By far the best dealership I've ever stepped foot into!! Love the atmosphere, friendly staff, awesome cars!! I highly recommend purchasing a Mini Cooper of any kind! Best first vehicle anyone could ask for! I learned how to drive manual on my car as well, amazing clutch for beginners! The staff knows me by name and I'm always with the same service provider, which is awesome! I'd give 10 stars if I could! I love being here and even better, always feel welcomed! Thank you for a great experience every time I'm there! read more

My experience at Mini of Tempe has always been positive. My service advisor (Doug) always explains the services and the costs in a clear manner; everyone I have spoken to or dealt with at the dealership has been always courteous and professional. I also had repairs done under warranty after purchasing the car used and had no problem whatsoever. I wish you guys were opened when I owned my first Mini in 2008, but glad you are available to me now... Thanks MiNI of Tempe!!! read more

Josh Macias is a rock star! Excellent service. He went above and beyond to explain everything.

Mini of Tempe is the only establishment I can't wait to come in and spend more money with!! Doug O'Donnell in Service has to be the best Customer Service rep I have ever had...their attention to detail and finishing touches made me feel I had the best car line ever(which we know to be true with Mini Cooper anyway)! Brining "your baby" in to the "er" is a scary pricey thing and Doug made me feel it was going to be ok and they would see what they could do about really pinpointing the problem so the cost was doable...I actually look forward to the next issue read more

Update So after posting my review. I was contacted by Mr. Kelly. He worked with me and offered a courtesy vehicle throughout the process. I can't thank him enough for all his time and courtesy he showed in taking care of me. He would be the man to see at this dealer. Thank you once again Mr. James Kelly. read more

great customer service, find wally c.! but dont fall for the lojack scam. its not necessary Great reply. I do not care for the quality nor repitation of lojack. By all means great sales tactic to add more money to the books . But to tell customers. They can't leave the dealer with a mini if theres no lojack. Try again next time read more

We had a problem with our Cooper S, and didn't know if it was a warranty issue or not. It ended up being covered under new car warranty, handled the same day, very prompt repair. Great customer service. Tam n Har read more

I recently purchased my vehicle at MINI of TEMPE. Matt Limburg was a pleasure to work with during the whole entire purchase process. This was by far the most pleasant buying experience I've had in my 45 years. Low Pressure, Felt Appreciated as a Customer...Thanks to both Matt and Mini of Tempe! If you are looking for a vehicle. Don't hesitate to reach out for Matt. read more

I purchased my 2012 Mini Countryman from Mini of Tempe six years ago and was happy with the sales process. I had my Mini serviced there exclusively except for the time I was stranded in Flagstaff with a cracked thermostat housing. I've had my share of mechanical problems including needing a new transmission for my Mini. I had great trust in Doug in the service department but he was gone the last time I needed help. When I pushed on the Mini emblem to release the trunk latch, there was a loud clicking noise coming from the latch switch. The service writer said that day that he would check it out and I would be charged $140 to diagnose the problem which would be applied to the repair if they did it there. I agreed. It turned out, they told me that it took them 20-30 minutes to diagnose the problem and nearly two hours total to install the new switch. The part was $120 and the labor was over $250. I will never return to this service department and you should look elsewhere if you don't want to be ripped off like I was. read more

Don't bother ordering a car from this place if you want good service. Absolutely no communication, poorly trained sales staff, and no consistent answers among staff. Each person tells you something different. If you are looking for a good sales experience don't waste your time at Mini of Tempe. Mini Scottsdale appears to have a much more knowledgeable staff . . . or better yet go out of state. read more

This place is the WORST... they lied and said my head gasket wasn't leaking ... I was going through a gallon of water a week.. and it would overheat if I didn't put water in it every day... I took it back 5 times and they said it wasn't going through water ... finally the engine seized up because of a blown head gasket leaking water into the oil... they are lying thieves... bastards read more

I was in the market to purchase a used car from Mini of Tempe. I found one online that I wanted to test drive, so I called and scheduled a test drive. At the time of the test drive I was informed that the car I was driving had not gone through their usual used car service inspection, and had not been cleaned up yet. In addition, a new convertible top needed to be ordered, as the one on the car was torn. I was assured that the service inspection and cleaning would be completed before I purchased the car, but that they would not be able to order the replacement part until the car was in my name. Overall, I understand this and was fine with these conditions. The next day I called back and requested that they do the service inspection and clean up the car over the weekend as I would be out of town, and then I would be able to pick it up early the next week. This way they could find anything wrong with the car in the service inspection and get it fixed before I purchased the car, as I did not want to buy a car that didn't go through a service inspection yet. After much push-back, aggressive sales tactics, and assurance that nothing "obvious" was wrong with the car, they changed their position on the services to be done, and told me that I had to purchase the car before it went through the service inspection. Reluctantly, I went in, purchased the car, signed papers, put down a down payment, and ultimately ended up wasting 4 hours. Early the next week after coming back into town I was called by a sales manager informing me that they found frame corrosion during their service inspection, and could not sell me the car. If they had done their service inspection before selling the car, as originally promised, they would have found this before going through all the trouble of a purchase. read more

