I did not buy the car from these guys. Not yet; still thinking. Nevertheless, and as a person who just walked in and knew nothing about Minis, I would like to applaud to this dealer for their customer service and the way the shop is being run. Let me just tell you: it was a fun experience. The shop is fun. The staff is fun. I learned a lot. I was pleased for the ability to be able to building my own car just the way I wanted it. And, as I said, even though I did not have to negotiate financing or car purchase, I did take a Mini for a test drive and had a great experience overall. I've visited probably 6-7 dealerships over the past 3 weekends, and the charisma of this place just makes me want to go back. Cross my heart! read more

I recently took my car in for service. This is the only dealer I take my car to. Doug O'Donell is my only go to top shelf Service Advisor. I always tell him if he ever leaves this dealership, I will have to follow him! He goes over and above and truly defines the meaning of customer service. He is highly educated, friendly and has never let me down and U have been going to this location for 4 years. I live in Fountain Hills and will drive all day long to Tempe based in the level of service I receive every time I go in. I cannot say enough about Doug and his mechanics, especially the one who looks like Peter Brady!! Try them out if you're looking to service your car. Their entire team is fabulous!!! read more

This review ends with me driving away in a sleek, white MINI, with a huge smile on my face! The entire process, from test driving to signing papers, was enjoyable, pleasant even! I worked with "Smitty" who treated me like a father would treat his very spoiled daughter! He literally held my hand from the first test drive to financing to showing me how to use my new MINI. Best car buying experience of my life. Not to mention a hot little car. 5+ stars for MINI of Tempe! read more

Came in for a new motor replacement. Ended up costing us almost $2000. more than told. Was told they couldn't fix the power steering fan. After we got the car home, we took the fan off and a small rock fell out of it. Works perfect now. If they would have cleaned the oil off from the under body, they would have found the problem. Also now have oil on garage floor from them not cleaning it. Called several times and still haven't gotten a return call about this. Not happy with their services at all. read more

I went to Mini of Tempe for a simple fix of a lightbulb. Its taken the service department four days to try and figure out how to fix the light. Really? Its a lightbulb... The first day i brought it in i was told it would be any easy fix and would only take an hour. As other guests brought there vehicles in for maintenance, i waited patiently for an update on my vehicle while i sat in the lobby. I noticed 2 others who had received an update on the status of their vehicle as i i still waited without any info on what was happening on my vehicle. Over two hours later they finally informed me that they located the problem and would have to hold my vehicle over night because they didn't have the part to make the repair. I understood the situation and they were kind enough to give me a loner vehicle. The next morning they gave me a call that my vehicle was fixed and ready to go. I headed over to the dealership shortly after to retrieve my vehicle and pay for a very expensive fix for a lightbulb. I inspected the vehicle and the light was working. I drove it home and once i arrived i decided to check it again and noticed my fog light was flickering and shortly after my headlight went out again. With a little disappointment and frustration i called the dealership back and they asked me to bring in back in. So i drove back there to give them my vehicle to look over once again without even an apology they took my vehicle to diagnose the problem. The next day they called me back and have the nerve to tell me that they found the problem and that i was a bad lightbulb. They didn't have the bulb for my vehicle in stock yet the knew that it was a bad lightbulb...I informed them that i have a brand-new lightbulb in the passenger door of my car that they can install if they feel that that is the problem. I also mentioned to them though that i know its not a bad lightbulb because the fog light and the headlight were flickering and then both went out. I'm no pro but it sounds like a wiring issue to me. All in all it doesn't seem like they know what the problem is and they are just replacing random things until the problem is fixed. Aren't these trained professionals? Should they know how to fix a simple light problem. If i wanted to play the guessing game i would have tried to do the repair myself. Terrible and unprofessional and extreamly disappointed in the professional work i was expecting to receive. read more

Great customer service. It's a treat to take the car in. They always provide a loaner, which is a newer Mini to make you fall in love with, but I digress. They treat you really nice & do great work. read more

My experience had been really pleasant every time I stop by for a service or any question about my MINI, Josh always takes care of me, he is very professional and he know customer service. So Thank You very Much for the Excellent Service you guys provide! read more

Chase did an excellent job of detailing my car, it was rather hairy from my dog. I will definitely bring my car back to Mini-Cooper of Tempe. read more

I was initially working with Mini North Scottsdale and it seemed as though they didn't value my business at all. They never got back to me or tried to work with me on my trade. It wasn't until I went to MINI of Tempe and worked with Dave Smith that I decided to purchase my MINI Countryman. The entire staff is very friendly. If you're looking for an honest, haggle-free, knowledgeable salesman make sure to contact Dave at MINI of Tempe. He was great during the entire process! I also had the pleasure of working with Nick Froehlich (Financial Advisor) and he was absolutely great! I definitely recommended MINI of Tempe! Motor On! read more

