TL;DR - This is a great review for Joy Appliance Repair and a terrible review for Thermador's customer service. Joy Appliance Repair fixed the faulty fan of our built-in Thermador refrigerator (the defroster stopped working and the fan broke). Joyo, the owner, was very responsive in providing us with an estimate, ordering the right parts, and completing the repair. This was not a cheap fix (I guess that's part of the price you pay for a built-in Thermador refrigerator), and time will tell if our refrigerator keeps running smoothly, but we're grateful for Joyo's service and experience. Joyo is knowledgeable about Thermador's products, design, and manufacturing. If you have a Thermador, don't bother calling their service line - just call Joy Appliance Repair and get your fridge fixed. When our Thermador refrigerator started making rumbling noises, we knew something wasn't right. We suspected the fan was failing because the bottom drawer compartment was no longer feeling cold to the touch. After calling Thermador's service line and being told nonchalantly, "it's probably the fan freezing over" and "no way will your fridge die on you", we scheduled a service appointment with a Thermador technician (the earliest appointment was a week out). Lo and behold, 48 hours after that service call, our fridge stopped making noises - because it had stopped working altogether. Another call into the Thermador service line was met with total apathy, so we threw out all the food in the fridge and hung our hopes on our scheduled Thermador technician visit. Fast forward to the day of our appointment, and the technician cancels at the last minute, one hour into our arrival window. Customer service does not care - they simply reschedule us, this time two weeks out. At this point, we've purchased an emergency mini fridge, and we're scrolling through Yelp reviews in search of a refrigeration repair person who's familiar with Thermador and won't flake out on us. In comes Joy Appliance Repair to the rescue - Joyo examined our fridge, explained to us exactly what happened with the fan (apparently it's a known issue with this Thermador model), and laid out a plan for obtaining the parts and completing the repair. It took a few days for him to get the right parts and about 2 hours for the repair itself. His pricing was upfront and transparent, and we appreciated his clear and prompt communication. We won't hesitate to call on Joyo again if we experience issues with our Thermador appliances (fingers crossed we don't)! read more

We have a Thermador French door built-in refrigerator, and the freezer part stopped working. We have had Thermador technician come out for a different repair in the past, but this time, Thermador's appointments were several weeks out, so we started looking on Yelp for someone to come sooner. Joyo of Joy Appliance repair was super responsive and offered to come the next day. When that didn't work for us and I offered two days out, he said he could come same-day instead! He charges a diagnosis fee for the visit, which you can apply toward the repair if you go with him for the repair. They diagnosed what they suspected to be the issue and said they'd order the part and come back. They honestly warned us that if this doesn't fix the issue it might be a more expensive repair, but they hoped this less expensive repair would do the trick. They offered an additional cleaning service as well for an additional fee, but we declined. He sent us a formal quote and time estimate for the part to arrive. We agreed to the work and about a week later our fridge in working condition again! Overall, Joy Appliance was super responsive, quick, communicative, and effectively fixed our fridge! Thanks for your service; it's a relief to have a working freezer again. read more

Joy Appliance Repair - Thermador built-in refrigerator - Appliances & Repair Near Me - San Jose, California

Everything people say about Joy in the Yelp reviews is true -- responsive, honest, and worth every dollar. After a less-than-great experience with another appliance company, choosing Joy was a breath of fresh air. When our GE Monogram refrigerator went out in the middle of the night, finding someone qualified to work on it was incredibly challenging. After reading Joy's Yelp reviews, I decided to reach out and I'm so glad I did. Joy responded quickly, clearly explained what the issue might be, and scheduled a visit without delay. He was professional, transparent, and walked us through everything once on-site. There was no unnecessary trip charge, pricing was straightforward, and he even cleaned the condenser coils (a service he normally charges for at no cost and clearly documented as a courtesy). Quality appliance repairs aren't cheap, but Joy is fair, honest, and absolutely worth it. If you're looking for someone you can trust (especially for GE Monogram), I highly recommend Joy Appliances. Thank you Joy! read more

Joyo was extremely helpful in helping me fix the ice maker in my Maytag refrigerator. What I appreciate most is that now I know what to do in case it ever happens again. I called on a Monday, texted him my address and name, and he very quickly set up an appointment to come to my house on Wednesday. He also let me know about the $100 fee which could be used towards replacing the ice maker if that was needed. He was very communicative and is a very nice guy! He arrived within the 3-hour window that he said he would and looked at my icemaker. He instructed me to let the freezer and refrigerator defrost to see if that would fix the problem. And it did! Being someone who is not that handy, but wanting to become more knowledgeable, I appreciated the knowledge and experience that he provided. And it was worth every penny! Thank you Joyo!!! read more