I bought a certified pre-owned MINI, and I am so thrilled with my purchase. MINIs are beautifully designed, well built, and super fun to drive! John Richman was the salesman I worked with and he was very friendly, informative, and did not pressure me. The car I purchased was well priced when compared to Kelly Blue Book, and I love that the Tempe MINI has many certified pre-owned cars. I have not had any service done here, but the purchase process was great. read more

Second car bought here. Service department always addresses me by name. Friendly, efficient, no hassle appointments. Great loaner cars. Honest, no hassle sales. Love my Mini and plan to buy again someday! read more

I'm not sure what is going on with the service department at Mini of Tempe lately, but I have received a complete lack of customer service and follow through from their service consultants. I have been dealing with trying to get my windshield replaced under warranty for over a month. The first response was "we don't replace windshields under warranty", my reply "you don't replace defective parts?" Their response was to have me call Penske glass and have them look at it.... Ok...and then what? So after I nudged them in the right direction they finally sent Penske glass over to our house assess the damage. Once the technician looked it over he agreed that it was a stress crack and would pass on the information to Mini. Fast forward 8 days later, on Saturday morning, I finally received a call from service saying they were going to replace the windshield under warranty and would check with the glass company to schedule a mobile repair. It's now Wednesday at 10:00am, still no call. I called the service department and got and I'm sorry I'll have Penske call you to schedule the repair. The following Monday morning I finally receive a call to schedule an appt., said they would call back to confirm. No call back, called to confirm, said they were waiting on Mini to provide them with a repair order number and the service consultant who had been helping me was out for the week. Long story short, made one more phone call to Mini and Josh stepped up and took care of it. The windshield is supposed to be replaced tomorrow. It's pretty sad, as the customer, I had to bird-dog the whole process while being treated as if my problem was insignificant. read more

We were interested in buying a 2013 mini, no one at the dealer was interested in selling it! The receptionist was cordial enough to say that all sales people were busy, but couple of them were free! Forget showing us the car, they were avoiding eye contact! When we went forward to speak to this elderly salesman , he scampered by us to attend to some new customers, and we were waiting for half an hour for service! I am not sure what scared you mini guys-if it was because we are Indians, or we had kids! Your loss! read more

Haggling with dealerships always gives me anxiety, but this was not the case at Mini of Tempe. The GM, Michelle, and all the sales people I worked with, Sigi, Paul, and Justin were very professional and courteous. I shopped around for about a month before making a decision to lease a mini. Never once did the people at mini pressure me to buy, they let me take my time, test drive different models, and answered my questions. Michelle even called me on her day off to address some concerns I had about different lease options and programs. The customer service to this point has been top notch and unwavering. And the deal I received was amazing! I have already recommended this Mini dealership to friends and family, and would recommend them to you as well. Give them a chance to wow you, I think you'll be as happy with your experience as I was. Thank you Mini of Tempe!! read more

Wow, I am a little shocked by the other reviews, as I have never experienced anything here besides courteous, professional service. I brought my baby (Mini Convertible S) in because the service light came on, while I was on my way to visit my sister in ICU-I was totally freaked by both events. The service team gave me a Mini loaner and I was out the door in literally 8 minutes. They called me when the car was ready for pickup, I went back over to the dealership where I met Bart, the blue Countryman. I told Smitty if he could keep my payment the same, I would trade right there. He did, I did, and Bart is in the garage. Oh, and I had tire warranty remaining on my convertible, Nick helped me with the Vegas dealership to get my remaining money back. These guys were awesome! Bart just had his first service, same great service, Mini S Loaner (because I asked), went to see my sister overnight, car was done the next day. And Wally the pug was with us, the let him have the RUN of the dealership. read more

"John Richman at MINI of Tempe was great to work with! We had family in town over the weekend we bought and he made the process very smooth and quick, so we could get back to visiting. We will be buying our next MINI from John!" read more

Excellent service. The staff was extremely knowledgeable, courteous, and personable.

