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    Millos Pizzeria

    3.5 (10 reviews)
    Closed 11:00 am - 9:00 pm

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    the call screen of the iphone

    Normally I am not one to call out service people becuase, I have spent over a decade in the service industry, 13 years as management. But I am BEYOND LIVID, for $22.26. When mom and I found this place in EC we were really excited to have a pizza place near us. We ordered it and LOVED it. So we started ordering regularly 3 times a month. Tried pizza, ribs, chicken. All good food. Since we had the storm on February 12 I decided to get delivery, for the first time. After an hour I called to see where my food was. Told me it would be there in 10-15 minutes. Never came. Called back and kept speaking to the lady who answered the phone. She said she would call the manager bc I no longer wanted the food. I ordered from else where. She called the manager again, and told me it would take a couple days for the return. Having managed restaurants for over 10 years, I knew pending would just drop off. It didn't. So I waited for refund. NOTHING. I posted a review on their Facebook page that got. Got a response. Which I understood. I responded yesterday asking when I should expect my refund. No response. So I called early on my way to the grocery store.......... Spoke with the owner, which didn't really go well. 1-He said he has no record of the order. 2- said we haven't ordered for a while I said I am glad to come in and show my bank account. Get to the restaurant. I introduced myself and explained why I am there. He said I know. I showed him my bank account and the amount taken out. His response "how to I know you ordered". "I am showing you". Then it changed I never called back. As I said I wouldn't do this bc I have been in the industry. But I just can't let someone blatantly lie and take my money. I am providing pictures. 1-the times of the phone calls, canceled was no one picked up. 5:29 called the order. The last one at 6:39 when she kept transferring back and forth from the manger......that the owner is stating I never made. So then it became........why did you wait so long to come in. Maybe the day after. I didn't come in because I was told (and know) that pending takes a couple days. Then I waited to see if a refund was coming. In the end: I NEVER GOT A REFUND. There goes having place to TRUST in EC. I posted this is an EC group and the picture with the yellow circled comment, Juan, THATS THE OWNER. Is that a "good" business owner???!?

    Pepperoni pizza
    Elena S.

    It was good, well cooked, not soggy, has a crunch and the flavors were good. No complaints. Delivery was right on time.

    I ordered 3 fillets dinner and this is what I got!

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    1 year ago

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    1 year ago

    Great Customer Service. The gentleman at the front desk is always very polite. They deliver very fast.

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    6 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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