I normally don't give five stars, but after playing the car buying game for a week, I wanted to maim, destroy, shank, sacrifice, slaughter, lynch and disembowel car salesmen. I found an Internet special on a Mazda 3 via USAA at Mini North Scottsdale and prepared myself for another hell bending-shoot-me-in-the-head bad car dealship experience. Au contraire mon ami... We got their at 6:30pm Friday night, a half an hour before closing, and Hillary greeted me with a wonderful smile and fabulous attitude. She put me at ease...for a moment, as you have to be on guard with these salesmen. My soon-to-be salesman, English James was with other customers, but let me know he would be with me shortly. Then Kevin, the sales manager came out and greeted me (Yankees fan, but we won't hold that against him), letting me know James would be with us asap. James took me on a great test drive, was not the fast talking, got to establish a rapport with you type guy. He is English first off, so very laid back and was very kind. I knew I wanted the car, I had financing already so time to wheel and deal...I was OTD (for those non-lingo car people, that means out the door) and driving my Mazda home by 8:15pm. EVERYONE was fabulous! I was treated with respect, even though I was not there to buy a Mini and felt loved. Yes, loved. James was a great salesman and when I will the lottery, I will buy lots of Minis from him for all my friends. Seriously, this was the best car buying experience I had had. Thanks James, Kevin, and Brad! You made my week and I have faith-somewhat again, in car sale men. read more

I had a very pleasant experience at the Mini dealer. All I needed was a routine oil change. Devin, the service advisor, found me in the nicely appointed waiting room where I was browsing my mail, using their free Wi Fi. While I was out buzzing around North Scottsdale in a Countryman loaner, They had done a thorough once over on my car. Some kind of oil had leaked and dripped onto the hood, front bumper & fenders. They wash the oil off and actually replaced my fenders. for free! Changed the oil, replaced a filter, checked diagnostics, & freshened the brake fluid. Devin called me about an hour before I had expected him to, letting me know my car was ready. So fun to return back to the dealer, and find my cute red mini cooper clean, refreshed, and ready to go! read more

Thank-you Paul Ebeyer for all the useful information you gave me today. I did not have an appointment but Paul was happy to share his knowledge of the Mini Coopers. He made sure I knew where all the buttons were. He even set up my cell phone so I could use the hands free driving feature. He answered all of my daughters questions too. You made my day. Happy Motoring Teresa read more

Plus:Fabulous facility, stellar customer service, not-too-pushy sales or service personnel. Everything is first-class. Work is done impeccably and car is always clean and the fluids and air are topped off. Minus: What you pay for this stellar service to have ongoing maintenance and repair for a model past its warranty is OUTRAGEOUS; Long, long way from central PHX where we live. read more

Scott explained everything clearly, and he was very nice. I love having the chance to drive a loaner while mine is in service. That helps me picture myself on my next Mini in a couple of years. read more

After a week of used car shopping we walked into Mini N Scottsdale and were immediately greeted by Dallas Schnackenberg. What a refreshing change from all of the used car salespeople we had dealt with who were worthy of a Saturday Night Live skit!! We test drove the Mini that we were interested in right off the bat -without any sales preamble or persuasive up-selling. She listened to our wants AND needs. The perfect salesperson, she gave us the reins instead of trying to lead us. We also got what we wanted for our trade in, matching both CarMax and AutoNation's offers. We got a terrific Mini with just over 6K miles and warranties. Financing was a breeze as well. This is my second Mini Cooper but my very FIRST pleasant buying experience in over 40 years of auto buying. Thank YOU, Dallas Schnackenberg and Mini North Scottsdale! read more

Drew helped me find the exact car I wanted without a hassle. Ashley in finances worked some magic and made it happen. If you are looking for a Mini Cooper this is the place to go! read more