This is by far not only the best experience I have had while buying a car, but even visiting a dealership. There was none of the usual holding my keys hostage, or not giving me the price but only monthly payment shenanigans I have dealt with in the past. Our Motoring Advisor, Charlie, was great. Answered all my questions, and was a joy to work with. The new car sales manager was also of great assistance. Thanks Mini of Tempe. read more

I've had my mini since 2014. There service department is amazing! I've always received exceptional service. I'm never worried that something would be missed. I'm always offered a loner vehicle if the service is more than just an oil change. The service team are professional and super friendly! A+ read more

Doug always gave me great experiences and care. I really appreciate his kind help. Find Doug if you want to fix your Mini.

I don't own a Mini, my Father-in-Law does. However, I take ALL our vehicles to Rob in Service, as he takes GREAT care of us. Very thorough in explaining the problem, and understanding of what service is needed over what he can sell us. Highly recommend using Rob as your Service technician! read more

Disclaimer: I'm pretty jaded when it comes to dealerships, I don't think there are any that are 5 stars, but that's just me. I worked with Chris Graczyk because he was there, and a couple of people on Google Reviews had recommended him. He did not seem very knowledgeable about the car I was buying, but it was a used Toyota, not a Mini. If nothing else, he was/seemed honest from my experience, and that's something not seen very often in a car salesman. He was patient while I thought through my options and if he didn't know or was unsure of something he'd say so and/or say that he would find out the answer. After all was said and done, the sales manager offered to have Chris drive my new car out to my house (across the valley) free of charge since I didn't have a trade and therefore would have had two vehicles to contend with getting home. He ended up bringing it to my work which ended up being better for me and a little closer for him/them. I had a gentlemen's agreement with Chris that the car would be delivered with a full tank of gas and sure enough when I took possession of the car the fuel gauge was pinged to FULL. Not a big deal, but in reality he could have given it to me on E and I would have had no recourse as it wasn't in writing. So, I appreciate that he kept his word. Other than that, decent experience, the sales manager was reasonable, the finance manager was kind of a dick in my opinion (aren't they all?). Inside the place was nice and there's some giant windows that look into the service area right next to a really comfortable lounge area. I'd say there are a lot less comfortable spots to have to wait around for your car to get serviced. Overall, a good experience, not "AMAZING!" or "life changing" or anything. read more

I called to make an appointment for an oil change and to check for any issues (I bought my MINI used and was unsure). I recieved, text and email reminders, which were great, then even a personalized phone call to confirm. I arrived and was helped, I was told my car would need rear breaks soon, so I decided to wait until my next oil change or so to replace them. I was called when my car was ready to be picked up, the gentleman went over what was done and that my car was in perfect condition with zero issues or future maintenance needed that they recognized this time around. I was treated well and appreciated no false information. I will be back. read more

What a FIRST class service experience! My service advisor Doug O'Donnell really makes the service department SPECIAL. He deserves a HUGE attaboy for ensuring my car and I were taken care of recently. I cannot imagine EVER taking my car elsewhere for maintenance. I'm a customer for LIFE (as long as Doug is there)!!! read more

I recently purchased a service warranty, simply because I've gotten such excellent service from Josh @ MINI of Tempe, during my first year of owning the car and getting all of my service work done through him. He delivers on his promises--whether time or price estimates. He is no-hassle, no pressure, professional and friendly!! read more

Ask for Jason, he is by far our favorite person that we have worked with in our car shopping process. He was patient, helpful, and low pressure. We enjoyed our experience shopping here, even though we decided not to purchase. Thanks Jason read more

Service Consultant Josue Macias saves the day! I just popped into the Mini dealership in Tempe today with an minor car issue. I bought my first Mini somewhere else, but I started using the Tempe dealership because I liked their service dept so much better. When I bought my second Mini, I did not even consider other cars or a different dealership, literally because the service dept at Mini of Tempe has always taken such good care of me and my car. So today I stopped in with my newer Mini because while trying to replace a brake bulb myself, I'd dropped the bulb INTO the tail light area and couldn't figure out how to get it out of there. Josue sprang into action and got me the necessary tool, a flexible grabber, and on the first try, I got the bulb out of the predicament. He then showed me how to correctly insert the bulb into the connector, and eureka! Working brake lights! I spontaneously high-fived him, and he didn't miss a beat. My thanks to Josue...and thanks to a service dept that always makes me feel comfortable and never stupid (even though I know very little about cars). read more

