Although those at the dealership seemed semi-friendly at first, there are a few reasons I purchased a car elsewhere... When I had originally made my online price request and was forced to type in a phone number I wrote in the memo section that I did not want ANY phone calls, and while other dealerships respect this, theirs does not. I understand that I could have called and said I'm no longer interested, etc., but unlike those who have a 9-5 job & can freely make those calls, I'm a full time student and I work odd hours at a full time job. I don't have the time to make or receive any calls, ever. The constant missed calls and voice messages get so annoying, and it amazes me that you have no way to keep track in your computer system which numbers do not answer any calls for months (and probably won't). MONTHS! I received weekly and sometimes bi-weekly calls from this dealership. I would also never recommend Middletown Honda to anyone, ever, because the car I was actually interested in- (emailed about, was listed online in their inventory, received an email quote for, called on one of my only days off- to make sure the car was there & still available, and then immediately came into the dealership to test drive/buy) was non-existent. Basically my time has been wasted enough. To be honest, after my visit at their dealership in which the car I had been emailing/calling about turned out to be nonexistent, and then their rude salesmen tried to push me into looking at a car I wasn't even the slightest bit interested in, I decided not to buy from the Honda brand at all. And I'm glad I decided not to because after purchasing my new car, sitting in the brand new honda felt like sitting in a car made ten years ago. I apologize if this message is rude, but I don't understand how anyone in a sales/customer service position would treat their potential customers the way I was treated at your dealership. After I called and left an extremely nasty voicemail for this dealership all calls and emails finally stopped. None of the people I interact with, nor I, will ever purchase from Middletown Honda. read more

My review is about a *sales* experience, not a *service* experience. Fabio helped me from start to finish, and he was polite, humble, and not loud (something I appreciate from anyone trying to sell me something). On my second visit I brought my mother (for whom I was purchasing this car), and he listened patiently while I translated my mother's questions to English and his answers back to Korean. He enthusiastically ran back and forth several times to print recalculations as I kept adjusting the parameters to questions, like, "Okay, what if I put down $___, but paid over ___ months, then would I qualify for the Flex Spending program? What's my monthly payment, then?", without the slightest hint of impatience or exhaustion. So, I ended up purchasing a new 2013 Honda Accord here after trying several other dealerships. Typically I know certified pre-owned is the way to go, but I was only in town for a week to resolve the issue of my mom not having a car, and buying new was a security blanket. More than 2 months later, I called Fabio back, as GEICO needed me to fax them the Bill of Sale and window sticker. (I already did, and so did Fabio, but apparently GEICO's too busy making stupid commercials to keep track of customer documents.) Fabio was happy to find those documents and fax them right away, finally resolving that issue. In short, ask for Fabio! He's great. But hey. No car-buying experience will feel good if you don't do your research. Without knowing what a "destination fee" is and whether you should be able to get that waived by the manufacturer, you might end up paying $500 more than you need to. Without knowing to expect registration fees of $125 (or whatever it is now in New York State) and other such *valid* fees, you might lead yourself to suspicion and harbor negative feelings... but that's your own fault. Google "How to buy a car," there are plenty of resources. Walk into the dealership looking to make a friend. A good salesperson wants you to be happy first and thinks about his or her profit second. Don't be afraid to ask a million questions. Above all, don't be afraid to walk out if you get a bad vibe. Don't second-guess your bad vibes, because you'll remember them after the purchase and wonder about them forever. Having done your research, you and the salesperson should both feel good when the deal is done. Well, only the finance manager should be frowning a little bit ;-) read more

Your establishment sucks. Trying to get a hold of anyone who can actually do anything that you need takes a forever. Laurence - the shuttle service driver was about the only good thing. And seriously, your shuttle driver is the only one I can praise? Good business tactics. (Also all three stars are for him. Not for anything anyone else did) How is it that I called for my service appointment, and was told it should only take forty five minutes to an hour and ended up waiting for over three. Not like I have anything to do on my only day off. TL:DR If you're looking for a reputable and respected dealership - go down the street to literally anyone else. Tip for anyone actually trying to get their car here, they give AutoButler to almost everyone. It's not a big win. read more

