very impressive work, even got service before expected, and even came out on the holiday week!…read moreWould use again and tell anyone who is looking for windows!

TLDR: Glass was fixed as agreed upon but customer service could have been better…read more I hired Bud Barton to replace a window in my house in conjunction with the sale of my home. I told them the timeline I needed the job to be completed and they agreed and executed the job. However, they were later for the initial survey. What was also frustrating was that I got no call or heads-up about what was happening. I had to reach out to find out why there was a delay and when I could expect someone to be at my home. Then, on the day of the repair, the tech no-showed on me. I had been waiting around just for this repair and had other places I had to be, so I couldn't continue to wait past the service window that had been agreed upon. I again had to reach out to the shop to see what was going on as I received no phone call with a status update. I understand jobs run long sometimes, but I don't understand why I was never given a simple courtesy call. As this was late afternoon on a Friday, I asked for a manager to call on Monday to discuss a discount due to the delay. Again, no one called me.. so I reached out Monday afternoon after the window had been replaced Monday morning (tech was on time on Monday as I had the first appointment slot). I asked the manager for a discount to be applied since the tech had been late twice. He said they couldn't do this since this was "a rush job," and they had to squeeze us into the schedule as it was. At no point was I ever told before that this was a "rush job" or that I was using some kind of expedited service, so to claim no discount could be applied since they were really doing me a favor was pretty annoying. However, the shop did apply a Military discount, which was much appreciated. I had a short timeline to get this work done and didn't have the time or energy to fight this more, so I left it at that. The window was fixed quickly, and the work looked great. Here's what would have made things right: a phone call when the tech was running late, an honest review of the schedule and what the timeline for the job was, the manager to call back when requested, and a discount applied for their mistake with scheduling (even if they just called the military discount a courtesy discount I would have been happier).

Excellent experience from start to finish…read more Derek and Aaron fabricated and installed a 96" × 39" × ¼" tempered glass top to protect and showcase my collection of German beer coasters that I brought home from my Army service in Germany more than fifty years ago. Before installation, they carefully cleaned and polished both sides of the glass, handled it with exceptional care, and achieved a perfect fit. What was once simply a bar top has now become a protected display of memories from a very special chapter of my life. The glass is so clear it almost disappears, allowing the collection to be enjoyed while preserving it for years to come. From the prompt response and excellent communication to the precision of the installation, every aspect of the experience exceeded my expectations. Derek and Aaron clearly take pride in their craftsmanship, and it shows. I highly recommend them to anyone looking for custom glass work. Outstanding service, exceptional workmanship, and beautiful result Highly recommended!

Worst customer service. Website indicated they opened at 8 am. showed up to closed sign, waited…read morethen tried the door and they were open! When I commented the closed sign was showing the employee seemed unconcerned. Brought in my piece of glass I needed replicated and was told I would need to provide dimensions. Apparently they do not own tape measures. There are many good companies like Bud Barton's in Marysville which is where I have shopped before and am going now. Please do not waste your time with this company.

In short Absolutely great guy doing amazing work at very…read morefair prices. In long There might be more than one person on staff, especially when it gets busy, but I dealt directly with Austin. He's a super-nice kid who reminded me a lot of some of my favorite people who make their livings in the trades. Our house is 35 years old this year, and our French doors are likely original. One side has always opened fine, but as of last week, we couldn't open the other side, which is something we need at the moment. A Boeing engineer and a professional handyman were having wine on the back deck with me, and between the 3 of us, after 10 minutes of fiddling, we gave up. Enter True W&D. Austin texted me within 24 hours of filling out the contact-us form on their website, and he was at the house within an hour when I asked if he had an appointment open. He messed with the door for a few minutes, diagnosed the problem, and fixed it in maybe 15 minutes. Added longer screws once he was done, so now the door is more securely mounted, too. Another company wanted $490 just to set foot on the property, fix or no fix. Austin did it for $200 flat, right on the button with his quote--as he put it, "$200 if I can fix it, $0 if I can't." That made this a very easy choice, and he more than lived up to the basic faith I put into hiring him. We have a few windows around here that need updating, and when we get to that part of the to-do list, he'll be my first call for sure.

