Aquí no vengan ,en este lugar la atención al cliente es pesima , si no vas a comprar o hacer lo que ellos quieren te ignoran y tratan mal , es el peor lugar para comprar carro read more

I have gotten numerous cars from this location. Every time that I have gone it was for help. I became very stressed and upside down in my payments. I ended up having to file for bankruptcy. Midway Nissan lied through their teeth. And everything they said that they were going to do for me they did not go through with. I would never recommend Midway Nissan to anyone. The people that work at Midway Nissan do not care about you. It is about the sale. read more

I bought a 2009 chevy Tahoe from chuck (chad) myiers at midway Nissan i only had it 5 days and it drop 2 pistions i took it back he kept my truck over a month to keep the dealer from paying for it when he made my warranty company pay for the repairs now a month later my truck is back in the shop again with the same problem again he told me he was replacing the motor the first time never did that lied about that he told me i didn't haft to pay for towing i did pay a tow bill he will tell u anything in the world to sell u a car i will never buying anything from him again longs he there i know this man all my life i ask chuck to take it back he said no as of 11-5-20 waiting on someone to call on a update on my truck so if u buy anything from midway get it check out before u do read more

Midway Nissan - Car Dealers Near Me - Phoenix, Arizona

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September 24th I walked to purchased a car under $9000. The sales person Haley quoted me $6600 but when it came time to signing the final contract they changed price to $6900 with my trade in Ford Excursion. I asked the finance Rita why am in being charged $6900 if the sales person quoted me $6600. Rita said she did know but she will find out for me. A week went by and he Rita requested for my bank statement in which I provided to her personally. Then the following day I informed Haley that the car engine flutters a little and it feel like the engine was not balanced. I asked her if she could provide me a inspection report and she says sure are mechanics do an thorough inspection on the cars before they sell them to customers. I said ok. A another week goes by. But for some reason i felt uncomfortable with the Mazda CX 9 2008 in which had 128,000 miles on because the following week now the air conditional comes on when I turned the car off. I said to myself OMG what is going on? Lol! I have driven many used cars that was older than this Mazda CX 9 I very few maintenance or worry with the cars I bought in Chicago. The informed Rita in finance that I reviewed the contract again I didn't want the GAP coverage that was listed on the contract for $799 because I can get that coverage on my regular insurance much cheaper. Rita stated to me in person that she will remove the GAP coverage. Another week goes by and for some the copy of the Bank I provided to her in person and by email was not clear enough for her to send to the finance loan company. Yes I drove back to the dealership again and provided her another copy that I personally got print from the bank. That time I asked Rita was she to find out why they increased the price. Rita stated that Haley was off and she will be in the following day. During that week on Friday the finance loan calls me for an interview and they where going over the contract specifics I ask them did Rita in finance remove the Gap coverage from the contract and the finance loan rep stated no. At this point I'm thinking what is really going on. Yes, this made feel even more uncomfortable. So, I declined acceptance of the contract loan because the loan finance company rep stated if I verbally agree to it this contract, yes you will be paying for the Gap coverage and yes my intrest rate as 28% in which I couldn't believe it was so high after all the cars I have purchased in the past and the new car I currently have now the intrest ranged from 4.9 to 7.9 percent intrest rate and my credit score was not good or great. Wow!!! Then I see accessories fee on the contract for $385 but the car had no accessories. (Smile) But the car did have the following: 1.) a cracked front windshield 2.) a non working cd/ media player 3.) non working driver side window in which malfunctioned/ stop working within in 15 days while I was driving the car. Yes, I had to manually pull the window up. (Smile) 4.) The driver side door had an cracking sound every time I opened or closed the door 5.) I took the CX9 2008 to a professional car shop for inspection myself and they discovered that the Engine transaxle mount for the front and back required to hold the engine (this explains why it felt the engine felt off balanced/ jerked at times because the mount the holds the engine was old and worn. 6.) The front and back shock and strut. (This also explains when I was driving it on the expressway it felt like the wheels of the car was rolling on concrete with no rubber on the tires. So pretty much 3 1/2 weeks has gone by and we still have not reached an agreement. Yes I have more on this story, But, I have to take care of some business but stay tuned. The reason for this review is to help to educate people and help them not to put themselves into a financially distress and how to recognize genuine customer service. read more

They're horrible. Bait and Switch shit non stop. And then they sat there and called us liars. Take your business elsewhere because this the worst customer service I've ever experienced and I'm a customer service manager. read more