My husband called to see if they had the new tires we wanted in stock. I had taken my Mini here before for servicing the their guy Josh looked it up to see the size we would need and told my husband they had them in stock. We made an appointment. A couple of hours before the appointment I received a message that there were no loaner cars available and would I like to reschedule. I so no, we were good to drop it off. Four hours after I dropped it we received a phone call that we had told them the wrong size and they did not have the tires. They asked if we would like a lesser brand that was at nearly the same cost. We explained we did not tell them the wrong size, they told us the wrong size. We picked up the car with their attitude being, Oh well. They also handed us a laundry list of what they said the car needed. We had just had it serviced less than a week earlier elsewhere, so it did not need what they said. Go ANYWHERE else. read more

I LOVE my Mini. The service department at Mini North Scottsdale always takes great care of us. My service advisor, Scott kept me in the loop on scheduling, explanation of services and warranty outcomes. James did the repair and Mini feels like brand new! When I picked up the car Donald came out and showed me around the engine, how to check oil etc. I live on a dirt road and dust gets everywhere. The detail shop made Mini look brand new. Not a speck of dust anywhere. They do 10 x better than any of my local shops and for less money! AND last but not least ... for $20 I get to drive around a new Mini until my repairs are completed. Love this dealer! read more

This place is the **antithesis** of what a Mini dealership is *supposed* to be. I purchased my Mini out of state, but now here. Originally I didn't know there was another dealership in Tempe, so I was going to the Scottsdale office. My service advisor (Justin) does not seem to be very knowledgable. The explanation of why I needed two different oil changes in 2 months went something like this: "these are different types of oil changes." Last I checked, that was *not* an explanation. Anyone have any guesses as to what he was trying to say? Also, if you work there, shouldn't you at least know what the different gadgets are on the car? I needed one of my (standard) "gadgets" (a light switch) checked out, only to have the service advisor say "what is that?" Really? Impressive also how they told me that they couldn't look up any information from where I bought my car. And yet, when I called my "original" dealership (out of state), they were able to explain everything to me of what's been done to my car out here in Scottsdale. So why can't Scottsdale do the same? Or are they just lazy? Ah, and yes. Because my service advisor knew that he was not going to get a 5 star rating on the survey (which btw, anyone who gets anything done at the dealership *should* get a survey emailed to them soon after the visit), Justin went ahead & changed my email address so that I couldn't give any feedback. And yes, I confirmed by looking at my last invoice. Address was correct then. This time? A subtle "change" to my email address. Overall, lack of professionalism. Knowing how other Mini dealerships are, I DO *!*NOT*!* RECOMMEND Mini of North Scottsdale. If you want a *real* Mini experience, stay away! read more

Dana was amazing to work with and goes above and beyond in customer service. She made sure all my concerns were addressed and never pressured me into a sale. read more

This place is a rip off with lousy customer service. We have owned Toyotas, Fords, and BMWs and this place is awful. Due to our experience here we will never own a Mini again. BEWARE of taking your car here for anything. They lie, they play games, and they take advantage of women car owners. If my wife and I had time, we would sit outside and share our experiences here with potential buyers. Our sign would say: "Don't be fooled by what looks like cool cars with a cool brand! RUN!!!!" read more

Ok, let's try this again....Yelp told me I had to put more detail in the review! So after a less than desirable experience at their BMW sister dealership, my wife and I decided to stop in at Mini NS to see what they had to offer, figured as current Mini owners (our second), we may see a higher trade in value....wrong! We were greeted by a nice enough sales associate, we explained we wanted to look at "used" or CPO", he had no interest in showing us either of those, insisted we "check out the new Minis", already turned off we reluctantly agreed. So we drove the car, a new "S" coupe, nice enough but honestly it has lost a lot of the Mini character. We came back, they reviewed our trade, keep in mind, I handed them the Carmax offer in writing and they still came back $2000 less, they were the lowest of any dealer we had visited, were really pushy about us making a deal on the car we just drove, even though we did not like the color and were not overly wild about the car and told them as much. The Sales Manager, Tracy, never bothered to introduce his / her self to us, they played the keep the trade key game for a while, and never offered to show us what we originally came to look at, used or "CPO" cars. Again, we are previous Mini purchasers and current Mini owners and this was by far the worst Mini dealer experience we have endured since we purchased our first in 2006. read more

