I moved to the state about a year ago and, after a couple of months, needed a window regulator…read morereplacement. After some research, I chose Clark's and they didn't disappoint. It was actually a great test case since I had a good sense of the expected cost, yet it was a sufficient enough job to allow room for dishonesty should that have been the case. Their quote was fair, within expectations, and the work was done very well. Since then, I've returned for routine maintenance and plan to keep coming back as long as I'm in the area.

Shannon at the front desk is great. She is very knowledgeable. After the complimentary 2nd opinion…read morewas completed she helped me formulate a repair/maintenance plan based on priority. Then Clark's provided me with a loaner. Yay Shannon & Clark's.

I had a fantastic experience getting my oil changed yesterday..... Arik, Cassey and one more guy…read morewho worked on my car were above and beyond helpful and friendly. Arik explained everything to me in ways I could understand. I was able to use a coupon $20 off. It was fast and convenient and I didn't have to wait at all. Best oil change experience I've ever had. Highly recommend!

Just this week they drained the transmission fluid instead of the oil from my Crosstrek. They even…read morehad the tech clock out and go home after I went down the road stalling and jerking. Repair? Oh they are refusing to have it looked at by an OEM certified shop/dealer. Rental for my family - no, still stuck without transportation. Also, no refund for the original oil change! Seeking legal consult.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Great service in the work was done very good. The value was good in the communication to me was…read moreexcellent. Chris is a great guy.

We have two cars that rely on Garage 31 over the past 8 years. Our cars have been repaired without…read moreany issues. Garage 31 is a relationship based business that values its customers!

I have brought all of my cars to Garage 31 over the past six years since they opened. I am writing…read morethis in May 2023. I have never had an issue with any work they have done on any of my vehicles. They have even driven me home when I dropped a car off to be worked on. They have have always been knowledgeable, efficient, and reasonably priced. This is the only repair shop that I use in North Aurora (or the entire Naperville/Aurora area). They won the 2023 Small Business Excellence Award from the AURORA REGIONAL CHAMBER OF COMMERCE.

Great And Fast Service, Joshua Definitely Needs a Raise! I hope the owner sees his outstanding…read morework! Will always return For my oil changes and anything else Jiffy Lube Services! Not to mention the value is great as well!

I always come to jiffy lube on lake street. Workers here are quick and knowledgeable. They would…read moreask questions of anything wrong or wanting to do with the vehicle today. Offer many options about the vehicle.

GREAT place! Have been back multiple times - these guys are always my go-to. I got my oil changed…read moreand my coolant replaced in this visit. The manager-on-duty (he was wearing a True Religion sweatshirt, I didn't catch his name unfortunately) was super nice and showed me everything that they were working on, which was helpful. The two technicians that assisted me were fast, efficient, and friendly. They also gave me money off and honored my coupon! They've got my business.

Went to the Aurora Il location for an oil change. My engine blew out shortly after due to not…read morereplacing the oil plug. I went to Take 5 to let them know and they told me they did and it is on camera in the pit. THERE IS NO CAMERA IN THE PIT! This is a newer truck and it is going to cost $6 to $10 thousand to fix it. I have to pay for a rental until this is fixed as well which is not cheap. They lied to cover their butt, but an employee admitted the fact there is no camera in the pit. They need to take responsibility!!!!!!!

Tyler was probably one of the best greeters for any customer service that I have ever had-so…read morefriendly and welcoming to the facility. Myles was super friendly and professional. I'm sure the whole gang is great and I appreciate the quick service!

BE EXTREMELY AWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more https://abc7chicago.com/post/bad-oil-changes-vehicles-left-unusable-damage-service-jiffy-lube-locations-aurora-berwyn-drivers-say/18152246/ We brought a our vehicle in for a standard oil change. During the oil change the engine suffered catastrophic failure and the vehicle was rendered unusable. Manager, Andre, was unhelpful and rude from the start and made no effort to resolve the situation. After escalating to corporate, Jonathan took over the case and is now also ignoring our calls.

Christian Brothers automotive charges a $99 diagnostic fee to figure out what's wrong with your…read morecar, however, they also identify everything else that's wrong with the car, in order to try to get you to fix it at their service station. Although, I think the people are nice, they have a slight issue, knowing that if you go a mile west of them, in Central Aurora you're going to receive prices 1/3 the cost of this location. I think they would be better off, offering more reasonable prices, relative to the competition.

The sale person tried to overcharge me for an oil change. He quoted me one price of $69 ; when the…read morejob was completed, he wanted to charge me $91. No, absolutely not. He gave me the price that was quoted. I will never go there again.

Went for a transmission oil change for my Honda Odyssey 2018 EXL, and the service was good and…read morecharges were low.

The receptionist was very friendly and informative. The mechanics were very efficient and did the…read morework quickly and carefully. The prices were extremely fair and they did not try to upsell me and they did remind me of something so necessary, but overlooked as that I needed a new wiper blades. After mentioning that they I was offered the opportunity to replace the immediately and the work was done in less than 10 minutes.

I filed a complaint with the BBB today for the following:…read more Complaint Summary: Service Center: Aurora Oil and Lube Service Date: November 23, 2024 Service Provided: Standard oil change Charge: $82.51 Issue: Shortly after the service, my car began leaking oil. Upon inspection by James Chrysler dealership service center, it was determined that the oil adaptor had been overtightened, causing it to crack and leak oil. The repair cost is estimated at $1,604.95 plus tax. Attempts to Resolve: I contacted Aurora Oil and Lube to inform them of the issue. Initially, they agreed to inspect the car but later denied responsibility, attributing the problem to wear and tear. Multiple requests for them to inspect the damage at the service center were denied. They suggested taking the car to a different service center in Lisle, IL, which is not feasible as the car is undrivable due to the oil leak. I contacted their corporate office and requested a callback, but my calls have not been returned. Warranty Violation: According to their website, the service center warrants that services and products will be free from defects in materials and workmanship for one month or 1,000 miles, whichever comes first. My car is within this warranty period. Resolution Requested: Reimbursement of the repair cost ($1,604.95 plus tax). Reversal of the oil change charge ($82.51) to my credit card.

Only have amazing service from this location and staff love everything about this location been…read morecoming here for 20+ years.