WORST SERVICE EVER! I can in wanting to trade my car. They made it seem super easy. Then they started asking for more & more money. They took my driver license & my car keys & they were basically holding us hostage. THEY WOULDNT LET ME LEAVE! We were there for about 4hr & WE DIDNT GET ANYWHERE. they just kept going in circles. IT WAS SO AWFUL. whenever I would tell them that I wanted to leave they would try to give me a better deal. I was just ready to leave that place. They even followed me to my car. They took about 1hr to give me my car keys back. When I asked for my driver license they kept going in circles. They kept saying that they will give it back " when I come back." I was beyond mad at this point. After an hour THEY TOLD ME THEY LOST IT! I'm so pissed. THEYRE CUSTOMERS SERVICE IS COMPLETELY TRASH!!!! read more

This dealership is absolutely horrible to buy a car through. They do not work with much lenders so the few they do work with they only give out APR of 10% and higher and top of that have the audacity to ask for a minimum down deposit of $2k and up. They are constantly saying one thing and then doing another. If you ever go or have gone you'll understand what I mean and will not have a fun time experience car shopping. read more

I'm really disappointed with Midway Nissan. Saw on there web page for a truck. Went over to Midway with intentions on buying this truck. I've dealt with some shady car financing guys before but people people there financing dept. They actually thought they were dealing with the stupid woman how low can you get when the woman is a lot smarter than them. When it all comes down to it how badly do they want to sell that truck!!! obviously not bad enough. They lost a sale of a truck and we were also in the market for a Rogue. When I called to speak to Ed Brown GM, it was called the bait-and-switch never got to him these guys in this the financing Department playing like they were him. read more

Negative stars if I could! I purchased a Rogue from them May 24, and my sales guy was great. This deal has been messed up every way it can be, including down right lying. When I call to try to get answers, "accounting is not in now", or "titling and registration is gone for the day", or I'll make sure your finance manager gets back to you. Emails go unanswered too. Sold us a maintenance policy in return for a 2% reduction in interest, but told us the policy was good at any of the service providers, including free oil changes. Instead the only way I can get the "free" maintenance is to go back to this dealer - which I want nothing more to do with - 90 miles away. If I use it and don't go to them, it's $100 co-pay! That is just one of the problems with the deal they gave me. Stay far away from them! read more

Could not duplicate a problem What they all say when they want someone to be gone. ONCE THEY GET YOUR MONEY ITS F THIS PERSON. You would think that they would want return Business, way more than the 1% they do get. And after going there as many times as I have you would think they would really keep truck and get into it and feel and observe the problem. Such as I get 9mpg and truck sits 1 inch lower on passenger side. And touchscreen radio doesn't work at all no maps no nothing. Been waiting on spoiler for over 1 year. No spare tire., Have went thru 3 sets of brake pads and one set rotors , the lights on inside of truck some don't work. Esp on the doors all with under 10k miles. was supposed to get oil changes for a year and free paint protector and a alignment. And THERE IS A SAFETY RECALL ON TRUCK. But yet they have helped me. Lmao. And my tone had changed after 8 visits. and no spare tire. FULL OF LIES AND EGO.( FOR WHATEVER REASON THEY HAVE EGO FOR ) ALL WITH ME PURCHASING THERE PREMIUM ADD ON WARRANTY. BUYERS BEWARE GO ANYWHERE BUT MIDWAY !!! ALREADY FILED CLAIM WITH ATTORNEY GENERAL AND ALREADY HAD ONE INTERVIEW WITH A CAR DEALERSHIPS WORST ENEMY. 3 read more

Update. Midway Nissan still the worst dealership in history. I bought a Tesla, so suck it! Never buy from one of you crooks again!