First and foremost--Joyo is very responsive and timely. Second, he communicates well and texts well. Third, he does what he says he is going to do. We called about our 20+ year old GE Monogram side by side refrigerator. Our refrigerator door was falling just a bit below the freezer door and needed to be adjusted. He did a great job--clean and efficient. We also asked him to service the refrigerator and he did. We were and remain most pleased. Thank you. read more

Joy Appliance repair helped me with my subzero refrigerator. It hadn't been serviced in a while. They serviced it well got it up and running quickly and even though part of it wasn't their fault stuck around until we got a water pressure issue resolved. Joyo is fast. read more

Joy Appliance Repair - Appliances & Repair Near Me - San Jose, California

Quick, friendly, knowledgeable and reasonable pricing. Fixed my SubZero wine fridge and found all the required parts to make that happen! Highly recommend them! read more

The icemaker on our Thermador refrigerator wasn't working and I wasn't going to tackle myself....to expensive to risk messing it up. Last time I called Thermidor for a minor issue and they took a very long time to come out. They were also ridiculously priced. I did a Yelp search and found joy appliance repair with reviews for Thermador refrigerator repair. When I called, Joyo was very professional and scheduled an appointment to come and take a look. Joyo and his cousin took a fraction of the time that Thermidor would have, and they were very fast and good at what they do. The labor cost may seem steep, but if you've ever called Thermidor you know it is better than what they charge. read more

Joy Appliance Repair - Fridge repaired - Appliances & Repair Near Me - San Jose, California

These people were incredibly responsive and delivered on every commitment they made. They handled the repair of our Bosch oven like it was their own! I can't recommend them enough. read more

Joy Appliance Repair - Bosch double unit, microwave and oven. - Appliances & Repair Near Me - San Jose, California

"I like working with people who know their trade, care about customer satisfaction, are honest, and are easy and friendly to work with. Joyo is all of those. He worked on my Thermador PRG366GH, which was having oven temperature issues (e.g., sometimes too high, sometimes too low, but not consistently either of the two). I'd previously had multiple repairmen come to try to fix the issue and were unsuccessful. Joyo diagnosed what repairs he thought might fix the problem, explained what and why he thought that would fix the issue, but was very straightforward in saying that might not fix it. I agreed to take the risk and try one more time, and he performed the repairs I agreed to. Unfortunately, the issue was not resolved. I believe the Joyo had the right plan in place and executed it as planned, but I believe the range is ""non fixable"" and will need to be replaced. I appreciated the effort the Joyo put into the job and would be more than willing to hire him again the next time I have any appliance issue." read more

Joy Appliance Repair - Thermador PRG366GH gas range. Circa 2015 - Appliances & Repair Near Me - San Jose, California

Was very dependable and did the job in about 30 mins. Was pleased with this his work and will use him again if I have any other appliance that needs fixing! read more

I called Joyo noting my Samsung refrigerator's ice maker wasn't working. He came and assessed, gave me a very complete bid and once I agreed, scheduled me the moment parts were available. He and his assistant kept my area clean and fixed the fridge quickly. He walked through what he had to replace and I am happy to say - I have ice again! Thanks for the great professionalism and fast turn around. read more

My "not too old" Samsung Bespoke 4-door Flex refrigerator started a small water leak on my hardwood floors....its stopped and then started again....went to Yelp like I aways do if I need a recommendation and came across Joy appliance repair. Joyo aka "Joy" came out on time and knew right away what the issue was, while the leak temporary stopped, he said it would leak again...and it did.. He gave me a quote on what the part and installation was cost and when I agreed, it was a done deal. Joyo, great guy very professional...would highly recommend him. read more

Joy Appliance Repair - Samsung Bespoke 4-door Flex - Appliances & Repair Near Me - San Jose, California

I have a GE Monogram built-in side-by-side. They came out for $100 to check the ice maker that wasn't working (fair price - applied to later service). They gave me some suggestions that I could try and, if none worked, gave an estimate for replace/repair. Repair worked and he did a little extra for no charge. Owner was very responsive and excellent about being on time/letting me know when he would be at the house. I plan to use them next time I have an appliance issue. read more

Joy Appliance Repair - Appliances & Repair Near Me - San Jose, California

We have a GE Monogram refrigerator that's 15 years old. After coming home from our trip, we noticed that all the refrigerated food was frozen. We decided to reach out to Joy Appliance. Mr Belham is very qualified! He quickly identified the cause and was upfront about having to get parts from GE. He explained how he needed to order the parts and how long it would take. All costs were clearly itemized so we knew exactly how much it would cost. (He also kindly deleted the service fee). Once the parts came in, the repair was done quickly. Based on his recommendations, we waited a few days to stabilize the temperature and now we have a happy refrigerator. We are very glad to have used Joy Appliance and we are happy to recommend this company with 5 stars!! Thank you very much, Joyo!! read more