Just bought a CR-V this weekend and had a very good experience. Desiree set us up with a test drive, answered all of our questions thoroughly, worked with us to get a fair price, and was a pleasure to deal with. Joe, the F&I Manager we worked with, provided finance terms that kept our monthly payment manageable. He was very friendly and made us feel comfortable. We left the dealership happy with our new purchase. read more

Have a problem opening up my trunk asked them to take a look and do my inspection. They didn't do my inspection and I didn't realize until I left. Tried to make a follow up appointment with Dylan Matthews for a week so I just called the regular service desk to make an appointment. Now I am trying to get back from the mall using the shuttle that dropped me off and they just keep putting me on hold and pushing me around to different people. Just fix my trunk and inspect my car! read more

I just bought a 2015 Honda CR-V and my salesman was Art A. This is the 3rd car I have bought from him and my husband has bought 2 cars from him. He was extremely professional and courteous throughout the whole process. We never felt any pressure from him and he is a straight shooter. He just presented the options we had and allowed us to make the decision. He was extremely knowledgable about the cars he was selling, as well as the financing options that were available to us. I really can't say enough good things about him and the other staff that we dealt with during our buying process at Middetown Honda! It has always been a low stress process, and there's a reason that we keep going back to Art and Middletown Honda, even though there are many options available to us. Highly recommend Art! read more

Thank you to my sales man marlon for putting me in my first purchased car. such a big help and very informational. This was especially important to me because I'm 21 and this was a mile stone to own a car. he made me comfortable and made it happen. + Sean from finances beautiful energy. Over all great experience. read more

Wasted my time, called for appt for a recall three days before. Got there, they did not have a part they needed, so I will have to go back. No apologies until I pointed out how unprofessional it was and inconvenient. This is not the first time I have left there with a bad taste in my mouth. Buying a used car there was not a good experience either. The feeling is that they are a finely tuned greed machine looking to take your money any way they can. Lost a key 150 to replace, acted like I was out of line for saying it was too expensive. I like the cars, but not these people. read more

I have purchased 3 Hondas from middletown Honda. The last one was a nightmare from incorrect paperwork at signing to not processing the refund for a warranty. Now is I see they got caught overcharging on prosessing fees . Honda should pull the dealership .never again would I ever walk in this dealership . Not my last Honda but the last from Middletown Honda In Middletown N.Y. read more

I bought my car here and was impressed with the salesperson back then. I have always had good help in the service department. They squeeze me in when I need it 2x so far. Yesterday, i was late to pick-up the car after service. I thought i had more time. The folks who were left took care of it immediately, they even took off their coats to do it. read more

After promising a car at agreed price, I drove an hour to get to dealer. They then went on to say the car was already sold and tried to sell me another model. They tried to tell me the person I talked to was new and unexperienced. Yeah and the dog ate my homework. Just a scam to get me in the showroom and try and sell me a car. I would give them zero star if I could read more

Did not try to work with me on issue I drove one hour to have assessed, said, "It's 5 o'clock, we really only do oil changes now, I don't have anyone to look at your problem." I arrived at the service dept at 4:15, not 5, and I verified the dept was open until 7pm. I told him I would wait, he said no, I'd have to come back for an appt. There were other things that I asked for as well, he did not offer to do any of them, and they didn't need any diagnosing. He did not offer in any way to help me with anything. read more

So far the service has been as expected for a dealership, as far as the price & the trying to convince you of having services performed on your car. As expected, some these services I can do myself saving a considerable amount of money. I've been nicely & rudely greeted by their associates, but I'm very happy to deal with Jose Fontanez & make sure to schedule my service with him. I purchased my vehicle from Honda of Nanuet & from the purchase experience, will never buy of have my car service there read more