They don't car about anyone but themselves they won't shop for the best loan for you for the lowest interest rate. Also don't get GAP or any extra stuff they try to add on. read more

Caught red handed during the "deal" in 2 lies. After getting the car home, 2 more lies were discovered. Do not do business with this dealership. Crooked as the day is long. read more

My leased Altima battery went dead and Pinnacle Nissan was closer to work. I decided to look at the Nissan Kicks, looking for lease end options. I was greeted and talked to by a very nice person that led me to his abusive egotistical douche-bag sales manager. Long story short, I left. While driving I called Midway, closer to my house. I spoke to JC and told him my issues with Pinnacle and what I was looking for. JC was quick to pull up my information through NMAC and told me no problem come in. I was then assisted by London, he more than went out of his way to help me find a Rogue that I would love and be in my price range. He was working close with JC checking the entire lot for the best option available. I really cant believe how much time London spent super focused on finding this Rogue. I cant reiterate how happy I am that I met London and JC. They both went above and beyond to help me and make sure I was happy. I did read the other reviews, don't believe in the non-buyers. No one, I repeat, No one can purchase a Titan for 250 a month!!! Hell my Rogue is 500 a month and I'm super happy with the way I was treated during my purchase. A week after purchasing London will still take my calls, I have never had that in the 30 cars I've purchased. Usually the salesman just avoids me because the deal is done. When you really try to help and care about people you will succeed! Just remember "customers" be realistic. read more

Thank you Haley Beavers and Midway Nissan team! These people are dedicated to pairing the right car with the right person. Haley was amazing in helping me sort through needs and wants AND figuring out how to handle my dismal credit rating. read more

I filled out the online appointment tool to schedule my oil/filter change. I also indicated that I wanted my recall notice and Zaktek protection to be taken cared of. I arrived for my appointment and was asked for confirmation re the oil/filter service. I inquired about the other services and was I told that it was too late in the day to take care of the recall (4pm appt), the Zaktek protection will take too long and that I should have gotten my car washed (I knew that but isn't a complimentary car wash included in the oil service?) If you are going to ask me, your client, fill out an appointment tool asking me what services I need IN ADVANCE, I expect you to read and acknowledge what services can and cannot be done at the appointed time. I left my email address and mobile number there- got a call from your finance team re refinancing but no call on the services request. Hmmm. No issue on the service performed, but leaving me uninformed until the actual time does not make for good customer service. read more

I made the mistake of purchasing a vehicle at Midway Nissan and still to this day regret it. I've had my car less than a year, and can't wait to trade it in at another dealership. I called today to see what was included with my vehicle as far as maintenance goes and I only have one free oil change and that's it. The last car I purchased in 2013 had free oil changes, tire rotations, the whole works, but I got nothing from Midway Nissan. I figured since I only have 8,000 miles on it, that I would have so many free oil changes before like 10,000 or 25,000 miles but I was clearly wrong. This is literally 1 of maybe 5 things that went wrong with Midway Nissan. I don't recommend it at all. Go somewhere else for better service and waaaaaay better deals. read more