Horrible!! I lived in San Diego and went to the dealership for every car repair, they had fair pricing and always had loaner cars available it was awesome. This is the worst they COMPLETELY rip people off, if you call this location for a quote and then call the tempe location for the same quote this locations is significantly higher (over $700). Being a 24 year old female I have learned it's typical to be treated this way but this is the worst of the worst! read more

OK, for starters, I HATE CAR DEALERS. They are the scum of the earth and can all eat poo for all I care. That is why I had my Honda for sooooo many years and sooooo many miles. I hate car shopping. And to be quite honest, only living a few blocks from work and being able to work from home, I really don't need a car anymore. But, I said to myself, "self, I want a new car that is fun to drive". So I looked at Jeeps, the Ford Flex, Toyota FJs, Hybred Hondas, Hoped up Hondas (Civic Si Mugeon Edition), Audi, VW, Volvo.... and the list goes on. All had good qualities, but all had Dastardly dealerships (yep, another capital D). All but one. The 1st test drive I did was in a Mini Cooper Clubman at Mini North Scottsdale with Scott W. Scott is friendly, knowledgeable and an all around trustworthy kind of guy. The kind of guy you'd take home to your mother. He put up with my shenanigans for 2 months while I did all of these other test drives and met with all of these other Dastardly dealerships. He was always there for me to ask questions, bounce ideas off of and got me info whenever I needed it. This guy even answers his work email after hours. Now that is dedication. I would buy another car from Scott if I had the means to do so. After deciding on the Mini Cooper Clubman S, picking mine out, I had to go through the dreaded finance process. ewwwww. This is where they are supposed to separate you from the salesman and the rest of the heard and do Dastardly things to you in a back room (including, but not limited to selling you undercoating, clear coating, flowers, magazine subscriptions, coat hangers,and making you suffer through endless fine print...). Not at Mini North Scottsdale. Wow, even this was painless and quick and super professional. At no time did I feel that Mariana was trying to scam me or pull that typical auto finance BS on me. She was honest, straight forward and super cool to chat with. This is such a weird review. It's like I'm in Bizzarro world where everything is backwards from what it should be. In conclusion, Mini North Scottsdale has changed my mind about buying a car. The only thing they didn't do is give her a name for me. Any ideas? read more

MINI North Scottsdale- kept pushing their own financing after I stressed several times, I had my own all ready approved. Friend went into drive the car for me, since I WORK, and he was basically ignored. And when given a "out the door" price, a "mistake" was made ...asked for a buyers order twice so I could send it to my bank... until I threatened to walk, did they give it to me...huh?...and then after, I wouldn't hand over my financial info, they said, that someone needed to come with me to the bank to get the cashier's check...whah??? Overall, it really started to feel like I was dealing with a smarmy car dealership... so passed. If I'm gonna spend $30K at your place, people at least be kind of nice. read more

It's quite off putting how dealerships jump so quickly to you needing a new part or to have you shove tons of money into their pockets just to figure out a simple issue. I came in there to ask a few questions as to why my speedometer would all of a sudden stop working and get stuck on 60 mph. They acted like they had no idea as to why this could be happening and immediately told me there's no way to troubleshoot it and I would need a new speedometer at 1500$. They also told me that they would need to diagnose the problem themselves for 140$ since my car is not under warranty anymore. I left very dissatisfied and a little disgusted that Shaun in service treated me like I had no idea what I was doing when if he even stepped outside to look at my MINI would know I clearly know a thing or two about these cars. Long story short I called Eurotechs a MINI technician and they explained that the car might need a simple reset by disconnecting the battery. (Funny how a SERVICE ADVISOR wouldn't know to do the same) SHADY!!!! Sure enough that did the trick. I'm saddened that a "service advisor" wouldn't know to do that when technically that's his job. But I guess they are just after your money. I should have expected that since its North Scottsdale and stuck to my gut and called MINI of Tempe since I bought and serviced my previous MINI from them AND specifically drove 30 minutes out of my way when this place is 10 minutes away from me. I'll make SURE to spread the word and steer everyone in need AWAY from this dealership. read more