Loved, loved, loved working with Wally Cahill! The only reason I bought my new Mini Cooper Countryman was because of Wally. I have been a loyal Toyota Prius person for over 10 years and just moved to Phoenix in October and was really looking to make a change in vehicles. I may have walked away from this dealership and the Countryman had it not been for Wally's extensive knowledge of cars, not just the mini's. Wally really listened to me and I did not feel pressured in any way. Wally was responsive to my requests when I asked for additional information and helped get me into the RIGHT car regardless of whether it was a mini or not. If the follow-up service is as top-notch as Wally was in helping me purchase my new Countryman, I will be the happiest woman on the planet. :-) read more

We ordered our Mini Cooper S last October and tracked it through the whole process, including the trip over on the boat! I've had our Mini in for one service and one other small issue and the staff has been PHENOMENAL!! We tried to go the the Scottsdale store first and they tried to screw us on the order process so we came to the Mini of Tempe (which is closer to us anyway) and had nothing but a wonderful visit! Our sales guy, Smitty, was very knowledgable and super friendly! I have to say after owning well north of 25 cars in my lifetime, not only was this the best buying experience but it is the single most fun car I have ever driven!!! read more

Purchased a Mini here last week and had a great experience. Staff is friendly, no pressure, and really know their products. Justin Larson was very helpful. Whole staff was professional. read more

Although this is not the closest Mini dealer for me, I will always bring my Cooper S here for service. Victor is exemplary and has always gone above and beyond to ensure customer satisfaction. The service manager is also very attentive and agreeable to feedback. Thank you Mini of Tempe not only for your consistently wonderful service but, more importantly, for your amazing employees!!! read more

I've never bought a car here, but I've taken my out of state Mini here several times for check ups. I've always felt taken care of - they let me know how long my service will be, and offer me a rental or to wait. When I've waited they've come out to check on me and update me on the status of my car. When I had a rental they hooked me up with a sweet little convertible Mini (FYI they can NOT promise a rental Mini to be available during your service/you cannot reserve them - when they're out, they're out. But they are across the street from Enterprise and will give you a ride over there. If you think you'll need a rental schedule you're service for as early as possible for better chances of getting a Mini from them). I've been very pleased with the customer service and what they've worked on for my little Coop. Thanks guys! read more

Okay. I am starting out with 4 stars because I just bought a mini a couple weeks ago and to me the Customer Serice and standing by the product are the things that give it a 5 star. As I go through my Mini's aging process I will give updates as honestly as possible. For now I will start out with just buying the car which was a very painless process. Let me tell you, my husband and I walked into the dealership and probably didn't look like we were purchasing a car (remodeling so looked pretty shabby). However, we were welcomed (but we didn't have 5 salesman standing in line to pounce which was really nice) and treated to the knowlege of Matt "mini expert". He really seemed to know what he was talking about and offered the chance to take a test drive. Note: couldn't do that becasue i have 3 golden's at home and was covered in dog hair. Told him we would come back on Sunday. We did. He was busy but Tom helped us. I Told him we were not buying a car that day and we didn't feel any pressure at all. Didn't pressure us for add on's or anything else. Guess what, we drove home a mini. After I had a chance to inspect my mini I notice a mark on the lounge leather. Dropped by Mini and talked to Michele. She was really nice and scheduled the car for a detail. They called and scheduled. Very good so far. So far this has been a really nice experience. I hope the service will be the same read more

I brought my Mini Cooper here for a broken clutch slave cylinder, which was replaced under warranty, and they took care of it quickly and courteously. They even helped me work with Mini Roadside Assistance to get my car transported back down to Tucson for me. The only reason they get 4 stars is because they were a little pushy with their overpriced "recommended services" that they wanted to add on top of the warranty service. Thanks, but I'll go to a local, non-dealership service center for that. read more

After my first service experience at Mini Tempe I'm upping their rating to 5 stars. I could not have been happier w/ the way I was treated. After only 2 weeks owning the car my tire picked up a nail. Michelle the GM decided to cover it for free! Auto-inflaters aren't cheap so that was a huge gesture. After offering a free tire they realized it wasn't going to be in stock for a couple of days. they were super apologetic and offered me a rental w/ no fuel charges. I haven't received service like this since I owned a Lexus. I couldn't be happier w/ this dealership ( and I still love, love, love my Mini). read more

I'm at Mini of Tempe now, I spoke with Efrain Hernandez the service manager about my previous concerns. He assured me that they made a miss diagnosis of my vehicle and apologized for it. He gave me a refund and even washed my vehicle for me. I have nothing but respect for a company that admit their mistakes and make a person "WHOLE". Thanks again Efrain. read more