More often than not, we see 1-STAR reviews in which Yelpers write about what a business did wrong. This review is strictly about what I did wrong. Maybe you will consider these as well. What I did wrong.... 1. I Bought a Car from Midway Nissan. LESSON LEARNED: I Don't do business with Midway Nissan. My car came with 2 years worth of oil changes, I would rather pay to have the Oil changed some place else than go back here. If my new car broke down in front of their driveway, i would pay to have it towed to a non-affiliated Nissan dealer (yeah, there are other Nissan dealers affiliated with Mid-way in the Valley that I will avoid as well) 2. Left Earnhardt Nissan to come to Midway to buy a car. I had gone to Earnhardt a day or two after going to MIdway. I had negotiated a great price on a similar car at Earnhardt that wasn't on Earnhardt's lot. (the car would have to be delivered). Since I knew Midway had the car I wanted on their lot, I pinged the sales guy at Midway to see if they could beat the price for the same/similar car on Midway's lot. After some back and forth, Midway beat Earnhardt's price. Great, right? NO DAMN IT. See #3 .... LESSON LEARNED: The grass is never greener on the other side... something like that is applicable here... but read on to #3. 3. Chose to deal with this dealership when I could not get specific information about the car I was interested in over the phone. During the negotiations between Earnhardt and Midway, Midway requested the specifics of the car that Earnhardt had. Earnhardt had provided me a complete price sheet with all fees and etc, NOTHING was hidden. I texted a photo of that price sheet to the sales guy at Midway. I requested the same back from Midway, the sales guy said he couldn't do that for me because they can't give out price information over the phone. I took my chances since Midway had the car on the lot AND they beat Earnhardt's price by $500 and left Earnhardt and went to Midway to buy the car. Unfortunately, when I got to Midway, the price I was promised on the phone WAS NOT the price that we had on the contract. THe difference wasn't much so I decided to go forward. LESSON LEARNED: Never do business with a company that can't provide me a definite price and VIN over the phone. The VIN is important and if I shop for another car anytime soon, I will photograph the Marooney (window) price sheet and the VIN number. I also learned to NEVER back down - if they promise a price, then they should honor THAT price. Also, patience is a virtue - it would not have killed me to wait for Earnhardt to deliver their car!!!!!! 4. I bought a car from a dealer who asked me to sign a contract with no information filled in the blank lines. This is self-explanatory and I refused to sign contracts with no information filled in. I can't believe people do business this way. 5. I spent 6 hours at that dealership. By the time I get to the final stages, I'm exhausted. I'd been looking for a car all day. I personally believe that dealers in general want you to be exhausted so you are in a rush to get things done. IN this case, my dog had been in the house for the past 8 or 9 hours, I kept saying I will come back tomorrow, but I need to get home and take care of my dog.... They were laser focused on sealing the deal and had NO consideration for my own personal needs. When I said I was hungry and I'll get lunch and come back, they had their sales person drive me to lunch and buy my food. Appreciated the kind gesture, but I felt as though it was a way to keep me from walking away. (I LOVED Rickie, the sales person they sent me for lunch with.) THe wait is insane there. NIGHTmare!!!! LESSON LEARNED: 2 hours max is all I will ever give a future dealer. Period. 6. Miscellaneous I was never given a walk-through of the car. I never bought a car before in which I was not given a walk through. It just occurred to me - I don't even know if I have a spare or where it is, come to think of it. I had better go and look!!!! I wasn't shown how to operate its features. There wasn't an owner's manual in the car. No floor mats (the eventually provided these after I called Nissan corporate). I had to learn from a commercial ad that the back seat moved! Another thing that irritated me with this buying process was the attempt to get me to focus on the monthly payment. i kept saying repeatedly to the contracts/finance and sales person, the payment doesn't matter to me. THe out the door price of the car does. can we focus on that. I felt as though it was an attempt to treat me like an idiot. There's so much I have to say, alas, I am going to cut it off here. If there are Yelpers out there interested in more about my buying experience, message me. Overall a poor buying experience. All to save $500 bucks (that I actually didn't save). Bad on my part. I learned my les read more

I've worked in dealerships, and I've spent a significant amount of time at dealerships. Midway is the worst dealership I've ever come across. Just Midway in general, all of their stores. We see a truck. We want to know the price of the truck. Instead of giving me the price, after asking a million times, I'm taken to a desk and my ID is copied, and I'm told "we need to run your credit to find out what you qualify for." To which I reply "I don't want to know what I qualify, I want to know what price that truck is." She says "I need to know how much you want to spend." So I tell her. She leaves for 10 minutes with my ID and says "oh, the manager says we don't have a truck for that price." almost an entire hour in a stuffy, gross, office, to get the ONLY answer I came for. We go to their other stores. Same thing. No one comes up to you. They make you go inside so they can pin you down for an hour about something you don't want. I will never in my life be back to Midway. And I will advise everyone against it if I'm asked. read more

If I could put zero stars I would. this dealership uses the standard bait and switch tactics. one price online, of course the stock number online cannot be found, but a similar one can be produced. the price is ONLY is you qualify for all discounts, ie recent college grad, military, company discount, and loyalty discounts which means you have had your previous vehicle serviced there with verifiable documentation. PLUS, they do many dealer add ons, like tinted windows, nitrogen in tires, paint protector etc.. so a car that should retail for $18000 is 20k+ I had previously purchased a vehicle from here, was going to purchase one yesterday, but the tactics here made me go elsewhere!! I HIGHLY RECOMMEND COULTER NISSAN in Surprise instead!!!! A world of difference at Coulter, we had a pleasant experience and purchased there instead of midway. read more

