Max was phenomenal, helping us diagnose a dishwasher's failed water inlet valve. When putting the…read moredishwashing back into place, he also fixed a substantial gap between the top of the dishwasher door and our countertop - fixing a prior botched job. He sent us the most detailed, professional notes on the follow-up repair, and will promptly return the next day with the part and fix. Thank you, Max!

They did wrong diagnosis but returned the diagnosis fee when I told them…read more Fast to schedule but I do not recommend.

Our dryer wouldn't start last night, and I found SimpleFix via all the great Yelp reviews…read more Submitted a request online and within minutes received a reply and said they would come out today between 12-2. At 12:10 Mahmoud arrived at my door. Very presentable and professional. Basically spent over an hour with our dryer examining everything, taking it apart, and determined that the drive motor was at fault (8 yr old unit). It's too bad these "modern" units don't last decades like the ones we grew up with, but that's a different issue. Mahmoud informed us of the estimate to fix, and basically it's about as much as a new unit. So I went onto Costco.com and bought a new dryer. Mahmoud charged the $65 inspection fee, and I believe it was worth every bit, especially since he spent probably 90 minutes of his time here. It's good to know that these professionals exist and if we ever have issues with our other appliances, I'll know who to call first. Thanks!

I had a great experience with SimpleFix Appliance Repair. Mahmud came out the same day I called to…read morefix my dryer, and he was fast, responsive, and very professional. He quickly diagnosed the issue and had everything handled in less than 45 minutes. He also took the time to explain that the dryer duct needed cleaning and recommended that we have it cleaned before using the dryer again, which I really appreciated. Mahmud was knowledgeable, polite, and efficient. I would definitely recommend SimpleFix Appliance Repair.

Eli at SmartFix responded to my request very quickly. He was very knowledgeable and was able to…read moreidentify the issue quickly and accurately. I really appreciated his prompt response and expertise. Great service and highly recommended!

Great service from Ely yet again! Tenant's dishwasher had stopped working. Ely was prompt to…read morerespond to my inquiry. Scheduled a visit on the same day, quickly diagnosed the issue and clearly explained to me what it was. Since the dishwasher was old, we decided to replace it instead of spending on it. However, Ely's responsiveness, clear communication and his organized approach were very good. We'd utilize his services again for our appliance repair needs. Ely has done work for us in the past too and I've found him reliable. Thanks, Ely!

Made an appointment between 12p-2p. We've been waiting for him since noon. He said "10 min out"…read moreat close to 2pm. At 2:40p, i tried reaching out, but NO answer. I told him I wanted to hear his side of the story before I write a review, but he apparently "blocked" me. I can't seem to post. I got my screenshot below as evidence. Passive aggressive (also in pricing), late, not transparent. Glad I dodged this bullet.

CJ responded quickly and arrived within a few hours on a weekend, which I appreciated. He was…read morepolite and completed the repair, and my LG dryer is working again. However, the pricing was extremely disappointing. The issue turned out to be worn drum rollers -- a relatively inexpensive part (around $30) and the repair took roughly 30-40 minutes. Despite that, the total charge was very high and far out of proportion to the parts and labor involved. For only a few hundred dollars more, I could have replaced the entire dryer. I felt taken advantage of due to my lack of technical knowledge about appliance repairs. Because of this, I would not use his service again and recommend others ask for a detailed quote and parts breakdown beforehand, better yet, find someone more reasonable.

I request a quote on a Kitchen Aid Convection microwave that had stopped cooking. After the…read morediagnostic test, the microwave needed a control panel replaced. I considered my options to either repair or replace. Since it was a 12 year old microwave, I opted to replace it for a new one. He was was very thorough and I appreciate his patience.

He found a time that worked with my schedule, was able to fix the drain pump on my washing machine…read morein a timely manner. I appreciated that he had the part with him already. Thank you ! Now I can wash my clothes !

The Problem: Our 9-year-old dishwasher GE Café dishwasher…read moresuddenly stopped working--the lights were on, but it wouldn't run. The Repair: Alex came quickly and diagnosed the problem as a malfunctioning circuit board. He gave an upfront quote of $355 for parts and labor, ordered the replacement part, and returned a few days later to install it. He replaced the circuit board, tested the dishwasher functions, and had everything working again in under an hour. The final bill was exactly the quoted $355--no surprises. Our 9-year-old dishwasher has a new lease on life! Overall: The whole process, from the initial response to the completed repair, was easy and professional. Alex was courteous, knowledgeable, thorough, and efficient, and he kept the work area extremely clean. We'll definitely save Alex's contact info for future appliance repairs. Very happy with the service and highly recommended!

Nik is very efficient well mannered, and polite, in due respect , he wear a shoe cover before…read morecoming inside our house. Nik explained thoroughly the problem and provided advise on how the refrigerator functions, I am very pleased with his service. Quality of work is outstanding. Parts and repair was reasonable. Very seldom to find an honest person like him. Thank you very much.