Im reading the previous posts here and scratching my head as to what happened to them. I had an amazing experience. Moved here from Las Vegas and had my first service done on my Countryman. Derrick met me outside, took my car around to get serviced, showed me where to wait and gave me updates as my car was being worked on. At the end he stated what I would need next and when the suggested time frame should be. Great Service, Great People, Clean Facility and Quick read more

I have bought 2 cars from this dealership over the years and they are always top notch for quality and cooperation for price. I always leave satisfied and when it's time for service they are always helpful and get me out on time with no over waiting. read more

Everybody there were fine I got out on schedule and my Mini was washed A pleasant experience

Fantastic buying experience. The best experience buying a car that I've ever had. The staff is courteous and extremely helpful. They seem to really believe in the product they represent. Could not ask for more. The next time I need a Mini, and it may not be that long, I'll be at Mini of Tempe to see Donald Hull and the finance man - Nick Froehlich. Dan Neideffer read more

I was looking for a Mini Cooper convertible and came across this dealership on line. I looked through their inventory and saw the car I wanted. I called them up and Smitty had me come in for a test drive. I loved the car, there was no high pressure or pressure at all with the sales department. After a little bit of paperwork with Tom in the finance department I was out on the highway with my new car. The whole process was very pleasant and hassle free. I would definitely recommend this dealership if you are shopping for a mini. I drove from Tucson to check it out and it was definitely worth it. read more

A very pleasant and no pressure experience for a walk-in buyer. None of the usual gimmicks (the "helpful" managers, the more experienced sales person, ...) - we had to deal only with one person for sales and one person for finance. Our only problem was who drives it on our way home because we both wanted to be the first one. read more

Christy was great! We got the (used) car we wanted at a fair price. They were very straightforward with us, and the car was as advertised. They not only showed us the CarFax, they also showed us the report from their mechanic's inspection on this trade-in. My only nit-picks: It took a long time to get the paperwork done, despite the fact that there was no financing to do; and In detailing the car for delivery, someone got some of that caustic stuff they use on foggy headlight covers on the paint around the headlight, causing a slight mar to the otherwise beautiful original paint. Overall, a good experience. We weren't pressured or ignored. The level of attention was just right! The showroom is actually a fun place to visit. read more

Some of the best service that I have had in a long time!! Came in for an oil change and ask them to look the car over for any other problems.. Had a water pump leaking, main seal leaking and RH drive shaft leaking. They had all parts in stock so they gave me a loaner Mini and I was on my way. The next morning Doug in service called at 0800 to inform me my ride was ready. So after I finished at the gym I picked it up with no issues.. Everyone at the dealership was very nice so I would highly recommend them to anyone.. read more

I would really like to give these guys a 5 star rating because they truly deserve it. I bought a used 2007 scion tc from them, and since purchase date they have gone far beyond my expectations. Within 2nd day of owning car, the battery died. Arizona tends to do that to batteries. They jumped it and replaced the battery and ran further tests to make sure it wasn't anything else free of charge. While they let me use a 2015 mini cooper. About 2 weeks later the clutch went out in my car I bought it with 100,000 miles on it. They replaced the clutch even though it wasn't under warranty because I just bought it. They put me in a loaner car and took care of me. They truly believe in good customer service. Within the same week my a.c. wasn't blowing out that cool, so they checked it out for me. Shop here, they treat you like family, and they treat you like you and your car matter. read more

I will not bring my car back to be serviced here. It has nothing to do with the service on the car, but with service advisors. After my appointment, I called and left a voicemail for the service department supervisor asking him to call me back about my recent service. He did not return my call. I waited for the multiple email surveys I get after every service appointment so I could leave feedback and perhaps get a response or call back from someone, but the email surveys never came. I emailed the salesperson who sold me the car, he never responded either. read more

The best customer service I've ever had all the way around, thanks to Josue and staff. Mini has my business for life... Debbie Rozell read more

We just purchased a Mini Countryman at Mini Tempe. We had a great buying experience and were particularly impressed with Donald Hull, one of the sales team there. He made the whole thing very enjoyable and we didn't feel pressured at all, which was very important to my husband and I. We usually hate the new car buying experience but this time it was a breeze and they couldn't have been more accommodating! We highly recommend Mini of Tempe and especially Don. read more

I bought my Mini in Scottsdale so no experienced there. I've been bringing my Mini to them since they've opened. I've been there there at least a dozen times, mostly oil changes/tire rotation and the occasional problem, 100 per cent satisfied, almost as good as my Lexus dealer (Superstition Springs) Dereck does a fine job. read more