It was a very long experience! At the point you realize your in to deep to go all the way back home and then you continue to wait and wait and wait some more... They are finally done with you. You give them your savings you get your ass handed to you and ripped off on the price of the car. Then oh then all their "guaranteed financing" until you get a call a week and a half later... Saying oh by the way we couldn't... So about that co signer you offered... Let's put the entire loan In their name... Alone... And you can just make the payments. You know because that sounds like a great plan! Wtf! Your picking out plate holders and air freshener's and they are here saying nope we lied... Even tho you repeatedly told them you couldn't be financed, that it's never going to happen! I came in to look at a trade in they had up on auto trader... I got sold a new car.. My dream.. And then a week and a half later all third promises came falling down like a storm washing away my dream and wasting my time! I'll follow up with what happens next about getting either my large down payment back, or getting them to eat it on the loan paper work they gave to to drive the car away with the dealership listed as my lien holder. So to follow up I waited over an hour for someone at finance to see me to return the car. Then they said no one was available to cut a check for my down payment, so never fear they will mail it to me! So I'm stuck paying for a rental car until I can get my down payment back and go to car max where I should have gone in the first place! So if you like to be bleed dry and anal rapper with no lube... Shop here if that's your kinda thing! Apperently the mail takes over a week and a half to get from 1 city to another 1.5 hour drive away. Looks like I'm going to have to go file small claims court and sue them for my down payment that has not been returned. Why the hell is there no zero star option?! read more

We went to Midway Nissan back in 2000 right around the time they were remodeling and opening up their current building. We wanted to trade in our 1996 Buick and they accepted and offered us another Buick that they had at the time. It was bigger, newer and had leather seats. Very nice car. We make the deal, sign the papers and go on our way. A few days later a finance manager calls us and says they need us to come back with the car and sign some additional paperwork. When we arrived and asked for him the coward didn't want to show his face so he sent someone else out to talk to us and he didn't even know what was going on. Our original salesman didn't even know what was going on. The guy he sent out said sorry the deal fell through and they would need the car back. A week goes by and we get a letter from Wells Fargo Bank stating they had approved us for the car loan but the dealership declined. Midway Nissan lied to us, inconvenienced us and wasted our time. I had a very hard time trusting dealerships after that experience. All of this took place 15 years ago and still burns inside whenever we are in the market for a new vehicle. Well guess what? We are in the market and Midway won't be earning our business and this time we are setting on our eyes on an Altima. read more

Let me start off by saying if I could give this place zero stars, I would. Ok now onto why. About a month ago I was in the market for a used truck and I happened to see a decent Nissan Titan on their website. So I filled in the interest form online and received a call. Long story short I scheduled an appointment to check the truck out a week from the day of the call. Now this is where the negative review comes in. Everyday I received at least 3-4 calls a day with 2 of those leaving voicemails during the week prior to the appointment. It was enough harassment that I decided I did not want to visit this dealership. I decided on a Ford truck instead and the next time they called I informed a very rude woman that I was no longer interested in the titan. Her response was "next time you should stop by and compare vehicles before you make a decision" and "I hope you're happy with your truck and it lasts" this was all said in a very obvious condescending tone. I really should have kept the name of these individuals so that I could have put them in my review but at the time I did not think of that. In my opinion avoid this place like the plague. The car buying experience is already an annoying and long one, why go somewhere that will annoy you further with harassment. read more

Horrible experience Had to ask for keys and ID back multiple of times and would never get them back and lost my license and did nothing about it Basically holding my stuff hostage so we couldn't leave Also slowly but surely deal got worse and worse If I could I would give it negative stars read more

I bought a car here back in 2007. An '05 Altima 3.5 for 15k otd. Was a decent deal but I really had a heck of an experience buying it. The Altima on the internet was gone, of course - classic bait and switch, I even called ahead to ask if the specific stock number was on the lot. They also pulled the 'lost keys' act on me, I had to threaten to leave twice just to get them back and only then did they hand me my keys and come down on the price of the car. I did however get a pretty fair deal on my trade-in and the Altima I did buy still runs great. Definitely a mixed bag, this place. Someone who is not on guard will get taken for a ride here for sure. If you know what you are doing you can squeeze out a good deal here. read more

Here's a quote from the response I received from the business... There is a disclaimer on all advertised cars that reconditioning fees may apply along with other fees so we do not have any false advertising. I'm not sure how you may be aware of what the margins are on our vehicles and whether or not we make or lose money? Like I said, they advertise a price, make you sit there for two hours, then mark it up 10% and point to the disclaimer. Shady. Secondarily, everyone that has any knowledge of the auto industry knows that more money is made in the used car dept for the average dealership. about 25% of profit comes from used cars, 25% comes from new cars and 50% from parts and service. And generally that the sales of used cars are 30% of total sales vs 50% for new cars. You do the math and tell me which margin is higher. Again, your arrogance betrays you when there is plenty of public data available... read more