TL;DR - This is a great review for Joy Appliance Repair and a terrible review for Thermador's…read morecustomer service. Joy Appliance Repair fixed the faulty fan of our built-in Thermador refrigerator (the defroster stopped working and the fan broke). Joyo, the owner, was very responsive in providing us with an estimate, ordering the right parts, and completing the repair. This was not a cheap fix (I guess that's part of the price you pay for a built-in Thermador refrigerator), and time will tell if our refrigerator keeps running smoothly, but we're grateful for Joyo's service and experience. Joyo is knowledgeable about Thermador's products, design, and manufacturing. If you have a Thermador, don't bother calling their service line - just call Joy Appliance Repair and get your fridge fixed. When our Thermador refrigerator started making rumbling noises, we knew something wasn't right. We suspected the fan was failing because the bottom drawer compartment was no longer feeling cold to the touch. After calling Thermador's service line and being told nonchalantly, "it's probably the fan freezing over" and "no way will your fridge die on you", we scheduled a service appointment with a Thermador technician (the earliest appointment was a week out). Lo and behold, 48 hours after that service call, our fridge stopped making noises - because it had stopped working altogether. Another call into the Thermador service line was met with total apathy, so we threw out all the food in the fridge and hung our hopes on our scheduled Thermador technician visit. Fast forward to the day of our appointment, and the technician cancels at the last minute, one hour into our arrival window. Customer service does not care - they simply reschedule us, this time two weeks out. At this point, we've purchased an emergency mini fridge, and we're scrolling through Yelp reviews in search of a refrigeration repair person who's familiar with Thermador and won't flake out on us. In comes Joy Appliance Repair to the rescue - Joyo examined our fridge, explained to us exactly what happened with the fan (apparently it's a known issue with this Thermador model), and laid out a plan for obtaining the parts and completing the repair. It took a few days for him to get the right parts and about 2 hours for the repair itself. His pricing was upfront and transparent, and we appreciated his clear and prompt communication. We won't hesitate to call on Joyo again if we experience issues with our Thermador appliances (fingers crossed we don't)!

We have a Thermador French door built-in refrigerator, and the freezer part stopped working. We…read morehave had Thermador technician come out for a different repair in the past, but this time, Thermador's appointments were several weeks out, so we started looking on Yelp for someone to come sooner. Joyo of Joy Appliance repair was super responsive and offered to come the next day. When that didn't work for us and I offered two days out, he said he could come same-day instead! He charges a diagnosis fee for the visit, which you can apply toward the repair if you go with him for the repair. They diagnosed what they suspected to be the issue and said they'd order the part and come back. They honestly warned us that if this doesn't fix the issue it might be a more expensive repair, but they hoped this less expensive repair would do the trick. They offered an additional cleaning service as well for an additional fee, but we declined. He sent us a formal quote and time estimate for the part to arrive. We agreed to the work and about a week later our fridge in working condition again! Overall, Joy Appliance was super responsive, quick, communicative, and effectively fixed our fridge! Thanks for your service; it's a relief to have a working freezer again.

They fixed my dryer as soon as they were able to get the parts. I was informed by mail and text of…read morethe status of the whole process.

This is my second time using Dryer Emergency due to a mistake on my part (I did something to break…read morethe belt - yikes!) The team quickly and easily fixed the belt on my Kirkland Dryer and were in and out in under an hour and charged a totally reasonable price. What's not to love? On a side note, also appreciated that you have the ability to easily book online at your preferred time slot and date. Highly recommend this friendly and honest company!

I had a really strong experience working with North Breeze on a full HVAC replacement and zoning…read moresetup, and what stood out most was how different their approach was from other companies we spoke with. Several competitors leaned heavily on sales-driven recommendations and were quick to dismiss questions or concerns. North Breeze was the opposite. They approached the project from an engineering perspective -- thinking through system design, airflow, zoning behavior, and real-world use instead of just quoting equipment. That made a huge difference in both the decisions we made and the final result. Their communication throughout the process was excellent. They were responsive, clear, and willing to engage thoughtfully with detailed questions, even when we were trying to understand more nuanced behavior of the system. I never felt brushed off or pressured into a quick decision. After installation, we had a specific question about how one of the zones was behaving. Rather than dismissing it, they came out, spent several hours diagnosing the system, and made adjustments to ensure it was working as intended. That level of follow-through and willingness to dig into the details really stood out. Four months later, the system is now working well, and we feel confident in both the install and the support behind it. If you're looking for a team that treats HVAC as a system to be designed and tuned -- not just sold -- North Breeze is a great choice.

They are professional, prompt, responsive and I highly recommend them. Kevin was our tech and he…read morewas very thorough.

5 stars for the customer service, responsiveness, and communication…read more I needed my Viking range serviced as my oven would reach temperature and then fluctuate below/above by 50 degrees. Not a good thing when you're baking and end up with dry cupcakes and flat cookies. I called up Airport Appliance where I purchased my range but no longer in business and given the Viking Range (1888-845-4641) support. Based on location I was referred to De Anza Appliance in San Jose. Chris was very friendly, responsive and mentioned at the onset the visit would be $200. Ouch! Whaddya gonna do when you need it fixed and only trust and Authorized Viking Repair place. Ofa was sent for the service call and arrived within the timeframe promised. Friendly, thorough and professional. Fortunately, not a big issue and corrected with a visit as wiring was hitting metal and throwing off the temperature. Highly recommend De Anza Appliance as quick to get an appointment and professional service. Oven is working great again. NOTE: https://vikingrange.com/support-and-documentation/customer-support You can find the authorized service center based on zip code

whenever I call them, they do a great job. The person that came out was quick and efficient.read more