I purchased a MINI here last year. We went in, took a test drive, and decided to purchase the vehicle. The sales associate, James Kelly, was pleasant and easy to work with. Unfortunately, the dealership was another matter..... We were paying cash for the vehicle. No financing needed. They told me I had to fill out a credit application. I thought that was kind of weird, however, I was assured that it was a formality, that they would not run my credit. I should have walked, but we were trying to get the cash for clunkers credit, so time was of the essence. The other strange thing was that they would not take a certified cashiers check from the bank unless our sales associate accompanied us to the bank. After we went to the bank with James, we had to sit down with the finance manager who kept trying to pressure us in to financing with MINI. He actually said "You know, if you want to buy a house in the future, it would be helpful to have the money for a down payment." What the.....? (To be fair, we were dealing with the BMW finance manager, as the MINI finance mgr was not available) I pulled my credit report a few months later, and it showed that MINI of Scottsdale had done a credit check??! I AM NOT SURE WHAT PART OF "WE ARE PAYING CASH FOR THE CAR" THEY DID NOT UNDERSTAND?? Do yourself a favor...shop around. They finally opened another MINI dealer in AZ (MINI of Tempe) so now you have a choice. I think they are both owned by Penske, but throw your money to the nice guys at the Tempe location. I couldn't believe I was paying $30K for one of their stupid cars, and being treated like I was some kind of criminal. Effing Lame. read more

I have nothing but good things to say about MINI of North Scottsdale. From the sales department to the service department, their staff is amazing. My car was recently serviced and they did an amazing job. read more

"Scott and the guys in service were great and helped follow up with the rattle sound at start-up I noticed, which turned out to be a loose bolt/bracket under the engine...thanks guys! It made me feel safe to drive again and I appreciated they took the time to bring me back and locate the issue." read more

The service at Mini North Scottsdale is top notch. Love them to pieces, great folks, all of them. Last night while driving home from work, the engine light came on. Odd, as my car only has 4200 miles on it. I checked the owner's manual and saw that it was pretty serious as it indicated emissions failure. OK now you got my attention. I thought WTH, my car only has 4200 miles on it. Now I was kind of mad because I just spent what I consider a stupid amount of money to have the cute Mini Cooper S I wanted and here I am, already putting the darn thing in the shop! I drive literally about 3 miles to work and then 3 miles back home each day and I am not a crazy driver. But whatever. I got over it and called Mini of Scottsdale and set an appointment to get the car in for Scott Moehn (my service advisor) to handle the repair. I was pretty stressed. Being pretty familiar with cars (I'm an auto hobbyist) when it's emissions it is usually significant and expensive. But again - at 4200 miles? I showed up for my 7am dropoff and within about 10 minutes I had a loaner and was off to get the rest of my day going. Four hours later, I heard from Scott to tell me that the issue is the O2 sensor has gone bad. Wow. I really didn't have words. That's not something you would expect to have to replace before the vehicle has hit 10k miles. Usually it's in the 50-60K if not longer range. I use 91 octane on all fill-ups and take very good of the car (I have only had it 3 months). The part isn't in stock so I'll have the loaner until Tuesday (this is a holiday weekend) and possibly Wednesday, depends on when they get the new part in and can install it. Thank goodness for a warranty but having a significant part go bad this soon after buying the car makes me nervous that I've just acquired a cute little money pit that is going to spend more time in the shop than I'd like, and take more of my money that I'd rather not spend on it. The great folks at Mini North Scottsdale take the sting out of having to bring the car in for service with their red-carpet treatment, coffee bar, television and just their amazing personal service. So while I'm nervous about possibly having a money pit, it has a warranty and nice folks at the dealership to manage those problems since I've paid for the warranty with the car. : -) read more