Do NOT come here for any voluntary service work. The only reason I continue to show up for the 1.5+ hour oil change is because it's free for the time being (since I purchased my car from them). Such an utter waste of time! Also, for my 15,000 mile maintenance, even after the "discount" it ended up costing me more than any upper-end car shop would. Thoroughly disappointed in this place. read more

Seems to me that dealerships in AZ are doing something illegal or unethical. I came here, along with other Nissan dealerships, trying to help my sister find a car. I have a lot experiencing car shopping and buying in CA and it's a lot better than in AZ. Firstly, they try to take an ATM card or your drivers license and hold on to it to keep you there. Then, none of the salesmen seem to know how much cars cost -- they make you wait and then they have to go and ask their manager and then they come back with a price. I heard this at every dealership and on every car we inquired about: "we put a lot of money into it". The salesman and this place seemed to be nice at first but then when I started to ask questions, he started to ignore me and focused on my sister. He started showing her the stereo and referring to the car as "your new car". I'd told my sister to stay right next to me and just tell him to talk to me. He didn't like that very much and got an attitude with us. He then started to lie -- he said he was from CA and he's been to the Bay Area but didn't know where he'd been or what it looked like or what he did. I guess there is something wrong in AZ with dealerships, that's why everyone that tried to help us was "new here". read more

I am not a fan of this place. My friend and I went car shopping because he needed a car. All of their cars were not only over priced, they tried selling him a Beamer that had 75k miles on it which is not what he was looking for at all. Funny thing is the Beamer was cheaper than the Kia Soul they had which was a year old and more expensive than a brand new one straight from Mark Kia (Which is where he happened to buy his new car. LOVE that place more on that later). The sales people here are pushy and desperate. I would not buy a car from these guys. Stay away. read more

I came into Nissan because my stereo volume was not working. When I pulled up, I was greeted by a gentlemen name Tyler and told him what was going on. He got me in right away without any appointment needed. However, as I was sitting in the service area waiting for my car, one of the young gentlemen who works for Nissan was on his personal phone walking around the waiting area. He was talking about personal information that should have waited when he was done with his shift or during his break time. read more

I had an appointment with Shawn, however when I arrived he was not ready and I waited 20min in the lobby for them to get another Sales Associate for me named Jacob. Jacob showed me a few cars and very knowledgeable and friendly. When it came time to talk financials I was passed off to Shawn, who I already had a bad taste about for blowing off our appointment. Then Shawn proceeds to show me a price that was extremely different than what was on the Midway Nissan Website. He then told me, prices online are fake and are just to get customers in the door. At that point I just walked out. Terrible experience read more

This review is for their "service" department. "Scam artists that bill for work that was not requested and not actually performed" department is more like it. Basically, brought the car in for a check engine light that stemmed from a previous repair they had performed (head gasket on a car with 55K miles). On this follow up visit, they claimed they performed some unauthorized, but very involved repairs to a vehicle that luckily had a third party maintenance agreement. They were happy to list them on the invoice in order to extort the warranty deductible from us, but anyone with a quarter of a brain that knows anything about cars could clearly see they didn't do several of the jobs on the repair order. I've never known a shop to perform a repair (rear main seal replacement) that involves dropping the axles and transmission in less than 5 hours, and somehow refill the transmission with the used automatic transmission fluid they drained from it. They're really good at putting hose clamps back in the EXACT same position as they were originally and reusing zip-ties that must be cut to move the wire harness out of the way. Also curious that they left my yellow Purolator oil filter on the block when they "changed the oil." The biggest loser here is the warranty company, since Midway Nissan racked up the bill with a variety of unnecessary parts (BOTH front lower control arms on a car with 55K miles!?!) and gratuitous labor (well over $2500 in labor on a car worth $6500) because they felt they could get away with it. Absolute scammers. Stay away from the sleaze balls on this service drive. They're all greasy snakes that will slither into your wallet. Adversarial when you call them out, and do an amazing disappearing act when you see their handy work on the invoice at the cashier. Cowardly crooks. Thankfully, we've moved on from our Nissan (the Chrysler of Japan, at best, total junk), so we won't have to deal with the poor reliability and unethical service from a dealership like this. read more