We just used Austin for a window replacement and window casing/trim replacement. He was very…read moreresponsive via text which was awesome, and kept me updated as the glass was being ordered. He was on time and very professional. Our yard was left spotless after they left and the best part was at the end we only paid about half his original quote for all the work! We will definitely use him for future jobs!

Rave reviews all around! Ordering the windows and communicating with Derek was easy and painless…read more The installation was very smooth, too. I work at home and was able to continue working...a little noise that was to be expected, but definitely manageable. I LOVE these new windows and wish I'd done it years ago. My house has been warmer, and the outside noise has been greatly reduced. And the windows look great, Derek George and his dad did all the work, and I recommend them to anyone and everyone. Nicest surprise? They left my house (and garage) cleaner than it was when they got there. They are the best.

Derek and his dad/family installed windows at my 1,500 SQ FT rambler in 2017. To this day, these…read moreare the best guys I've hired to do any work at my house. It's almost three years later and the windows are as amazing as they were day one. You can trust these guys to do honest work!

Great crew. We had a complex job where we were replacing one side of the house with hardy and using…read morethe existing material to patch siding in other locations. They did a great job working with the old siding, communicated well, showed up on time, and provided a fair quote. I highly recommend them!

super siding and windows is amazing. Dennis and Blake are super knowledgeable, friendly and do…read morequality work!! What is so impressive is how they get back to you when you call or have question. The end product looks so good. We have gotten so many positive feedback from neighbors and anyone waking by.

My experience with R&L Windows really couldn't have been any better…read more My general contractor had given me a quote for windows and sliding doors which seemed decent, but a little high. I reached out to a few different window providers, and R&L Windows was one of them. R&L reached out to me in record speed. They provided a quote which BEAT the GC's quote, and even followed up with me directly on my phone via text messages (which I really loved). They were incredibly communicative (in the best, most respectful ways - not overbearing), and listened carefully to exactly what I needed to ensure nothing was missed. I can't recommend R&L higher. Fantastic people, fantastic products, fantastic service, and world-class communications. My wife and I didn't replace all our windows, but if we need to upgrade or change any in the future, R&L will be our first pick. STRONGLY RECOMMEND!

Good quality windows and installation, reasonably priced too. Tarsha was very responsive and…read morehelpful and came up with a design that works the best for us. However, the workers didn't clean up well. We kept finding random nails in our garden bed and on the drive way under the windows several months after the installation.

They came out very quickly and diagnosed the problem. He was honest and didn't charge for…read moreestimate. Actually NO CHARGE at all cuz it's a roof problem. So he gave a good recommendation and left. Honest company! Very pleased! Would recommend and use again

Unbelievably great service. We needed two windows replaced pronto. From selection to quote to…read moreinstallation, things were done professionally with no hiccups. Best part, We saved over $1,000 of our estimated cost of two windows.

Kirill worked closely with us to price the replacement of 28 builder-grade windows and three…read moreexterior doors with Pella Fiberglass Windows and Doors well below what larger competitors were able to offer, in about the same time as the best others were able to offer. Ivan and his team arrived on time and completed the install, replacing the exterior window and the interior door trim to match what was installed (but with better quality). Ivan was even able to address our misaligned original window trim. Now our drafty house feels sealed and quiet, with a noticable decrease in the time the heater is running. Kirill was responsive to any questions and worked with us to resolve a misunderstanding of weekend scheduled work. Ivan, Roman, and Teras were all attentive to our interior and made a point to clean up afterwards.

I had a great experience working with Kirill from Cascade View Construction. He gave me a detailed…read moreand competitive bid for my window project and really took the time to explain the different quality levels. He helped me understand how to improve both sound dampening and energy efficiency, which was incredibly helpful. Kirill is very knowledgeable and detail-oriented. He answered all my questions clearly and made the whole process smooth. I ended up purchasing all of my windows through him and was very happy with the level of professionalism and support I received. I will also add that He did a good job of keeping up ongoing communication regarding the delivery date of my windows and helpful with working with having to deliver them to an alternate location since I wasn't able to deliver them directly to my house when they arrived. Very helpful. I highly recommend Kirill and his team for your next project!