This is the worst experience of my life..... We had 3rd party financing, they made me fill out a credit application...WTF??? Check had telephone number to call for fund verification, I guess they didn't care. They told us that they would contact me in couple of days after the check cleared. Well I checked with my finance company 3 days later to see if the dealer submitted the required paper work. Guess what? They never even submitted my financing paperwork. I called the finance dept and the person that answered said the paperwork was not submitted yet and he would submit it that night, Tuesday night. I checked with my lender on Wednesday and Thursday and they said that all the paperwork was not submitted. Thursday evening the lender finally had all the required paperwork and said it would clear in 1 day. Friday I emailed the finance dept, BRAD, and he didn't even respond. I emailed the sales rep that was helping me, Drew, and he had to text Brad to find out if everything was a go. Brad told him that it looked promising and then Drew said he would call me Saturday morning to confirm that it would be ok to pick up the car. If we didn't keep following up and emailing and leaving voice messages, we would still probably be waiting for all the paperwork to clear and to get the MINI we wanted. If you live in AZ, go to the Tempe dealership first. Maybe they will be more thorough with completing sales especially the financing part. Thank You. read more

I've been a MINI lover for a very long time, owned the little cars since they landed here in 2002 & drove them when I lived in the UK. But when I found myself looking to purchase a third generation, the experience where I live was awful. The salespeople were nice but pushy, couldn't really trust and the selection was not great. I was about to go looking for a CPO 3 series BMW, when I stumbled upon a MINI all the way in Scottsdale. I had no intention of driving so far, but I couldn't get the car out of my mind, so thought would give it one last try. I sent Drew, the sales associate that contacted me, my details, what I wanted to pay, my financial requirements and four days later I drove off the lot in a car I adore. It was simple, fair, honest & easy. It was completely not what the normal car sales person experience expected, what I had experienced the month prior. The deal was done over email, I was very comfortable with the terms & happy with it, my questions were answered before I got there and while I was there, the car was exsactly as described and I was in and out after a test drive & some paper signing in 90mins, perfect. Everyone was so nice, even my Mom who came with me liked everyone and she does not enjoy or trust car dealerships (no offense.) So if she felt so good about the whole process that says more than anything, she even said that didn't even feel like a car dealership it was actually fun, she was skeptical going down there as it seemed to good to be true and to easy. The woman who never had a MINI love, but quite likes my car (how could you not) and after the experience I had, is now is looking at a Countryman, which when she does make this switch she will surely call Drew. In Vegas people always make comments, the license plate holder says North Scottsdale, so I just tell them "call Drew in Scottsdale." Basically I have never been happier and have nothing but good things to say. The drive to Scottsdale was absolutely worth the four hours. As a woman (and a blond) car dealerships can be intimidating if you can trust them, but thank you again to Drew & your team North Scottsdale, for being awesome & professional! Note: I may also bring down for regular oil changes & maintenance, good excuse for a MINI road trip weekend. I didn't know what my "heartbeat light" was, when I first saw it, my local MINI said I "locked it in RPM mode?!" And there might be something wrong with the transmission bring it in right away! Note: I just got it, so doesn't have a lot of miles. Called Scottsdale they said it's your heartbeat light, it's totally normal, not sure what they are talking about?! Thank you again Scottsdale even your service department is honest and I didn't even tell them I didn't live in Scottsdale till after they gave me the diognosis! :) read more

All I have to say is that Dave Smith is AMAZING!! Even though I live closer to Tempe, I have bought 2 custom MINI's from him, and keep in touch with him! Motor on!! read more