Terrible customer service!!!! I tried to apply yesterday for a used 2009 Chevy Suburban at Midway Nissan and it took me many calls, several emails, and what is worst they needed to run my credit twice because the salesman, Michael Woody, that started the sales process abandoned me without any notice. I had to call twenty hours later and Orlando told me that Michael was "off" so he had to take my information again but one more time Orlando never call me back. At the end, I call again two hours later and Alexis told me that I might need a co-signer that he will check my credit again and will see what he can do for me. He tranfered my call to his assistant Eloisa that nicely took again my credit information and told me to wait ten minutes for an answer. Still waiting for a call back. Finally, around 7:30 PM, same day, someone unaware this all journey, call me from Midway saying that he was waiting for me the all day to go and sign up for my Tahoe, that I was already approved, as soonest I told that guy my adventure and that I was buying actually a Suburban not a Tahoe, he hang up on me...very rude!!! For your information, I just financed a Chevy Truck at Watson Chevrolet in Tucson Arizona a couple of months ago and took us probably two hours to leave that dealership with our new truck without any problem and very happy with their service. PLEASE Midway Nissan Sales Staff do not waste people's time and try to be more honest with your deals and communications. Hopefully, someone in top management see this feedback. Customer service like this can take down any business in a short period of time. I really liked the vehicle and the price but huge mistake calling this dealer. read more

If I could give them 0 stars, I would. A few years back, I bought a used 350z from them. I was new to the car buying experience and they apparently smelled the blood in the water. They used high pressure sales techniques, switched out salesmen to keep me off my guard, and in the end bait and switched me TWICE with loan offers. They originally offered me I think 5% and guaranteed I'd be approved. After signing three different sets of papers (my bad for not walking away after two) they had me at 11% interest (when I had decent credit) and way later I looked through the paperwork and realized I had financed $29k for a $16k car. This is partly my fault for not enlisting the help of an experienced car buyer or going through the terms with a fine-toothed comb, but then again I never expected this kind of treatment. Do yourself a favor, before you even go to a dealership, find out if it's part of the Van Tuyl Group. If it is: TURN AND RUN AS FAST AS YOU CAN!!! I did a lot of research after my horrible experience and these types of situations are the status quo for Van Tuyl group dealerships. High pressure sales tactics, bait and switch loans, and sneaky fees to bump up the amount financed and their per-sale profits. read more

Totally dissatisfied with their sales people,to start they will sell you extended warranties with out telling you,you will notice until you see the final price of your vehicle and booom over $2k of unknown fees,asked the guy and says if that's the extended warranty ,ok I don't want that to be clear he's name it's Brandon can't recall he's last name ,they also sell you this pos "desert protection plan"also over $1500 dlls ,and this guy Brandon gets mad because we declined the extended warranty,they will also ignore your emails once they sell you the car ,I tell the sale man Carlos Velarde that my car need all the stuff "covered under the desert protection plan"how I'm paying for that if the car doesn't even have on what's protected under the plan WTF! He has ignored my emails. Honestly regret this buy,should have go to Honda ,they strive to provide exceptional service to their customers I have a Honda vehicle and always been given top notch service. Nissan especially Midway Nissan at bell rd and I-17 read more

Bad customer service ever. Took my 2016 Nissan Altima to get the back driver side window and to come back home to the same clicking noise. Called Robert Viegas who was the technician who took my car and left a vm and has not gotten a call back. Think twice in getting a vehicle here. Once again I was called last week to set up an appointment for a tire rotation. I called this morning to check what time my appointment was they told me I didn't have one. So who's call to set up appointments also I told Mike about a recall letter and he said I DON'T KNOW and the discard that letter. So I'm wondering did our information got hacked!!!!!!! I will post a pic of the Recall Letter.... So that been said they could see my car or set me up for a later time to have my car check. So think twice buying a car here!!!!! read more

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So I shopped around the valley for the best price Nissan and trade in value for my vehicle ABC, Pinnacle and Midway having them all beat each other's offer. MIDWAY AND PINNACLE will lie to avoid matching the price guarantee saying the customer misinformed us about model. Then the three email each other stating the customers break down is a lie even though the VIN # and the car was bought from you. I've never seen a more dishonorable company that will waste your time and not live up to their words even with written proof. Not to mention all talk crap about each during my visit even though their sister stores? Damn, I just wanted the best deal given to me. Abc Nissan manager William Fakhoury acknowledged everything. He is the most honest fyi Fake resolutions are no resolutions at all. Just get me into the vehicle for the price u promissed. read more