Joyo did an excellent job replacing the control board of our Jenn-Air range oven. His labor charge was reasonable. He did not charge a markup on the parts. He is friendly and punctual. I definitely recommend him. read more

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Cannot get an answer to my question regarding repairs. The person I'm corresponding with only gives appointments and cannot provide any additional information. In addition, the phone number they post is incorrect and you cannot text her communicate with them through it. read more

I highly recommend Joy Appliance Repair. Joyo did a fantastic job fixing multiple issues with my 19-year-old Sub-Zero refrigerator. There were leaks, aging broken door gaskets, and the freezer wasn't functioning properly -- but he diagnosed everything quickly and efficiently. He also upgraded the interior lighting with modern LEDs, which made a huge difference. Now my Sub-Zero looks and works like new again! Joyo was professional, knowledgeable, and very detail-oriented. I really appreciate the quality of his work and would absolutely call him again for future appliance repairs. read more

Joy Appliance Repair - Sub-Zero 650 fixed by Joyo - Appliances & Repair Near Me - San Jose, California

My new fridge (6 month old fridge but out of Best Buy's warranty) is leaking Freon and I was trying to get another opinion on my options. Joyo picked up my call first thing Sunday morning and took the time to listen and provided really helpful advice on what to do. read more

Joyo and his cousin Art diagnosed the issue on our Thermador double wall oven and they were spot on. There were both thorough and professional. I will definitely use Joyo and Art again for future appliance issues. read more

Joy Appliance Repair - Thermador Doubles Wall Oven - Appliances & Repair Near Me - San Jose, California

Joyo of Joy Appliance quickly scheduled an assessment in response to my request to fix our 6-burner Wolf Range Stove. He clearly explained the issues we were having, the parts/repairs required to get all our burners working appropriately, and importantly, the parts that were still working fine and didn't need replacing. He was professional and kind and I highly recommend Joy Appliance to anyone in need of an honest repair service person. read more

Joy Appliance Repair - 6-burner Wolf Range Stove - Appliances & Repair Near Me - San Jose, California

TLDR; don't think, just call these guys! I called Joy appliance late on Friday night after I realized my subzero freezer was not working. It was after hours, but they still answered the phone. Very quickly got on their books for Monday morning. Joyo and his cousin art came right on time. Right out of the gate, they were both super nice guys! As they pulled up, I was pulling out my trash, and they offered to help! They're just both very genuine and considerate people. After an initial diagnosis, they suspected the problem was with my fan and my filter. They did a very quick cleanup to see if that would help it get working again. At that point, they said even if it does start working, I should consider replacing the fan because it's leaking oil . They did get the freezer working right away, but I opted to also replace the fan. They came back that Thursday with the part. They changed out the fan and serviced the unit. It is now working perfectly! Throughout the entire process, they were both very straightforward on how things worked, and what may or may not be needed to replace based on what symptoms. They are both super honest and hard-working. If you need a kitchen, appliance repaired, I highly recommend them. They will be my go to from now on, as a lot of my appliances are older. I'm sure I'm gonna need their help again. Thank you Joyo and Art! read more

Joy Appliance Repair - My model number - Appliances & Repair Near Me - San Jose, California

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Fantastic service. Joy repaired my Wolf range in record time. They are professional, honest, efficient and very nice people. If you need service, do not hesitate. Highly recommended. read more

He seemed okay at first and did a quick check, but it was clear he wasn't really familiar with this model of Thermador steam oven. Once he saw that I had already purchased the OEM replacement parts myself, his attitude immediately changed--he said he wouldn't continue the repair. When I asked why, he admitted it was because I didn't buy the parts through him. I asked if it was because he wanted to make money off the parts, and he said yes. He then left with a very unprofessional attitude. read more

Joyo helped us diagnose our aging and ailing GE Monogram refrigerator. He was very transparent upfront that the situation may or may not be terminal, and the most cost effective steps to try. He correctly diagnosed the immediate problem with the inverter, but unfortunately the bigger issue was with the compressor itself. People's true character comes through when things don't necessarily go according to plan, and Joyo was gracious in refunding some of the cost when we determined the fridge was beyond reasonable repair. In addition, he is a fount of knowledge about appliances generally and is free in providing useful advice! read more

Joy Appliance Repair - Appliances & Repair Near Me - San Jose, California

I made an appointment with Joyo based upon the wonderful reviews I read on Yelp. They were 100% accurate. He arrived promptly, wore shoe coverings and started to look at my Sub Zero frig right away. Luckily for me, nothing was wrong (I have a different problem to solve) but he was thorough, inspected the frig from top to bottom. Explained a few things about the frig that I was not made aware when I purchased it. I will definitely call him when I need the frig serviced again. (Apologies for the glare off the window on the pic of the frig) read more