"Adam is an amazing service advisor! He kept me updated about my car and gave me peace of mind while my mini was in the shop. Mini of North Scottsdale is a great place! Would recommend it to anyone looking to upgrade to a mini...and a mini is an upgrade from any vehicle in my opinion. :)" read more

I had an extremely pleasurable experience purchasing my Mini here. Paul (the German guy...forget his last name, but there are two that work here) was my sales person and he was so knowledgeable, friendly and made purchasing my vehicle so easy. His customer service is outstanding. He still responds to my text messages and calls today about questions I have on my vehicle (since I am not the best with technology...and well the owners manual can be a bit of a snooze to read). I would definitely go here again if I were on the market for another vehicle. read more

oh boy.. i have a story for u!!! we just got an 09 cooper S,red and black roof,blk rims,blk and red interior, the car had 41k miles,i asked the sales guy Dave if i can get $1,000 off for the rims damaged,just a bit.. his answer.. no!! lol well, got the car,the last paperwork i was sineing to have the car realse to me,i asked Dave to install the Ipod adpater,when i picked up the car,it wasn't done!! oh well.. the bottom leftside windshield,had a crack,and they did fix that,but,had to keep asking them to do it.. so,it was done. We love the CAR,drove the shit out of it within the 1st month,drove it to Ca and back, had the AC blasting,and cruzing on the fwy at 100mph.. lol no problem 2months go bye,took it to the dear to have the plates and a wash,the service guy was there,and quickly called a tech to have the plates put on,and for a wash, 45mins go bye,and service guy asked me to get the keys at the counter,when my wife was walking towards the car,she yelled at me saying.. theres a f%$#$% dent on the door!!! look!!!!!! and i quickly went to the counter,and asked for a manager,i said.. im going to keep com,my drivers side door did not have this dent here!!!!! he quickly got on the phone,and within 3mins,came back to me and said, go to the service guess,we will take care of it in the morning.. were giving u a renter for a day,i will give u a call when its done.. and the next day.. i called at 8am,and the car was ready to pick up.. got the keys with a smile.. read more

Huh??? Mini Cooper???? Wife been wanting a mini cooper for some time now. I'm like really?? A Cooper?? So, we decided to go check out the mini cooper. Since we were in the area of Tempe, we stopped by Mini of Tempe. Once we enter the showroom, both me and my wife was like...ok....nothing seemed special. Spoke with an Advisor there regarding the cooper but it felt like we didn't connect somehow...just getting a bad "vibe". As we left Mini of Tempe, my wife suggest we head down to Mini of Scottsdale tomorrow. Can't argue with the wife, so I said sure why not (maybe we'll both get the same bad "vibe" and leave). Almost an hour drive, we got to Mini of Scottsdale around 8am. Went inside the showroom and meet PAUL E. We told him what we were looking for and he did his work to see if they were in or not. WOW....PAUL E. is the man!!! He was polite and listened to our "wants in a vehicle". 1. Didn't have to sign or fill bunch of forms to see what it'll cost us. 2. PAUL showed all the options for the vehicle. Not once did he pressured us to buy anything. 3. NO "what is this fee" BS. Every cost straight forward. 4. Finance dept also first class - no pressure on us to buying something we don't want. Huh??? Mini Cooper??? That's right!!! After going through the best experience buying a car from Mini of Scottsdale and PAUL showing me the gadgets inside...damn!!! I was impressed!!! (And yes, I've seen a lot of pros and cons about the mini's on the internet). Thanks, PAUL for the keychain. Only had to mention once, you came through with it without any excuses (like some dealerships - past experience). We will highly recommend others to Paul and Mini of Scottsdale!!! read more

I purchased my Mini at the North Scottsdale dealership. It was a great experience. I was treated well and really got a good deal. I've taken my mini to the dealership for all maintenance with nothing but great service. I have dedicated rep who has been honest with what needs to be done. I've never felt cheated and they have always had a loaner car for me. My car is done within four hours every time. I would recommend Mini of North Scottsdale to anyone who would like great service and people who really care about you. read more