Great Buying Experience! I purchased a 2018 CRV Touring. Like many people, I dread shopping for cars. I did a lot of online searching and spoke to a lot of dealers. Then I called Middletown Honda and Spoke to Chris G. He was great to work with. No high pressure sales. He gave me a great price and took time to answer all of my (many) questions. We did most communications via email... which I love! After the sale, Brad did a great job helping me with financing. Even the delivery team was great the day of delivery. Everyone was extremely professional. I would recommend Middletown Honda for anyone looking for a quality Honda vehicle and a stress-free shopping experience! read more

Just picked up my new Honda Ridgeline. The staff at Middletown Honda is excellent. Our sales person "Gus" did a great job getting us a good price on our trade-in and a good discount on our new vehicle. After the sale was completed we moved to the finance department where "Joe" walked us thru a fantastic interest rate and deal on a loan. When we came to pick up our Ridgeline we met with "Ericka" who walked us thru our trade-in paperwork. She also spent a lot of time going over all the details on our new Ridgeline. This was a great experience. No pressure from anyone. I met with Service and Parts and they were friendly and courteous. Our overall experience with Middletown Honda was very good. They were courteous and very professional. read more

if i could give them a zero rating if i could......peeling paint on an odesssy i bought brand new there and it was a battle to get them to fix some of it... i didnt want the whole veh painted.... just fix whats peeling off...the hood and 2 sliding doors.... the manager or whoever he was was an absolute douch bag... its inder warranty... wtf..... ill never ever buy a car there ever again.... what a piece of shit place this is....thank for nothing... it was never fixed right after 2 attempts...the entire van paint all peeled off anyway... it took away from the ressle value when i sold it... so i lost there too... thank for the jerk job honda.... read more

Terrible service dept. I will be fling a formal complaint with the better business bureau as well as with Honda corporate. Only wish zero review stars was an option read more

To date, Middletown Honda will not refund me for the work shoddy work done. Headed to the BBB for resolution.

So it seems most of the bad reviews on Yelp, and word around my area, is that Honda of Middletown is terrible- at least their Service Department is. I can't speak for the service department, but what I can tell you is that their Sales Department is FANTASTIC. We went in to look at a CR-V for my wife, who is an avowed Subaru lover. She met with Sales Consultant Christian Diaz, who was a patient, no-pressure, and knowledgeable man who quickly earned our trust. He was straightforward and honest, and was earnest in finding us the exact car my wife wanted. After looking at Subaru Outbacks (which we liked), but after being treated in typical high-pressure dealer fashion by Ramsey Subaru ("It's the end of the month. The price will go up tomorrow.) and actually rather well, but with a limited selection at Bill Kolb Subaru, Kate decided on the CR-V. I walked in to see Christian at 10:30am, told him we'd decided on the CR-V, we easily settled on a fair number for our trade-in, and by 5:30PM we were driving off with the new car. Joe Cerrata- the F&I Manager was also a very friendly, low pressure guy and was able to throw together numbers quickly to get us to the payment were looking for, and got our credit approved within about an hour. They handled getting the insurance switched, and by 4:30 we were sitting doing paperwork with Sylvia to take possession. After all that, Christian and Sylvia sat in the car with us and went over every button and feature until we were ready to drive off. All in all, as good a car buying experience as I've ever had (that's covering over a dozen+ cars and 40 years) even when compared to my Lexus, Acura and Mercedes purchases. I can't recommend these 3 people highly enough. (Now hopefully, I won't have any problems with the Service Department in the future). read more

Had a pleasant car buying experience. Got the car I wanted @ a decent deal. Spoke with Marlon on the phone and convinceed me to come in. Came in unannounced on his day off. Dealt with Christopher Grosse. Sean & Damien. All were great. I would recommend this dealer to anyone interested in a Honda. read more

