspection and it was fast and easy. Owner is very nice and it didn't take…read morevery long. This shop was recommended by my neighbor. She had nothing but nice things to say about Luis's .

Came in with a nail in my tire, the repair was fast and very reasonable priced. I highly recommend…read moreif you find yourself with a tire repair.

Top Notch scheduled my leveling kit on my Ram 2500. It was in and out. Thanks so much to the Top…read moreNotch Team!

Callie from Top Notch Truck & Trailer has always treated me well. I credit her with taking over…read morethe business that she and her deceased husband built from the ground up. She has done exceptionally well and puts a personal touch of kindness towards all of her customers! Highly Recommend!

Angel is a complete professional. I had an electrical issue with my ignition and He did a great…read morejob, gave me updates and was always courteous and punctual. Angel pays close attention to details and took the time show and explain everything that he did. I highly recommend Angel Automotive Repair to anyone who needs quality work done at a fair price.

First thing, they're mobile. Second, communication is very prompt. I always felt like I was a…read morepriority, even tho there were many cars in this shop at the time. The services provdied were very well priced. The backstory: I'm an old man. I've had many cars over my life; meaning, I've had the dubious fortune of dealing with many auto mechanics over my life. I can honestly tell you this shop is the best experience and the most trustworthy I have EVER dealt with! They made everything fast, convenient, affordable, but most importantly, I know that I can trust them! Without going into unnecessary detail, I made a stupid mistake with my car. I also don't know sh!t about cars, and it's obvious. There was every opportunity for these guys to take advantage of my ignorance and take me to the cleaners, charging me for unnecessary parts and labor. Then, after addressing the problem I took my car in for, I decided to have the oil changed. Prices for labor, oil, new filter etc were very competitive. I have a second vehicle with a minor issue. I will definitely work with these folks again, and come back here after to revise this review to let you know how it went, but I have every reason to believe that, again, I'll be in good hands. Very happy; very grateful; highly recommend.