What a pleasure it was dealing with the sales department ! Me and my wife bought a car from this location about 2 years ago and it has been not only a great car but a great car owning experience. Paul our salesman calls and emails every 3-6 months keeping up to date and making himself available at any time or day. This is above and beyond what any car dealer has done for me or my wife before. I will be back to see Mini North Scottsdale as long as I live ! Thanks Paul you are the best. read more

I recently took my MINI Clubman in for service at MINI North Scottsdale due to some overheating issues. While in the shop, of course, I received the dreaded call that something else is going wrong with the car. Sure enough, my SA (Matt) stated the left side CV boot needed replacement. Because I was driving to Washington in a few days, I thought it best to have the boot replaced. During the drive to Washington, my Clubman started to make strange noises like the left side tire was going to come completely off. We frequently looked under the car and even removed the left front tire to see if anything was loose or any obvious signs of trouble. We could not find nothing so we continued on to Washington. We made it to Washington and immediately took the Clubman in for service to find out what was going on with the noise. By that time the whole car felt like it was going to fall apart. After having my Clubman for an hour or so, the mechanic who was working on my Clubman came out and asked, "was your MINI was serviced at the dealer, right?" I said yes, then he went back and discussed something with the other SA's. He reappeared and explained that all the suspension fittings on the left side of the car were lose. He suspected the fittings were not torqued correctly and loosened during the drive. He said he could move the CV boot with his hand. He stated, "the mechanic who worked on your Clubman was either very inexperienced or he was experienced and did not give a crap." I have tried calling my SA (Matt) at MINI North Scottsdale without any success. In the future, I plan to take my Clubman servicing needs to another facility. read more

You can't go wrong with a Mini and you can't go wrong at this dealership. These people LOVE and live Mini's and share that kind of love and professionalism with you. I went back and forth for months deciding on which Mini I wanted. Both my sales rep Drew and the finance department went completely out of their way in getting me every bit of info I requested, crunched numbers, took test dives and were absolutely amazing. I felt bad at times making them work so hard for one car/customer but they never made me feel high maintenance (I totally was) and finally got me into a beautiful 2014 Countryman a month ago. It's sick how much I love this car. It's got power, great gas mileage and style for days. I've had BMW's, Land Rovers and now my Mini and it's a keeper. Thank you North Scottsdale Mini! read more

People make mistakes but it's how you correct it that makes you a great company.....So I've been looking for a Pre-Owned Certified Mini Countryman for a while for my daughters 21st Birthday. I finally found one online at Mini North Scottsdale that I thought she would like and truly felt it was priced fairly. I'm not one of those people that try to squeeze every dime out of a business. I have my own company and realize they are in the business to make a profit. That being said we went and looked at the car and I knew within the first few minutes that I was going to buy it for her. The car was somewhat dirty but drove great and only had 18K miles. It had everything that she wanted. The salesman promised it would be completely detailed when we picked it up on Monday evening. Well...when we arrived and pulled up next to the car we immediately noticed that not only had it not been detailed but their were multiple scratches that were not visible when we test drove it. My daughter was so upset. I told her that either they can fix it or I would not take delivery and we would find another car. Our sales person was not available at the time of the test drive so she had one of her associates handle that who was the one who promised it would be completely detail etc.. apparently that message was lost. Our original sales person Dana came out and realized how upset my daughter was and what came next was amazing. Dana called one of her managers out and the paint guy to look at the car. Within minutes they apologized and said they would make it right and boy did they. At their cost they had all the touch up paint done as well as having the car ceramic coated plus detailed the hell out of the interior. Dana kept in constant contact with me during the process sending me pics and videos. It even allowed me to have Chad and Ryan in parts to overnight the side mirror caps (black and white checkered) that she really wanted. When we went back Wednesday night to pick the car up my daughter was so nervous. We pulled into the dealership and Dana met us at the door. She took us back to a room where they deliver cars short story long... the car was perfect! What a transition! Dana had the mirror caps installed and a big red bow on the hood for her. My daughter was grinning ear to ear and I was crying but I didn't let her know. :) Dana then took a long time with my daughter going through the entire car and how to work everything! I've bought a lot of cars (way more expensive) and never had anyone spend that much time going through everything like she did. On top of that a big shout out to Bill in Finance. Even though this was a cash deal he was a gentlemen and a scholar. One of the most pleasant people I've met in a long time and was one of the managers that just simply said.. we'll make it right! And they did. Above and beyond! Like I said... people make mistakes but it's how you fix it that makes you a great company! Thanks Dana and Bill for just doing what was right for your customers! If you are in the market for a Mini Cooper please do yourself a favor and ask for Dana Halligan at Mini North Scottsdale! You can't go wrong! read more