Horrible customer service never returns your phone calls once they sell you a car they are pretty much done with you I've been waiting for a call back from them for over a week beware when purchasing or trading in a car with them and once again beware of the customer service they have read more

Great service! Jay Scurville & Christopher Gross worked there butts off to make sure I was pleased with my purchase and experience. Coming from someone who works in the service industry and who also had a terrible experience at another local Honda dealership, I can say with certainty that I will continue to use Middletown Honda for my next Honda purchase! :-) thanks to all involved. read more

This is the worst place to go .They never fix what needs fixing I've been driving same car for 8 yrs .Definitely going to purchase a new car from a different company. Middletown honda sucks service sucks employees nasty very rude read more

My son is attending college in hyde park had a mishap on his way to middletown. After finishing repairs on his car they were kind enough to deliver it to him. Frank and kevin were very kind n took care of my son and his car. read more

Highway robbery. Check around for prices before you go here!!!!! I give one star for people being polite. Nothing special. I'm so disappointed. NEVER going back. read more

I received excellent service when purchasing my new Honda Civic. Jason Scurville was a great salesman who answered all of my questions before and after getting in the vehicle. This was one of the best experiences I've had and it was all thanks to my salesman! He located the color car I wanted at no extra expense and in a timely fashion!! read more

UPDATED REVIEW: I have put LESS than 5000 miles on my certified civic purchased in May and made all of 2 payments on this car, took it in for the first oil change and was told I needed new tires! Took them somewhere else for a second opinion and was told there was no way that my tires decreased from at least 50 seconds to 43 according to my mileage. When I bought this car I was told if anything on the car had less than 50% life on the vehicle they would be replaced. Now how is it I have managed to ride this tires into the ground at an alarming rate all within staying in under 5k miles or 3-4 months? Do not buy cars here. Do not go here for service. Don't do it. My parents had been looking to buy a Pilot from Keegan to replace their aging Ford Escape. Unfortunately now instead of replacing my tires as would be the correct and honest thing to do at no cost to me, you not only lost all my money in services that I would ever need on this car, you've now lost a car sale of over $25,000 and all the repairs and services my parents would have gotten. So instead of giving me new tires at around $400 you lost AT LEAST $25,000. Awkward. read more

They tried to charge me $1500 for work my car didn't need. I brought in my vehicle for a recalled air bag. They did their "complimentary multi point inspection" as part of the service. I got a call a few hours later telling me my steering rack was leaking very badly and it needed to be replaced. They said it would cost $1500+. I told them I would have to talk with my husband because it was such an expensive repair. I got my car back and took it to my mechanic the next morning for a second opinion. They looked my vehicle over and said Middletown Honda was just out to get my money: nothing was leaking, not a single drop, all the fluid was full. They couldn't make it leak even after driving it around. I called Mary (the service person who I was dealing with) back and reported this to her: I don't appreciate being ripped off; I was furious. Do you think I'm stupid?! She said she would "look into it." I'm still waiting for a phone call back from someone. Never, never go there. At least they washed the car for me. That was nice. read more

Terrible, terrible customer service. Came in a couple of weekends ago to test drive the new civic. Kid behind the desk was texting away looking like he could hardly be bothered. After a few minutes of walking around we were FINALLY greeted and told we would have to wait 2 freaking hours for a test drive...I find that hard to believe since I've never had a two hour wait for a test drive at any other dealership in my life. Loved the car during the test drive, but I found it amusing that the employee just kept texting on his phone in the back seat and literally said NOTHING about the car. Aren't you supposed to be trying to sell me on this thing? The staff is an absolute complete joke. I'm definitely buying the civic but there is no way I'd ever buy one from Middletown Honda. read more