***Please Read. Find A New Service Location*** I do NOT recommend this Mini location to get your vehicle serviced. I have reservations on the sales side as well. You need to know that these service guys are NOT here for you. They are here for their wallets. The more they get you to spend, the more they bonus/commission. They have to overcharge you so they make a commission. This location is completely inept. I had a 2011 Mini S. Our car was babied, garaged, serviced timely, and how is it the sparks plugs and coils went out 7,000 before they are supposed to be changed according to Mini Corp? I also bought a maintenance plan upon purchase and I was told, "All maintenance covered, except anything tire related." Well, guess what, plugs and coils not covered. How can this be as they are maintenance parts? Not according to Mini. How is it possible that a $59,000 non-daily driver, not driven aggressively needs new plugs and coils? Mini actually says to replace them at 66,000 miles. So, I'm 7,000 miles under that and it's serviced accordingly. The truth is, they are a sham...and the customer is the joke. I did go through and file a case with Mini Corp. In the end, I paid half the cost, however I originally paid the full warranty so Mini Corp did nothing for me. The bottom line is, don't buy a mini if you aren't content with taking your money and throwing it into a garbage can. These service guys know we pay top dollar for these vehicles so they exploit us, saying "They can afford it." I am ashamed I've purchased this vehicle. I turned around 2 days after this fiasco and immediately sold it. While I do realize that customers that are wronged will take to social media and vent, however my aim here is to alert the customer. I'm telling you, this is not the location you want to go to. There are mini approved mechanics out there in the valley. I highly suggest you take your vehicle there versus this location. You'll save a ton of time and money. Lastly, I have really worked with this service center, went to the GM of service and spoke about coaching his people. I tried to motivate my service guy, but the reality is, something is fractured internally in this service center. This isn't my job to fix, however it has affected my life because these people can't get it together. In the end, it does fall on the GM. read more

Can't say enough about the professional service and courtesy at this dealership and I've been to many over the years. Victor and his coworkers are friendly and efficient to the point that I bought the extended maintenance program for three more years. This is the only place I'll be taking my Mini. Highly recommend. read more

great customer service, find wally c.! but dont fall for the lojack scam. its not necessary Great reply. I do not care for the quality nor repitation of lojack. By all means great sales tactic to add more money to the books . But to tell customers. They can't leave the dealer with a mini if theres no lojack. Try again next time read more

I used to have my Mini Cooper serviced in Scottsdale, but always felt like a third-class citizen there (maybe because I'm in the military--I don't know). They always did good work, but even with an appointment, work on my car sometimes seemed to get pushed off for "preferred" customers. Now I'm getting service in Tempe, and find the Tempe staff friendly and professional. Work was done as requested, and on time too! read more

We love our new car and can not say enough good things about our salesman John Richman and the General Manager Michelle Petrenko. This was by far the easiest car deal I have ever had!!. My wife luvs her MINI Roadster S and has never been more excited with a car. While I can not say I was happy with my first service visit initially, I do believe that it is not the problems that arise that show the quality if a business, but how a business responds to an issue. The general manager at MINI, Michelle, is fantastic!! She not only cares about customer satisfaction, she cares about her dealership, and how they treat customers both currently and in the future. She definitely sets high standards at the dealership, and demands that every employee meets these standards.I would certainly refer anyone to MINI of Tempe. read more

This was absolutly the best experince I have ever had when purchasing a car. Nothing negative, np pressure, no back and forth bull. Laid back upfront ease. I have told friends about this experience. I love my little Mini and I love the treatment I received from Smitty and the rest of your staff. I was treated with respect and no "little laady, where's your husband" car attitude. (which I have had happen in past) read more

The entire service department at mini is so awesome!! They really went above and beyond for me, in helping fight my warranty company, to giving me a loaner car through the whole process. I would recommend mini to anyone they have great customer service and their whole atmosphere is very chill. I look forward to doing business with them in the future! :) read more

For all existing Mini owners or those thinking about getting one this is the dealership to go to. Once you buy your car the service you receive afterwards makes it even that much better!! I recently took my car in and was assisted by Josh in the Service Department. Don't get me wrong everyone in this department us great but Josh is normally the one I deal with. I arrived on schedule at 7 am and hoped to have my car before 3 pm. It was ready at 10:30 am and he had it washed and vacuumed. I drive a little farther but the extra drive is well worth it. I can't say enough about Josh and the entire team there. Josh always provides me with great customer service, He's on the ball and, and always with a smile!! . Give them a try, I have had nothing but great service here!!! read more

Thanks mini for taking care of me today! Mini roadside assistance stinks... big time smelly... but Josh at mini service is awesome!