MINI North Scottsdale - Car Dealers Near Me - Phoenix, Arizona

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I bought my MINI Clubman new in 2010, Brian was wonderful, he really worked hard to help me decide the options and find the one that I wanted. This is the first car I have owned after having large trucks for many years, I was hesitant to get a car but I LOVE LOVE LOVE my MINI. I have had a few minor issues with warning lights coming on but nothing major, every time I bring it in to this dealer they have addressed any issues quickly and been very informative about what the problem was, they never speak to me as if I'm a woman who is ignorant about vehicles (which I have gotten from almost every other dealer I ever been to!) They always provided me with a MINI loaner and I am in and out in 10 minutes or less :) I will continue to come to this dealer for all of my future MINIs!! read more

I purchased my 2011 MINI Cooper S Cabrio from Drew B. it was one of the best car buying experiences. No pressure, a good deal. I would recommend them. read more

Bought a 2010 used Prius and very happy with. Staff great and made me feel very comfortable. Tracy very helpful. Overall very happy. read more

We did not buy our 2013 Mini Cooper at this dealership but just brought it in for some minor service recently. Very organized in service and the folks there were very helpful and their follow up was great. Gave us a loaner that we used instead of waiting for the car. Will definitely use them again in the future as they are a lot closer than the dealer in Tempe. By the way, the dealer in Tempe was wonderful as well. read more

Wow, this place was hopping busy when we came in to test drive a few used Minis. I think it was actually the first time I've ever had to go find a salesperson on a car lot. I liked it, though - we were able to check out their used inventory without a shadow, then decide which ones to try out. We worked with Lisa, a Mini Cooper veteran. She was super friendly, very chatty (I love talkers... quiet people put me on edge), had tons of knowledge and a great sense of humor. She quickly accommodated my hubby's requests to drive various cars. Some notes: 1) They were having a great new vehicle sales event, with tons of traffic (punny) and sales closing all around us. This affected the length of our transaction... not at all. We took more time driving/deciding than they did to complete the financing and get the car ready. 2) The used car prices were 'on sale' and good deals. We checked more than a few against Blue Book and each was a good $500-2,500 under. 3) Financing was super simple with an even better interest rate than I ever expected. Woo hoo! 4) There was one minor repair to be made; their service department was closed for the day so my hubby scheduled an appt for the following weekend. Repairs are now done - and he got new rear brakes at no charge, to boot. He got a loaner while the car was in the shop, and they washed his before returning. They actually did a great job, all around. 5) Only negative... really, only a water dispenser with dixie cups? It's summer in Phoenix... invest in a cooler of chilled bottled water. Nice complimentary coffee/espresso/hot cocoa/latte machine though! A really good car-buying experience. We would buy from here again. read more

"I'm always so impressed with the level of service I get from Mini - both Scottsdale and Tempe"

I wish there were more options in the valley for mini owners but there are not. So I go here but speedy service never seems to be a priority. Having a appointment doesn't seem to matter. Aside from that, they get the job done. read more