Joy Appliance Repair - Photo of frig - Appliances & Repair Near Me - San Jose, California

They did an outstanding job. They were very open in their communications and I was totally informed through the entire process. The refrigerator is running at top performance with everything repaired. Highly recommend. read more

We have a 30 year old Sub-zero and 2 days ago we thought it had finally died for good. We called Friday and they were here Saturday. They quickly diagnosed the problem, provided a quote and addressed the problem. Couldn't be happier. read more

Joy Appliance Repair - Our Sub-Zero - Appliances & Repair Near Me - San Jose, California

Joyo did a great job diagnosing and repairing my (older) Thermador Ice Maker unit. His work was prompt, clean, and communicated clearly. I am happy with his service and would recommend him to others as well as call on him again if/when needed. read more

Joy Appliance Repair - Ice Maker unit - Appliances & Repair Near Me - San Jose, California

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Thank you for redirecting me to the manufacturer and not charging me a dime! My fridge stopped cooling and after explaining the situation, Joy Appliance told me the fridge is under warranty and should be able to get it quickly repaired at no cost. read more

Prompt, thorough and fixed our issue in a timely manner. We had problems with our Ice Maker. Didn't realize that there was a difference, but our cubes are more dense than they were previously (works better than before when it was working). read more

Joyo and Art helped us to bring our Sub-Zero fridge back to work real quick! My freezer was at 37 degrees at some point, food all spoiled. Vacuum cleaned the condenser but no luck. We called Joy Appliance Repair and they came to our house for an estimation the next day. We were happy with the swift response and they show great respect to their customer and the property - they let you know their ETA and came on time. They even wear their shoe covers! After the diagnostic the fridge was not in good shape - some major parts like the compressor and the evaporator need to be replaced. It was not going to be a small job. They explained patiently what the situation was and what needed to be done. We made the deposit and they went ahead and ordered the parts from Sub-Zero. It was a Friday. As soon as all the parts arrived on Thursday and Joyo called us immediately and asked if they could come to work on it. Of course that was more than welcome. The whole job including welding, installation and testing took them nearly 2.5hrs. They worked hard and professionally. As soon as they left, I already saw the temperature of the freezer was going down as expected. Yay! It works again! Thanks again for the professional repair work and excellent customer service. Would definitely recommend Joy Appliance Repair to save your Sub-Zero fridge :) read more

Joy Appliance Repair did a wonderful job repairing our Thermador refrigerator (installed in 2013, freezer on the bottom). The fridge was leaking inside from failed defroster & evaporator components. I also appreciated Joyo's suggestion for a compressor service. Our fridge is running great now. Joyo was prompt, provided excellent service, and was easy to communicate with. Service was provided at the quoted amount; it was all very transparent. read more

Joy Appliance Repair - Thermador refrigerator - Appliances & Repair Near Me - San Jose, California

Called Joyo regarding my sisters GE Refrigerator, freezer was making intermittent loud noises. They came out that same day and was able to fix the problem within 10 minutes. Very professional and knowledgeable. Would recommend his services and will use him again when/if the need arrises. read more

Joyo and his cousin repaired my old Sub Zero refrigerator, they fixed the ice maker, door gasket, fridge light and cleaned the bottom of the fridge. Very professional and excellent workmanship. Strongly recommend this team for any kitchen appliances. read more

The spring on our Bosh dishwasher door broke and needed repair. Joyo was very responsive, on time to the initial appointment as well as the follow-up appointment, and completed the work as requested in a timely manner. The cost was very fair for the service and quality he provided. When I need a repair for any other appliance in the future, I'll call Joyo first. read more

Joy Appliance Repair - Appliances & Repair Near Me - San Jose, California

Did job just fine. Went extra mile to make sure that results of the repair will last.

Hired them today. They came by and looked over my fridge. I couldn't figure out the problem. They came in and figured it out quickly. It was great. I would highly recommend them. read more

I selected Joy based on the excellent reviews online. My ice maker on our Sub Zero stopped functioning. Joyo diagnosed the situation and identified the necessary parts immediately. He was responsive, reliable and professional. The device was restored to its original working condition. A very professional operation who stand behind their work. Highly recommend. read more

Joy Appliance was a pleasure to work with from the call for help, to the actual servicing of my Thermador gas range. The oven of our 10-year-old range would no longer ignite. I called Joy in the late afternoon and he was able to come out the next morning, even giving me a call to let me know that he would arrive in 20 min. Great communication, and was able to diagnose and fix the issue in one trip. Very efficient and the price was very reasonable--actually great, considering what Thermador told us just a house call was going to cost (and it would take weeks to send the technician!). Call Joy instead, for sure! read more

Joy Appliance Repair - Thermador 30" gas range. Repaired - Appliances & Repair Near Me - San Jose, California