5/17/2013 --------------------------------- First, for the BAD ----------------------------------- (Of which my 5-star rating is NOT about. This BAD part gets zero stars for my originally-assigned adviser for this day.) In my most recent visit for an oil change, I was automatically assigned a service adviser. First, I arrived about 14 minutes early which I didn't think would be a problem. A different person had come up to me to ask what I was there for and I said I had an appointment with the adviser. I saw the man go to my assigned adviser (not named here but he likely knows who he is if he reads this), a man, and the man then disappeared into his office or somewhere for a good 5-8 minutes. He didn't come tell me that he would be with me in a minute. Where seconds count on response time in customer service, this time is a long time. Also, it would have been understandable if there were a lot of vehicles lined up to tend to before I arrived, but there were none ahead of me at all. When my assigned adviser arrived I said "That sure took a long time." His immediate, defensive response was "I had 4 cars ahead of you and your appointment isn't until __:__am." I was so dissatisfied with his responses that, as he was examining the VIN for the form, I stated "Actually, is there a different adviser I can work with, I am not satisfied with the interaction with you?" He immediately went to the closest adviser's booth to have me reassigned. ((((Side Note: I hope that my originally-assigned agent modifies his behavior, holds his tongue in getting defensive, and just listens and thinks before speaking to customers. He needs to be reminded that without customers, he doesn't get paid. Not to mention, if he cannot have positive behaviors with customers no matter what he really feels, maybe customer service is not his forte.)))) ---------------------------- NOW FOR THE BEST PART -------------------------------------- My newly-assigned adviser, probably one of the top 2 I've ever had since purchasing my first Nissan 13 years ago, was Leslie Moses. I immediately started inquiring about other services I might get that day (my original appt was for just an oil change) because her welcoming nature and disposition made me want to actually get more work done on this visit and, if there were commissions, that she get my work for it. Luck was on my side today, because Leslie was so gracious, understanding of my negative experience right off the bat with the previous adviser. She was very knowledgeable about my vehicle, the service options and pricing, and had no problem with me changing my oil change appt to a pretty big (for me) service package. She went through the options and details of the regular package and a premium package, answered every questions I had in detail. I was impressed with her willingness to talk to me about my concerns and what I was interested in knowing about the package details. I decided to go with a Premium Service package costing over $700 (which was a lot compared to the $30 oil change I had originally come in for), and that had a LOT to do with Leslie and her GREAT CUSTOMER SERVICE. I even asked that a couple of things not be done because I had just had them done recently. And, she was very good at writing this into my order and confirming with me that it was documented for the technicians. She informed me that the detailed report that is like a little book is optional (no adviser had told me previously why I didn't always get that very useful booklet), and that I could ask for that on every visit instead of just the work order, generic receipts. In the 13 years with Midway Nissan, her level of customer service was EXCEPTIONAL. Only one other adviser in those years has been as good as Leslie, and that was Matt Varady, who I was sad to see go when he did. I told Leslie that I hoped she would be at Midway Nissan for a long time because I promised that I would ask for her, even if it meant a delay in getting an appt with her. Some things are worth it, and her level of care, time, and understanding of customers is TOPS! I HIGHLY recommend Leslie Moses to anyone considering service at Midway Nissan. So lucky I was today. Part way through discussing the service package and such, she mentioned that she was the Customer Service person for Midway Nissan Service. I can DEFINITELY see why. Her awareness of customer needs and customer satisfaction go well beyond any post service surveys. She would get all 10/10 ratings if I had a survey for her. Like I said, I hope she is there the next time I visit for service. Top customer service for sure. In a way, maybe I should thank the less than satisfactory original adviser for his rudeness and lack of understanding of customer needs since he was responsible for directing me to one of the best advisers ever at Midway Nissan Service. ----------------------------------------------------------------- read more

Worst customer service experience ever. My in-laws had to take a 60 mile drive to the dealership twice due to the sales rep not having the right information and the vehicle being worked on instead of ready to present and sale. Gave them the run around about not being able to find the keys to the vehicle they wanted to purchase and and end of a long day of waiting the sales rep told them they should go to another dealership. He made no effort to try and work out a deal with them. read more

There is one particular salesman purposely kept my car keys and car title from my car and wanted me to sign a paper to keep me therr for 2 1/2 hours. The stupid, manipulated snake didn't realize I came in two hours already. These are the typical classical nightmare dales tactic he is taught. Nevertheless they hire these young inexperienced kids to stand outside in the heat looking at each other. This sales person emphasized his dealership is number one. Uhm---- idiot. Typical. Don't give them your keys. I think I was too honest. read more