"The team at Mini of Tempe - David, Chris, Derrick - went out of their way to make sure I was happy with my new mini and even kept me in a loaner while I eagerly awaited it! They rock!" read more

Bait and Switch. Highest pressure I've ever gotten to use their financing when I have my own lender. Poor knowledge of the car buying process and nothing was explained correctly. The sales person didn't even share the type of gas a mini uses (premium). Would not recommend. If you want a Mini Cooper, there are plenty in the Phoenix Area. read more

Perfect as usual. I was expecting added costs that were not "included" in what I was expecting. But no, always such a pleasure. While waiting, I ask the other Mini owners in the refreshment lounge if they are happy with their Mini and the dealership. Everyone is delighted and I find this very reassuring. Thank you Mini Tempe! read more

Very happy with Mini of Tempe. Service Dept was very honest, quick and fair ! Will be purchasing my new 2014 Mini here.

My car I loved was totaled in an accident which wasn't my fault. I shopped all around for a new car and ended up getting a great deal on a slightly used 2015 Honda at Mini of Tempe (they have more than just Mini's there!). Justin Larson was my salesman, he is very friendly and professional and got me a great deal. They were willing to work with me and hold the car while I waited on my insurance check to arrive. Justin and the team at Mini of Tempe made a very stressful situation so easy and worry free for me. I know I made the right decision going to them and getting the car I got. I love my new car but I really love the deal I got on it that no other dealer could come close to! Thanks for your help Justin L and team! read more

Haven't visited their service department yet... But, my experience purchasing a new vehicle was excellent. Far better experience than at some other dealerships I've been to. Excellent follow-up after the sale with Justin L. Assuming my future service department experiences go well, I would definitely return to this dealership for future needs. read more

Josue Macias (aka Josh) was extraordinarily pleasant, thoroughly efficient, and consummately professional. He addressed every issue I had as if I were the only client on what I am sure was a very busy week. He kept me apprised every step of the way, had the work completed exactly on schedule, and answered every one of my insanely annoying questions with both empathy and enthusiasm. Actually, every single member of the MINI of Tempe team was gracious and welcoming. Thank you for reminding me that I am absolutely not crazy for expecting more than mediocrity from a dealership. You truly blow the competition out of the water! read more

If you like spending $850.00 to repair a window that won't go up or down this is the place for you.I was charged $450.00 by Steve to diagnose not repair a clutch issue.Then I was called and told it would cost $2400.00 to fully complete the repair.I said no thanks and went around the block and bought a new Fiat, and traded in the Mini Cooper.I didn't buy my car from Mini of Tempe but never liked the fact that I had to bring my car to these jerks because there are only two dealerships in town.I would never own another Mini Cooper and would never buy one from Mini of Tempe. STAY AWAY FROM THIS PLACE. read more

I used to take my Mini to the North Scottsdale dealership, but now that the one in Tempe is open I thought I'd try it, as they are closer to my house. MISTAKE. Without getting into the painful details, the customer service we received was unbelievably bad. They gave us a multi-thousand dollar written estimate (which required repeated requests to even get anything in writing) and it was hand-written on what appeared to be a scrap of paper. So unprofessional. Then, when we spoke with the sales team regarding a possible trade-in, given the price tag to fix my car, they were rude and inflexible. We couldn't get a straight answer or even a return call until ultimately we got in touch with the general manager of the dealership. Apparently, they have had problems and she and her team are now trying to set things right. She was the first and only person there that was helpful, and she certainly has tried to make things right. That said, I was disappointed enough that I will not go back. If you need a Mini dealer, definitely stick with North Scottsdale. I promise that will save you a lot of time and frustration. read more

I am always amazed at the service at Mini. I took my 5 year old Mini Convertible for a service today and again I got my Mini back looking and running fantastic. I got four run-flat tires for the price of three, lower even than the price at Discount Tires which was always the lowest price I could find for my other vehicles. The front the grill was a little loose probably someone backed into me while being parked and Steve at the service department told me they were able to just snap it back into place. They did this without me even asking them to and I feel like I got back a new car. I must say that for the last 5 years I have done business with Tempe Mini I couldn't be more satisfied. I bought my car with Tom who is now financial manager, and he never tried to sell me more than I had put together online. It went so much easier than other times I bought a car. All departments, service, sales, and even financial are a pleasure to work with! My husband and I even love their coffee in the waiting lounge. I am wanting to keep my favorite fun car at least another 5 more years and with the help of Mini Tempe I am sure I can. Thank you MINI read more