I have owned several Honda vehicles and have had them serviced for various reasons at Middletown Honda over the past 10 years and there has been a problem every single time I've gone there. From the receptionist not being able to locate my car to tell me if it was done (over the course of several phone calls where I was left on hold for 20 minutes), to a 2.5 hour oil change because the technician put in the wrong filter and all the oil leaked out, to having work authorized on my car by a complete stranger sitting in the waiting room that I had to pay for. And the problems are not just with service, I have had sales issues also. Honda you make a great product, hire better people! read more

Today I returned to the dealership to replace a broken driver vanity mirror and AGAIN address an issue with my bluetooth system - callers could not hear me via the handsfree system. I was greeted by my customer advisor and shuttled to my home while my car was repaired. I was picked up at my home three hours later. My car was repaired, but what was more encouraging was the improvement in the customer service delivery of my service advisor. He greeted me upon my return to the dealership, enthusiastically informed me of the repairs that were done and assured me that I could contact him if anything recurred. What seems like a minor tweak in service delivery made a world of difference. My hope is that the improvement in service delivery continues since I really like this dealership and want to continue to give them my business. Things are certainly looking up and my hope is to again see Middletown Honda as a favorite I recommend to friends and family. read more

I would give them 0 stars if I could. Horrible service. 3 visits over a month each taking many hours and the seat belt of my car still not fixed. Over expensive. Just plain shitty. read more

My car was at this facility for two months being repaired following a lightning strike. While they were helpful with loaning me a car when I had run out of days that would be reimbursed by my insurance company, they held my car for two weeks after my insurance company guaranteed them direct payment. When my car was finally returned to me the interior was disgusting! It looked as though someone had played in Sheetrock dust and smeared it all over the interior. I took it and had it cleaned at my own expense rather than address it with my service advisor who had moved on to the next customer. I just did not have time to wait on them yet again. I did speak with a salesperson regarding purchasing a new car and was given a price with consideration that I had just paid out $1,000 in insurance deductibles. I went to Morehead Honda instead - they gave me a better price with no prior relationship. Shame on Middletown Honda for their lack of customer care. read more

I had a great experience with my salesman Ed Folkl. What an honest and knowledgeable professional ! Usually car shopping and buying is a stressful experience with all of the worst saved for the close of the deal, the finance dept. Not so this time. What an unbelievably pleasant surprise. Sean Curtin was thorough, positive, clear and honest. I can't thank Ed enough for getting me through the process with a smile. Best yet, I love my new car! Thank you Middletown Honda. read more

I just purchased a 2017 Honda HRV-LX from Middletown Honda. Not only was I extremely happy with my purchase but I was amazed at the customer service. Our salesman ED did the most wonderful job helping me choose the vehicle that was the best fit for me. Ed is amazing and I would definitely recommend going in to see him! read more

I had a great experience today at Middletown Honda. From my salesman Jayson to Manager Matt right down to Sean in finance, it was smooth and worry free. I've had some nightmare experiences in the past with other dealers. This place gives me hope. good price and good service read more

You go in their for something simple & they tell you your car has bigger problems. They try to run up a bill for you. Running up the bill is not good. My parents live in Middletown and had to stop going there. read more

Talk about professional service! Middletown Honda was such a pleasure to do business with. I drove away in 2 hours with my new Accord! My salesman Chris was knowledgeable and super friendly, Shawn the finance rep low pressure and such a cool guy and Samantha delivered the car smoothly. I couldn't be more impressed and thank you for a great experience! read more

Went in for an oil change and was talked into $300 worth of work. Two hours later, the technician brought the car back out. When we got in the car, windshield wiper fluid light was on! Went to check the tire pressure, they were low too! When asked, the guy lied to our face and said he did do all checks that were part of maintenance and oil change. Crooks and not very smart ones either! When we spoke to the service manager, he refuse to give discount but offered a free oil change next visit! Would you ever go back? read more

Came in for an oil change on my new 2016 CR V & a question about why the car's maintenance system did not visually warn me. Also had tire rotated as I have 8,000 miles on the vehicle. In at 730 am, first one, out by 9. A good day. read more